Firstsource Solutions Senior Customer Service Associate Salaries by 900+ Employees (Updated 2025)

1 - 8 years exp.

₹1 Lakh - ₹5.6 Lakhs

Salary of majority employees

11% less than the average Senior Customer Service Associate Salary in BPO Companies for 1 - 8 years of experience

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Salaries in different departments

Customer Success, Service & Operations Senior Customer Service Associate Salary 1 - 8 years exp. (602 salaries)	₹1.2 L/yr - ₹5.5 L/yr
Finance & Accounting Senior Customer Service Associate Salary 1 - 5 years exp. (42 salaries)	₹1 L/yr - ₹5 L/yr
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Healthcare & Life Sciences Senior Customer Service Associate Salary 1 - 6 years exp. (42 salaries)	₹1.7 L/yr - ₹4.9 L/yr
BFSI, Investments & Trading Senior Customer Service Associate Salary 1 - 6 years exp. (27 salaries)	₹1.5 L/yr - ₹5 L/yr
Sales & Business Development Senior Customer Service Associate Salary 1 - 8 years exp. (26 salaries)	₹1.3 L/yr - ₹4.9 L/yr

Last Updated: 28 Jan 2025

Companies similar to Firstsource Solutions for Senior Customer Service Associate

Company name	Avg Annual Salary	Open Jobs
TCS Senior Customer Service Associate Salary 3 - 10 years exp. (35 salaries)	₹3 L/yr - ₹7.2 L/yr 59% more
Wipro Senior Customer Service Associate Salary 1 - 5 years exp. (53 salaries)	₹1.3 L/yr - ₹5 L/yr 14% more
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Infosys Senior Customer Service Associate Salary 3 - 6 years exp. (7 salaries)	₹2 L/yr - ₹5.5 L/yr 11% more
HCLTech Senior Customer Service Associate Salary 1 - 6 years exp. (37 salaries)	₹1.8 L/yr - ₹4.9 L/yr 17% more
Tech Mahindra Senior Customer Service Associate Salary 2 - 8 years exp. (216 salaries)	₹1.4 L/yr - ₹6.2 L/yr 37% more
Genpact Senior Customer Service Associate Salary 0 - 5 years exp. (4 salaries)	₹2 L/yr - ₹3.5 L/yr 17% less
Accenture Senior Customer Service Associate Salary 2 - 9 years exp. (141 salaries)	₹3 L/yr - ₹7.8 L/yr 63% more
IBM Senior Customer Service Associate Salary 3 - 6 years exp. (3 salaries)	₹1.8 L/yr - ₹3 L/yr 29% less
Cognizant Senior Customer Service Associate Salary 5 - 10 years exp. (13 salaries)	₹3 L/yr - ₹6 L/yr 54% more
Teleperformance Senior Customer Service Associate Salary 0 - 9 years exp. (935 salaries)	₹1 L/yr - ₹5.2 L/yr 17% more
Concentrix Corporation Senior Customer Service Associate Salary 1 - 8 years exp. (211 salaries)	₹2 L/yr - ₹5.4 L/yr 24% more
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WNS Senior Customer Service Associate Salary 2 - 12 years exp. (140 salaries)	₹1.6 L/yr - ₹7 L/yr 15% more
Conneqt Business Solutions Senior Customer Service Associate Salary 1 - 5 years exp. (99 salaries)	₹1.5 L/yr - ₹3.5 L/yr 21% less
iEnergizer Senior Customer Service Associate Salary 1 - 6 years exp. (82 salaries)	₹1.7 L/yr - ₹6 L/yr 15% more
IntouchCX Senior Customer Service Associate Salary 0 - 5 years exp. (22 salaries)	₹2.5 L/yr - ₹5 L/yr 21% more
Foundever Senior Customer Service Associate Salary 1 - 17 years exp. (11 salaries)	₹2.8 L/yr - ₹4.8 L/yr 19% more
Sykes Business Services Of India Senior Customer Service Associate Salary 3 - 8 years exp. (11 salaries)	₹3 L/yr - ₹4.2 L/yr 16% more
TaskUs Senior Customer Service Associate Salary 3 - 7 years exp. (6 salaries)	₹3.6 L/yr - ₹4.1 L/yr 31% more
Omega Healthcare Senior Customer Service Associate Salary 0 - 7 years exp. (5 salaries)	₹4.1 L/yr - ₹5.5 L/yr 57% more
TTEC India Senior Customer Service Associate Salary 3 - 5 years exp. (5 salaries)	₹3 L/yr - ₹6 L/yr 32% more

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Senior Customer Service Associate salary at Firstsource Solutions ranges between ₹1 Lakh to ₹5.6 Lakhs per year for employees with experience between 1 year to 8 years. Salary estimates are based on 952 latest salaries received from various employees of Firstsource Solutions.

Experience wise Firstsource Solutions Senior Customer Service Associate salaries

Last Updated: 28 Jan 2025

Experience	Avg Annual Salary
1 year (243 salaries)	₹1 L/yr - ₹4.8 L/yr
2 years (270 salaries)	₹1.2 L/yr - ₹5.3 L/yr
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3 years (170 salaries)	₹1.2 L/yr - ₹5.1 L/yr
4 years (131 salaries)	₹1.4 L/yr - ₹5.6 L/yr
5 years (87 salaries)	₹1.7 L/yr - ₹5.5 L/yr
6 years (38 salaries)	₹2 L/yr - ₹4.9 L/yr
7 years (7 salaries)	₹2 L/yr - ₹4.3 L/yr
8 years (6 salaries)	₹2.5 L/yr - ₹4.2 L/yr

View all

Salary related reviews for Firstsource Solutions

3.0

Rated by 227 employees for salary & benefits

Senior Customer Service Associate in Chennai

Full Time

Sales & Business Development Department

5.0

• posted on 19 Dec 2024

4.0

for Salary and Benefits

Likes

Yes my first MNC organisation is first to solution at Private Limited and my precious memory able work balance company is most my favourite thank you so much for 3 years I am working the organisation I am very proud to say thank you so much

Salary - Good

+6 more

Dislikes

Nothing to say but employee salary always rather than ok but get more salary is very effectively working the employees that's a my way of Thinking thank you

Senior Customer Service Associate in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 21 Feb 2024

3.0

for Salary and Benefits

Likes

... and team leads are good. I didn't feel much pressure as the process is new. Salary comes on time

Dislikes

Job security. One way can that too for only night shifts Don't consider this job for long term.

Job security - Poor

Senior Customer Service Associate in Chennai

Full Time

Customer Success, Service & Operations Department

1.0

• posted on 14 Jul 2023

1.0

for Salary and Benefits

Likes

Work environment will be maintained clean that it.

Dislikes

I have joined as fresher in company. Worst experience, No salary hike, increament.My first month salary is around 14k and in few months it decreased as 13 & 12 . After that I received same 14k and it is called increment or salary hike as per company ethics. Joined in 2019 and relieved in 2023 with last month salary of only 17k . So, fresher who were seeking for job don't start your career here, they pay you only minimum wage for 10 years too.

Salary - Bad

+6 more

Senior Customer Service Associate in Bangalore / Bengaluru

Full Time

Customer Success, Service & Operations Department

5.0

• posted on 21 Jul 2023

3.0

for Salary and Benefits

Likes

Zero politics inside the office, and excellent environment but the growth is limited.

Job security - Excellent

+4 more

Dislikes

No salary hikes. Need to work 24/7 shift and sales and service employees on the same floor. Sales people will be earning a lot of incentives compared to service.

Senior Customer Service Associate in Bangalore / Bengaluru

TV help Department

2.0

• posted on 06 Jun 2022

3.0

for Salary and Benefits

Likes

We can make good money or atleast we used to. Management was employee friendly but not anymore. Safety for women is good with campus but their health is non of company's problem

Job security - Excellent

Dislikes

...om, you have to wait until your next planned break which can be after 2.5 hours. Constant extension but no compensation. Even if you're mentally breaking down, you just have to log in and take calls. It was not like this a year ago but not sure what changed. Employees are Fallin sick but management is not changing.

Skill development - Bad

+4 more

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AmbitionBox

New Job, Higher Pay, Now I’m Feeling Awkward

I’ve been at my new job for about six months now, and everything’s been going great! I’m getting positive feedback from my manager, and I get along well with the team. The thing is, when I started, my salary offer ended up being much higher than the initial number discussed during my interview. I didn’t negotiate and just accepted the offer. So, fast forward to happy hour with the team, and the topic of salary comes up. I, unfortunately, shared what I’m making, and let’s just say... it didn’t sit well with the others who have been on the team for years and make less than me. They weren’t mad at me, but now I’m feeling a bit uncomfortable and unsure how to handle this situation. Has anyone had something like this happen? How did you deal with it? Let’s chat!

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Firstsource Solutions Senior Customer Service Associate Salary FAQs

What is the salary of Senior Customer Service Associate at Firstsource Solutions?

Senior Customer Service Associate salary at Firstsource Solutions in India ranges between ₹1.0 Lakhs to ₹5.6 Lakhs for experience between 1 years to 8 years. According to our estimates it is 11% less than the average Senior Customer Service Associate Salary in India. Salary estimates are based on 952 latest salaries received from various employees of Firstsource Solutions India.

How does the salary of a Senior Customer Service Associate at Firstsource Solutions India compare with the average salary range for this job?

The average salary of a Senior Customer Service Associate at Firstsource Solutions is 11% less than the average salary of a Senior Customer Service Associate in India. To know exact salary insights, login to view.

What are the top skills required to work as a Senior Customer Service Associate at Firstsource Solutions?

Communication Skills, Customer Service, International Voice Process, international voice and ibm are some of the popular skills required to work as a Senior Customer Service Associate at Firstsource Solutions India.

Which similar companies are paying more than Firstsource Solutions to a Senior Customer Service Associate in India?

Infosys BPM Senior Customer Service Associate Salary - ₹4.9 Lakhs to ₹6.8 Lakhs per year
Accenture Senior Customer Service Associate Salary - ₹3.0 Lakhs to ₹7.8 Lakhs per year
TCS Senior Customer Service Associate Salary - ₹3.0 Lakhs to ₹7.2 Lakhs per year
Omega Healthcare Senior Customer Service Associate Salary - ₹4.1 Lakhs to ₹5.5 Lakhs per year
Cognizant Senior Customer Service Associate Salary - ₹3.0 Lakhs to ₹6.0 Lakhs per year

What is the salary of a Senior Customer Service Associate in companies similar to Firstsource Solutions in India?

Tech Mahindra Senior Customer Service Associate Salary - ₹1.4 Lakhs to ₹6.2 Lakhs per year
TTEC India Senior Customer Service Associate Salary - ₹3.0 Lakhs to ₹6.0 Lakhs per year
TaskUs Senior Customer Service Associate Salary - ₹3.6 Lakhs to ₹4.1 Lakhs per year
Concentrix Corporation Senior Customer Service Associate Salary - ₹2.0 Lakhs to ₹5.4 Lakhs per year
IntouchCX Senior Customer Service Associate Salary - ₹2.5 Lakhs to ₹5.0 Lakhs per year

What is the estimated take home salary of a Senior Customer Service Associate at Firstsource Solutions in India?

The estimated take-home salary of a Senior Customer Service Associate at Firstsource Solutions ranges between ₹21,999 per month to ₹23,483 per month in India. The take-home salary calculation is based on the average Firstsource Solutions Senior Customer Service Associate salary in India which ranges between ₹1.0 Lakhs to ₹5.6 Lakhs per year for employees with experience between 1 years to 8 years. Check how did we calculate take home salary?

What is the notice period for Senior Customer Service Associate at Firstsource Solutions?

According to AmbitionBox, 37% of the Firstsource Solutions Senior Customer Service Associates reported a notice period of 15 days or less, 33% reported a notice period of 1 Month and the remaining reported other notice period durations. This is based on 632 responses on AmbitionBox in last 2 years.

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Firstsource Solutions Senior Customer Service Associate Salaries

Firstsource Solutions Senior Customer Service Associate salary in India ranges between ₹1 Lakh to ₹5.6 Lakhs with an average annual salary of ₹. Salary estimates are based on 952 Firstsource Solutions latest salaries received from various employees of Firstsource Solutions.

Firstsource Solutions Senior Customer Service Associate salaries in India

Companies similar to Firstsource Solutions for Senior Customer Service Associate

Latest annual salaries shared by Firstsource Solutions Senior Customer Service Associate

Experience wise Firstsource Solutions Senior Customer Service Associate salaries

Similar Designation salaries in Firstsource Solutions

Top skills at Firstsource Solutions for Senior Customer Service Associate

Salary related reviews for Firstsource Solutions

Senior Customer Service Associate in Chennai

Senior Customer Service Associate in Hyderabad / Secunderabad

Senior Customer Service Associate in Chennai

Senior Customer Service Associate in Bangalore / Bengaluru

Senior Customer Service Associate in Bangalore / Bengaluru

Firstsource Solutions Senior Customer Service Associate Salary FAQs

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Firstsource Solutions Senior Customer Service Associate Salaries by Location