Firstsource Solutions
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About Firstsource Solutions

Firstsource is purpose-led and people-first. We create value for our global clients by elevating their customers’ experience at every interaction, be it a call, click, tap, message, or chat. Delivering a great experience to clients starts on the inside – by connecting every Firstsourcer to the role’s purpose. We upskill our people in new-age technologies and focus on supporting their physical, financial, and mental well-being. The result? Everyone aligned to our ‘Digital First, Digital Now’ strategy, our north star, where we pair technology and human touch. Our work focuses on simplifying complex business processes to help our global clients be more efficient, save money and execute brilliantly.
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Change Company | Change Company | Change Company | ||
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Overall Rating | 3.7/5 based on 4.6k reviews | 3.6/5 based on 39.5k reviews | 3.7/5 based on 90.1k reviews | 3.7/5 based on 53.2k reviews |
Highly Rated for | No highly rated category | Job security | Job security Work-life balance | Job security |
Critically Rated for | Promotions Salary | Salary Promotions Work satisfaction | Promotions Salary Work satisfaction | Promotions Salary |
Primary Work Policy | Work from office 65% employees reported | Hybrid 86% employees reported | Work from office 81% employees reported | Hybrid 62% employees reported |
Rating by Women Employees | 3.8 Good rated by 1.3k women | 3.7 Good rated by 11.8k women | 3.8 Good rated by 26.1k women | 3.8 Good rated by 15.2k women |
Rating by Men Employees | 3.6 Good rated by 3k men | 3.5 Good rated by 25.1k men | 3.6 Good rated by 58.8k men | 3.7 Good rated by 35.6k men |
Job security | 3.5 Good | 4.1 Good | 4.5 Good | 3.8 Good |
Firstsource Solutions Salaries
Senior Analyst
Analyst
Customer Service Associate
Senior Associate
Senior Customer Service Associate
Team Lead
Customer Service Executive
Senior CSA
Senior Customer Service Executive
Process Associate
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Firstsource launches Melbourne HQ and AI Innovation Lab
- Firstsource Solutions has launched its Melbourne headquarters and AI Innovation Lab.
- The expansion includes a delivery centre and an AI Innovation Lab focused on responsible AI adoption and industry innovation.
- Over the next five years, Firstsource plans to create over 400 new jobs in the region.
- The AI Innovation Lab will conduct research in AI, engineering, and robotics and collaborate with local universities to develop talent.

Firstsource’s AI Innovation Lab to create 400 jobs by 2030 in Melbourne
- Firstsource Solutions launches its Australia and New Zealand (ANZ) headquarters and AI Innovation Lab in Melbourne, Victoria.
- The AI Innovation Lab aims to drive meaningful research and offer real-world AI applications for enterprises worldwide.
- The lab will create over 400 new opportunities in the region in the next five years, promoting AI-driven growth.
- This expansion aligns with the Victorian government's focus on digital technology as a key driver for economic and job growth.

Stock Market Today: All You Need To Know Going Into Trade On Feb. 25
- Indian benchmark indices closed lower on Monday, with Nifty at 22,553.35 and Sensex at 74,454.41, marking their longest losing streak since November 1996.
- Foreign portfolio investors sold Indian equities worth Rs 6,286.7 crore while domestic institutional investors bought equities worth Rs 5,185.7 crore.
- The Indian rupee ended flat at 86.71 per dollar after erasing early gains, following a slump in US business activity.
- Stocks to watch include ONGC, NTPC, Firstsource Solutions, and Biocon, among others, with updates on their investments and developments.
- Trading tweaks included price band changes, stocks trading ex-dividend, and movements in the ASM framework for various companies.
- In F&O cues, Nifty futures were down, open interest decreased, and key levels for Options Feb. 27 Expiry were at 23,000 and 22,500.
- Bulk deals saw Quality Power Electrical Equipments and Pentateam Inventure Capital involved in significant share transactions.
- Insider trades included acquisitions by promoters in NCL Industries, Alembic Pharma, and KCP, among others.
- Scheduled meetings between companies and investors/analysts for Fino Payments Bank, Axis Bank, and others were announced.
- The Indian rupee finished flat against the US dollar at 86.71, witnessing pressure due to weakening US business activity.

Broker’s call: Firstsource Solutions (Buy)
- Firstsource Solutions reported a strong Q3 FY25 performance with revenue exceeding expectations.
- The company experienced broad-based growth across regions, including North America, EMEA, and the RoW.
- FSOL secured three major deals and has a strong deal pipeline, supported by its industry expertise and technology partnerships.
- The company acquired AccunAI to enhance its AI capabilities and reaffirmed its FY25 EBIT margin guidance.

Stock Market Live Updates on 11 January, 2025: Stock to buy today: Gulf Oil Lubricants India (₹1,188.35) - BUY
- Aarti Pharmalabs recorded good earnings in Q3, and plans to expand its production capacity.
- Firstsource Sol expects growth in utilities and healthcare due to Trump's policies.
- Gokaldas Export expects 1% margin improvement moving forward.
- Akzo Nobel is in the early stages of a strategic review to sell its decorative paints business.
- Latent View Ana sees a strong tech segment and financials accounting for 10% of overall revenue.
- M&M's recent Q3 results reveal strong growth in SUVs and highest tractor market share.
- Mahindra Group's CEO welcomes electric vehicle competition as long domestic manufacturing gets a boost.
- Ola Electric's CMD sees tailwinds in volumes in Q4 with strong interest in gen 3 scooters already.
- PG Electroplast announces the pact to manufacture RAC compressors, which will be margin accretive.
- Rainbow Children's Medicare still has scope for improving occupancy in the future.

Bandu’s Blockbusters for January 5, 2025
- Bandu picks five stocks each week for potential returns.
- This week's picks are IREDA, Firstsource Solutions, Apar Industries, Jubilant Ingrevia, and Bata India.
- Last week's winner was Amarjit K, with the winning stock Himadri Speciality Chemical.
- The stock Himadri Speciality Chemical had a return of 3.21% from Dec 27 to Jan 3.

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