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Firstsource Solutions Senior Customer Service Executive Reviews

Updated 1 Mar, 2025
Overall Rating
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3.2/5
based on 101 reviews

Rating distribution

Category Ratings

3.4

Job security

3.4

Skill development

3.2

Company culture

3.2

Work-life balance

3.2

Work satisfaction

2.9

Salary

2.7

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What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

54% employees reported

Flexible timing

Flexible timing

63% employees reported

No travel

No travel

74% employees reported

Gender based rating

2.8
female

Rated by Women

36 reviews

3.4
male

Rated by Men

52 reviews

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Top Mentions in Firstsource Solutions Senior Customer Service Executive Reviews

101 reviews found

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People also ask about Firstsource Solutions's Senior Customer Service Executives

Is Firstsource Solutions a good place to work for Senior Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.2 out of 5 from over 101 employee reviews, it's clear that most senior customer service executives have an average experience working at Firstsource Solutions. Job security holds the highest rating at 3.4, while career growth is rated the lowest amongst all factors at 2.7. Read reviews about job security and career growth on AmbitionBox.
Does Firstsource Solutions pay their Senior Customer Service Executives well?
According to AmbitionBox reviews, Firstsource Solutions senior customer service executives rate their salary and benefits at 2.9 out of 5, based on 101 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Firstsource Solutions's senior customer service executives salaries here and to read reviews specifically about salary and benefits at Firstsource Solutions for senior customer service executives, click here .
How is the work culture at Firstsource Solutions for Senior Customer Service Executives?
Work culture at Firstsource Solutions for senior customer service executives is rated 3.2 out of 5 by 101 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Firstsource Solutions for senior customer service executives, click here .
How is the job security at Firstsource Solutions for Senior Customer Service Executives?
Based on 101 reviews on AmbitionBox, Firstsource Solutions's senior customer service executives rate job security at 3.4 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Firstsource Solutions. To read reviews about job security at Firstsource Solutions for senior customer service executives, click here .

Tell us how to improve this page.

Firstsource Solutions Senior Customer Service Executive Salary
based on 318 salaries
â‚ą1.2 L/yr - â‚ą6 L/yr
8% less than the average Senior Customer Service Executive Salary in India
View more details
cab
Office cab/shuttle
5 total responses
freemeal
Free meal
1 total response
healthInsurance
Health insurance
2 total responses
childCareBenefits
Child care facility
1 total response
+3 more benefits
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