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Engaged Employer
HGS
3.9
based on 6.8k Reviews
Company Overview
Associated Companies
Company Locations
Working at HGS
Company Summary
A global leader in optimizing the customer experience lifecycle, digital transformation, and business process management, HGS is helping its clients become more competitive every day.
Overall Rating
3.9/5
based on 6.8k reviews
6% above
industry average
Highly rated for
Job Security, Company Culture, Work-Life Balance
Critically rated for
Promotions/Appraisal, Salary & Benefits
Work Policy
Work from office
58% employees reported
Monday to Friday
53% employees reported
Flexible timing
68% employees reported
No travel
59% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
623 employees reported
Office cab/shuttle
616 employees reported
Cafeteria
464 employees reported
Health insurance
415 employees reported
View all benefits
About HGS
Founded in2000 (25 yrs old)
India Employee Count10k-50k
Global Employee Count10k-50k
India HeadquartersBengaluru/Bangalore, Karnataka, India
Office Locations
Websitejoinhgs.com
Primary Industry
Other Industries
We are HGS; a global BPM company with more than 21,600 employees spread across 6 countries making a difference to some of the world’s leading brands across verticals. Our mission is to innovate, optimise, and grow our clients’ businesses with the perfect balance of technology and people. The culture of growth, learning, support and mentorship, compassion, and dynamism are the pillars of every employee’s life at HGS.
To unlock abundant opportunities, visit: https://www.joinhgs.com/
Mission: Innovate, optimize, and grow our clients’ businesses with the perfect balance of people and technology
Vision: Be the world’s leading expert in transforming customer experiences for the most admired brands
Values: HGS is a new kind of digital CX company. Our shared values drive every transaction and interaction we make – creating extraordinary employee experiences and outstanding client outcomes.
Integrity - Our word is our bond. We deliver on our promises every time.
Excellence - We raise the bar higher and higher. Continuous innovation is in our DNA.
Collaboration - Your success is our success. We align everyone and everything needed to achieve our shared goals together.
Sustainability - We work to give. We care for our planet as well as our people, clients, and partners.
Inclusivity - Together, we progress. We embrace differences and foster an environment of mutual trust, respect, and equality.
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HGS Ratings
based on 6.8k reviews
Overall Rating
3.9/5
How AmbitionBox ratings work?
5
2.9k
4
2k
3
971
2
320
1
563
Category Ratings
4.0
Job Security
3.8
Company Culture
3.8
Work-Life Balance
3.7
Skill Development
3.7
Work Satisfaction
3.4
Salary & Benefits
3.3
Promotions/Appraisal
HGS is rated 3.9 out of 5 stars on AmbitionBox, based on 6.8k company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at HGS
based on 6.3k reviews
3.9
Rated by 2.3k Women
Rated 4.1 for Job Security and 3.8 for Company Culture
3.9
Rated by 4k Men
Rated 4.0 for Job Security and 3.8 for Company Culture
Work Policy at HGS
based on 212 reviews in last 6 months
Work from office
58%
Hybrid
29%
Permanent work from home
13%
HGS Reviews
Top mentions in HGS Reviews
+ 5 more
Compare HGS with Similar Companies
Change Company | Change Company | Change Company | ||
|---|---|---|---|---|
Overall Rating | 3.9/5 based on 6.8k reviews | 3.4/5 based on 10.6k reviews | 3.9/5 based on 27.7k reviews | 3.8/5 based on 25.2k reviews |
Highly Rated for | Job Security Company culture Work-Life balance | No highly rated category | Skill development Job Security Company culture | Job Security |
Critically Rated for | Promotion/Appraisals Salary & Benefits | Promotion/Appraisals Salary & Benefits Work Satisfaction | No critically rated category | Promotion/Appraisals Salary & Benefits |
Primary Work Policy | Work from office 58% employees reported | Work from office 60% employees reported | Work from office 73% employees reported | Work from office 76% employees reported |
Rating by Women Employees | 3.9 Good rated by 2.3k women | 3.4 Average rated by 3.1k women | 3.7 Good rated by 8.5k women | 3.9 Good rated by 7.3k women |
Rating by Men Employees | 3.9 Good rated by 4k men | 3.4 Average rated by 7k men | 4.0 Good rated by 17.6k men | 3.8 Good rated by 16.6k men |
Job Security | 4.0 Good | 3.7 Good | 3.8 Good | 4.1 Good |
View more
HGS Salaries
3.4
rated by 6.8k employees for salariesSenior Process Consultant
(1.9k salaries)
Unlock
₹1.2 L/yr - ₹5 L/yr
Process Consultant
(1.6k salaries)
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₹1 L/yr - ₹4.9 L/yr
Process Associate
(881 salaries)
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₹1.3 L/yr - ₹4.5 L/yr
Customer Relation Officer
(751 salaries)
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₹0.9 L/yr - ₹6 L/yr
Senior Process Associate
(525 salaries)
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₹1.7 L/yr - ₹5 L/yr
Team Lead Operations
(465 salaries)
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₹2.1 L/yr - ₹7.6 L/yr
Senior Associate
(462 salaries)
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₹1.5 L/yr - ₹6 L/yr
Team Lead
(458 salaries)
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₹1.5 L/yr - ₹7.6 L/yr
Process Consultant Trainee
(324 salaries)
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₹1.2 L/yr - ₹3.5 L/yr
Senior Claim Processing Executive
(313 salaries)
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₹1.7 L/yr - ₹3.8 L/yr
HGS Interview Questions
Interview questions by designation
Top HGS interview questions and answers
Get interview-ready with top interview questions
Interview Process at HGS
based on 58 interviews in last 1 year
Interview Experience
4.0
Good
Difficulty level
Easy
47%
Moderate
45%
Hard
8%
People are getting interviews through
based on 165 HGS interviews
Job Portal
32%
Referral
19%
Walkin
19%
Company Website
6%
*24% candidates got the interview through other sources
High confidence
HGS Jobs
HGS Subsidiaries
NXTDIGITAL
3.8
• 56 reviews
TekLink International
3.7
• 28 reviews
Msource
-
• 2 reviews
HGS Digital
1.0
• 1 review
Report error
HGS Offices
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HGS FAQs
When was HGS founded?
HGS was founded in 2000. The company has been operating for 25 years primarily in the BPO sector.
Where is the HGS headquarters located?
HGS is headquartered in Bengaluru/Bangalore, Karnataka. It operates in 6 cities such as Bangalore / Bengaluru, Hyderabad / Secunderabad, Mumbai, Navi Mumbai, Mysuru / Mysore. To explore all the office locations, visit HGS locations.
How many employees does HGS have in India?
HGS currently has more than 12,000+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in HGS based on the number of reviews submitted on AmbitionBox.
Does HGS have good work-life balance?
HGS has a Work-Life Balance Rating of 3.8 out of 5 based on 6,700+ employee reviews on AmbitionBox. 73% employees rated HGS 4 or above, while 27% employees rated it 3 or below on work-life balance. This indicates that the majority of employees feel a generally balanced work-life experience, with some opportunities for improvement based on the feedback. We encourage you to read HGS work-life balance reviews for more details
Is HGS good for career growth?
Career growth at HGS is rated as moderate, with a promotions and appraisal rating of 3.3. 27% employees rated HGS 3 or below, while 73% employees rated it 4 or above on promotions/appraisal. This rating suggests that while some employees view growth opportunities favorably, there is scope for improvement based on employee feedback. We recommend reading HGS promotions/appraisals reviews for more detailed insights.
What are the pros and cons of working in HGS?
Working at HGS comes with several advantages and disadvantages. It is highly rated for job security and company culture. However, it is poorly rated for promotions / appraisal and salary & benefits, based on 6,700+ employee reviews on AmbitionBox.
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