Non Voice Customer Service Associate

10+ Non Voice Customer Service Associate Interview Questions and Answers

Updated 26 Mar 2025

Q1. What kind of development skills and other learning thinks should be providing?

Ans.

Development skills for Non Voice Customer Service include communication, problem-solving, and technical proficiency.

Effective communication skills: Ability to convey information clearly through written communication.
Problem-solving abilities: Training on how to handle customer complaints and find solutions efficiently.
Technical proficiency: Familiarity with customer service software and tools, such as CRM systems.
Empathy and emotional intelligence: Understanding customer emot...read more

Q2. What are the different types of hybrid working arrangements?

Ans.

Hybrid working arrangements combine remote and in-office work, offering flexibility to employees.

1. Flexible Hybrid: Employees choose when to work remotely or in-office, e.g., working from home on Mondays.
2. Fixed Hybrid: Set days for remote and in-office work, e.g., in-office on Tuesdays and Thursdays, remote on other days.
3. Remote-First: Majority of work is done remotely, with occasional office visits, e.g., team meetings once a month in the office.
4. Split Teams: Teams al...read more

Q3. What do you know about bpo sector ?

Ans.

BPO sector refers to the outsourcing of business processes to third-party service providers.

BPO stands for Business Process Outsourcing
It involves outsourcing non-core business functions such as customer service, data entry, and back-office operations
BPO sector is a rapidly growing industry, especially in countries like India and the Philippines
It helps companies reduce costs and focus on their core competencies
Examples of BPO companies include Accenture, IBM, and Genpact

Q4. What do you know about concentrix ?

Ans.

Concentrix is a global business services company that provides customer engagement, technology, and analytics solutions.

Concentrix offers services in various industries including healthcare, technology, retail, and banking
They have over 225 locations in 45 countries
Concentrix has won numerous awards for their customer service and employee engagement
They provide services such as customer support, technical support, and sales
Concentrix is a subsidiary of SYNNEX Corporation

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Q5. What do you know about customer service?

Ans.

Customer service involves providing assistance and support to customers to ensure their satisfaction and resolve any issues they may have.

Customer service is about understanding and meeting the needs of customers
It involves effective communication and problem-solving skills
Customer service representatives should be knowledgeable about the products or services they are supporting
They should be empathetic and patient when dealing with customer concerns
Customer service can be pr...read more

Q6. What is Bpo and non voice

Ans.

BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Non voice refers to customer service that does not involve speaking directly with customers.

BPO involves outsourcing business processes to third-party service providers
Non voice customer service involves providing support through chat, email, or other written communication channels
Non voice customer service associates handle customer i...read more

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Q7. What is social media?

Ans.

Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.

Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.
Users can share text, photos, videos, and links on social media.
Social media allows for real-time communication and interaction with a global audience.
Businesses use social media for marketing, customer service, and brand awareness.
Social media c...read more

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Q8. What is your favourite food?

Ans.

My favorite food is sushi.

I love the freshness and variety of flavors in sushi.
I enjoy trying different types of sushi rolls and sashimi.
Some of my favorite sushi restaurants include Sushi Samba and Nobu.

Q9. What is Leave facility?

Ans.

Leave facility refers to the policy allowing employees to take time off from work for various reasons.

Types of leave include annual leave, sick leave, and maternity leave.
Annual leave allows employees to take vacation time for personal reasons.
Sick leave is provided when an employee is unwell and unable to work.
Maternity leave is granted to new mothers for childbirth and recovery.
Some companies offer unpaid leave for personal matters or extended travel.

Q10. What is Amazon?

Ans.

Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded by Jeff Bezos in 1994
Started as an online bookstore, now sells a wide range of products
Offers services like Amazon Prime, Amazon Web Services, and Amazon Music
Known for its fast delivery and customer service

Q11. You know about social media?

Ans.

Yes, I am familiar with social media platforms and their usage.

I am proficient in using popular social media platforms such as Facebook, Twitter, Instagram, and LinkedIn.
I understand the importance of social media in customer service and how to effectively engage with customers through these channels.
I am aware of social media etiquette and best practices for responding to customer inquiries and feedback.
I have experience in monitoring social media channels for customer feedb...read more