Firstsource Solutions Senior Customer Service Associate Interview Questions and Answers

Q1. Self introduction
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Q2. Job description if previous role
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Accent assessment & English grammar

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Q1. Self introduction
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Q2. Process related and job description
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Q1. Personal life last work experience overall skills
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Need to write on given topic about 400 words in 30 minutes or 40 minutes I guess.

Q1. Personal life professional life experience how to deal with problems general topic on life. Hobbies
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Q2. He is one the coolest operations manager I'm working with first one was at ICICI Lombard. Humble guy down to earth. More focused on lady's 😜 Overall made me comfortable in interview. Took some gap to an...read more
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Q1. Tell me about yourself.
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Experienced customer service professional with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries, complaints, and escalations

• Proficient in using CRM systems and resolving technical issues

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service perfor
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Q2. Tell me about your professional experience
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I have over 5 years of experience in customer service roles, with a focus on resolving customer issues and providing excellent support.
• Worked as a Customer Service Representative for XYZ Company for 3 years

• Managed a team of customer service agents and implemented new training programs

• Received multiple awards for exceeding customer satisfaction goals

• Utilized CRM software to track customer interactions and resolve issues
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Q3. Why did you leave your previous company?
Ans. 
Seeking new challenges and growth opportunities in a larger organization.
• Desire for career advancement

• Looking for a more challenging role

• Seeking better compensation or benefits

• Relocation to a new area

• Company downsizing or restructuring
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Q1. Tell me about yourself
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Q1. OPS Round test with a manager
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Q2. Tell about yourself
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Q3. What is a BPO
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A BPO (Business Process Outsourcing) is a company that contracts specific business tasks to a third-party service provider.
• BPOs handle tasks such as customer service, technical support, data entry, and back-office operations for other companies.

• They help businesses save costs by outsourcing non-core functions to specialized service providers.

• Examples of BPO companies include Accenture, Convergys, and Teleperformance.
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Q4. What is good customer service
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Good customer service involves meeting customer needs, being responsive, and providing a positive experience.
• Listening to customer needs and addressing them promptly

• Being polite, friendly, and professional in all interactions

• Going above and beyond to exceed customer expectations

• Resolving issues efficiently and effectively

• Following up to ensure customer satisfaction
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