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Engaged Employer
HGS
3.9
based on 6.9k Reviews
Video summary
Company Overview
Associated Companies
Company Locations
Working at HGS
Company Summary
A global leader in optimizing the customer experience lifecycle, digital transformation, and business process management, HGS is helping its clients become more competitive every day.
Overall Rating
3.9/5
based on 6.9k reviews
5% above
industry average
Highly rated for
Job security, Company culture
Critically rated for
Promotions
Work Policy
Work from office
52% employees reported
Monday to Friday
53% employees reported
Flexible timing
68% employees reported
No travel
59% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
623 employees reported
Office cab/shuttle
616 employees reported
Cafeteria
464 employees reported
Health insurance
415 employees reported
View all benefits
About HGS
Founded in2000 (25 yrs old)
India Employee Count10k-50k
Global Employee Count10k-50k
India HeadquartersBengaluru/Bangalore, Karnataka, India
Office Locations
Websitejoinhgs.com
Primary Industry
Other Industries
View in video summary
We are HGS; a global BPM company with more than 21,600 employees spread across 6 countries making a difference to some of the world’s leading brands across verticals. Our mission is to innovate, optimise, and grow our clients’ businesses with the perfect balance of technology and people. The culture of growth, learning, support and mentorship, compassion, and dynamism are the pillars of every employee’s life at HGS.
To unlock abundant opportunities, visit: https://www.joinhgs.com/
Mission: Innovate, optimize, and grow our clients’ businesses with the perfect balance of people and technology
Vision: Be the world’s leading expert in transforming customer experiences for the most admired brands
Values: HGS is a new kind of digital CX company. Our shared values drive every transaction and interaction we make – creating extraordinary employee experiences and outstanding client outcomes.
Integrity - Our word is our bond. We deliver on our promises every time.
Excellence - We raise the bar higher and higher. Continuous innovation is in our DNA.
Collaboration - Your success is our success. We align everyone and everything needed to achieve our shared goals together.
Sustainability - We work to give. We care for our planet as well as our people, clients, and partners.
Inclusivity - Together, we progress. We embrace differences and foster an environment of mutual trust, respect, and equality.
HGS Ratings
based on 6.9k reviews
Overall Rating
3.9/5
How AmbitionBox ratings work?
5
2.9k
4
2.1k
3
987
2
335
1
583
Category Ratings
4.0
Job security
3.8
Company culture
3.7
Work-life balance
3.7
Skill development
3.6
Work satisfaction
3.4
Salary
3.3
Promotions
HGS is rated 3.9 out of 5 stars on AmbitionBox, based on 6.9k company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at HGS
based on 6.5k reviews
3.9
Rated by 2.4k Women
Rated 4.0 for Job security and 3.8 for Company culture
3.8
Rated by 4.1k Men
Rated 3.9 for Job security and 3.8 for Company culture
Work Policy at HGS
based on 318 reviews in last 6 months
Work from office
52%
Hybrid
33%
Permanent work from home
15%
HGS Reviews
Top mentions in HGS Reviews
+ 5 more
Compare HGS with Similar Companies
Change Company | Change Company | Change Company | ||
|---|---|---|---|---|
Overall Rating | 3.9/5 based on 6.9k reviews | 3.4/5 based on 11k reviews | 3.9/5 based on 29.6k reviews | 3.8/5 based on 26.3k reviews |
Highly Rated for | Job security Company culture | No highly rated category | Skill development Work-life balance Job security | Job security |
Critically Rated for | Promotions | Promotions Salary Skill development | No critically rated category | Promotions Salary |
Primary Work Policy | Work from office 52% employees reported | Work from office 58% employees reported | Work from office 68% employees reported | Work from office 74% employees reported |
Rating by Women Employees | 3.9 Good rated by 2.4k women | 3.4 Average rated by 3.2k women | 3.7 Good rated by 8.9k women | 3.8 Good rated by 7.6k women |
Rating by Men Employees | 3.8 Good rated by 4.1k men | 3.4 Average rated by 7.3k men | 4.0 Good rated by 19.1k men | 3.8 Good rated by 17.3k men |
Job security | 4.0 Good | 3.6 Good | 3.8 Good | 4.0 Good |
View more
HGS Salaries
HGS salaries have received with an average score of 3.4 out of 5 by 6.9k employees.
Senior Process Consultant
(1.9k salaries)
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₹1.5 L/yr - ₹5 L/yr
Process Consultant
(1.5k salaries)
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₹1.2 L/yr - ₹4.9 L/yr
Process Associate
(866 salaries)
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₹1.2 L/yr - ₹4.2 L/yr
Customer Relation Officer
(715 salaries)
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₹0.9 L/yr - ₹6.1 L/yr
Senior Process Associate
(526 salaries)
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₹1.7 L/yr - ₹6 L/yr
Senior Associate
(470 salaries)
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₹1.5 L/yr - ₹6.2 L/yr
Team Lead
(456 salaries)
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₹2.2 L/yr - ₹8.3 L/yr
Team Lead Operations
(442 salaries)
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₹2.1 L/yr - ₹7.6 L/yr
Process Consultant Trainee
(343 salaries)
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₹1.2 L/yr - ₹4 L/yr
Senior Claim Processing Executive
(299 salaries)
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₹1.7 L/yr - ₹3.8 L/yr
HGS Interview Questions
Interview questions by designation
Top HGS interview questions and answers
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HGS Jobs
Popular Skills HGS Hires for
Current Openings
HGS Subsidiaries
NXTDIGITAL
3.9
• 61 reviews
TekLink International
3.8
• 29 reviews
Msource
-
• 2 reviews
HGS Digital
1.0
• 1 review
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HGS Offices
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HGS FAQs
When was HGS founded?
HGS was founded in 2000. The company has been operating for 25 years primarily in the BPO sector.
Where is the HGS headquarters located?
HGS is headquartered in Bengaluru/Bangalore, Karnataka. It operates in 6 cities such as Bangalore / Bengaluru, Hyderabad / Secunderabad, Mumbai, Navi Mumbai, Mysuru / Mysore. To explore all the office locations, visit HGS locations.
How many employees does HGS have in India?
HGS currently has more than 12,000+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in HGS based on the number of reviews submitted on AmbitionBox.
Does HGS have good work-life balance?
HGS has a Work-Life Balance Rating of 3.7 out of 5 based on 6,900+ employee reviews on AmbitionBox. 72% employees rated HGS 4 or above, while 28% employees rated it 3 or below on work-life balance. This indicates that the majority of employees feel a generally balanced work-life experience, with some opportunities for improvement based on the feedback. We encourage you to read HGS work-life balance reviews for more details
Is HGS good for career growth?
Career growth at HGS is rated as moderate, with a promotions and appraisal rating of 3.3. 28% employees rated HGS 3 or below, while 72% employees rated it 4 or above on promotions/appraisal. This rating suggests that while some employees view growth opportunities favorably, there is scope for improvement based on employee feedback. We recommend reading HGS promotions/appraisals reviews for more detailed insights.
What are the pros and cons of working in HGS?
Working at HGS comes with several advantages and disadvantages. It is highly rated for job security and company culture. However, it is poorly rated for promotions / appraisal, based on 6,900+ employee reviews on AmbitionBox.
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