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Firstsource Solutions

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3.6

based on 4.7k Reviews

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Firstsource Solutions C.S.A Interview Questions and Answers

Updated 21 Sep 2024

Firstsource Solutions C.S.A Interview Experiences

10 interviews found

C.S.A Interview Questions & Answers

user image Priyanka

posted on 23 Apr 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed before Apr 2023. There were 4 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self Introduction
    • Add your answer
Round 2 - Aptitude Test 

General aptitude questions

Round 3 - Technical 

(1 Question)

  • Q1. Basic Computer knowledge questions
    • Add your answer
Round 4 - Behavioral 

(2 Questions)

  • Q1. What do you know about Insurance ?
  • Ans. 

    Insurance is a financial product that provides protection against financial losses.

    • Insurance is a contract between an individual or organization and an insurance company, where the individual or organization pays a premium in exchange for financial protection against specified risks.

    • Types of insurance include health insurance, life insurance, auto insurance, home insurance, and more.

    • Insurance helps individuals and orga...

    • Answered by AI
    Add your answer
  • Q2. What is BPO? Why do you want this job
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Face the Interview confidently

C.S.A Interview Questions & Answers

user image Anonymous

posted on 25 Jul 2022

I applied via Job Fair

Round 1 - Aptitude Test 

Aptitude text was too difficult for freshers need to make it bit esay

Round 2 - Technical 

(1 Question)

  • Q1. Technically how we can make one process moving forward to automation.
  • Ans. 

    To make a process move forward to automation, we need to identify the repetitive tasks and create a plan to automate them.

    • Identify the repetitive tasks in the process

    • Evaluate the feasibility of automating those tasks

    • Create a plan to automate the tasks

    • Implement the automation plan

    • Test and refine the automation process

    • Answered by AI
    Add your answer
Round 3 - HR 

(1 Question)

  • Q1. How do you see your next 5 years in your selected company
    • Add your answer
Round 4 - Behavioral 

(5 Questions)

  • Q1. Need to ask about interviewers self introduction
    • Add your answer
  • Q2. About their family affection and background
    • Add your answer
  • Q3. Just need to test employees ability to work
    • Add your answer
  • Q4. And need to know how much that employee interested to work with our organization
    • Add your answer
  • Q5. Ask about apportunity
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Love your company love your work then only you will deffinetly get a great future with you respective company.
Thank you !!

Skills evaluated in this interview

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C.S.A Interview Questions & Answers

user image Anonymous

posted on 26 Dec 2022

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I appeared for an interview in Jul 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Behavioral 

(4 Questions)

  • Q1. Self interdiction and work experience
    • Add your answer
  • Q2. Self interdiction my study qualifications
    • Add your answer
  • Q3. Work experience and working gap
    • Add your answer
  • Q4. About slaray expected salary
    • Add your answer
Round 3 - Typing Test 

(1 Question)

  • Q1. Typing speed 30 above
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills and

C.S.A Interview Questions & Answers

user image Rubina Shaikh

posted on 3 Dec 2022

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about yourself...
  • Ans. Yes.. My name is and my qualification is i am graduate.. I have ecperience as a tele caller
    • Answered by Rubina Shaikh
    Add your answer
Round 3 - One-on-one 

(3 Questions)

  • Q1. Share your experience in life and how you handle it
    • Add your answer
  • Q2. What is your hobbies share it
  • Ans. My hobbies is to explaning and reading
    • Answered by Rubina Shaikh
    Add your answer
  • Q3. Share your bad experience on you life and situation
  • Ans. Make it easy at ecery situation don't do rude behaviour with your love ones
    • Answered by Rubina Shaikh
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and speak as more as you can and don't panic... Be fully prepared before going

Firstsource Solutions interview questions for designations

 Customer Service Associate

 (24)

 Senior Associate

 (17)

 Senior Analyst

 (14)

 Customer Support Associate

 (11)

 Senior Customer Service Associate

 (10)

 Analyst

 (9)

 Customer Service Executive

 (7)

 Associate

 (7)

C.S.A Interview Questions & Answers

user image Anonymous

posted on 14 Jun 2022

I applied via Naukri.com and was interviewed in May 2022. There was 1 interview round.

Round 1 - One-on-one 

(15 Questions)

  • Q1. Tell me about yourself,experience,qualification, ? Ans: Answer in full sentence .with loud and ckear voice confidently
  • Ans. Start from My name is _ I have done my (_qualification )like B.A, MBA,etc on _ year I had experience of _ years in a company name_ as a _ (position).............. ............
    • Answered Anonymously
    Add your answer
  • Q2. What do you know about this company? Ans: Read briefly about that particular company
    • Add your answer
  • Q3. Amcat test,versant test.all online.
    • Add your answer
  • Q4. Do you aware of your roles and responsibilities?
    • Add your answer
  • Q5. Why should i hire you?
    • Add your answer
  • Q6. Tell me about your weakness?
    • Add your answer
  • Q7. Tell me about your strength?
    • Add your answer
  • Q8. Why do you want to work with us?
    • Add your answer
  • Q9. Where you want to see yourself in next 5 year?
    • Add your answer
  • Q10. What is your great achievement?
    • Add your answer
  • Q11. Tell me about your native?
    • Add your answer
  • Q12. What are the skill you know?
    • Add your answer
  • Q13. What are your hobbies in life?
    • Add your answer
  • Q14. Tell me about,how you handle customer on call ?
    • Add your answer
  • Q15. How you will help me to grow our company?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident .and have courage to face any situation or questions,always read lityle bit about the company . and have little bit attitude,just go on speaking until you get tired. thats it to every interview.

C.S.A Interview Questions & Answers

user image Anonymous

posted on 8 Oct 2022

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Normal test as per designations

Round 2 - HR 

(4 Questions)

  • Q1. What is BPO & why are you want to join FSL
  • Ans. 

    BPO stands for Business Process Outsourcing. I want to join FSL because of its reputation for providing excellent customer service.

    • BPO involves contracting a third-party provider to handle specific business processes, such as customer service or back-office tasks.

    • FSL is known for its high-quality customer service and efficient handling of client needs.

    • Joining FSL would provide me with the opportunity to work in a reput...

    • Answered by AI
    Add your answer
  • Q2. Tell me something about yourself
  • Ans. 

    I am a dedicated and hardworking individual with a passion for helping others and a strong attention to detail.

    • I have a background in customer service and have received multiple awards for my outstanding performance.

    • I am a quick learner and always eager to take on new challenges.

    • I am fluent in three languages - English, Spanish, and French.

    • Answered by AI
    Add your answer
  • Q3. Family background relatedquestions
    • Add your answer
  • Q4. What is your qualification
  • Ans. 

    I have a Bachelor's degree in Computer Science and 5 years of experience in software development.

    • Bachelor's degree in Computer Science

    • 5 years of experience in software development

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills

C.S.A Interview Questions & Answers

user image Pradeep Thiyagarajan

posted on 27 Apr 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. GO through your Resume.
    • Add your answer
  • Q2. Tell me about your schooling
    • Add your answer
Round 3 - Aptitude Test 

Typing test Min 20-25 WPM

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are a fresher definitely, Have a nice Work culture

C.S.A Interview Questions & Answers

user image Anonymous

posted on 20 Aug 2022

I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell about your self
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Asking about bpo and data entry
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep trying and attend more interviews then get a perfect job. This is my opinion

C.S.A Interview Questions & Answers

user image Anonymous

posted on 6 Aug 2022

I applied via Walk-in and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Self about yourself and family background
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Translate English to Hindi and system knowledge with typing speed minimum 20% with 90 accuracy.
Then aptitude test and join company.

C.S.A Interview Questions & Answers

user image Priya Suguna

posted on 12 Feb 2022

I applied via Naukri.com and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - HR 

(5 Questions)

  • Q1. Share details of your previous job.
    • Add your answer
  • Q2. What are your salary expectations?
    • Add your answer
  • Q3. What is your family background?
    • Add your answer
  • Q4. Where do you see yourself in 5 years?
    • Add your answer
  • Q5. Tell me about yourself.
    • Add your answer
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak bold, clearly and fluently

Top trending discussions

View All
Interview Tips & Stories
2w
a senior software engineer
45 Days Into Notice & No Offers – What Should I Do?
I’m halfway through my 90-day notice period and have appeared for 5-6 interviews but haven’t cracked any yet. Should I keep pushing or consider withdrawing my resignation as a backup? How should I stay motivated and improve my interview performance? Looking for advice from those who've been in a similar situation!
Got a question about Firstsource Solutions?
Ask anonymously on communities.
More about working at Firstsource Solutions

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions C.S.A interview?
Firstsource Solutions interview process usually has 2-3 rounds. The most common rounds in the Firstsource Solutions interview process are HR, Aptitude Test and One-on-one Round.
How to prepare for Firstsource Solutions C.S.A interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Customer Experience, csa and Email Support.
What are the top questions asked in Firstsource Solutions C.S.A interview?

Some of the top questions asked at the Firstsource Solutions C.S.A interview -

  1. Technically how we can make one process moving forward to automati...read more
  2. What do you know about Insuranc...read more
  3. Amcat test,versant test.all onli...read more

Tell us how to improve this page.

Firstsource Solutions Interviews By Designations

Firstsource Solutions C.S.A Interview Process

based on 5 interviews

2 Interview rounds

  • HR Round - 1
  • HR Round - 2
View more

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Firstsource Solutions C.S.A Salary
based on 251 salaries
₹0.7 L/yr - ₹6 L/yr
7% more than the average C.S.A Salary in India
View more details

Firstsource Solutions C.S.A Reviews and Ratings

based on 100 reviews

4.0/5

Rating in categories

3.9

Skill development

4.1

Work-life balance

3.4

Salary

4.3

Job security

4.1

Company culture

3.3

Promotions

3.8

Work satisfaction

Explore 100 Reviews and Ratings
Firstsource Solutions Salaries in India
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Customer Service Associate
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Associate
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₹1.5 L/yr - ₹5.2 L/yr

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₹1 L/yr - ₹5.5 L/yr

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