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Firstsource Solutions Senior Customer Service Associate Reviews

Updated 28 Feb, 2025
Overall Rating
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3.8/5
based on 236 reviews

Rating distribution

Category Ratings

3.8

Job security

3.7

Company culture

3.6

Work-life balance

3.6

Work satisfaction

3.4

Skill development

3.0

Salary

2.9

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What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

Work from office

67% employees reported

Rotational Shift

Rotational Shift

43% employees reported

Flexible timing

Flexible timing

66% employees reported

No travel

No travel

60% employees reported

Gender based rating

4.0
female

Rated by Women

58 reviews

3.7
male

Rated by Men

168 reviews

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Top Mentions in Firstsource Solutions Senior Customer Service Associate Reviews

236 reviews found

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People also ask about Firstsource Solutions's Senior Customer Service Associates

Is Firstsource Solutions a good place to work for Senior Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.8 out of 5 from over 236 employee reviews, it's clear that most senior customer service associates have an average experience working at Firstsource Solutions. Job security holds the highest rating at 3.8, while career growth is rated the lowest amongst all factors at 2.9. Read reviews about job security and career growth on AmbitionBox.
Does Firstsource Solutions pay their Senior Customer Service Associates well?
According to AmbitionBox reviews, Firstsource Solutions senior customer service associates rate their salary and benefits at 3.0 out of 5, based on 236 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Firstsource Solutions's senior customer service associates salaries here and to read reviews specifically about salary and benefits at Firstsource Solutions for senior customer service associates, click here .
How is the work culture at Firstsource Solutions for Senior Customer Service Associates?
Work culture at Firstsource Solutions for senior customer service associates is rated 3.7 out of 5 by 236 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Firstsource Solutions for senior customer service associates, click here .
How is the job security at Firstsource Solutions for Senior Customer Service Associates?
Based on 236 reviews on AmbitionBox, Firstsource Solutions's senior customer service associates rate job security at 3.8 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Firstsource Solutions. To read reviews about job security at Firstsource Solutions for senior customer service associates, click here .
Is work from home available to Senior Customer Service Associates at Firstsource Solutions?
According to AmbitionBox, 15% of Firstsource Solutions's senior customer service associates work from home permanently, 67% work from the office, and 18% follow a hybrid model, based on 27 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance, click here.

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Firstsource Solutions Senior Customer Service Associate Salary
based on 943 salaries
₹1 L/yr - ₹5.5 L/yr
12% less than the average Senior Customer Service Associate Salary in India
View more details
cab
Office cab/shuttle
12 total responses
healthInsurance
Health insurance
10 total responses
meal
Cafeteria
15 total responses
softskill
Job/Soft skill training
14 total responses
+1 more benefit
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