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Firstsource Solutions

3.7
based on 4.6k Reviews
Video summary

Working at Firstsource Solutions

Company Summary

0

Overall Rating

3.7/5
based on 4.6k reviews
highly rated categories
On-Par with
industry average
highly rated categories
Critically rated for

Promotions, Salary

Work Policy
Work from office
Work from office
66% employees reported
Monday to Friday
Monday to Friday
53% employees reported
Flexible timing
Flexible timing
61% employees reported
No travel
No travel
64% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
Job/Soft skill training
390 employees reported
Cafeteria
Cafeteria
283 employees reported
Office cab/shuttle
Office cab/shuttle
248 employees reported
Health insurance
Health insurance
221 employees reported
View all benefits

About Firstsource Solutions

Founded in2001 (24 yrs old)
India Employee Count10k-50k
Global Employee Count10k-50k
India HeadquartersMumbai, Maharashtra, India
Office Locations
Websitefirstsource.com
Primary Industry
Other Industries
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View in video summary

Firstsource is purpose-led and people-first. We create value for our global clients by elevating their customers’ experience at every interaction, be it a call, click, tap, message, or chat. Delivering a great experience to clients starts on the inside – by connecting every Firstsourcer to the role’s purpose. We upskill our people in new-age technologies and focus on supporting their physical, financial, and mental well-being. The result? Everyone aligned to our ‘Digital First, Digital Now’ strategy, our north star, where we pair technology and human touch. Our work focuses on simplifying complex business processes to help our global clients be more efficient, save money and execute brilliantly.

Mission: To shape the future of the BPM industry by leading the way in transformational technologies and capabilities. To constantly stay ahead of the curve in order to drive growth for customers, value for investors, enriching experience for employees and a positive impact for communities that we operate in.
Vision: To be the leader in markets we choose to compete in and be recognized as the most trusted partner to our global clients. We will achieve this by simplifying complex business processes through cutting edge technology and industry leading people practices.
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Firstsource Solutions Ratings

based on 4.6k reviews

Overall Rating

3.7/5
How AmbitionBox ratings work?
5
2k
4
1.2k
3
610
2
216
1
520

Category Ratings

3.6

Work-life balance

3.5

Company culture

3.5

Job security

3.5

Skill development

3.5

Work satisfaction

3.3

Salary

3.1

Promotions

Firstsource Solutions is rated 3.7 out of 5 stars on AmbitionBox, based on 4.6k company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Firstsource Solutions
based on 4.3k reviews
3.8
Rated by 1.3k Women
Rated 3.7 for Work-life balance and 3.7 for Company culture
3.6
Rated by 3k Men
Rated 3.5 for Work-life balance and 3.5 for Company culture

Work Policy at Firstsource Solutions

based on 438 reviews in last 6 months
Work from office
66%
Permanent work from home
19%
Hybrid
15%

Firstsource Solutions Reviews

Top mentions in Firstsource Solutions Reviews

+ 5 more

Compare Firstsource Solutions with Similar Companies

Firstsource Solutions
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Overall Rating
3.7/5
based on 4.6k reviews
3.6/5
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3.7/5
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3.7/5
based on 53k reviews
Highly Rated for
No highly rated category
Job security
Job security
Work-life balance
Job security
Critically Rated for
Promotions
Salary
Salary
Promotions
Work satisfaction
Promotions
Salary
Work satisfaction
Promotions
Salary
Primary Work Policy
Work from office
66% employees reported
Hybrid
86% employees reported
Work from office
81% employees reported
Hybrid
62% employees reported
Rating by Women Employees
3.8
Good
rated by 1.3k women
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Good
rated by 11.7k women
3.8
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3.8
Good
rated by 15.2k women
Rating by Men Employees
3.6
Good
rated by 3k men
3.5
Good
rated by 25k men
3.6
Good
rated by 58.5k men
3.7
Good
rated by 35.4k men
Job security
3.5
Good
4.1
Good
4.5
Good
3.8
Good
View more

Firstsource Solutions Salaries

Firstsource Solutions salaries have received with an average score of 3.3 out of 5 by 4.6k employees.

Senior Analyst

(2.2k salaries)
Unlock
₹2 L/yr - ₹7.5 L/yr

Analyst

(1.7k salaries)
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₹1.9 L/yr - ₹6 L/yr

Customer Service Associate

(1.1k salaries)
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₹0.8 L/yr - ₹5 L/yr

Senior Associate

(984 salaries)
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₹1 L/yr - ₹7.7 L/yr

Senior Customer Service Associate

(943 salaries)
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₹1 L/yr - ₹5.5 L/yr

Team Lead

(543 salaries)
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₹1.6 L/yr - ₹10.5 L/yr

Customer Service Executive

(426 salaries)
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₹1.2 L/yr - ₹6 L/yr

Senior CSA

(356 salaries)
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₹1 L/yr - ₹5.2 L/yr

Senior Customer Service Executive

(318 salaries)
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₹1.2 L/yr - ₹6 L/yr

Process Associate

(313 salaries)
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₹1.3 L/yr - ₹6 L/yr

Firstsource Solutions News

Stock Market Today: All You Need To Know Going Into Trade On Feb. 25

Bloomberg Quint | 25 Feb, 2025
Stock Market Today: All You Need To Know Going Into Trade On Feb. 25

Broker’s call: Firstsource Solutions (Buy)

HinduBusinessLine | 11 Feb, 2025
Broker’s call: Firstsource Solutions (Buy)

Stock Market Live Updates on 11 January, 2025: Stock to buy today: Gulf Oil Lubricants India (₹1,188.35) - BUY

HinduBusinessLine | 11 Feb, 2025
Stock Market Live Updates on 11 January, 2025: Stock to buy today: Gulf Oil Lubricants India (₹1,188.35) - BUY

Bandu’s Blockbusters for January 5, 2025

HinduBusinessLine | 4 Jan, 2025
Bandu’s Blockbusters for January 5, 2025
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Firstsource Solutions FAQs

When was Firstsource Solutions founded?
Firstsource Solutions was founded in 2001. The company has been operating for 24 years primarily in the BPO sector.
Where is the Firstsource Solutions headquarters located?
Firstsource Solutions is headquartered in Mumbai, Maharashtra. It operates in 4 cities such as Chennai, Mumbai, Indore, Tiruchirappalli. To explore all the office locations, visit Firstsource Solutions locations.
How many employees does Firstsource Solutions have in India?
Firstsource Solutions currently has more than 19,000+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in Firstsource Solutions based on the number of reviews submitted on AmbitionBox.
Does Firstsource Solutions have good work-life balance?
Firstsource Solutions has a Work-Life Balance Rating of 3.6 out of 5 based on 4,500+ employee reviews on AmbitionBox. 71% employees rated Firstsource Solutions 4 or above, while 29% employees rated it 3 or below on work-life balance. This indicates that the majority of employees feel a generally balanced work-life experience, with some opportunities for improvement based on the feedback. We encourage you to read Firstsource Solutions work-life balance reviews for more details
Is Firstsource Solutions good for career growth?
Career growth at Firstsource Solutions is rated as moderate, with a promotions and appraisal rating of 3.1. 29% employees rated Firstsource Solutions 3 or below, while 71% employees rated it 4 or above on promotions/appraisal. This rating suggests that while some employees view growth opportunities favorably, there is scope for improvement based on employee feedback. We recommend reading Firstsource Solutions promotions/appraisals reviews for more detailed insights.
What are the cons of working in Firstsource Solutions?
Working at Firstsource Solutions does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal and salary & benefits, based on 4,500+ employee reviews on AmbitionBox.
Firstsource Solutions Overview
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