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Firstsource Solutions

Q: When was Firstsource Solutions founded?

Firstsource Solutions was founded in 2001. The company has been operating for 24 years primarily in the BPO sector .

Q: Where is the Firstsource Solutions headquarters located?

Firstsource Solutions is headquartered in Mumbai, Maharashtra. It operates in 4 cities such as Chennai, Mumbai, Indore, Tiruchirappalli. To explore all the office locations, visit Firstsource Solutions locations .

Q: How many employees does Firstsource Solutions have in India?

Firstsource Solutions currently has more than 19,000+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in Firstsource Solutions based on the number of reviews submitted on AmbitionBox.

Q: Does Firstsource Solutions have good work-life balance?

Firstsource Solutions has a Work-Life Balance Rating of 3.6 out of 5 based on 4,300+ employee reviews on AmbitionBox. 71% employees rated Firstsource Solutions 4 or above, while 29% employees rated it 3 or below on work-life balance. This indicates that the majority of employees feel a generally balanced work-life experience, with some opportunities for improvement based on the feedback. We encourage you to read Firstsource Solutions work-life balance reviews for more details

Q: Is Firstsource Solutions good for career growth?

Career growth at Firstsource Solutions is rated as moderate, with a promotions and appraisal rating of 3.1. 29% employees rated Firstsource Solutions 3 or below, while 71% employees rated it 4 or above on promotions/appraisal. This rating suggests that while some employees view growth opportunities favorably, there is scope for improvement based on employee feedback. We recommend reading Firstsource Solutions promotions/appraisals reviews for more detailed insights.

Q: What are the cons of working in Firstsource Solutions?

Working at Firstsource Solutions does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal and salary & benefits , based on 4,300+ employee reviews on AmbitionBox.

3.7

based on 4.4k Reviews

Company Overview

Company Locations

Working at Firstsource Solutions

Company Summary

Overall Rating

3.7/5

based on 4.4k reviews

On-Par

with industry average

Critically rated for

Promotions/Appraisal, Salary & Benefits

Key Factors to Consider

3.3

Salary & Benefits

3.5

Job Security

3.6

Work-Life Balance

View all category ratings

Work Policy

Work from office

65% employees reported

Monday to Friday

53% employees reported

Flexible timing

61% employees reported

No travel

64% employees reported

View detailed work policy

Top Employees Benefits

Job/Soft skill training

390 employees reported

Cafeteria

283 employees reported

Office cab/shuttle

248 employees reported

Health insurance

221 employees reported

View all benefits

About Firstsource Solutions

Founded in2001 (24 yrs old)

India Employee Count10k-50k

Global Employee Count10k-50k

India HeadquartersMumbai, Maharashtra, India

Office Locations

Tiruchirappalli

Chennai

Indore

Websitefirstsource.com

Primary Industry

BPO

Other Industries

BPO/KPO

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Firstsource is purpose-led and people-first. We create value for our global clients by elevating their customers’ experience at every interaction, be it a call, click, tap, message, or chat. Delivering a great experience to clients starts on the inside – by connecting every Firstsourcer to the role’s purpose. We upskill our people in new-age technologies and focus on supporting their physical, financial, and mental well-being. The result? Everyone aligned to our ‘Digital First, Digital Now’ strategy, our north star, where we pair technology and human touch. Our work focuses on simplifying complex business processes to help our global clients be more efficient, save money and execute brilliantly.

Mission: To shape the future of the BPM industry by leading the way in transformational technologies and capabilities. To constantly stay ahead of the curve in order to drive growth for customers, value for investors, enriching experience for employees and a positive impact for communities that we operate in.

Vision: To be the leader in markets we choose to compete in and be recognized as the most trusted partner to our global clients. We will achieve this by simplifying complex business processes through cutting edge technology and industry leading people practices.

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