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I applied via Approached by Company and was interviewed in Jun 2023. There were 3 interview rounds.
PDD stands for Process Definition Document and SDD stands for Solution Design Document.
PDD outlines the process to be automated, including inputs, outputs, and steps involved.
SDD details the technical solution for implementing the automation, including tools, architecture, and design.
PDD is created before starting the development phase, while SDD is created during the development phase.
Both documents are essential for
PDD and SDD contain important information for RPA developers such as process details and technical specifications.
PDD (Process Definition Document) includes detailed information about the process to be automated, such as process steps, inputs, outputs, and exceptions.
SDD (Solution Design Document) contains technical specifications for the RPA solution, including details on the software, hardware, and architecture to be...
Screen scraping is the process of extracting data from the display output of another program.
Screen scraping involves extracting text or data from the user interface of a software application.
It is commonly used in RPA to automate tasks that involve interacting with legacy systems or applications without APIs.
Screen scraping can be done using various techniques such as OCR (Optical Character Recognition) or DOM parsing...
Screen scraping methods in UiPath include data scraping, screen scraping, and OCR activities.
Data scraping is used to extract structured data from websites or applications.
Screen scraping is used to extract text or images from the screen.
OCR activities are used to extract text from images or scanned documents.
Screen scraping involves extracting data from the user interface of an application, while data scraping involves extracting data from the underlying code or database.
Screen scraping extracts data from the visual elements of an application's interface.
Data scraping involves extracting data from the underlying code or database of an application.
Screen scraping is more prone to changes in the user interface layout, while ...
Selectors in UiPath are expressions used to identify and interact with UI elements in applications.
Selectors are used in UiPath to target specific UI elements within applications.
Selectors are made up of attributes that uniquely identify the element, such as id, name, class, etc.
Selectors can be created manually or generated automatically using UiExplorer.
Selectors are crucial for automating processes as they enable th...
Selectors in RPA are used to identify elements on a screen or webpage to interact with them.
Selectors can be of different types such as ID, class, name, tag name, XPath, CSS selector, etc.
ID selectors target elements with a specific ID attribute.
Class selectors target elements with a specific class attribute.
Name selectors target elements with a specific name attribute.
Tag name selectors target elements with a specific...
Fuzzy selectors are used in RPA to identify elements on a screen when traditional selectors are not precise enough.
Fuzzy selectors use a combination of attributes to identify elements, allowing for more flexibility in automation.
They are helpful when elements have dynamic properties or when traditional selectors fail to uniquely identify an element.
Examples of fuzzy selectors include using partial text matches or using...
I was interviewed in Jan 2025.
In my previous job role, I was responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction.
Handling customer inquiries and providing solutions
Resolving customer issues in a timely manner
Ensuring customer satisfaction through effective communication
Maintaining customer records and documentation
Collaborating with other team members to address customer needs
I am looking for a competitive salary based on my experience and skills.
Research industry standards for Senior CSA salaries
Consider your level of experience and skills
Be prepared to negotiate based on benefits and perks offered
We need to describe a given topic in 400 words.
In my previous job, I was responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction.
Handling customer inquiries and providing solutions
Resolving customer issues and complaints
Ensuring customer satisfaction through effective communication and problem-solving
Maintaining customer records and documentation
Collaborating with other departments to address customer needs
Types of fraud include identity theft, credit card fraud, insurance fraud, and investment fraud.
Identity theft involves stealing someone's personal information to commit fraud.
Credit card fraud is when someone uses another person's credit card information without authorization.
Insurance fraud occurs when someone makes false claims to an insurance company for financial gain.
Investment fraud involves deceptive practices ...
Type 22w speed test measures typing speed in words per minute.
Practice typing regularly to improve speed
Focus on accuracy as well as speed
Use online typing tests to track progress
Yes, I am okay with working in night shifts as needed for the role.
I am comfortable working in night shifts and understand the job requirements may involve it.
I have previous experience working night shifts and can adapt to different schedules.
I prioritize work-life balance and am willing to adjust my schedule as needed for the role.
Firstsource Solutions interview questions for popular designations
I am a dedicated and experienced customer service professional with a strong background in the banking industry.
I have X years of experience in customer service roles
I am skilled in handling customer inquiries and resolving issues efficiently
I have a strong understanding of banking products and services
I am a team player and have excellent communication skills
I am committed to providing exceptional service to customers
I previously worked at a multinational technology company specializing in software development.
Worked in a fast-paced environment
Collaborated with cross-functional teams
Managed customer inquiries and issues efficiently
Seeking new challenges and opportunities for growth.
Looking for career advancement
Seeking new challenges and opportunities
Relocation
Company downsizing or restructuring
I am a dedicated and experienced customer service professional with a strong background in the banking industry.
I have over 5 years of experience in customer service roles
I have a proven track record of resolving customer issues efficiently and effectively
I am skilled in communication, problem-solving, and relationship-building
I am familiar with banking products and services, including online banking and loans
I worked at a multinational telecommunications company as a Senior CSA.
Managed a team of CSAs to ensure high levels of customer satisfaction
Handled escalated customer complaints and resolved issues effectively
Implemented new customer service strategies to improve efficiency
Collaborated with other departments to streamline processes and improve communication
I was responsible for handling customer inquiries, resolving complaints, and providing information about banking products and services.
Managed a high volume of customer calls and emails on a daily basis
Resolved customer complaints and issues in a timely and professional manner
Provided information on various banking products such as savings accounts, loans, and credit cards
Assisted customers with online banking services...
Seeking new challenges and opportunities for growth.
Looking for a new challenge and opportunity for growth
Seeking a more dynamic work environment
Wanting to expand my skill set and knowledge
Desiring a better work-life balance
Relocation to a new area
My strength is my ability to effectively communicate with customers and resolve their issues in a timely manner.
Strong communication skills
Ability to empathize with customers
Problem-solving skills
Patience and resilience
Experience in handling difficult customer situations
One of my weaknesses is that I can be overly critical of my own work.
I tend to be a perfectionist and can spend too much time on a task to ensure it is flawless.
I sometimes struggle with delegating tasks to others because I want to make sure they are done correctly.
I am working on improving my ability to accept constructive criticism and not take it personally.
Lloyds Banking Group (LBG) is a leading UK-based financial services company with a long history and a strong presence in the market.
Lloyds Banking Group is one of the largest retail banks in the UK
It was founded in 1765 and has a long history of providing banking services
LBG offers a wide range of financial products and services including current accounts, savings accounts, mortgages, and loans
The company is committed ...
Get interview-ready with Top Firstsource Solutions Interview Questions
I attended XYZ College where I studied Business Administration and graduated with honors.
Studied Business Administration
Graduated with honors
Participated in various extracurricular activities
I come from a close-knit family of five, including my parents, older sister, and younger brother.
My parents have always been supportive of my career choices and have instilled in me the values of hard work and perseverance.
My older sister is a successful lawyer who I look up to for guidance and advice.
My younger brother is currently studying engineering and we share a close bond despite the age gap.
A stack is a data structure that follows the Last In First Out (LIFO) principle, while a queue follows the First In First Out (FIFO) principle.
Stack: LIFO principle, push and pop operations, examples include function call stack, undo feature in software applications
Queue: FIFO principle, enqueue and dequeue operations, examples include printer queue, message queue in messaging systems
I was interviewed in Jan 2025.
English grammatical test and typing test
I applied via Campus Placement
They will give some topic and we have to discuss with the other candidates.
Easy assignment.. It was just around one hour...
It is also easy.. It was just around one hour. six sections like listening, speaking, free speech, email writing, listening comprehension..
I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.
I have over 3 years of experience in customer service roles
I excel at problem-solving and communication
I am skilled in handling difficult customers and resolving conflicts
I am proficient in using CRM software and ticketing systems
I have a strong background in customer service and problem-solving skills, making me a valuable asset to your team.
I have X years of experience in customer support roles
I am highly skilled in resolving customer issues and providing excellent service
I am a quick learner and can adapt to new situations easily
I have received positive feedback from previous employers for my communication skills and professionalism
I applied via Campus Placement and was interviewed in Mar 2024. There were 3 interview rounds.
It is renowned company it is estd at2001
Achieved its growth and the company is famous
Company objective is to provide exceptional customer service and exceed customer expectations.
Company aims to prioritize customer satisfaction and retention
Focus on building strong relationships with customers
Strive to go above and beyond to meet customer needs and resolve issues efficiently
First Source Solutions is a global provider of business process management services.
Founded in 2001 by Ananda Mukerji
Headquartered in Mumbai, India
Offers services in customer management, data processing, and more
First Source Solutions is a global provider of business process outsourcing services.
First Source Solutions offers customer service solutions for various industries.
They provide services such as inbound and outbound customer support, technical support, and sales support.
The company focuses on delivering high-quality customer service to enhance client satisfaction.
First Source Solutions has a global presence with multip
The company founder's name is John Smith.
John Smith is a visionary entrepreneur who started the company in 2005.
He has a background in customer service and a passion for helping others.
John Smith's leadership has guided the company to success in the industry.
Company whole process
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The duration of Firstsource Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.
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Bangalore / Bengaluru
0-2 Yrs
₹ 1.25-3 LPA
Senior Analyst
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