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HGS Interview Questions, Process, and Tips

Updated 9 Feb 2025

Top HGS Interview Questions and Answers

View all 66 questions

HGS Interview Experiences

Popular Designations

240 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Voice and non voice processing?
  • Q2. Voice and non voice difference?
  • Ans. 

    Voice involves speaking directly with customers, while non-voice involves communicating through written messages or emails.

    • Voice involves speaking with customers over the phone or in person

    • Non-voice involves communicating through written messages, emails, or chat

    • Voice requires good verbal communication skills, while non-voice requires good written communication skills

  • Answered by AI
  • Q3. What is the voice and non voice processing and it roles ?
  • Ans. 

    Voice processing involves handling customer queries through phone calls, while non-voice processing involves handling queries through emails, chat, etc.

    • Voice processing involves interacting with customers over the phone

    • Non-voice processing involves handling customer queries through emails, chat, social media, etc.

    • Roles in voice processing include answering calls, providing assistance, resolving issues verbally

    • Roles in ...

  • Answered by AI
  • Q4. What about your company ?
  • Q5. How to d discuss about the customer care ?
  • Ans. 

    Discussing customer care involves addressing customer needs, resolving issues, and providing excellent service.

    • Listen actively to customer concerns

    • Empathize with the customer's situation

    • Offer solutions or alternatives to resolve issues

    • Provide clear and concise information

    • Follow up to ensure customer satisfaction

  • Answered by AI
Round 2 - Group Discussion 

Non voice, voice process to customer care every customer problems can solutions him

Interview Preparation Tips

Topics to prepare for HGS Non Voice Customer Care Executive interview:
  • customer care
  • Sales Executive Activities
  • Customer Relationship
  • customer support
Interview preparation tips for other job seekers - Hgs company voice and non voice roles

Non Voice Customer Care Executive Interview Questions asked at other Companies

Q1. What is the voice and non voice processing and it roles ?
View answer (1)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Aptitude Test 

Aptitude test through online

Round 2 - One-on-one 

(1 Question)

  • Q1. One on one interview with HR
Round 3 - Behavioral 

(2 Questions)

  • Q1. What the skills you possess
  • Q2. Why should we hire you.

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence is important.

Process Consultant Trainee Interview Questions asked at other Companies

Q1. How to handle lockdown period?
View answer (1)

Compliance Officer Interview Questions & Answers

user image Soumya Ranjan Sahoo

posted on 27 Jan 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Dec 2024.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Tell me about yourself.
  • Q2. How is your past experience relevant to the current position?
  • Q3. Have you ever worked with any clients related to compliance?
  • Q4. Do you possess knowledge of the entire Provident Fund (PF) process, and can you explain it?

Compliance Officer Interview Questions asked at other Companies

Q1. Frameworks do you prefer when conducting IT compliance audits and why ?
View answer (1)
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Your name and introduction?
  • Ans. 

    My name is John Smith and I am a seasoned Business Analyst with 5 years of experience in the retail industry.

    • Introduce yourself with your name and mention your experience as a Business Analyst.

    • Highlight any relevant industry experience or achievements.

    • Briefly mention your key skills or strengths in business analysis.

    • Provide a concise overview of your career background and qualifications.

  • Answered by AI
  • Q2. Your qualification?
  • Ans. 

    I have a Bachelor's degree in Business Administration and a certification in Business Analysis.

    • Bachelor's degree in Business Administration

    • Certification in Business Analysis

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. Your qualification?
  • Ans. 

    I have a Bachelor's degree in Business Administration and a certification in Business Analysis.

    • Bachelor's degree in Business Administration

    • Certification in Business Analysis

  • Answered by AI
  • Q2. Working experience?
Round 3 - One-on-one 

(2 Questions)

  • Q1. Technology used.?
  • Ans. 

    Various technologies are used in business analysis including data analysis tools, project management software, and communication platforms.

    • Data analysis tools such as Microsoft Excel, Tableau, and Power BI are commonly used to analyze and visualize data.

    • Project management software like Jira, Trello, and Asana help in managing tasks, timelines, and resources.

    • Communication platforms such as Slack, Microsoft Teams, and Zo...

  • Answered by AI
  • Q2. Salary discussion?

Interview Preparation Tips

Interview preparation tips for other job seekers - Company culture is like semi government.
People working here are from more than 20 years, so you cannot work with such mentality people who don't want to learn.
Even the executive is bossy with the senior.
Lack of cultural and technology issues.
Freshers shall not join the company.
Mid level management has a crab mentality.
They make HR as a IT project manager 😂, so you can understand at what level they are working.

Skills evaluated in this interview

Business Analyst Interview Questions asked at other Companies

Q1. You have 10 boxes of balls (each ball weighing exactly10 gm) with one box with defective balls (each one of the defective balls weigh 9 gm). You are given an electronic weighing machine and only one chance at it. How will you find out which... read more
View answer (8)

HGS interview questions for popular designations

 Process Consultant

 (8)

 Senior Process Consultant

 (8)

 Process Associate

 (7)

 Process Consultant Trainee

 (7)

 Sales Executive

 (7)

 Senior Associate

 (7)

 Customer Relation Officer

 (6)

 Customer Service Executive

 (5)

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself that's not on CV
  • Q2. What are your expectations
Round 2 - Technical 

(2 Questions)

  • Q1. Test familiarity with MS office tools
  • Q2. Test ability to work with Avaya
Round 3 - Call listening test 

(1 Question)

  • Q1. Scenario specific call listening
Round 4 - Group Discussion 

I was asked to read an article infront of the leadership team. They asked me questions about what I read.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself. That should help the hiring team match you and your skills to the account/team you should belong to.

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (38)

Get interview-ready with Top HGS Interview Questions

Engineer Interview Questions & Answers

user image Tony Chavan

posted on 13 Oct 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is HITS IN TELECOM
  • Ans. 

    HITS in telecom stands for Handover Interface for Telecommunication Systems, which is a standard protocol for transferring calls between different networks.

    • HITS is used to facilitate seamless handovers between different telecom networks, ensuring continuity of calls for users.

    • It is commonly used in scenarios where a call needs to be transferred from one network to another, such as from a cellular network to a Wi-Fi net...

  • Answered by AI
  • Q2. WHAT IS MUX , AND USES
  • Ans. 

    MUX stands for Multiplexer, a device that selects one of several input signals and forwards it into a single line.

    • MUX is used in digital electronics to route multiple input signals into a single output.

    • It is commonly used in communication systems, computer memory, and data processing.

    • Examples include 2-to-1 MUX, 4-to-1 MUX, and 8-to-1 MUX.

    • MUX helps in reducing the number of components required in a circuit.

  • Answered by AI

Engineer Interview Questions asked at other Companies

Q1. ❖ If a team member is unable to carry out his work, he is doing it repetitively, how would you handle it?, would you like to work only on lifing of components, or would you be ready to shift to other departments?
View answer (5)

Jobs at HGS

View all
Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Newspaper Ad and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

A person ability in a particular skills or field of knowledge

Round 2 - HR 

(4 Questions)

  • Q1. Tell me about your self ?
  • Ans. 

    I am a passionate Java Developer with 5 years of experience in developing web applications and strong knowledge of Java technologies.

    • 5 years of experience in Java development

    • Proficient in developing web applications

    • Strong knowledge of Java technologies

  • Answered by AI
  • Q2. What are strength ?
  • Ans. 

    Strengths are qualities or attributes that make an individual or team effective in achieving goals.

    • Physical strength: Ability to lift heavy objects or perform physically demanding tasks.

    • Emotional strength: Resilience in facing challenges and managing stress.

    • Intellectual strength: Problem-solving skills and critical thinking abilities.

    • Interpersonal strength: Effective communication and teamwork skills.

    • Adaptability: Abil...

  • Answered by AI
  • Q3. Why are interested in this job?
  • Ans. 

    I am passionate about Java development and excited about the opportunity to work on challenging projects.

    • I have a strong background in Java programming and enjoy solving complex problems.

    • I am eager to contribute my skills and expertise to a dynamic team.

    • I am interested in this job because it offers the chance to work on cutting-edge technologies and make a real impact.

  • Answered by AI
  • Q4. Tell me about your studying
  • Ans. 

    I have a Bachelor's degree in Computer Science and have taken various online courses to further my knowledge in Java development.

    • Bachelor's degree in Computer Science

    • Online courses in Java development

    • Continuous learning and staying updated with latest technologies

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Job is very good important in life

Java Developer Interview Questions asked at other Companies

Q1. Sort 0 1You have been given an integer array/list(ARR) of size N that contains only integers, 0 and 1. Write a function to sort this array/list. Think of a solution which scans the array/list only once and don't require use of an extra arra... read more
View answer (4)

Customer Support Executive | Email Support Executive | Field Sales Executive | Process Associate interview

user image Able Jobs

posted on 2 Jan 2022

Office Staff Interview Questions & Answers

user image Anonymous

posted on 1 Aug 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Aptitude Test 

Time sence
Dress sence
Work sence(on the time complete work/any reason don't delay in work)
Speek out confidently in any language
Most important listening work to senior officer's

Interview Preparation Tips

Interview preparation tips for other job seekers - In time complete work ,if any reason for work deloy immediately consult the team manager or following suggestions so next time don't repeat work errors .

Office Staff Interview Questions asked at other Companies

Q1. Who was the first governor of NRB and who is the present governor of NRB?
View answer (1)
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Q2. Explain about anything in detail for 5 minutes.
  • Ans. 

    I will explain the importance of customer satisfaction in building long-term relationships.

    • Customer satisfaction is crucial for retaining customers and building brand loyalty.

    • It involves meeting or exceeding customer expectations through quality products and excellent service.

    • Happy customers are more likely to become repeat customers and recommend the business to others.

    • Measuring customer satisfaction through surveys a...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and fluent in English.

Customer Relation Officer Interview Questions asked at other Companies

Q1. What are the languages you know?
View answer (11)

HGS Interview FAQs

How many rounds are there in HGS interview?
HGS interview process usually has 2-3 rounds. The most common rounds in the HGS interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for HGS interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HGS. The most common topics and skills that interviewers at HGS expect are Customer Service, Communication Skills, US Healthcare, voice process and customer support.
What are the top questions asked in HGS interview?

Some of the top questions asked at the HGS interview -

  1. how do you handle team? explain architecture of your application? Agile team ma...read more
  2. whats plan for groom business and how to manage team dat...read more
  3. What is the voice and non voice processing and it role...read more
How long is the HGS interview process?

The duration of HGS interview process can vary, but typically it takes about less than 2 weeks to complete.

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HGS Interview Process

based on 176 interviews

Interview experience

4.1
  
Good
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HGS Reviews and Ratings

based on 6.9k reviews

3.9/5

Rating in categories

3.7

Skill development

3.7

Work-life balance

3.3

Salary

4.0

Job security

3.8

Company culture

3.3

Promotions

3.6

Work satisfaction

Explore 6.9k Reviews and Ratings
Associate Talent Acquisition , HGS ,Prabhadevi, Mumbai

Mumbai,

Mumbai Suburban

+1

2-3 Yrs

₹ 1-4.5 LPA

Senior SOC Manager

Bangalore Rural

8-12 Yrs

Not Disclosed

Server Engineer

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