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Firstsource Solutions Senior Customer Service Associate salaries in India (Updated 2025)

Annual salary range
1 - 8 years exp.
₹1 Lakh - ₹6 Lakhs
Salary of majority employees
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Fixed (100%)
₹3.1 Lakhs
Variable (0%)
₹0.0
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11% less than the average Senior Customer Service Associate Salary in BPO Companies for 1 - 8 years of experience

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Salaries in different departments

Customer Success, Service & Operations
Senior Customer Service Associate Salary
1 - 8 years exp. (600 salaries)
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₹1.2 L/yr - ₹6 L/yr

Finance & Accounting
Senior Customer Service Associate Salary
1 - 8 years exp. (41 salaries)
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₹1 L/yr - ₹5 L/yr

Healthcare & Life Sciences
Senior Customer Service Associate Salary
1 - 6 years exp. (41 salaries)
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₹1.7 L/yr - ₹4.9 L/yr

Sales & Business Development
Senior Customer Service Associate Salary
1 - 8 years exp. (26 salaries)
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₹1.3 L/yr - ₹4.9 L/yr

BFSI, Investments & Trading
Senior Customer Service Associate Salary
1 - 6 years exp. (25 salaries)
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₹1.5 L/yr - ₹5 L/yr

Last Updated: 5 Mar 2025

Companies similar to Firstsource Solutions for Senior Customer Service Associate

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3 - 10 years exp. (35 salaries)

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₹3.2 L/yr - ₹7.2 L/yr

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₹1.1 L/yr - ₹5 L/yr

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₹2 L/yr - ₹5.5 L/yr

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₹2 L/yr - ₹3.5 L/yr

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₹3 L/yr - ₹7.8 L/yr

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IBM Senior Customer Service Associate Salary

3 - 6 years exp. (3 salaries)

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₹1.8 L/yr - ₹3 L/yr

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₹3 L/yr - ₹6 L/yr

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₹1 L/yr - ₹5.2 L/yr

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Senior Customer Service Associate salary at Firstsource Solutions ranges between ₹1 Lakh to ₹6 Lakhs per year for employees with experience between 1 year to 8 years. Salary estimates are based on 941 latest salaries received from various employees of Firstsource Solutions.

Latest annual salaries shared by Firstsource Solutions Senior Customer Service Associate

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Experience wise Firstsource Solutions Senior Customer Service Associate salaries

Last Updated: 5 Mar 2025

Experience Avg Annual Salary
1 year  (238 salaries)

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₹1 L/yr - ₹4.2 L/yr
2 years  (262 salaries)

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₹1.2 L/yr - ₹5.3 L/yr
3 years  (167 salaries)

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₹1.2 L/yr - ₹6 L/yr
4 years  (129 salaries)

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₹1.4 L/yr - ₹5.1 L/yr
5 years  (88 salaries)

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₹1.4 L/yr - ₹5.5 L/yr
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Firstsource Solutions Senior Customer Service Associate Salary and Career Growth

From

To

Senior Customer Service Associate

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1 - 8 years exp.

Deputy General Manager

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9 - 21 years exp.

Senior Customer Service Associate 1 - 8 years exp.
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Team Lead 2 - 13 years exp.
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arrow icon 96% hike
Assistant Manager 1 - 17 years exp.
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arrow icon 67% hike

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From

2 more levels

To

Senior Customer Service Associate

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1 - 8 years exp.

Manager

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3 - 18 years exp.

View 2 more career paths

Similar Designation salaries in Firstsource Solutions

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₹0.8 L/yr - ₹5 L/yr
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₹1.2 L/yr - ₹6 L/yr
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₹1 L/yr - ₹5 L/yr
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₹1.5 L/yr - ₹5.3 L/yr
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₹1.15 L/yr - ₹6 L/yr
Senior Associate Salary
(993 salaries)
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₹1 L/yr - ₹7.71 L/yr
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₹2 L/yr - ₹4.8 L/yr
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₹0.8 L/yr - ₹5 L/yr
Process Associate Salary
(314 salaries)
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₹1.25 L/yr - ₹6 L/yr
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₹1.05 L/yr - ₹4.75 L/yr

Top skills at Firstsource Solutions for Senior Customer Service Associate

Communication Skills Customer Service International Voice Process international voice ibm Non Voice Process voice process Outbound Calling international bpo Solving Queries Inbound Calls Night Shift call center
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Salary related reviews for Firstsource Solutions

3.0

Rated by 237 employees for salary & benefits

Full Time

 · 

Sales & Business Development Department

5.0
  •  posted on 19 Dec 2024

4.0
 for  Salary and Benefits

Likes

Yes my first MNC organisation is first to solution at Private Limited and my precious memory able work balance company is most my favourite thank you so much for 3 years I am working the organisation I am very proud to say thank you so much

read more
  • Salary - Good
  • +6 more

Dislikes

Nothing to say but employee salary always rather than ok but get more salary is very effectively working the employees that's a my way of Thinking thank you

read more

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 21 Feb 2024

3.0
 for  Salary and Benefits

Likes

... and team leads are good. I didn't feel much pressure as the process is new. Salary comes on time

read more

Dislikes

Job security. One way can that too for only night shifts Don't consider this job for long term.

  • Job security - Poor

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 14 Jul 2023

1.0
 for  Salary and Benefits

Likes

Work environment will be maintained clean that it.

Dislikes

I have joined as fresher in company. Worst experience, No salary hike, increament.My first month salary is around 14k and in few months it decreased as 13 & 12 . After that I received same 14k and it is called increment or salary hike as per company ethics. Joined in 2019 and relieved in 2023 with last month salary of only 17k . So, fresher who were seeking for job don't start your career here, they pay you only minimum wage for 10 years too.

read more
  • Salary - Bad
  • +6 more

Full Time

 · 

Customer Success, Service & Operations Department

5.0
  •  posted on 21 Jul 2023

3.0
 for  Salary and Benefits

Likes

Zero politics inside the office, and excellent environment but the growth is limited.

  • Job security - Excellent
  • +4 more

Dislikes

No salary hikes. Need to work 24/7 shift and sales and service employees on the same floor. Sales people will be earning a lot of incentives compared to service.

read more

TV help Department

2.0
  •  posted on 06 Jun 2022

3.0
 for  Salary and Benefits

Likes

We can make good money or atleast we used to. Management was employee friendly but not anymore. Safety for women is good with campus but their health is non of company's problem

read more
  • Job security - Excellent

Dislikes

...om, you have to wait until your next planned break which can be after 2.5 hours. Constant extension but no compensation. Even if you're mentally breaking down, you just have to log in and take calls. It was not like this a year ago but not sure what changed. Employees are Fallin sick but management is not changing.

read more
  • Skill development - Bad
  • +4 more
see more salary related reviews

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Firstsource Solutions Senior Customer Service Associate Salary FAQs

What is the salary of Senior Customer Service Associate at Firstsource Solutions?
Senior Customer Service Associate salary at Firstsource Solutions in India ranges between ₹1.0 Lakhs to ₹6.0 Lakhs for experience between 1 years to 8 years. According to our estimates it is 11% less than the average Senior Customer Service Associate Salary in India. Salary estimates are based on 941 latest salaries received from various employees of Firstsource Solutions India.
How does the salary of a Senior Customer Service Associate at Firstsource Solutions India compare with the average salary range for this job?
The average salary of a Senior Customer Service Associate at Firstsource Solutions is 11% less than the average salary of a Senior Customer Service Associate in India. To know exact salary insights, login to view.
What are the top skills required to work as a Senior Customer Service Associate at Firstsource Solutions?
Communication Skills, Customer Service, International Voice Process, international voice and ibm are some of the popular skills required to work as a Senior Customer Service Associate at Firstsource Solutions India.
Which similar companies are paying more than Firstsource Solutions to a Senior Customer Service Associate in India?
  • Infosys BPM Senior Customer Service Associate Salary - ₹4.9 Lakhs to ₹6.8 Lakhs per year
  • Accenture Senior Customer Service Associate Salary - ₹3.0 Lakhs to ₹7.8 Lakhs per year
  • TCS Senior Customer Service Associate Salary - ₹3.2 Lakhs to ₹7.2 Lakhs per year
  • Omega Healthcare Senior Customer Service Associate Salary - ₹4.1 Lakhs to ₹5.5 Lakhs per year
  • Cognizant Senior Customer Service Associate Salary - ₹3.0 Lakhs to ₹6.0 Lakhs per year
What is the salary of a Senior Customer Service Associate in companies similar to Firstsource Solutions in India?
  • Tech Mahindra Senior Customer Service Associate Salary - ₹1.1 Lakhs to ₹6.5 Lakhs per year
  • TTEC India Senior Customer Service Associate Salary - ₹3.0 Lakhs to ₹6.0 Lakhs per year
  • TaskUs Senior Customer Service Associate Salary - ₹3.6 Lakhs to ₹4.1 Lakhs per year
  • Concentrix Corporation Senior Customer Service Associate Salary - ₹2.0 Lakhs to ₹5.2 Lakhs per year
  • IntouchCX Senior Customer Service Associate Salary - ₹2.0 Lakhs to ₹5.0 Lakhs per year
What is the estimated take home salary of a Senior Customer Service Associate at Firstsource Solutions in India?
The estimated take-home salary of a Senior Customer Service Associate at Firstsource Solutions ranges between ₹21,942 per month to ₹23,426 per month in India. The take-home salary calculation is based on the average Firstsource Solutions Senior Customer Service Associate salary in India which ranges between ₹1.0 Lakhs to ₹6.0 Lakhs per year for employees with experience between 1 years to 8 years. Check how did we calculate take home salary?
What is the notice period for Senior Customer Service Associate at Firstsource Solutions?
According to AmbitionBox, 37% of the Firstsource Solutions Senior Customer Service Associates reported a notice period of 15 days or less, 33% reported a notice period of 1 Month and the remaining reported other notice period durations. This is based on 628 responses on AmbitionBox in last 2 years.

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Firstsource Solutions Senior Customer Service Associate salary in India ranges between ₹1 Lakh to ₹6 Lakhs with an average annual salary of ₹unlock blur. Salary estimates are based on 941 Firstsource Solutions latest salaries received from various employees of Firstsource Solutions.