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Teleperformance Customer Service Associate Interview Questions, Process, and Tips
Top Teleperformance Customer Service Associate Interview Questions and Answers
- Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
- Q2. What is the important part of appology to the customer?
- Q3. What is customer service? What is your daily routine? What did BPO industry teach you?
Teleperformance Customer Service Associate Interview Experiences
131 interviews found
Selected
I applied via Monster and was interviewed in Jul 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me something about your
- Q2. HR gave Topic and had to explain that for about 5min
Interview Preparation Tips
Amcat versant and HR round
Oornaah Mandal
Selected
I applied via Approached by Company and was interviewed before Oct 2022. There were 3 interview rounds.
It is called Versant test. You will be examined regarding your understanding of English and proper application of grammar. Quite easy on the go and any pupil of 8th-10th standard who has a clear understanding of English and English Grammar, can easily pass this test.
(3 Questions)
- Q1. The HR will be asking regarding your location in order to know if the job, if you’re chosen for night shift, can provide you with a cab for pickup/drop. You will also be asked if you’re comfortable with ni...
- Q2. The HR will also be asking about your future, if you’d like to continue studying further or wish to continue with the job only.
- Q3. You’ll be asked about your views about where you want to see yourself in the next 2-3 years.
Interview Preparation Tips
(2 Questions)
- Q1. Why do you leave your last job?
- Ans. I wanted to find something more challenging where I could develop new skills and to improve my english speaking.
- Q2. What is Customer Service?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after purchasing a product or service.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, chat,...
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Jan 2022. There were 2 interview rounds.
(11 Questions)
- Q1. Basic questions like your education
- Q2. And they check your communication
- Q3. Great listening skill should be there
- Q4. And you have to be confident
- Q5. They might you your weakness
- Q6. They would ask you strength
- Q7. They will give a topic to talk on
- Q8. They might ask you about previous company or experience if you have worked
- Q9. Why do you want to join our company they will ask this type of questions
- Q10. They will ask you to relocate or ask to work in stress
- Q11. In Every situation situation you have to say yes
Interview Preparation Tips
Teleperformance interview questions for designations
Anonymous
Selected
I applied via Walk-in and was interviewed before May 2022. There were 3 interview rounds.
(1 Question)
- Q1. Why are joining TP
- Ans.
I am joining TP because of its reputation for excellent customer service and opportunities for growth.
TP has a strong reputation for providing excellent customer service, which aligns with my own values and goals.
I am excited about the opportunities for growth and development within the company.
I appreciate TP's commitment to employee training and development.
I am impressed by the company's focus on innovation and tech...
(1 Question)
- Q1. Are you able to work in night shifts without leaves for first 3 months.
- Ans.
Yes, I am willing to work night shifts without leaves for the first 3 months.
I understand the importance of being available for the job and meeting the company's needs.
I am willing to adjust my schedule and make necessary arrangements to accommodate the night shifts.
I have prior experience working night shifts and understand the challenges that come with it.
I am committed to my job and willing to put in the effort requ...
Interview Preparation Tips
Get interview-ready with Top Teleperformance Interview Questions
Selected
I applied via Naukri.com and was interviewed before Apr 2023. There was 1 interview round.
(2 Questions)
- Q1. Brief Introduction
- Q2. Speak on topics in Hindi and English
- Ans.
I am fluent in both Hindi and English and can effectively communicate in both languages.
I am proficient in speaking Hindi and English fluently
I can switch between languages based on customer preference
I have experience in handling bilingual customer interactions
Interview Preparation Tips
Customer Service Associate Jobs at Teleperformance
I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 3 interview rounds.
45 minutes time 4 section
(1 Question)
- Q1. Self intro and other
System and network configuration
Interview Preparation Tips
I applied via Company Website and was interviewed in Feb 2022. There were 4 interview rounds.
(1 Question)
- Q1. Hr round they will check your subject knowledge
There will be a exam based on voice versant and speed typing test
(1 Question)
- Q1. Hr use to check your subject knowledge and confirm job
Interview Preparation Tips
- Customer Service
- Customer Centric
- customer support
- Empathy
- Sympathy
I applied via Walk-in and was interviewed before Sep 2021. There were 5 interview rounds.
(3 Questions)
- Q1. 1. Tell me about yourself
- Q2. 2. Why you want to do job
- Q3. 3. Tell me about your college
Some basic maths questions and terms related to banking
(1 Question)
- Q1. Typing test and have to score 85%
(1 Question)
- Q1. A app based test and have to score 3 to get selected for hindi and 4 for English
(1 Question)
- Q1. All the questions related to resume Go through resume carefully
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Jan 2022. There was 1 interview round.
(2 Questions)
- Q1. Introduction... About prior experience... Tell me about your city....
- Q2. Why do you want to join this industry and where do you see yourself in next few years
Interview Preparation Tips
Nothing else is required
Teleperformance Interview FAQs
Some of the top questions asked at the Teleperformance Customer Service Associate interview -
The duration of Teleperformance Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Teleperformance Interviews By Designations
- Teleperformance Customer Care Executive Interview Questions
- Teleperformance Customer Service Executive Interview Questions
- Teleperformance Customer Service Associate Interview Questions
- Teleperformance Customer Support Executive Interview Questions
- Teleperformance Technical Support Executive Interview Questions
- Teleperformance Analyst Interview Questions
- Teleperformance Team Lead Interview Questions
- Teleperformance Customer Support Associate Interview Questions
- Show more
Teleperformance Customer Service Associate Interview Process
based on 98 interviews
5 Interview rounds
- HR Round - 1
- HR Round - 2
- One-on-one Round
- Personal Interview1 Round - 1
- Personal Interview1 Round - 2
Customer Service Associate Interview Questions from Similar Companies
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Teleperformance Customer Service Associate Reviews and Ratings
based on 1.9k reviews
Rating in categories
|
Customer Care Executive
6.4k
salaries
|  ₹0.9 L/yr - ₹7 L/yr |
|
Customer Service Executive
6.3k
salaries
| ₹0.8 L/yr - ₹6.5 L/yr |
|
Customer Service Associate
5.4k
salaries
| ₹0.9 L/yr - ₹6.2 L/yr |
|
Team Lead
3.5k
salaries
| ₹1.4 L/yr - ₹8 L/yr |
|
Senior Customer Service Executive
2.9k
salaries
| ₹1 L/yr - ₹5.5 L/yr |
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