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First Source Senior Customer Service Associate Interview Questions and Answers
Updated
26 Aug 2024
8 interviews found
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Popular
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed in Jun 2024.
4 Interview Rounds
1
HR Round (2 Questions)
- Q1. Self introduction Add Answer
- Q2. Job description if previous role Add Answer
2
Assignment Round
Accent assessment & English grammar
3
Group Discussion Round
Live chat or call discussion
4
One-on-one Round (2 Questions)
- Q1. Self introduction Add Answer
- Q2. Process related and job description Add Answer
Interview experience
Average
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed before Feb 2023.
3 Interview Rounds
1
HR Round (1 Question)
- Q1. Personal life last work experience overall skills Add Answer
2
Assignment Round
Need to write on given topic about 400 words in 30 minutes or 40 minutes I guess.
3
Behavioral Round (2 Questions)
- Q1. Personal life professional life experience how to deal with problems general topic on life. Hobbies Add Answer
- Q2. He is one the coolest operations manager I'm working with first one was at ICICI Lombard. Humble guy down to earth. More focused on lady's 😜 Overall made me co...read more Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - It's pretty simple be confident enough you will be able to crack it. Don't consider if you are willing to join for long time or make a career of it. Gain the skills switch that's all I can say.
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed before Aug 2023.
1 Interview Round
1
One-on-one Round (3 Questions)
- Q1. Tell me about yourself. View Answers (1)
- Q2. Tell me about your professional experience View Answers (1)
- Q3. Why did you leave your previous company? View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Be honest. Try to elaborate each role positively that you've been into in your previous organisations.
What people are saying about First Source
View All
a quality analyst
4d
Am I getting paid less
I joined the company on Jan’23 as an associate with 3.8 LPA. Later I got promoted as QA on sept’23 and After 1 year I got it in papers on sept’24. Now my pay is 4.5 LPA and my fellow colleagues who joined from different companies are getting 9-14 LPA. What should I do?
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Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed before Apr 2023.
2 Interview Rounds
1
HR Round (1 Question)
- Q1. Tell me about yourself Add Answer
2
One-on-one Round (4 Questions)
- Q1. OPS Round test with a manager Add Answer
- Q2. Tell about yourself Add Answer
- Q3. What is a BPO View Answers (1)
- Q4. What is good customer service View Answers (1)
First Source interview questions for designations
I applied via Recruitment Consulltant and was interviewed in Oct 2021.
3 Interview Rounds
1
HR Round (3 Questions)
- Q1. What are your salary expectations? Add Answer
- Q2. Share details of your previous job. Add Answer
- Q3. Tell me about yourself. Add Answer
2
Aptitude Test Round
3
One-on-one Round (1 Question)
- Q1. Ops round with the manager Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident and just be yourself!
pranita gajbhiye
I applied via Walk-in and was interviewed before Nov 2021.
5 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
Aptitude Test Round
They take 2 sets of aptitude test regarding voice process.
1. Knowledge of BPO and communication skills with customer.
2. English grammar and communication skills.
3
HR Round (3 Questions)
- Q1. Tell me about yourself in English? View Answers (1)
- Q2. Tell me about yourself in Hindi? View Answers (1)
- Q3. Do you know numbers in Hindi? View Answers (2)
4
Typing Test Round (1 Question)
- Q1. They give a paragraph on computer to check my typing speed. View Answers (1)
5
HR Round (4 Questions)
- Q1. Where you stay in Bangalore? View Answers (1)
- Q2. Why we hire you for this post? View Answers (1)
- Q3. Can you daily travel and come to the office without any leave? View Answers (1)
- Q4. What's your salary expectations? View Answers (1)
Interview Preparation Tips
Topics to prepare for First Source Senior Customer Service Associate interview:
- All questions related BPO
- Hindi numbers
- English grammar
- Typing practice
I applied via Referral and was interviewed before Aug 2020.
4 Interview Rounds
Interview Questions
- Q1. What makes you perfect for the job
View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - They doesn't go too deep and just try to be yourself
I applied via Referral and was interviewed before Dec 2020.
1 Interview Round
Interview Questions
- Q1. Tell me about yourself?
Add Answer
- Q2. What do you know about uk?
Add Answer
- Q3. Why you do you wanna join first source
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Get your communication strong , they only check how well you can communicate.
Interview questions from similar companies
Senior Customer Service Associate Interview Questions
Concentrix Corporation
Anonymous
posted on 4 May 2023
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
One-on-one Round (2 Questions)
- Q1. 1 Tell to me about ur self introduce with experience View Answers (1)
- Q2. What is hoby or dream View Answers (1)
Senior Customer Service Associate Interview Questions
Teleperformance
Anonymous
posted on 31 Mar 2022
2 Interview Rounds
1
HR Round (3 Questions)
- Q1. Tell me about yourself. Add Answer
- Q2. Another questions of HR Are you fresher or experience Add Answer
- Q3. HR can ask about Salary Expectations to candidate Add Answer
2
One-on-one Round (3 Questions)
- Q1. Why candidate want's to join this organisation Add Answer
- Q2. Why should we hire you. Add Answer
- Q3. Why you have switched your previous organisation Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - I just share the advice to candidates be loyal not lie just to pass , the interview or get the job ..
First Source Interview FAQs
How many rounds are there in First Source Senior Customer Service Associate interview?
First Source interview process usually has 3 rounds. The most common rounds in the First Source interview process are HR, One-on-one Round and Aptitude Test.
How to prepare for First Source Senior Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at First Source. The most common topics and skills that interviewers at First Source expect are Communication Skills, Customer Service, Inbound Calls, International Voice Process and Night Shift.
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Interview Process at First Source Senior Customer Service Associate
based on 4 interviews in last 1 year
1 Interview rounds
- HR Round
View more
People are getting interviews through
based on 8 First Source interviews
Referral
WalkIn
38%
25%
37% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Senior Customer Service Associate Interview Questions from Similar Companies
Fast track your campus placements
14%
less
than the average Senior Customer Service Associate Salary in India
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First Source Senior Customer Service Associate Reviews and Ratings
based on 220 reviews
Rating in categories
|
Senior Analyst
2.1k
salaries
|  ₹2 L/yr - ₹7.5 L/yr |
|
Analyst
1.8k
salaries
| ₹1.9 L/yr - ₹6 L/yr |
|
Customer Service Associate
1.1k
salaries
| ₹0.6 L/yr - ₹4.5 L/yr |
|
Associate
1k
salaries
| ₹1.4 L/yr - ₹5.2 L/yr |
|
Senior Customer Service Associate
960
salaries
| ₹1 L/yr - ₹5.5 L/yr |
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