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Firstsource Solutions
3.7
based on 4.6k Reviews
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Company Overview
Company Locations
Working at Firstsource Solutions
Company Summary
Firstsource focuses on enhancing customer experience through technology and tailored support, optimizing business processes for global clients.
Overall Rating
3.7/5
based on 4.6k reviews
On-Par with
industry average
Critically rated for
Promotions, Salary
Work Policy
Work from office
66% employees reported
Monday to Friday
53% employees reported
Flexible timing
61% employees reported
No travel
64% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
390 employees reported
Cafeteria
283 employees reported
Office cab/shuttle
248 employees reported
Health insurance
221 employees reported
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About Firstsource Solutions
Founded in2001 (24 yrs old)
India Employee Count10k-50k
Global Employee Count10k-50k
India HeadquartersMumbai, Maharashtra, India
Office Locations
Websitefirstsource.com
Primary Industry
Other Industries
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Firstsource is purpose-led and people-first. We create value for our global clients by elevating their customers’ experience at every interaction, be it a call, click, tap, message, or chat. Delivering a great experience to clients starts on the inside – by connecting every Firstsourcer to the role’s purpose. We upskill our people in new-age technologies and focus on supporting their physical, financial, and mental well-being. The result? Everyone aligned to our ‘Digital First, Digital Now’ strategy, our north star, where we pair technology and human touch. Our work focuses on simplifying complex business processes to help our global clients be more efficient, save money and execute brilliantly.
Mission: To shape the future of the BPM industry by leading the way in transformational technologies and capabilities.
To constantly stay ahead of the curve in order to drive growth for customers, value for investors, enriching experience for employees and a positive impact for communities that we operate in.
Vision: To be the leader in markets we choose to compete in and be recognized as the most trusted partner to our global clients.
We will achieve this by simplifying complex business processes through cutting edge technology and industry leading people practices.
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Firstsource Solutions Ratings
based on 4.6k reviews
Overall Rating
3.7/5
How AmbitionBox ratings work?
5
2k
4
1.2k
3
611
2
216
1
523
Category Ratings
3.6
Work-life balance
3.5
Company culture
3.5
Job security
3.5
Skill development
3.5
Work satisfaction
3.3
Salary
3.1
Promotions
Firstsource Solutions is rated 3.7 out of 5 stars on AmbitionBox, based on 4.6k company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Firstsource Solutions
based on 4.3k reviews
3.8
Rated by 1.3k Women
Rated 3.7 for Work-life balance and 3.7 for Company culture
3.6
Rated by 3k Men
Rated 3.5 for Work-life balance and 3.5 for Company culture
Work Policy at Firstsource Solutions
based on 450 reviews in last 6 months
Work from office
66%
Permanent work from home
20%
Hybrid
14%
Firstsource Solutions Reviews
Top mentions in Firstsource Solutions Reviews
+ 5 more
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Compare Firstsource Solutions with Similar Companies
 |  Change Company |  Change Company |  Change Company | |
|---|---|---|---|---|
Overall Rating | 3.7/5 based on 4.6k reviews | 3.6/5 based on 39.4k reviews | 3.7/5 based on 90k reviews | 3.7/5 based on 53.2k reviews |
Highly Rated for |  No highly rated category | Job security | Job security Work-life balance | Job security |
Critically Rated for | Promotions Salary | Salary Promotions Work satisfaction | Promotions Salary Work satisfaction | Promotions Salary |
Primary Work Policy | Work from office 66% employees reported | Hybrid 86% employees reported | Work from office 81% employees reported | Hybrid 62% employees reported |
Rating by Women Employees | 3.8 Good rated by 1.3k women | 3.7 Good rated by 11.8k women | 3.8 Good rated by 26.1k women | 3.8 Good rated by 15.2k women |
Rating by Men Employees | 3.6 Good rated by 3k men | 3.5 Good rated by 25.1k men | 3.6 Good rated by 58.8k men | 3.7 Good rated by 35.5k men |
Job security | 3.5 Good | 4.1 Good | 4.5 Good | 3.8 Good |
View more
Firstsource Solutions Salaries
Firstsource Solutions salaries have received with an average score of 3.3 out of 5 by 4.6k employees.
Senior Analyst
(2.2k salaries)
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₹2 L/yr - ₹7.5 L/yr
Analyst
(1.7k salaries)
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₹1.9 L/yr - ₹6 L/yr
Customer Service Associate
(1.1k salaries)
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₹0.8 L/yr - ₹5 L/yr
Senior Associate
(993 salaries)
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₹1 L/yr - ₹7.7 L/yr
Senior Customer Service Associate
(941 salaries)
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₹1 L/yr - ₹6 L/yr
Team Lead
(538 salaries)
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₹1.6 L/yr - ₹10.4 L/yr
Customer Service Executive
(426 salaries)
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₹1.2 L/yr - ₹6 L/yr
Senior CSA
(370 salaries)
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₹0.8 L/yr - ₹5.2 L/yr
Senior Customer Service Executive
(318 salaries)
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₹1.2 L/yr - ₹6 L/yr
Process Associate
(314 salaries)
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₹1.3 L/yr - ₹6 L/yr
Firstsource Solutions Interview Questions
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Firstsource Solutions Jobs
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Current Openings
Firstsource Solutions News
Firstsource launches Melbourne HQ and AI Innovation Lab
- Firstsource Solutions has launched its Melbourne headquarters and AI Innovation Lab.
- The expansion includes a delivery centre and an AI Innovation Lab focused on responsible AI adoption and industry innovation.
- Over the next five years, Firstsource plans to create over 400 new jobs in the region.
- The AI Innovation Lab will conduct research in AI, engineering, and robotics and collaborate with local universities to develop talent.
HinduBusinessLine | 4 Mar, 2025
Firstsource’s AI Innovation Lab to create 400 jobs by 2030 in Melbourne
- Firstsource Solutions launches its Australia and New Zealand (ANZ) headquarters and AI Innovation Lab in Melbourne, Victoria.
- The AI Innovation Lab aims to drive meaningful research and offer real-world AI applications for enterprises worldwide.
- The lab will create over 400 new opportunities in the region in the next five years, promoting AI-driven growth.
- This expansion aligns with the Victorian government's focus on digital technology as a key driver for economic and job growth.
HRKatha | 4 Mar, 2025
Stock Market Today: All You Need To Know Going Into Trade On Feb. 25
- Indian benchmark indices closed lower on Monday, with Nifty at 22,553.35 and Sensex at 74,454.41, marking their longest losing streak since November 1996.
- Foreign portfolio investors sold Indian equities worth Rs 6,286.7 crore while domestic institutional investors bought equities worth Rs 5,185.7 crore.
- The Indian rupee ended flat at 86.71 per dollar after erasing early gains, following a slump in US business activity.
- Stocks to watch include ONGC, NTPC, Firstsource Solutions, and Biocon, among others, with updates on their investments and developments.
- Trading tweaks included price band changes, stocks trading ex-dividend, and movements in the ASM framework for various companies.
- In F&O cues, Nifty futures were down, open interest decreased, and key levels for Options Feb. 27 Expiry were at 23,000 and 22,500.
- Bulk deals saw Quality Power Electrical Equipments and Pentateam Inventure Capital involved in significant share transactions.
- Insider trades included acquisitions by promoters in NCL Industries, Alembic Pharma, and KCP, among others.
- Scheduled meetings between companies and investors/analysts for Fino Payments Bank, Axis Bank, and others were announced.
- The Indian rupee finished flat against the US dollar at 86.71, witnessing pressure due to weakening US business activity.
Bloomberg Quint | 25 Feb, 2025
Broker’s call: Firstsource Solutions (Buy)
- Firstsource Solutions reported a strong Q3 FY25 performance with revenue exceeding expectations.
- The company experienced broad-based growth across regions, including North America, EMEA, and the RoW.
- FSOL secured three major deals and has a strong deal pipeline, supported by its industry expertise and technology partnerships.
- The company acquired AccunAI to enhance its AI capabilities and reaffirmed its FY25 EBIT margin guidance.
HinduBusinessLine | 11 Feb, 2025
Stock Market Live Updates on 11 January, 2025: Stock to buy today: Gulf Oil Lubricants India (₹1,188.35) - BUY
- Aarti Pharmalabs recorded good earnings in Q3, and plans to expand its production capacity.
- Firstsource Sol expects growth in utilities and healthcare due to Trump's policies.
- Gokaldas Export expects 1% margin improvement moving forward.
- Akzo Nobel is in the early stages of a strategic review to sell its decorative paints business.
- Latent View Ana sees a strong tech segment and financials accounting for 10% of overall revenue.
- M&M's recent Q3 results reveal strong growth in SUVs and highest tractor market share.
- Mahindra Group's CEO welcomes electric vehicle competition as long domestic manufacturing gets a boost.
- Ola Electric's CMD sees tailwinds in volumes in Q4 with strong interest in gen 3 scooters already.
- PG Electroplast announces the pact to manufacture RAC compressors, which will be margin accretive.
- Rainbow Children's Medicare still has scope for improving occupancy in the future.
HinduBusinessLine | 11 Feb, 2025
Bandu’s Blockbusters for January 5, 2025
- Bandu picks five stocks each week for potential returns.
- This week's picks are IREDA, Firstsource Solutions, Apar Industries, Jubilant Ingrevia, and Bata India.
- Last week's winner was Amarjit K, with the winning stock Himadri Speciality Chemical.
- The stock Himadri Speciality Chemical had a return of 3.21% from Dec 27 to Jan 3.
HinduBusinessLine | 4 Jan, 2025
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Firstsource Solutions FAQs
When was Firstsource Solutions founded?
Firstsource Solutions was founded in 2001. The company has been operating for 24 years primarily in the BPO sector.
Where is the Firstsource Solutions headquarters located?
Firstsource Solutions is headquartered in Mumbai, Maharashtra. It operates in 4 cities such as Chennai, Mumbai, Indore, Tiruchirappalli. To explore all the office locations, visit Firstsource Solutions locations.
How many employees does Firstsource Solutions have in India?
Firstsource Solutions currently has more than 19,000+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in Firstsource Solutions based on the number of reviews submitted on AmbitionBox.
Does Firstsource Solutions have good work-life balance?
Firstsource Solutions has a Work-Life Balance Rating of 3.6 out of 5 based on 4,500+ employee reviews on AmbitionBox. 71% employees rated Firstsource Solutions 4 or above, while 29% employees rated it 3 or below on work-life balance. This indicates that the majority of employees feel a generally balanced work-life experience, with some opportunities for improvement based on the feedback. We encourage you to read Firstsource Solutions work-life balance reviews for more details
Is Firstsource Solutions good for career growth?
Career growth at Firstsource Solutions is rated as moderate, with a promotions and appraisal rating of 3.1. 29% employees rated Firstsource Solutions 3 or below, while 71% employees rated it 4 or above on promotions/appraisal. This rating suggests that while some employees view growth opportunities favorably, there is scope for improvement based on employee feedback. We recommend reading Firstsource Solutions promotions/appraisals reviews for more detailed insights.
What are the cons of working in Firstsource Solutions?
Working at Firstsource Solutions does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal and salary & benefits, based on 4,500+ employee reviews on AmbitionBox.
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