Upload Button Icon Add office photos

WNS

Compare button icon Compare button icon Compare
filter salaries All Filters (1)

12 WNS Group Manager Jobs

Group Manager - WFM - Forecasting

5-8 years

Pune

1 vacancy

Group Manager - WFM - Forecasting

WNS

posted 19hr ago

Job Description

  • You will collaborate closely with various stakeholders to understand business needs, implement forecasting models, and drive continuous improvement initiatives
  • Forecasting and Analysis: Develop and maintain accurate volume forecasts for multiple contact channels, considering historical data, seasonality, and business trends
  • Monitor and analyze actual contact volumes against forecasts, identifying variances and implementing corrective actions as needed
  • Utilize forecasting software and statistical techniques to enhance accuracy and efficiency
  • Team Leadership: Lead a team of WFM analysts, providing guidance, coaching, and performance feedback
  • Foster a collaborative and innovative team environment, encouraging knowledge sharing and skill development
  • Set clear goals and objectives for the team, aligning with organizational targets and priorities
  • Stakeholder Collaboration: Partner with Operations, Finance, and other key stakeholders to understand business objectives and drivers impacting volume forecasts
  • Communicate forecast results, insights, and recommendations effectively to stakeholders at all levels, including senior leadership
  • Continuous Improvement: Identify opportunities to enhance forecasting methodologies, processes, and tools, driving efficiency and accuracy improvements
  • Lead initiatives to streamline data collection, analysis, and reporting processes, leveraging automation and technology where applicable
  • Performance Management: Monitor key performance metrics related to volume forecasting, such as forecast accuracy, adherence to service level targets, and resource utilization
  • Take proactive measures to address performance gaps and drive continuous improvement
  • Qualifications: Bachelors degree in Statistics, Mathematics, Operations Research, or related field
  • Masters degree preferred
  • 5+ years of experience in workforce management, with a focus on volume forecasting in a contact center environment
  • Strong analytical skills and proficiency in statistical modeling techniques
  • Previous experience leading a team of analysts or WFM professionals
  • Excellent communication and interpersonal skills, with the ability to interact effectively with cross-functional teams and senior leadership
  • Proficiency in WFM software (eg, Verint, Aspect, NICE) and advanced proficiency in Microsoft Excel
  • Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing business need


Employment Type: Full Time, Permanent

Read full job description

WNS Interview Questions & Tips

Prepare for WNS Group Manager roles with real interview advice

What Group Manager at WNS are saying

3.3
 Rating based on 172 Group Manager reviews

Likes

The name is there in the market but there is very less work life Ballance.

  • Job security - Good
Dislikes

The company itself is not good to work. No work life balance. They play with your bonus out and give it as per their wish. Minimum duration for promotion is 4 years even if you perform good. Want you to work on weekends also

  • Promotions - Poor
  • +1 more
Read 172 Group Manager reviews

Group Manager salary at WNS

reported by 1.2k employees with 8-21 years exp.
Lock Unlock
₹10.5 L/yr - ₹35 L/yr
12% less than the average Group Manager Salary in India
View more details

What WNS employees are saying about work life

based on 12k employees
54%
71%
69%
68%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

WNS Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Free Transport
Cafeteria
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

Compare WNS with

TCS

3.7
Compare

Infosys

3.6
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

Cognizant

3.7
Compare

Accenture

3.8
Compare

Capgemini

3.7
Compare

IBM

4.0
Compare

Genpact

3.8
Compare

Teleperformance

3.9
Compare

Concentrix Corporation

3.8
Compare

iEnergizer

4.6
Compare

Infosys BPM

3.6
Compare

Conneqt Business Solutions

3.7
Compare

HGS

3.9
Compare

Omega Healthcare

3.7
Compare

Firstsource Solutions

3.7
Compare

R1 RCM

3.9
Compare

Conduent

3.5
Compare

Foundever

3.6
Compare

Similar Jobs for you

Group Manager at Vuram Technology Solutions Pvt Ltd

Pune

5-9 Yrs

₹ 11-16 LPA

Group Manager at WNS GLOBAL SERVICES PRIVATE LIMITED

Pune

5-10 Yrs

₹ 11-16 LPA

Capacity Planning Analyst at Amazon India Software Dev Centre Pvt Ltd

Chennai

2-9 Yrs

₹ 20-25 LPA

Forecasting Analyst at TOAST TAB PRIVATE LIMITED

Chennai

3-5 Yrs

₹ 15-25 LPA

Program Manager at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

5-14 Yrs

₹ 20-23 LPA

Program Manager at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

5-14 Yrs

₹ 20-23 LPA

Manager at EMERSON INNOVATION CENTER

Noida

9-12 Yrs

₹ 18-23 LPA

Head at DataVolt

Mumbai

9-14 Yrs

₹ 25-30 LPA

Capacity Planner at Amazon India Software Dev Centre Pvt Ltd

Hyderabad / Secunderabad

3-6 Yrs

₹ 20-24 LPA

Underwriter at Ethos Capital

Bangalore / Bengaluru

8-15 Yrs

₹ 27.5-32 LPA

WNS Pune Office Locations

View all
Pune Office
WNS Global Services, 3rd to 7th Floor, Wing A & B, Tower 1, Cyber City, Magarpatta City, Hadapsar Pune
Maharashtra 411013
Pune Office
WNS Business Management Consultant, 104, Sakore Nagar Road, Sakore Nagar, Viman Nagar Pune
Maharashtra 411014

Group Manager - WFM - Forecasting

5-8 Yrs

Pune

19hr ago·via naukri.com

Group Manager - Transactional Quality - AR

7-12 Yrs

Bangalore / Bengaluru

21hr ago·via naukri.com

Group Manager - WTS - Oracle Cloud ERP Technical

7-10 Yrs

Pune

21hr ago·via naukri.com

Group Manager - RNA

7-10 Yrs

Bangalore / Bengaluru

22hr ago·via naukri.com

Group Manager - Transactional Quality ( AML / KYC / EDD)

4-8 Yrs

Bangalore / Bengaluru

23hr ago·via naukri.com

Group Manager - WFM - Forecasting

5-10 Yrs

Pune

23hr ago·via naukri.com

Group Manager - Chat (Mandatory)

8-13 Yrs

₹ 12 - 14L/yr

Pune

3d ago·via naukri.com

Group Manager - Life & Pensions

10-15 Yrs

₹ 14 - 15L/yr

Pune

15d ago·via naukri.com

Group Manager

8-13 Yrs

Gurgaon / Gurugram

17d ago·via naukri.com

Group Manager

8-12 Yrs

₹ 10 - 12L/yr

Pune

21d ago·via naukri.com

Recently Viewed

REVIEWS

Foundever

No Reviews

REVIEWS

R1 RCM

No Reviews

SALARIES

WNS

No Salaries

REVIEWS

Foundever

No Reviews

SALARIES

WNS

SALARIES

WNS

SALARIES

WNS

COMPANY BENEFITS

WNS

No Benefits

SALARIES

WNS

JOBS

WNS

No Jobs

Similar Designation Jobs in Wns

Wns Group Manager Jobs by Location

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent