TCS Senior Customer Service Executive Reviews by 10+ Employees | Rated 2.7/5

What employees say about TCS?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

89% employees reported

Flexible timing

69% employees reported

No travel

64% employees reported

View more detailed insights

Gender based rating

3.9

Rated by Women

5 reviews

2.6

Rated by Men

10 reviews

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16 reviews found

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Senior Customer Service Executive in Kolkata

Full Time

Administration Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

3.0

Skill development

5.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 04 Feb 2025

Likes

Job security - Excellent

Dislikes

Salary - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Senior Customer Service Executive in Mumbai

Full Time

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

4.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 21 Dec 2023

Likes

Nothing

Job security - Good

Dislikes

Even when u are eligible they don't give u release from the project to join other project . I want to work in IT department and my project manager is not giving me release

Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

What people are saying about TCS

View All

a custom software engineering specialist

2w (edited)

Got Offer from TCS!

Hello, I got 32L CTC offer from TCS as an IAM associate consultant. Is it a good package considering I have 10.9 years of experience and in IAM 3.6 years? Rest of the experience is in dot net. Also, TCS is considering 10.2 experience only as some process on their side. Please share your thoughts on the offered package and the experience part. Thank you in advance.

Got a question about TCS?

Ask anonymously on communities.

Senior Customer Service Executive in Kolkata

Full Time

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

3.0

Skill development

5.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 01 Jan 2023

Likes

Work life balance

Job security - Excellent
Work-life balance - Excellent

Dislikes

Pay structure and promotions not happening👎

Salary - Bad
Promotions - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Pune

Full Time

Telecom Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 11 Sep 2023

Likes

Apparently nothings so good about it. People say Tata great what a company.. but in reality. the Bias HRs, accepts gifts from employees.. and who gifts them gets their work done.be it relocation or department change. Higher management least bothered about it and Managers afraid of the HR. Some one please audit those bias HR people.Females employees are favored than male employees. To be honest its a dishonest place to work unless one has no choice and can tolerate bias unprofessionalism. Absolutely an ugly environment is what they have made. employee interest including managers are into girl friend boyfriend more types affairs. Sad,...Read More

Dislikes

There is nothing in TCS only waste of your life time. working spending 12 hours of your lifes time in the campus no work home life balance ZERO. Tata overall a good company. the people in there are not so good and a absolutely bias no doubt. If a female goes to the HR for leaves its granted immediately where as male straight No No it is.

Salary - Poor
Skill development - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Senior Customer Service Executive in Mumbai

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Dec 2023

Likes

Everything ...👍

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Rehiring process - As I left the organisation due to some personal reasons and would like to join back TCS , but they don't rehire is quite upsetting ...

Senior Customer Service Executive in Nagpur

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 Mar 2022

Likes

Everything is perfect in TCS...

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Rejoining ....

Work Details

Nice

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Pune

Full Time

Service Delivery Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 13 Jan 2018

Likes

Everything

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

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Senior Customer Service Executive in Bangalore / Bengaluru

Part Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 09 Sep 2023

Likes

Best workplaces

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

No comments for now so it's fine

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

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Senior Customer Service Executive in Delhi noida

Full Time

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 04 Oct 2022

Likes

Bad experience with tcs i just finding way how i leave it instantly.

Dislikes

Everthing dislikes.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Surat

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 31 Jan 2021

Likes

Yes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Yes Nice Very good experience in TCS and 10 years and special for LOCKDOWN And I'm so very impressed for this job for customers service Passport seva project Good great and nice experience.

Work Details

Wonderful

Work timings: Flexible Timings

Senior Customer Service Executive in Chenani

Spencer Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 19 May 2021

Likes

I can proudly and patriotically say that I am an employee of Tata group. How many people can say that about their company?

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

As there are an ocean of people working, it is hard to climb up the ladder quickly when compared to other organisations.

Work Details

TCS gives you this unique peace of mind when you have a job security. When you have a job security you use your full potential without any fear

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Pune

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 03 Apr 2018

Likes

Job security

Job security - Excellent

Dislikes

Work environment

Work Details

Hectic

Work days: Monday to Friday (Flexible Timings)

Senior Customer Service Executive in Gurgaon / Gurugram

IT Network Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 14 Jun 2019

Likes

Everything project and other benefits

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Nothing is to be dislike here.

Work Details

Exciting

Work timings: Flexible Timings

Work related travel: This is a desk job.

Senior Customer Service Executive in Pune

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 12 Nov 2017

Likes

Fantastic company to work with with a good work balance culture.

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Work-life balance - Excellent

Dislikes

I didnt find any backdraw about the company that i can mention.

Work Details

It was hectic lot of stress but enjoyed working on each project i worked on.

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Mumbai

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Apr 2018

Likes

Work Culture, staff attitude, Job security, Benifits, location, Transport, Food.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Work Details

The work was really exciting and Challenging. Lot of growth opportunities.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Mumbai

Credit card Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 23 Apr 2019

Likes

It was pleasant working with TCS, excellent support from the team mates, seniors, TL, even if any doubts any managers on the floor should help us, if I get the opportunity to join TCS, I wont miss the chance, but now I would prefer day shift.

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

It's nothing that I didn't like.

Work Details

Sum times it used to be pressure, but my teammates used to make me feel comfort.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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