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HGS Customer Service Executive Interview Questions and Answers

Updated 25 Jun 2024

HGS Customer Service Executive Interview Experiences

5 interviews found

Customer Service Executive Interview Questions & Answers

user image S.Merbilin Shaj

posted on 25 Jun 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Little bit tough ...and after they announced the aptitude results

Round 2 - HR 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Previous work experience
    • Add your answer

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 30 Aug 2021

Interview Questionnaire 

2 Questions

  • Q1. Speak something in Hindi
  • Ans. 

    I can speak Hindi fluently.

    • Namaste, kaise ho? (Hello, how are you?)

    • Mujhe Hindi bolna aata hai. (I know how to speak Hindi.)

    • Main Hindi mein baat kar sakta/sakti hoon. (I can speak in Hindi.)

    • Answered by AI
    Add your answer
  • Q2. Tell me about yourself in English
    • View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - After completing my introduction in English,
I have to go for second round to speak in Hindi, when I have completed my second round ,then they told to me that bhojpuri is mixed in your Hindi language.

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Customer Service Executive Interview Questions & Answers

user image Suchetha Priyadarshini

posted on 9 Mar 2022

I applied via Walk-in and was interviewed before Mar 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Assignment 
Round 3 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Hgs is a wonderful company.....which gave opportunity to know my ability....

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 20 Mar 2021

I applied via Naukri.com and was interviewed before Mar 2020. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why you want to work with us ?
    • View 2 more answers
  • Q2. Are you comfortable for rotational shift
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be real and straight forward while giving interview.
Avoid circumstances for yes and no .
Be straight either yes or no.

HGS interview questions for designations

 Customer Service Associate

 (2)

 Customer Service Professional

 (1)

 Customer Care Executive

 (4)

 Customer Relation Officer

 (6)

 Customer Relationship Officer

 (2)

 Brand Promoter Customers Handle and Customer Service

 (2)

 Field Service Engineer

 (2)

 Non Voice Customer Care Executive

 (1)

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 7 Aug 2017

I was interviewed in Aug 2017.

Interview Questionnaire 

1 Question

  • Q1. I had been asked to say something about myself
    • Add your answer

Interview Preparation Tips

Round: HR Interview
Experience: Respective interviewer asked about myself, family background, about my qualifications, I was quite nervous, interviewer was very clear at his point that is "we are not here to understand ua nervousness, we only measure the confidence" that was encouragable
Tips: Always answer respectively in short and simple, truth and understandable

College Name: Mumbai university

Top trending discussions

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Interview Tips & Stories
5d
whimsicaldove
·
works at
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Bloomberg interview
I have been shortlisted for an interview at Bloomberg for the investment / real estate reporter role. How can I prepare for the interview? What all do I need to keep in mind for my prep? Please help, I am very nervous! Thank you
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

TELUS Digital user image Mohamed Younus Hussain

posted on 8 Jul 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Coding Test 

Typing test which was very easy

Round 2 - Aptitude Test 

General English reading test which was good

Round 3 - Group Discussion 

Conversation test which was a bit hard

Customer Service Executive Interview Questions & Answers

Omega Healthcare user image Anonymous

posted on 13 Dec 2023

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Telling about myself
    • Add your answer
Round 3 - versant test 

(1 Question)

  • Q1. Test will be for grammar listening check online
    • Add your answer
Round 4 - Behavioral 

(1 Question)

  • Q1. Few questions about my background.
    • Add your answer
Round 5 - Behavioral 

(1 Question)

  • Q1. In manager round they will explain the work time and salary that's it.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview rounds it's easy just clear the versant we have to score 50 minimum and good communication is mandatory.

Customer Service Executive Interview Questions & Answers

TTEC India user image Anonymous

posted on 16 Jul 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic grammar and reasoning test.

Round 2 - Assignment 

SRT based typing chat test.

Customer Service Executive Interview Questions & Answers

TaskUs user image Anonymous

posted on 10 Apr 2024

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Told about your experience
    • Add your answer
  • Q3. 1 year experiencein bpo
    • Add your answer
Round 2 - Assignment 

About your knowledge

Customer Service Executive Interview Questions & Answers

IntouchCX user image Anonymous

posted on 28 Dec 2022

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

After screening you will receive a link for the aptitude test you have to pass that test to move on to the next round.

Round 3 - Type test 

(2 Questions)

  • Q1. You will have to show your typing skills.
    • Add your answer
  • Q2. Basic grammar test will be conducted.
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. General HR question were asked.
    • Add your answer
Round 5 - Technical 

(1 Question)

  • Q1. Again type test will be conducted and some question about the process will be asked.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication and type speed will help you land this job.
More about working at HGS

HGS Interview FAQs

How many rounds are there in HGS Customer Service Executive interview?
HGS interview process usually has 2-3 rounds. The most common rounds in the HGS interview process are Aptitude Test, Assignment and Group Discussion.
How to prepare for HGS Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HGS. The most common topics and skills that interviewers at HGS expect are Customer Service, voice process, Communication Skills, International Voice Process and UK Process.

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HGS Customer Service Executive Interview Process

based on 1 interview

Interview experience

1
  
Bad
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Fast track your campus placements

Mumbai University Placement Questions
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HGS Customer Service Executive Salary
based on 237 salaries
₹1 L/yr - ₹5 L/yr
14% less than the average Customer Service Executive Salary in India
View more details

HGS Customer Service Executive Reviews and Ratings

based on 90 reviews

3.6/5

Rating in categories

3.9

Skill development

3.5

Work-life balance

3.1

Salary

3.8

Job security

3.5

Company culture

2.8

Promotions

3.6

Work satisfaction

Explore 90 Reviews and Ratings
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Navi Mumbai

0-3 Yrs

₹ 0.5-2.5 LPA

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