
WNS


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About WNS

WNS (Holdings) Limited (NYSE: WNS), is a global digital-led business transformation and services partner. WNS combines deep domain expertise with talent, technology and AI to co-create innovative solutions for over 600+ clients across 13 countries. We deliver an entire spectrum of solutions including industry-specific offerin, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses.
Our 63,000+ employees from 66 delivery centers worldwide work passionately towards enabling businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities. Our global footprint strides across 13 countries – including Canada, China, Costa Rica, India, Malaysia, the Philippines, Poland, Romania, South Africa, Sri Lanka, Turkey, the United Kingdom, and the United States.
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![]() | ![]() Change Company | ![]() Change Company | ![]() Change Company | |
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Overall Rating | 3.3/5 based on 13.3k reviews | 3.9/5 based on 33.1k reviews | 4.7/5 based on 25.2k reviews | 3.7/5 based on 28.8k reviews |
Highly Rated for | ![]() No highly rated category | Skill development Work-life balance Job security | Salary Skill development Work-life balance | Job security |
Critically Rated for | Promotions Salary Skill development | ![]() No critically rated category | ![]() No critically rated category | Promotions Salary |
Primary Work Policy | Work from office 60% employees reported | Work from office 58% employees reported | Work from office 88% employees reported | Work from office 73% employees reported |
Rating by Women Employees | 3.4 Average rated by 4k women | 3.6 Good rated by 10k women | 4.7 Excellent rated by 7.3k women | 3.7 Good rated by 8.4k women |
Rating by Men Employees | 3.3 Average rated by 8.8k men | 4.0 Good rated by 21.5k men | 4.7 Excellent rated by 17.5k men | 3.7 Good rated by 19.1k men |
Job security | 3.6 Good | 3.8 Good | 4.6 Excellent | 4.0 Good |
WNS Salaries
Senior Associate

Associate Lead

Senior Associate Operations

Operations Associate

Deputy Manager

Group Manager

Senior Analyst

Team Lead

Analyst

Process Associate

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Merger of technology and operations needed to tackle Agentic AI: WNS CEO Keshav Murugesh
- WNS CEO emphasizes the need for merging technology and operations to address the challenges posed by Agentic AI, aiming to create 'intelligent operations'.
- The merger deal, expected to close by year-end, is seen as essential for long-term market positioning, with a focus on stakeholder care during the era of AI.
- The CEO believes that there is still ample opportunity for standalone BPM companies despite evolving AI landscape, and the deal with Capgemini is to enhance competitiveness through leadership and premium transaction structure.
- WNS CEO acknowledges ongoing investments in transitioning to the Agentic AI world but emphasizes the scale required, with the deal reflecting strong progress, high revenue growth, and potential for further industry consolidation.

SPOTLIGHT: Keshav Murugesh: The man who transformed WNS
- Keshav Murugesh, known for being a turnaround strategist, transformed WNS after joining in 2009 when the company was facing stagnancy.
- Under Murugesh's leadership, WNS shifted to a vertical business model, focusing on end-to-end industry-specific capabilities, which has now become a standard practice.
- WNS, with over 59,000 employees and a revenue exceeding ₹1.2 billion, has recently merged its BPM business with an IT services company, a move expected to alter the BPM industry trajectory.
- Despite the merger with Capgemini, Murugesh assured that global operations will remain largely complementary and the focus is on enhancing capabilities through Agentic AI-driven process transformation.

Capgemini-WNS deal rewrites BPO value proposition amid AI disruption
- Capgemini's acquisition of WNS is seen as a significant move in the BPO sector, indicating the shift towards AI-driven operations.
- The merger will require careful management and aims to transform AI projects into consumer experience outcomes.
- Analysts emphasize the impact of AI in reshaping business processes and the future trajectory towards automation and efficiency gains.
- Capgemini's acquisition of WNS is viewed as a control-layer acquisition to combine operational expertise with AI capabilities, marking a shift in the BPO value chain.

Capgemini-WNS deal rewrites BPO value proposition amid AI disruption
- The recent Capgemini-WNS deal is seen as a significant shift in the BPO industry, indicating the future of AI disruption.
- The merger aims to combine WNS' process-focused employees with Capgemini's tech expertise, which will require careful management and focus on delivering AI-driven outcomes.
- Analysts highlight the growing importance of AI in reshaping business processes, with enterprises increasingly moving towards AI-driven solutions over traditional BPO services.
- The acquisition is viewed as a strategic move to leverage WNS' operational foundation and AI capabilities, transforming BPS into a software-led operating model.

Capgemini To Buy IT Firm WNS For $3.3 Billion To Boost AI
- Capgemini plans to acquire IT outsourcing firm WNS Holdings Ltd. for $3.3 billion, aiming to boost its AI operations.
- The acquisition is valued at $76.50 per share, representing a premium of about 28% to WNS's average price over the past 90 days.
- Capgemini anticipates the deal to increase its earnings per share by approximately 4% on a normalized basis in 2026.
- The move highlights the trend of IT services companies investing in artificial intelligence to meet the evolving needs of businesses for efficiency gains.

Indian IT Expects Another Year of ‘Foot-Dragging’ on Deals
- India’s top IT firms are facing prolonged deal delays and slower ramp-ups due to tight budgets and deferred transformation projects by global clients.
- Despite no major project cancellations, executives from TCS, Infosys, Wipro, HCLTech, and others foresee recovery possibly by late FY26.
- Tariff uncertainties and spending scrutiny have made deal-making cautious with a shift in growth trajectories from acceleration to protection.
- Companies like TCS and Infosys are seeing delays in new initiatives approvals, with a focus on mining existing accounts for stability.
- Wipro highlighted paused transformation programs due to client-side uncertainty, while HCLTech is banking on AI-led transformation for growth.
- Tech Mahindra faced revenue dip due to delayed renewal decisions, and smaller firms like Sonata Software and WNS also saw delays in closures.
- Amid client indecisiveness and foot-dragging, Indian IT firms are navigating a period of low to mid-single-digit growth in FY26.
- Clients are prioritizing cost reduction and assessing risks before focusing on digital transformation and AI, leading to cautious revenue outlooks.
- Budgets have been put on hold rather than vanishing, indicating a delay in tech spend decisions while clients seek cost efficiency.
- Indian IT firms are expected to continue facing challenges in deal closures and growth as clients take longer to make decisions in FY26.
- The demand for digital transformation still exists, but the emphasis has shifted towards cost efficiency and business continuity for Indian IT.

ITC Infotech gets Rashmi Sharma as GM-HR transformation
- Rashmi Sharma has joined ITC Infotech as general manager-HR transformation after a successful stint at Publicis Groupe.
- Sharma holds an MBA in human resource management and information technology from ICFAI University, Dehradun.
- With previous experience at companies like Accenture, WNS Global Services, and Publicis Groupe, she brings a wealth of HR expertise to her new role.
- In her new position, Sharma will lead a global transformation program focusing on the Hire to Retire business process re-engineering and implementation of SuccessFactors.

Indian IT’s AI Revenue is Still 2–3 Years Away
- Indian IT firms are experiencing delays in realizing revenue impact from AI initiatives, with unclear reporting and minimal results.
- Investments in GenAI by companies like HCLTech have not yet translated into significant revenue, focusing more on skills development and use case creation.
- Sonata Software aims for AI to contribute 20% of revenue in three years, with ongoing AI projects but limited immediate impact on offerings.
- WNS and Happiest Minds are also investing in AI, with the latter transparently reporting 2.1% revenue from its GenAI unit.
- Some mid-sized firms like WNS are leveraging AI for long-term value creation, with plans for significant future revenue impact.
- Persistent Systems and Hexaware are witnessing strong revenue growth, attributing a portion of it to AI investments.
- LTIMindtree is integrating AI across services to drive growth, with CEO confident in a significant AI component in future revenues.
- Mphasis and EXL are seeing positive results from AI-led deals, showcasing the increasing importance of AI in their business strategies.
- Coforge secured a significant AI deal with Sabre, indicating a strategic emphasis on AI for future growth in the IT services sector.
- Indian IT firms are embracing AI for long-term success, with a focus on AI becoming fundamental to service offerings in the future.
- However, the realization of substantial revenue from generative AI is projected to take 2-3 more years, highlighting a slower-than-expected uptake.

Mid-Sized IT Firms Outperform the Big-Four in Q4 FY25
- In Q4 FY25, mid-sized Indian IT firms such as Persistent Systems, LTIMindtree, Mphasis, L&T Technology Services, WNS, and Tech Mahindra outshined the Big Four (TCS, Infosys, Wipro, HCLTech) with robust revenue growth and performance.
- Persistent Systems recorded a remarkable 25% year-on-year revenue growth, while the Big Four struggled with single-digit or negative growth.
- LTIMindtree reported a positive performance driven by AI-powered deals, showcasing a 9.9% year-over-year revenue increase.
- Mphasis achieved strong sequential growth with 59% of deal wins being AI-led, emphasizing the integration of tech and AI in their strategy.
- L&T Technology Services achieved a 17.5% year-over-year revenue growth and emphasized automation and AI in their narrative for future growth.
- WNS reported flat revenue growth but projects a 7-11% growth in the next quarter, with focus on AI-led deals and contributions from Kipi.ai.
- Tech Mahindra showed signs of improvement with a 77% increase in net profit despite flat revenue, highlighting operational focus and margin discipline.
- Mid-sized firms' early investments in agentic AI through acquisitions and partnerships are paying off, showing agility and innovative strategies in the rapidly evolving IT landscape.
- The shift towards agentic and generative AI among mid-sized IT firms is a significant differentiator, enabling autonomous workflows and competitive advantage.
- Companies like LTIMindtree and Mphasis are leveraging partnerships with startups for AI technologies to stay ahead in the AI-driven market.
- The focus on foundational AI issues like privacy and governance, along with agility in adopting new technologies, is setting mid-sized IT firms apart from larger players in the industry.

WNS Reports $336 M Revenue with Flat Growth for Q4 FY25
- WNS reported quarterly revenue of $336.3 million, showing flat growth compared to the same period last year.
- Despite marginal decline in annual revenue, WNS achieved a growth in annual profit.
- The company attributed its performance to strategic client additions and expanded relationships.
- WNS projected a revenue range of $1.35 billion to $1.4 billion for fiscal 2026, reflecting a 7–11% increase.


WNS Subsidiaries

Value Edge Research Services

Fusion Outsourcing Services

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