Firstsource Solutions Senior Customer Service Executive Reviews

Likes

Overall a very good experience working at First Source Solutions.

Dislikes

Nothing To say

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Money. If you work they pay you well.

Dislikes

Nothing much to say here.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

You went fresher u can learn more in first source he teach u about process

Dislikes

Salary is non comfortable

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Great work culture

Dislikes

Management was worse

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

The co-workers and ex-management were some of the best people I ever worked with.

Dislikes

As this is a third party Vendor the current management (year 2022) will do anything to keep the process (Comcast) with the company. They will set high targets and then remove agents who are not able to meet the targets by harassing them in multiple ways. Because of that agents are forced to hit their targets using unethical ways. Inmy time over I have seen agents hit sales by lying to the customers and the management keeps quiet as they want high sales but will throw the agent out if they get caught by the client....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

TL’s are supportive

Dislikes

Other than that management is the worst

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

My Name is Sunav, I'd been working for 4years at FSA , in JCAP process (collections) , unfortunately i had to leave due to health issues. But it was a great experience working with the company ,yes just as any other company they are strict if you make errors after given certain warnings. But that's to maintain decorum. The management is very friendly and helpful. All managers and HR are always available and approachable. It's one of the best place to earn good incentives from 2k to 30k+ if you are well focussed and dedicated. It's a family type work friendly environment . It was a pleasure working with jcap....Read More

Dislikes

No dislikes, however as i mentioned some rules are strict regards to quality. However we do get certain warnings and a chance every month. If made any mistakes to not repeat and only if we get another quality error , they may Take action. But that's mandate too to maintain workplace discipline and decorum.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Wonderful organization to work with, employee centric.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.