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HGS Customer Service Executive Interview Questions and Answers

Updated 25 Jun 2024

HGS Customer Service Executive Interview Experiences

5 interviews found

Customer Service Executive Interview Questions & Answers

user image S.Merbilin Shaj

posted on 25 Jun 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Little bit tough ...and after they announced the aptitude results

Round 2 - HR 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Previous work experience
    • Add your answer

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 30 Aug 2021

Interview Questionnaire 

2 Questions

  • Q1. Speak something in Hindi
  • Ans. 

    I can speak Hindi fluently.

    • Namaste, kaise ho? (Hello, how are you?)

    • Mujhe Hindi bolna aata hai. (I know how to speak Hindi.)

    • Main Hindi mein baat kar sakta/sakti hoon. (I can speak in Hindi.)

    • Answered by AI
    Add your answer
  • Q2. Tell me about yourself in English
    • View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - After completing my introduction in English,
I have to go for second round to speak in Hindi, when I have completed my second round ,then they told to me that bhojpuri is mixed in your Hindi language.

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Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 20 Mar 2021

I applied via Naukri.com and was interviewed before Mar 2020. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why you want to work with us ?
    • View 2 more answers
  • Q2. Are you comfortable for rotational shift
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be real and straight forward while giving interview.
Avoid circumstances for yes and no .
Be straight either yes or no.

What people are saying about HGS

View All
a team lead
1d
Dealing with Tough Teammates
How to deal with aggressive teammates, as a Team leader my way of working is very normal and nice but I feel this niceness is costing me alot, my teammates when I don't question about their work they act normal but when I ask a about their work status they get triggered, for example one of my teammates was not logging in time while working from home and when there is no work he is going out of home without my permission when I have asked him about why he didn't inform he got angry and talked to me in very high tone, I felt my niceness is costing me alot, I feel I have to be very taught like other TLs, I felt very bad how he spoke to me, do others also face these kind of issue, please give me some suggestions.
Got a question about HGS?
Ask anonymously on communities.

Customer Service Executive Interview Questions & Answers

user image Suchetha Priyadarshini

posted on 9 Mar 2022

I applied via Walk-in and was interviewed before Mar 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Assignment 
Round 3 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Hgs is a wonderful company.....which gave opportunity to know my ability....

HGS interview questions for designations

 Customer Service Associate

 (2)

 Customer Service Professional

 (1)

 Customer Care Executive

 (4)

 Customer Support Executive

 (1)

 Customer Relation Officer

 (6)

 Customer Relationship Officer

 (2)

 Brand Promoter Customers Handle and Customer Service

 (2)

 Field Service Engineer

 (2)

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 7 Aug 2017

I was interviewed in Aug 2017.

Interview Questionnaire 

1 Question

  • Q1. I had been asked to say something about myself
    • Add your answer

Interview Preparation Tips

Round: HR Interview
Experience: Respective interviewer asked about myself, family background, about my qualifications, I was quite nervous, interviewer was very clear at his point that is "we are not here to understand ua nervousness, we only measure the confidence" that was encouragable
Tips: Always answer respectively in short and simple, truth and understandable

College Name: Mumbai university

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

iEnergizer user image Anonymous

posted on 21 Dec 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2024. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Basic introduction
    • Add your answer
  • Q2. About experience
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Basic introduction and experiences
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Basic introduction and experience
    • Add your answer
Round 4 - Versant  round 

(1 Question)

  • Q1. Basic Aptitude test reasoning maths ,basic english grammer voice speaking and pronounciation and English typing and mail writing
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic Genrally asked interview question Specially your intro and experiences, your family background

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 26 Dec 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Nov 2024. There were 6 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Introduction and experience related questions (easy)
    • Add your answer
Round 2 - Assignment 

Essay Writing on any specific topic like money, time.

Round 3 - Assignment 

Amcat- Voice and chat rounds using different software

Round 4 - HR 

(1 Question)

  • Q1. HR- Chat on live meet
    • Add your answer
Round 5 - Typing Test 

(1 Question)

  • Q1. Manager Round with operations team member
    • Add your answer
Round 6 - HR 

(1 Question)

  • Q1. Final HR round for salary and documents
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Typing text to check your typing speed

Customer Service Executive Interview Questions & Answers

IntouchCX user image Anonymous

posted on 1 Oct 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is your favorite season and why?
  • Ans. 

    My favorite season is autumn because of the beautiful colors, cool weather, and cozy atmosphere.

    • I love the changing colors of the leaves, especially when they turn vibrant shades of red, orange, and yellow.

    • The cool, crisp air is refreshing and perfect for outdoor activities like hiking or apple picking.

    • Autumn is a time for cozy sweaters, warm drinks, and comfort food like pumpkin pie and apple cider.

    • I enjoy the festive...

    • Answered by AI
    Add your answer
  • Q2. Which movie is your favorite and why
  • Ans. 

    My favorite movie is The Shawshank Redemption because of its powerful storytelling, character development, and themes of hope and redemption.

    • The Shawshank Redemption is a classic film directed by Frank Darabont.

    • The movie is based on a Stephen King novella and follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.

    • The film explores themes of friendship, h...

    • Answered by AI
    Add your answer
Round 2 - Assignment 

It was a typing test on a computer

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 14 Sep 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Aug 2024.

Round 1 - HR 

(1 Question)

  • Q1. Basic introduction
    • Add your answer
Round 2 - Aptitude Test 

Verbal basic questions quant eng lr

Round 3 - Technical 

(2 Questions)

  • Q1. Why do you want to do this job
  • Ans. 

    I am passionate about helping customers and providing excellent service.

    • I enjoy interacting with people and solving problems

    • I have strong communication skills and empathy

    • I thrive in fast-paced environments and enjoy multitasking

    • I have previous experience in customer service roles, such as working in retail or hospitality

    • Answered by AI
    Add your answer
  • Q2. Because I want to developmy communicationand i want experience beforedoing mba
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic English required to crack interview maintain score in aptitude test

Customer Service Executive Interview Questions & Answers

Foundever user image Anonymous

posted on 30 Sep 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Typing test and listening
    • Add your answer
  • Q2. Conversation and HR friendly nature
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Foundever
I was really impressed with the level of service I received!
More about working at HGS

HGS Interview FAQs

How many rounds are there in HGS Customer Service Executive interview?
HGS interview process usually has 2-3 rounds. The most common rounds in the HGS interview process are Aptitude Test, Assignment and Group Discussion.
How to prepare for HGS Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HGS. The most common topics and skills that interviewers at HGS expect are Customer Service, voice process, Communication Skills, International Voice Process and UK Process.

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HGS Interviews By Designations

Interview Questions for Popular Designations

People are getting interviews through

based on 2 HGS interviews
WalkIn
Job Portal
50%
50%
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

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Fast track your campus placements

Mumbai University Placement Questions
1 Interview
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HGS Customer Service Executive Salary
based on 234 salaries
₹1 L/yr - ₹5 L/yr
12% less than the average Customer Service Executive Salary in India
View more details

HGS Customer Service Executive Reviews and Ratings

based on 89 reviews

3.6/5

Rating in categories

3.9

Skill development

3.5

Work-Life balance

3.1

Salary & Benefits

3.8

Job Security

3.5

Company culture

2.8

Promotions/Appraisal

3.6

Work Satisfaction

Explore 89 Reviews and Ratings
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