Non Voice Customer Service Associate Interview Questions and Answers

BPO sector refers to the outsourcing of business processes to third-party service providers.

• BPO stands for Business Process Outsourcing

• It involves outsourcing non-core business functions such as customer service, data entry, and back-office operations

• BPO sector is a rapidly growing industry, especially in countries like India and the Philippines

• It helps companies reduce costs and focus on their core competencies

• Examples of BPO companies include Accenture, IBM, and Genpact

Concentrix is a global business services company that provides customer engagement, technology, and analytics solutions.

• Concentrix offers services in various industries including healthcare, technology, retail, and banking

• They have over 225 locations in 45 countries

• Concentrix has won numerous awards for their customer service and employee engagement

• They provide services such as customer support, technical support, and sales

• Concentrix is a subsidiary of SYNNEX Corporation

Customer service involves providing assistance and support to customers to ensure their satisfaction and resolve any issues they may have.

• Customer service is about understanding and meeting the needs of customers

• It involves effective communication and problem-solving skills

• Customer service representatives should be knowledgeable about the products or services they are supporting

• They should be empathetic and patient when dealing with customer concerns

• Customer service can be pr...read more

BPO stands for Business Process Outsourcing, which involves contracting a third-party service provider to handle specific business operations. Non voice refers to customer service that does not involve speaking directly with customers.

• BPO involves outsourcing business processes to third-party service providers

• Non voice customer service involves providing support through chat, email, or other written communication channels

• Non voice customer service associates handle customer i...read more

My favorite food is sushi.

• I love the freshness and variety of flavors in sushi.

• I enjoy trying different types of sushi rolls and sashimi.

• Some of my favorite sushi restaurants include Sushi Samba and Nobu.

Yes, I am familiar with social media platforms and their usage.

• I am proficient in using popular social media platforms such as Facebook, Twitter, Instagram, and LinkedIn.

• I understand the importance of social media in customer service and how to effectively engage with customers through these channels.

• I am aware of social media etiquette and best practices for responding to customer inquiries and feedback.

• I have experience in monitoring social media channels for customer feedb...read more