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Firstsource Solutions

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3.7

based on 4.4k Reviews

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Firstsource Solutions Senior Customer Service Executive Reviews

based on 95 reviews
Updated 12 Dec, 2024

Overall Rating

3.2/5
How AmbitionBox ratings work?

Category Ratings

3.5

Job Security

3.4

Skill development

3.3

Company culture

3.2

Work Satisfaction

3.2

Work-Life balance

2.9

Salary & Benefits

2.8

Promotions/Appraisal

Top Mentions in Firstsource Solutions Senior Customer Service Executive Reviews

95 reviews found

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Career Growth
2w
a system engineer
New Job Anxiety?
Hey all I recently got an offer from a company as it offered me a 60-70 % hike over my current company which was about to secure a job. I am having 3 years of experience in SAP BW domain and mostly and in this I have worked for 1.6 years in BW support and that too in night shifts where there is not much work. I started preparing interviews and cleared them and now got an offer and I put my notice and my last working day was next week. Now coming to the main part even though I'm good about most part having less real time experience and exposure is freaking me out and what will be the new company expectations and I decided to work hard to learn all the details it's just the hands on I'm not sure. With in mean time I'll be preparing in that company I mean once I join should I need to tell my lead or manager that this is at where am I and should I just bluff them as i know everything. Any suggestions please...the joining date is around the corner which gives me more anxiety
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People also ask about Firstsource Solutions's Senior Customer Service Executives

Is Firstsource Solutions a good place to work for Senior Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.2 out of 5 from over 95 employee reviews, it's clear that most senior customer service executives have an average experience working at Firstsource Solutions. Job Security holds the highest rating at 3.5, while career growth is rated the lowest amongst all factors at 2.8. Read reviews about job security and career growth on AmbitionBox.
Does Firstsource Solutions pay their Senior Customer Service Executives well?
According to AmbitionBox reviews, Firstsource Solutions senior customer service executives rate their salary and benefits at 2.9 out of 5, based on 95 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Firstsource Solutions's senior customer service executives salaries here and to read reviews specifically about salary and benefits at Firstsource Solutions for senior customer service executives, click here.
How is the work culture at Firstsource Solutions for Senior Customer Service Executives?
Work culture at Firstsource Solutions for senior customer service executives is rated 3.3 out of 5 by 95 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Firstsource Solutions for senior customer service executives, click here.
How is the job security at Firstsource Solutions for Senior Customer Service Executives?
Based on 95 reviews on AmbitionBox, Firstsource Solutions's senior customer service executives rate job security at 3.5 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Firstsource Solutions for senior customer service executives, click here.

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Firstsource Solutions Senior Customer Service Executive Reviews by Locations

Firstsource Solutions Reviews by Designations

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AmbitionBox has 95 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... 53% of employees reported the working days at Firstsource Solutions as Rotational Shift. 63% employees reported the work timings at Firstsource Solutions as Flexible timing. Read more

Gender Based Ratings for Firstsource Solutions Senior Customer Service Executive

based on 82 reviews
2.7
Rated by 32 Women

Rated 3.0 for Skill Development and 2.9 for Job Security

women
3.4
Rated by 50 Men

Rated 4.0 for Job Security and 3.8 for Company Culture

men

Working Days for Firstsource Solutions Senior Customer Service Executive

based on 95 reviews
Rotational Shift
53%
Monday to Friday
29%
Monday to Saturday
12%
Other
5%
Alternate Saturday off
1%

Work Timings for Firstsource Solutions Senior Customer Service Executive

based on 95 reviews
Flexible timing
Strict (11.30am - 8.30pm)
Strict (7pm - 5am)
63%
3%
2%
32% employees reported other strict timings

Shift Timings for Firstsource Solutions Senior Customer Service Executive

based on 95 reviews
Day shift
Night shift
62%
38%

Business Travel for Firstsource Solutions Senior Customer Service Executive

based on 95 reviews
No travel
73%
Within city
27%
Firstsource Solutions Senior Customer Service Executive Salary
based on 311 salaries
₹1.2 L/yr - ₹6.5 L/yr
6% less than the average Senior Customer Service Executive Salary in India
View more details
Employee Benefits for Firstsource Solutions Senior Customer Service Executive
cab
Office cab/shuttle
5 total responses
freemeal
Free meal
1 total response
healthInsurance
Health insurance
2 total responses
childCareBenefits
Child care facility
1 total response
+3 more benefits
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