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Firstsource Solutions Senior Customer Service Associate Reviews
Overall Rating
based on 237
reviews
What employees say about Firstsource Solutions?
Insights from employee reviews on AmbitionBox
Workplace insights
Work from office
68% employees reported
Rotational Shift
43% employees reported
Flexible timing
65% employees reported
No travel
60% employees reported
View more detailed insights
Gender based rating
Rated by Women
58 reviews
Rated by Men
169 reviews
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237 reviews found
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People also ask about Firstsource Solutions's Senior Customer Service Associates
Is Firstsource Solutions a good place to work for Senior Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.8 out of 5 from over 237 employee reviews, it's clear that most senior customer service associates have an average experience working at Firstsource Solutions.
Job security holds the highest rating at 3.8, while career growth is rated the lowest amongst all factors at 2.9.
Read reviews about
job security
and
career growth
on AmbitionBox.
Does Firstsource Solutions pay their Senior Customer Service Associates well?
According to AmbitionBox reviews, Firstsource Solutions senior customer service associates rate their salary and benefits at 3.0 out of 5, based on 237 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Firstsource Solutions's senior customer service associates salaries
here
and to read reviews specifically about salary and benefits at Firstsource Solutions for senior customer service associates,
click here
.
How is the work culture at Firstsource Solutions for Senior Customer Service Associates?
Work culture at Firstsource Solutions for senior customer service associates is rated 3.7 out of 5 by 237 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Firstsource Solutions for senior customer service associates,
click here
.
How is the job security at Firstsource Solutions for Senior Customer Service Associates?
Based on 237 reviews on AmbitionBox, Firstsource Solutions's senior customer service associates rate job security at 3.8 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Firstsource Solutions. To read reviews about job security at Firstsource Solutions for senior customer service associates,
click here
.
Is work from home available to Senior Customer Service Associates at Firstsource Solutions?
According to AmbitionBox, 14% of Firstsource Solutions's senior customer service associates work from home permanently, 68% work from the office, and 18% follow a hybrid model, based on 28 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance,
click here.
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Firstsource Solutions Senior Customer Service Associate
Salary
based on 941 salaries
₹1
L/yr - ₹6
L/yr
11%
less
than the average Senior Customer Service Associate Salary in India
View more details
Office cab/shuttle
12 total
responses
Health insurance
10 total
responses
Cafeteria
15 total
responses
Job/Soft skill training
14 total
responses
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