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Firstsource Solutions Senior Customer Service Associate salaries in India (Updated 2025)

Annual salary range
0 - 6 years exp.
₹1 Lakh - ₹5.5 Lakhs
Avg. annual salary
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Monthly In-hand Salary

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14% less than the average Senior Customer Service Associate Salary in BPO Companies for 0 - 6 years of experience

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Salaries in different departments

Customer Success, Service & Operations
Senior Customer Service Associate Salary
0 - 6 years exp. (602 salaries)
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₹1.2 L/yr - ₹5.5 L/yr

Finance & Accounting
Senior Customer Service Associate Salary
0 - 5 years exp. (42 salaries)
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₹1 L/yr - ₹5 L/yr

Healthcare & Life Sciences
Senior Customer Service Associate Salary
1 - 6 years exp. (40 salaries)
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₹1.7 L/yr - ₹4.9 L/yr

BFSI, Investments & Trading
Senior Customer Service Associate Salary
1 - 6 years exp. (26 salaries)
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₹1.5 L/yr - ₹5 L/yr

Sales & Business Development
Senior Customer Service Associate Salary
0 - 5 years exp. (25 salaries)
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₹1.3 L/yr - ₹5 L/yr

Last Updated: 6 Apr 2025

Companies similar to Firstsource Solutions for Senior Customer Service Associate

Company name Avg Annual Salary Open Jobs
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₹1.1 L/yr - ₹5.2 L/yr

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₹2 L/yr - ₹6 L/yr

arrow icon 27% more
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WNS Senior Customer Service Associate Salary

2 - 12 years exp. (166 salaries)

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₹1.6 L/yr - ₹8 L/yr

arrow icon 29% more
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₹1.7 L/yr - ₹6 L/yr

arrow icon 22% more
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₹1.6 L/yr - ₹3.2 L/yr

arrow icon 17% less
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₹2 L/yr - ₹5 L/yr

arrow icon 25% more
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₹2.8 L/yr - ₹4.8 L/yr

arrow icon 21% more
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₹3 L/yr - ₹4.2 L/yr

arrow icon 20% more
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₹1.1 L/yr - ₹3 L/yr

arrow icon 31% less
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₹3.6 L/yr - ₹4.1 L/yr

arrow icon 36% more
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₹4.1 L/yr - ₹5.5 L/yr

arrow icon 63% more
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₹3 L/yr - ₹6 L/yr

arrow icon 37% more
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₹4.9 L/yr - ₹6.8 L/yr

arrow icon 94% more
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₹1.9 L/yr - ₹2 L/yr

arrow icon 33% less
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₹3.3 L/yr - ₹4.3 L/yr

arrow icon 22% more
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₹3.2 L/yr - ₹5.5 L/yr

arrow icon 36% more
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₹3.3 L/yr - ₹4 L/yr

arrow icon 22% more
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₹0.6 L/yr - ₹1.5 L/yr

arrow icon 64% less
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HGS Senior Customer Service Associate Salary

2 - 5 years exp. (3 salaries)

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₹1.7 L/yr - ₹3.3 L/yr

arrow icon 10% less
Senior Customer Service Associate salary at Firstsource Solutions ranges between ₹1 Lakh to ₹5.5 Lakhs per year for employees with less than 1 year of experience to 6 years. Salary estimates are based on 954 latest salaries received from various employees of Firstsource Solutions.

Latest annual salaries shared by Firstsource Solutions Senior Customer Service Associate

1d ago
₹4 Lakhs
1 year exp.
4d ago
₹2 Lakhs
2 years exp.
4d ago
₹5 Lakhs
5 years exp.
5d ago
₹2 Lakhs
2 years exp.
6d ago
₹3.5 Lakhs
3 years exp.
1w ago
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2 years exp.
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3 years exp.
1w ago
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5 months exp.
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2 years exp.
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1 year exp.

Experience wise Firstsource Solutions Senior Customer Service Associate salaries

Last Updated: 6 Apr 2025

Experience Avg Annual Salary
Fresher  (20 salaries)

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₹2 L/yr - ₹4 L/yr
1 year  (240 salaries)

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₹1 L/yr - ₹5 L/yr
2 years  (266 salaries)

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₹1.2 L/yr - ₹5 L/yr
3 years  (172 salaries)

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₹1.2 L/yr - ₹5.5 L/yr
4 years  (129 salaries)

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₹1.4 L/yr - ₹5.1 L/yr
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Firstsource Solutions Senior Customer Service Associate Salary and Career Growth

From

To

Senior Customer Service Associate

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0 - 6 years exp.

Manager

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3 - 18 years exp.

Senior Customer Service Associate

0 - 6 years exp.
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Team Lead

2 - 13 years exp.
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arrow icon 100% hike

Assistant Manager

1 - 17 years exp.
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arrow icon 69% hike

From

To

Senior Customer Service Associate

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0 - 6 years exp.

Senior Associate

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0 - 7 years exp.

From

To

Senior Customer Service Associate

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0 - 6 years exp.

Deputy General Manager

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9 - 21 years exp.

From

To

Senior Customer Service Associate

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0 - 6 years exp.

Senior Quality Analyst

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3 - 11 years exp.

Disclaimer: Our data limits the visualization of this career path at this point. However, other roles and opportunities might be available within the organization beyond what is shown here.

Similar Designation salaries in Firstsource Solutions

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₹0.9 L/yr - ₹5 L/yr
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₹1.25 L/yr - ₹5.1 L/yr
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₹1.2 L/yr - ₹5 L/yr
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₹1.5 L/yr - ₹5.3 L/yr
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₹1.3 L/yr - ₹6 L/yr
Senior Associate Salary
(982 salaries)
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₹1 L/yr - ₹7.71 L/yr
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₹2 L/yr - ₹4.8 L/yr
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₹0.8 L/yr - ₹5 L/yr
Process Associate Salary
(303 salaries)
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₹1.25 L/yr - ₹6 L/yr
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₹1.5 L/yr - ₹4.5 L/yr

Top skills at Firstsource Solutions for Senior Customer Service Associate

Communication Skills Customer Service International Voice Process international voice ibm Non Voice Process voice process Outbound Calling international bpo Solving Queries Inbound Calls Night Shift call center

Salary related reviews for Firstsource Solutions

2.9

Rated by 245 employees for salary & benefits

Full Time

 · 

Sales & Business Development Department

5.0
  •  posted on 19 Dec 2024

4.0
 for  Salary and Benefits

Likes

Yes my first MNC organisation is first to solution at Private Limited and my precious memory able work balance company is most my favourite thank you so much for 3 years I am working the organisation I am very proud to say thank you so much

read more
  • Salary - Good
  • +6 more

Dislikes

Nothing to say but employee salary always rather than ok but get more salary is very effectively working the employees that's a my way of Thinking thank you

read more

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 21 Feb 2024

3.0
 for  Salary and Benefits

Likes

... and team leads are good. I didn't feel much pressure as the process is new. Salary comes on time

read more

Dislikes

Job security. One way can that too for only night shifts Don't consider this job for long term.

  • Job security - Poor

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 14 Jul 2023

1.0
 for  Salary and Benefits

Likes

Work environment will be maintained clean that it.

Dislikes

I have joined as fresher in company. Worst experience, No salary hike, increament.My first month salary is around 14k and in few months it decreased as 13 & 12 . After that I received same 14k and it is called increment or salary hike as per company ethics. Joined in 2019 and relieved in 2023 with last month salary of only 17k . So, fresher who were seeking for job don't start your career here, they pay you only minimum wage for 10 years too.

read more
  • Salary - Bad
  • +6 more

Full Time

 · 

Customer Success, Service & Operations Department

5.0
  •  posted on 21 Jul 2023

3.0
 for  Salary and Benefits

Likes

Zero politics inside the office, and excellent environment but the growth is limited.

  • Job security - Excellent
  • +4 more

Dislikes

No salary hikes. Need to work 24/7 shift and sales and service employees on the same floor. Sales people will be earning a lot of incentives compared to service.

read more

TV help Department

2.0
  •  posted on 06 Jun 2022

3.0
 for  Salary and Benefits

Likes

We can make good money or atleast we used to. Management was employee friendly but not anymore. Safety for women is good with campus but their health is non of company's problem

read more
  • Job security - Excellent

Dislikes

...om, you have to wait until your next planned break which can be after 2.5 hours. Constant extension but no compensation. Even if you're mentally breaking down, you just have to log in and take calls. It was not like this a year ago but not sure what changed. Employees are Fallin sick but management is not changing.

read more
  • Skill development - Bad
  • +4 more
see more salary related reviews

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Firstsource Solutions Senior Customer Service Associate Salary FAQs

What is the salary of Senior Customer Service Associate at Firstsource Solutions ?
The average salary of a Senior Customer Service Associate at Firstsource Solutions in India typically ranges from ₹1.0 Lakhs to ₹5.5 Lakhs per year, depending on experience (from Fresher to 6 years).

The top 10% of Senior Customer Service Associate at Firstsource Solutions earn more than ₹3.8 Lakhs per year, and the top 1% earn over ₹5.0 Lakhs per year. Senior Customer Service Associate Salaries at Firstsource Solutions can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 900+ Firstsource Solutions employees in India.
What is the estimated take home salary of a Senior Customer Service Associate at Firstsource Solutions in India?
The estimated take-home salary of a Senior Customer Service Associate at Firstsource Solutions in India typically ranges from ₹21,155 to ₹22,801 per month. This is based on the average salary range of ₹1.0 Lakhs to ₹5.5 Lakhs per year for employees with experience ranging from Fresher to 6 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 900+ salaries received from various employees of Firstsource Solutions. Check how we calculate in-hand salary with our in-hand salary calculator.
What are the key skills required to be a Senior Customer Service Associate at Firstsource Solutions ?
To be a Senior Customer Service Associate at Firstsource Solutions in india, the key skills required include:

  • - Communication Skills
  • - Customer Service
  • - International Voice Process
  • - international voice
  • - ibm

These skills are highly valued at Firstsource Solutions and are crucial for successful performance in a Software Engineering role.
Which companies offer higher salaries than Firstsource Solutions for Senior Customer Service Associate in India?
Infosys BPM ₹4.9 Lakhs to ₹6.8 Lakhs per year
Omega Healthcare ₹4.1 Lakhs to ₹5.5 Lakhs per year
TTEC India ₹3.0 Lakhs to ₹6.0 Lakhs per year
TaskUs ₹3.6 Lakhs to ₹4.1 Lakhs per year
iQor Global Services ₹3.2 Lakhs to ₹5.5 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by Firstsource Solutions, depending on the role and experience level.
What is the salary of a Senior Customer Service Associate in companies similar to Firstsource Solutions in India?
The salary of a Senior Customer Service Associate at companies similar to Firstsource Solutions in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

WNS ₹1.6 Lakhs to ₹8.0 Lakhs per year
Concentrix Corporation ₹2.0 Lakhs to ₹6.0 Lakhs per year
IntouchCX ₹2.0 Lakhs to ₹5.0 Lakhs per year
Conduent ₹3.3 Lakhs to ₹4.0 Lakhs per year
iEnergizer ₹1.7 Lakhs to ₹6.0 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.
How the salary growth look like for a Senior Customer Service Associate at Firstsource Solutions in India?
The salary growth for a Senior Customer Service Associate at Firstsource Solutions depends on factors such as experience, performance, and promotions. On average, a Senior Customer Service Associate can expect the following growth trajectory at Firstsource Solutions:

Experience Average Salary Range
Fresher ₹2.0 Lakhs to ₹4.0 Lakhs per year
1 year ₹1.0 Lakhs to ₹5.0 Lakhs per year
2 years ₹1.2 Lakhs to ₹5.0 Lakhs per year
3 years ₹1.2 Lakhs to ₹5.5 Lakhs per year
and so on.

Tell us how to improve this page.

Firstsource Solutions Senior Customer Service Associate salary in India ranges between ₹1 Lakh to ₹5.5 Lakhs with an average annual salary of ₹unlock blur. Salary estimates are based on 954 Firstsource Solutions latest salaries received from various employees of Firstsource Solutions.