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1 HGS Service Delivery Manager Job

It Service Delivery Manager

14-18 years

Bangalore / Bengaluru

1 vacancy

It Service Delivery Manager

HGS

posted 23d ago

Job Description

Designation - Assistant General manager (IT service delivery management)


Role & responsibilities

  • Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements.
  • Develop Standards: Create and enforce service delivery standards and processes.
  • Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems.
  • Performance Monitoring: Monitor and evaluate the performance indicators of IT Services. Track and report on the performance of IT services, addressing any deviations from standards.
  • Client Interaction: Work closely with clients to understand and meet their needs.
  • Compliance: Ensure all IT services comply with relevant laws, regulations, and company policies.
  • Budget Management: Plan and manage budgets for IT services.
  • Vendor Management: Maintain relationships with vendors and suppliers, negotiating contracts as needed.
  • Collaboration: Coordinate with other IT managers and staff to ensure seamless service delivery.
  • Continuous Improvement: Identify and implement opportunities for improving IT service delivery

Preferred candidate profile

Key Skills:


  • Communication: Clear and effective communication with clients, team members, and stakeholders.
  • Leadership: Ability to lead and motivate a team, manage conflicts, and drive performance.
  • Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.
  • Project Management: Expertise in planning, executing, and overseeing projects to ensure timely delivery.
  • Customer Service: Focus on understanding and meeting client needs, ensuring high levels of satisfaction.
  • Technical Knowledge: Understanding of IT infrastructure, systems, and emerging technologies.
  • Time Management: Efficiently managing time and prioritizing tasks to meet deadlines.
  • Adaptability: Ability to adapt to changing environments and handle unexpected challenges.
  • Attention to Detail: Ensuring accuracy and thoroughness in all aspects of service delivery.
  • Compliance :
  • Develop and maintain documentation related to IT compliance, including policies, procedures, risk assessments, and incident response plans.
  • Ensure that documentation is up-to-date and readily accessible to relevant stakeholders, including auditors and regulatory agencies.
  • Coordinate with legal and compliance teams to interpret and apply regulatory requirements to IT practices and procedures.

Qualifications:


  • Education: Typically requires a Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Certifications: Preferred certifications include ITIL, PMP, or similar.
  • Experience: Proven experience in IT service management, with strong project management skills.
  • Skills: Excellent communication, problem-solving, and leadership skills. Knowledge of IT infrastructure and emerging technology trends


Employment Type: Full Time, Permanent

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What Service Delivery Manager at HGS are saying

Service Delivery Manager salary at HGS

reported by 1 employee with 14 years exp.
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₹8.1 L/yr - ₹10.3 L/yr
45% less than the average Service Delivery Manager Salary in India
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What HGS employees are saying about work life

based on 6.9k employees
68%
53%
59%
69%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

HGS Benefits

Submitted by Company
Free Transport
Child care
Cafeteria
Work From Home
Team Outings
Health Insurance +1 more
Submitted by Employees
Free Transport
Job Training
Cafeteria
Health Insurance
Soft Skill Training
Work From Home +6 more
View more benefits

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HGS Mumbai Office Location

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Mumbai, Maharashtra Office
"Hinduja Global Solutions Limited,  5A, 32 Corporate Avenue, 5th Floor, near Paper box Road, off Mahakali Caves Road, Andheri (East), Mumbai - 400 093. Mumbai, Maharashtra
400093

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