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Firstsource Solutions

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3.6

based on 4.7k Reviews

Video summary

Filter reviews by

Firstsource Solutions Customer Service Associate Reviews

Updated 21 Mar, 2025

Overall Rating

3.5/5

based on 346 reviews

Rating distribution

154 (44.5%)

95 (27.5%)

48 (13.9%)

13 (3.8%)

36 (10.4%)

Category Ratings

3.6

Job security

3.4

Company culture

3.4

Work-life balance

3.3

Skill development

3.3

Work satisfaction

3.1

Salary

2.9

Promotions

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

74% employees reported

Rotational Shift

44% employees reported

Flexible timing

60% employees reported

No travel

64% employees reported

View more detailed insights

Gender based rating

3.6

Rated by Women

111 reviews

3.5

Rated by Men

217 reviews

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Interview Tips & Stories

2w (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..

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People also ask about Firstsource Solutions's Customer Service Associates

Is Firstsource Solutions a good place to work for Customer Service Associates?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.5 out of 5 from over 346 employee reviews, it's clear that most customer service associates have an average experience working at Firstsource Solutions. Job security holds the highest rating at 3.6, while career growth is rated the lowest amongst all factors at 2.9. Read reviews about job security and career growth on AmbitionBox.

Does Firstsource Solutions pay their Customer Service Associates well?

According to AmbitionBox reviews, Firstsource Solutions customer service associates rate their salary and benefits at 3.1 out of 5, based on 346 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Firstsource Solutions's customer service associates salaries here and to read reviews specifically about salary and benefits at Firstsource Solutions for customer service associates, click here .

How is the work culture at Firstsource Solutions for Customer Service Associates?

Work culture at Firstsource Solutions for customer service associates is rated 3.4 out of 5 by 346 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Firstsource Solutions for customer service associates, click here .

How is the job security at Firstsource Solutions for Customer Service Associates?

Based on 346 reviews on AmbitionBox, Firstsource Solutions's customer service associates rate job security at 3.6 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Firstsource Solutions. To read reviews about job security at Firstsource Solutions for customer service associates, click here .

Is work from home available to Customer Service Associates at Firstsource Solutions?

According to AmbitionBox, 19% of Firstsource Solutions's customer service associates work from home permanently, 74% work from the office, and 7% follow a hybrid model, based on 26 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance, click here.

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Firstsource Solutions Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 346 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ...Read more