Firstsource Solutions Interview Questions, Process, and Tips

They will give some topic and we have to discuss with the other candidates.

Easy assignment.. It was just around one hour...

It is also easy.. It was just around one hour. six sections like listening, speaking, free speech, email writing, listening comprehension..

Q1. Tell me about ur self
Ans. 
I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.
• I have over 3 years of experience in customer service roles

• I excel at problem-solving and communication

• I am skilled in handling difficult customers and resolving conflicts

• I am proficient in using CRM software and ticketing systems
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Q2. Why should hire you?
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I have a strong background in customer service and problem-solving skills, making me a valuable asset to your team.
• I have X years of experience in customer support roles

• I am highly skilled in resolving customer issues and providing excellent service

• I am a quick learner and can adapt to new situations easily

• I have received positive feedback from previous employers for my communication skills and professionalism
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Q1. Introduction of the company
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Q2. Explanation of whole company
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It is renowned company it is estd at2001
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Q3. Tell me something about our company mission vission
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Achieved its growth and the company is famous
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Q4. Goals of the company
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Q5. First source solutions company full detail
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Q6. Whole summary of the company
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Q7. Company objective
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Company objective is to provide exceptional customer service and exceed customer expectations.
• Company aims to prioritize customer satisfaction and retention

• Focus on building strong relationships with customers

• Strive to go above and beyond to meet customer needs and resolve issues efficiently
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Q8. Company whole structure
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Q9. Explanation of whole company about first source solutions
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Q10. First source solutions founder explanation
Ans. 
First Source Solutions is a global provider of business process management services.
• Founded in 2001 by Ananda Mukerji

• Headquartered in Mumbai, India

• Offers services in customer management, data processing, and more
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Q11. First source solutions detail
Ans. 
First Source Solutions is a global provider of business process outsourcing services.
• First Source Solutions offers customer service solutions for various industries.

• They provide services such as inbound and outbound customer support, technical support, and sales support.

• The company focuses on delivering high-quality customer service to enhance client satisfaction.

• First Source Solutions has a global presence with multip
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Q12. Whole company detail
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Q13. First source solutions estd
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Q14. Company head discussion
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Q15. Serious discussion about company
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Q16. Company rules and regulations
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Q17. Establishment of company
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Q18. Company founder name
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The company founder's name is John Smith.
• John Smith is a visionary entrepreneur who started the company in 2005.

• He has a background in customer service and a passion for helping others.

• John Smith's leadership has guided the company to success in the industry.
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Q19. Company success
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Q1. Tell me something about yourself
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Q2. First source solutions company background
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Q3. Company full information
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Q4. Salary packages
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Company whole process

Q1. Tell me about yourself
Ans. 
Experienced Senior Executive Business Analyst with a strong background in data analysis and strategic planning.
• Over 10 years of experience in analyzing business processes and identifying areas for improvement

• Skilled in data visualization tools such as Tableau and Power BI

• Led cross-functional teams to successfully implement process improvements resulting in cost savings of over 20%

• Strong communication and presentation s...read more
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Q2. What do you know about this role
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Senior Executive Business Analyst is responsible for analyzing business processes, identifying opportunities for improvement, and providing strategic recommendations to senior management.
• Analyzing business processes to identify inefficiencies

• Providing strategic recommendations to senior management

• Working closely with stakeholders to understand business needs

• Utilizing data analysis tools to generate insights

• Monitoring k
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Q3. Situation based questions
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Q1. First source solutions summary
Ans. 
First Source Solutions is a global provider of business process outsourcing services.
• First Source Solutions offers services such as customer management, data processing, and document management.

• The company has a presence in multiple countries including the United States, the Philippines, and India.

• First Source Solutions serves clients in various industries such as healthcare, telecommunications, and banking.
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Q2. Details of first source solutions
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First source solutions hires talent candidates
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Q3. Goals objectives mission vision
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Q4. First source solutions history
Ans. 
First Source Solutions is a global provider of business process outsourcing services.
• Founded in 2001

• Headquartered in Bangalore, India

• Offers services such as customer service, sales, and technical support
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Q5. When the company is established
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Q6. Mission vision and estd
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Q7. Company rules and regulations
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Q8. History of the company
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Q9. Company full details
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Q10. Online teaching vs offline teaching
Ans. 
Online teaching offers flexibility and convenience, while offline teaching provides more personal interaction and hands-on learning.
• Online teaching allows for flexibility in scheduling and location.

• Offline teaching allows for more personal interaction between students and teachers.

• Online teaching may require more self-discipline and motivation from students.

• Offline teaching can provide hands-on learning experiences tha...read more
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Q11. Which is better among all teachings
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Q12. Company description
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Q13. Company success
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Q1. Tell me about Your self?
Ans. 
I am a dedicated and experienced facilitator with a passion for developing capabilities in individuals and teams.
• I have X years of experience in facilitating workshops and training sessions.

• I specialize in areas such as leadership development, communication skills, and team building.

• I am skilled in creating engaging and interactive learning experiences for participants.

• I have a proven track record of helping individual...read more
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Q2. How many years of Experience you have? And How many Batches you have trained
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I have 8 years of experience and have trained 15 batches.
• 8 years of experience in facilitation and capability development

• Trained 15 batches in various topics such as leadership, communication, and team building
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Q3. Treat me as fresher. And give me training on Basic of US Healthcare.
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Q1. Give me your Self Introduction?
Ans. 
I am a dedicated and experienced facilitator with a passion for developing capabilities in individuals and teams.
• Over 5 years of experience in facilitating workshops and training sessions

• Skilled in designing and delivering engaging learning experiences

• Strong ability to assess and address individual and team development needs

• Passionate about helping others reach their full potential

• Previous clients include Fortune 500 c
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Q2. Why you left your previous organisation?
Ans. 
Seeking new challenges and growth opportunities.
• Desire for career advancement

• Looking for new challenges

• Seeking better work-life balance

• Relocation to a new city

• Company restructuring or downsizing
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Q3. What is your career goal?
Ans. 
My career goal is to become a skilled facilitator in capability development, helping individuals and teams reach their full potential.
• Continue to enhance my facilitation skills through training and practice

• Work on developing a deep understanding of capability development theories and best practices

• Seek opportunities to lead workshops and training sessions to apply my skills in a practical setting
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Q1. Tell me about your self?
Ans. 
I am a dedicated and experienced facilitator with a passion for developing capabilities in individuals and teams.
• I have X years of experience in facilitating workshops and training sessions.

• I specialize in areas such as leadership development, communication skills, and team building.

• I am skilled in creating engaging and interactive learning experiences for participants.

• I have a proven track record of helping individual...read more
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Q2. How Many Years of Experience Do You have?
Ans. 
I have 8 years of experience in facilitation and capability development.
• 8 years of experience in facilitating workshops and training sessions

• Strong understanding of adult learning principles and instructional design

• Experience in developing and implementing capability development programs

• Proven track record of improving team performance through training initiatives
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Q3. Why you left your previous organisation?
Ans. 
Seeking new challenges and growth opportunities.
• Desire for career advancement

• Looking for new challenges

• Seeking better work-life balance

• Relocation to a different city

• Company restructuring or downsizing
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Q4. Since you have been for long time market, What kind of Challenges market is facing?
Ans. 
The market is facing challenges such as rapid technological advancements, changing consumer preferences, intense competition, and economic uncertainties.
• Rapid technological advancements leading to the need for constant innovation and adaptation

• Changing consumer preferences requiring companies to stay agile and responsive

• Intense competition from both traditional and new market players

• Economic uncertainties such as fluct...read more
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Q5. What is the lat skill which you learn? and when?
Ans. 
The latest skill I learned was project management, which I picked up last year.
• Learned project management through online courses and practical experience

• Implemented project management techniques in my work projects

• Attended workshops and seminars to enhance my project management skills
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Q6. What are you looking for? What is your career goals?
Ans. 
I am looking for opportunities to develop my facilitation skills and advance in my career. My goal is to become a highly effective facilitator and contribute to the growth of the organization.
• Seeking opportunities for professional development in facilitation

• Advancing in my career by honing my facilitation skills

• Contributing to the growth and success of the organization

• Becoming a highly effective facilitator
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Q7. In a class we will have quick learner and slow learner, How you will make them learn?
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Q1. Worst HR HARSHIT
Ans. 
The worst HR practice is harsh treatment of employees without empathy or understanding.
• Harsh disciplinary actions without proper investigation or communication

• Ignoring employee feedback or concerns

• Micromanaging employees instead of trusting them to do their jobs

• Creating a toxic work environment through favoritism or discrimination

• Lack of support for employee well-being and mental health

• Examples: firing an employee with...read more
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Q2. Hr Hatshit is a loundibaz
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