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Firstsource Solutions Senior Customer Service Executive Reviews

Updated 12 Mar, 2025
Overall Rating
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3.0/5
based on 103 reviews

Rating distribution

Category Ratings

3.2

Job security

3.2

Skill development

3.1

Company culture

3.1

Work-life balance

3.0

Work satisfaction

2.7

Salary

2.6

Promotions

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

Work from office

100% employees reported

Rotational Shift

Rotational Shift

55% employees reported

Flexible timing

Flexible timing

62% employees reported

No travel

No travel

74% employees reported

Gender based rating

2.8
female

Rated by Women

36 reviews

3.1
male

Rated by Men

54 reviews

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Top Mentions in Firstsource Solutions Senior Customer Service Executive Reviews
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103 reviews found

Sort by: Popular

Sopra Steria

Success to our employee's well-being? A work-life balance that's simply unbeatable.

Our employees have rated us 4 for Work-Life Balance on AmbitionBox

Read Firstsource Solutions Senior Customer Service Executive Reviews based on locations

3.1
 Mumbai

 (32)

2.9
 Bangalore / Bengaluru

 (23)

3.1
 Chennai

 (12)

2.6
 Hyderabad / Secunderabad

 (4)

ServiceNow

Our employees have rated us 4.1 on AmbitionBox

Join a company where our employee's ratings speak volumes.

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People also ask about Firstsource Solutions's Senior Customer Service Executives

Is Firstsource Solutions a good place to work for Senior Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.0 out of 5 from over 103 employee reviews, it's clear that most senior customer service executives have an average experience working at Firstsource Solutions. Job security holds the highest rating at 3.2, while career growth is rated the lowest amongst all factors at 2.6. Read reviews about job security and career growth on AmbitionBox.
Does Firstsource Solutions pay their Senior Customer Service Executives well?
According to AmbitionBox reviews, Firstsource Solutions senior customer service executives rate their salary and benefits at 2.7 out of 5, based on 103 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Firstsource Solutions's senior customer service executives salaries here and to read reviews specifically about salary and benefits at Firstsource Solutions for senior customer service executives, click here .
How is the work culture at Firstsource Solutions for Senior Customer Service Executives?
Work culture at Firstsource Solutions for senior customer service executives is rated 3.1 out of 5 by 103 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Firstsource Solutions for senior customer service executives, click here .
How is the job security at Firstsource Solutions for Senior Customer Service Executives?
Based on 103 reviews on AmbitionBox, Firstsource Solutions's senior customer service executives rate job security at 3.2 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Firstsource Solutions. To read reviews about job security at Firstsource Solutions for senior customer service executives, click here .
Is work from home available to Senior Customer Service Executives at Firstsource Solutions?
According to 11 AmbitionBox reviews, Firstsource Solutions does not currently offer any work-from-home options to senior customer service executives. All employees work from the office, reflecting a fully on-site work arrangement. To read reviews specifically about work-life balance, click here.

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Juniper Networks

Our employees have rated us 4.2 on AmbitionBox.

Firstsource Solutions Senior Customer Service Executive Salary
based on 330 salaries
â‚ą1.2 L/yr - â‚ą6 L/yr
8% less than the average Senior Customer Service Executive Salary in India
View more details
cab
Office cab/shuttle
5 total responses
freemeal
Free meal
1 total response
healthInsurance
Health insurance
2 total responses
childCareBenefits
Child care facility
1 total response
+3 more benefits
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