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Firstsource Solutions C.S.A Interview Questions and Answers

Updated 21 Sep 2024

Firstsource Solutions C.S.A Interview Experiences

10 interviews found

C.S.A Interview Questions & Answers

user image Priyanka

posted on 23 Apr 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed before Apr 2023. There were 4 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self Introduction
Round 2 - Aptitude Test 

General aptitude questions

Round 3 - Technical 

(1 Question)

  • Q1. Basic Computer knowledge questions
Round 4 - Behavioral 

(2 Questions)

  • Q1. What do you know about Insurance ?
  • Ans. 

    Insurance is a financial product that provides protection against financial losses.

    • Insurance is a contract between an individual or organization and an insurance company, where the individual or organization pays a premium in exchange for financial protection against specified risks.

    • Types of insurance include health insurance, life insurance, auto insurance, home insurance, and more.

    • Insurance helps individuals and orga...

  • Answered by AI
  • Q2. What is BPO? Why do you want this job

Interview Preparation Tips

Interview preparation tips for other job seekers - Face the Interview confidently

C.S.A Interview Questions & Answers

user image Anonymous

posted on 25 Jul 2022

I applied via Job Fair

Round 1 - Aptitude Test 

Aptitude text was too difficult for freshers need to make it bit esay

Round 2 - Technical 

(1 Question)

  • Q1. Technically how we can make one process moving forward to automation.
  • Ans. 

    To make a process move forward to automation, we need to identify the repetitive tasks and create a plan to automate them.

    • Identify the repetitive tasks in the process

    • Evaluate the feasibility of automating those tasks

    • Create a plan to automate the tasks

    • Implement the automation plan

    • Test and refine the automation process

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. How do you see your next 5 years in your selected company
Round 4 - Behavioral 

(5 Questions)

  • Q1. Need to ask about interviewers self introduction
  • Q2. About their family affection and background
  • Q3. Just need to test employees ability to work
  • Q4. And need to know how much that employee interested to work with our organization
  • Q5. Ask about apportunity

Interview Preparation Tips

Interview preparation tips for other job seekers - Love your company love your work then only you will deffinetly get a great future with you respective company.
Thank you !!

Skills evaluated in this interview

C.S.A Interview Questions Asked at Other Companies

Q1. How you will handle unhappy customers like he is continuously abu ... read more
Q2. What qualities should an customer service exicutive have?
Q3. If a customer is irate then how would to convert this situation i ... read more
Q4. What is difference between customer service agent and customer ca ... read more
Q5. Technically how we can make one process moving forward to automat ... read more

C.S.A Interview Questions & Answers

user image Anonymous

posted on 26 Dec 2022

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I was interviewed in Jul 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - Behavioral 

(4 Questions)

  • Q1. Self interdiction and work experience
  • Q2. Self interdiction my study qualifications
  • Q3. Work experience and working gap
  • Q4. About slaray expected salary
Round 3 - Typing Test 

(1 Question)

  • Q1. Typing speed 30 above

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills and

C.S.A Interview Questions & Answers

user image Rubina Shaikh

posted on 3 Dec 2022

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about yourself...
  • Ans. Yes.. My name is and my qualification is i am graduate.. I have ecperience as a tele caller
  • Answered by Rubina Shaikh
Round 3 - One-on-one 

(3 Questions)

  • Q1. Share your experience in life and how you handle it
  • Q2. What is your hobbies share it
  • Ans. My hobbies is to explaning and reading
  • Answered by Rubina Shaikh
  • Q3. Share your bad experience on you life and situation
  • Ans. Make it easy at ecery situation don't do rude behaviour with your love ones
  • Answered by Rubina Shaikh

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and speak as more as you can and don't panic... Be fully prepared before going

Firstsource Solutions interview questions for designations

 Customer Service Associate

 (24)

 Senior Associate

 (17)

 Senior Analyst

 (14)

 Customer Support Associate

 (10)

 Analyst

 (9)

 Senior Customer Service Associate

 (9)

 Associate

 (7)

 Business Analyst

 (7)

C.S.A Interview Questions & Answers

user image Anonymous

posted on 14 Jun 2022

I applied via Naukri.com and was interviewed in May 2022. There was 1 interview round.

Round 1 - One-on-one 

(15 Questions)

  • Q1. Tell me about yourself,experience,qualification, ? Ans: Answer in full sentence .with loud and ckear voice confidently
  • Ans. Start from My name is _ I have done my (_qualification )like B.A, MBA,etc on _ year I had experience of _ years in a company name_ as a _ (position).............. ............
  • Answered Anonymously
  • Q2. What do you know about this company? Ans: Read briefly about that particular company
  • Q3. Amcat test,versant test.all online.
  • Q4. Do you aware of your roles and responsibilities?
  • Q5. Why should i hire you?
  • Q6. Tell me about your weakness?
  • Q7. Tell me about your strength?
  • Q8. Why do you want to work with us?
  • Q9. Where you want to see yourself in next 5 year?
  • Q10. What is your great achievement?
  • Q11. Tell me about your native?
  • Q12. What are the skill you know?
  • Q13. What are your hobbies in life?
  • Q14. Tell me about,how you handle customer on call ?
  • Q15. How you will help me to grow our company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident .and have courage to face any situation or questions,always read lityle bit about the company . and have little bit attitude,just go on speaking until you get tired. thats it to every interview.

C.S.A Interview Questions & Answers

user image Anonymous

posted on 8 Oct 2022

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Normal test as per designations

Round 2 - HR 

(4 Questions)

  • Q1. What is BPO & why are you want to join FSL
  • Ans. 

    BPO stands for Business Process Outsourcing. I want to join FSL because of its reputation for providing excellent customer service.

    • BPO involves contracting a third-party provider to handle specific business processes, such as customer service or back-office tasks.

    • FSL is known for its high-quality customer service and efficient handling of client needs.

    • Joining FSL would provide me with the opportunity to work in a reput...

  • Answered by AI
  • Q2. Tell me something about yourself
  • Ans. 

    I am a dedicated and hardworking individual with a passion for helping others and a strong attention to detail.

    • I have a background in customer service and have received multiple awards for my outstanding performance.

    • I am a quick learner and always eager to take on new challenges.

    • I am fluent in three languages - English, Spanish, and French.

  • Answered by AI
  • Q3. Family background relatedquestions
  • Q4. What is your qualification
  • Ans. 

    I have a Bachelor's degree in Computer Science and 5 years of experience in software development.

    • Bachelor's degree in Computer Science

    • 5 years of experience in software development

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills

C.S.A Interview Questions & Answers

user image Pradeep Thiyagarajan

posted on 27 Apr 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. GO through your Resume.
  • Q2. Tell me about your schooling
Round 3 - Aptitude Test 

Typing test Min 20-25 WPM

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are a fresher definitely, Have a nice Work culture

C.S.A Interview Questions & Answers

user image Anonymous

posted on 20 Aug 2022

I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell about your self
Round 2 - One-on-one 

(1 Question)

  • Q1. Asking about bpo and data entry

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep trying and attend more interviews then get a perfect job. This is my opinion

C.S.A Interview Questions & Answers

user image Anonymous

posted on 6 Aug 2022

I applied via Walk-in and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Self about yourself and family background

Interview Preparation Tips

Interview preparation tips for other job seekers - Translate English to Hindi and system knowledge with typing speed minimum 20% with 90 accuracy.
Then aptitude test and join company.

C.S.A Interview Questions & Answers

user image Priya Suguna

posted on 12 Feb 2022

I applied via Naukri.com and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - HR 

(5 Questions)

  • Q1. Share details of your previous job.
  • Q2. What are your salary expectations?
  • Q3. What is your family background?
  • Q4. Where do you see yourself in 5 years?
  • Q5. Tell me about yourself.
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak bold, clearly and fluently
Contribute & help others!
anonymous
You can choose to be anonymous

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions C.S.A interview?
Firstsource Solutions interview process usually has 2-3 rounds. The most common rounds in the Firstsource Solutions interview process are HR, Aptitude Test and One-on-one Round.
How to prepare for Firstsource Solutions C.S.A interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Customer Experience, csa and Email Support.
What are the top questions asked in Firstsource Solutions C.S.A interview?

Some of the top questions asked at the Firstsource Solutions C.S.A interview -

  1. Technically how we can make one process moving forward to automati...read more
  2. What do you know about Insuranc...read more
  3. Amcat test,versant test.all onli...read more

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Firstsource Solutions C.S.A Interview Process

based on 5 interviews

2 Interview rounds

  • HR Round - 1
  • HR Round - 2
View more
Firstsource Solutions C.S.A Salary
based on 250 salaries
₹0.7 L/yr - ₹6 L/yr
10% more than the average C.S.A Salary in India
View more details

Firstsource Solutions C.S.A Reviews and Ratings

based on 100 reviews

4.0/5

Rating in categories

3.9

Skill development

4.1

Work-life balance

3.4

Salary

4.3

Job security

4.1

Company culture

3.3

Promotions

3.8

Work satisfaction

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