Firstsource Solutions Customer Service Associate Interview Questions and Answers

Yes, I am fluent in English and have strong computer skills.

• I am a native English speaker and have excellent written and verbal communication skills.

• I am proficient in using various computer programs and software, including Microsoft Office and Google Suite.

• I am comfortable troubleshooting technical issues and providing support to customers via phone, email, or chat.

• I am also familiar with using CRM systems and can quickly learn new software as needed.

I watch Netflix for entertainment and relaxation.

• To unwind after a long day

• To escape reality and immerse myself in a different world

• To enjoy a good story or laugh

• To discover new shows and movies

• To bond with friends and family over shared interests

First Source Solutions is a global provider of business process management services.

• Founded in 2001 by Ananda Mukerji

• Headquartered in Mumbai, India

• Offers services in customer management, data processing, and more

First Source Solutions is a global provider of business process outsourcing services.

• First Source Solutions offers customer service solutions for various industries.

• They provide services such as inbound and outbound customer support, technical support, and sales support.

• The company focuses on delivering high-quality customer service to enhance client satisfaction.

• First Source Solutions has a global presence with multiple delivery centers around the world.

Company objective is to provide exceptional customer service and exceed customer expectations.

• Company aims to prioritize customer satisfaction and retention

• Focus on building strong relationships with customers

• Strive to go above and beyond to meet customer needs and resolve issues efficiently