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based on 25.4k Reviews

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Concentrix Corporation Customer Service Executive Interview Questions, Process, and Tips

Updated 26 Dec 2024

Top Concentrix Corporation Customer Service Executive Interview Questions and Answers

View all 13 questions

Concentrix Corporation Customer Service Executive Interview Experiences

67 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Nov 2024. There were 6 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Introduction and experience related questions (easy)
Round 2 - Assignment 

Essay Writing on any specific topic like money, time.

Round 3 - Assignment 

Amcat- Voice and chat rounds using different software

Round 4 - HR 

(1 Question)

  • Q1. HR- Chat on live meet
Round 5 - Typing Test 

(1 Question)

  • Q1. Manager Round with operations team member
Round 6 - HR 

(1 Question)

  • Q1. Final HR round for salary and documents

Interview Preparation Tips

Interview preparation tips for other job seekers - Typing text to check your typing speed
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Not aptitude test actually its a test to check communication, There is one softener where they asked basic English questions of grammar, and also verbal and non verbal test include.

Round 2 - HR 

(2 Questions)

  • Q1. Self introduction in brief
  • Ans. 

    I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.

    • Experienced in handling customer inquiries and complaints

    • Skilled in problem-solving and conflict resolution

    • Strong communication and interpersonal skills

    • Ability to work well under pressure and in a fast-paced environment

  • Answered by AI
  • Q2. Prove your convenience skills.

Interview Preparation Tips

Interview preparation tips for other job seekers - I'm applying throw consaltancy but HR is stuck in traffic so they take my round virtual, it's only 15 mins of interview he only checks my communication skills , I shared that my skill is that I'm good to convince someone so He asked my that tell me incident where you convince somebody etc. so this type of que they only focus on your communication wish you the best.. concentrix is really a good company.

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Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. It was an ai interview basically questions were about personality like how you helped someone
  • Q2. How to work in a team
  • Q3. How you work in a pressure environment
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Company Website and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

20 mins of testing your vocabulary and fluency skills in English

Round 2 - Assignment 

To write a paragraph in English within 20mins to test your grammatical skills and total how many words to test your typing speed as well

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Service Executive interview:
  • English Typing
  • Spoken English
  • english grammer
  • Vocabulary
Interview preparation tips for other job seekers - Once you have cleared the online CBT tests you will directly get a call from the HR team

Concentrix Corporation interview questions for designations

 Customer Service

 (2)

 Senior Customer Service Executive

 (7)

 Customer Service Associate

 (37)

 Customer Service Representative

 (24)

 Customer Service Advisor

 (16)

 Customer Service Agent

 (2)

 Customer Service Manager

 (1)

 Customer Service Officer

 (1)

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
No response

I applied via Referral and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - Aptitude Test 

Essay writing, Typing test, Email writing

Get interview-ready with Top Concentrix Corporation Interview Questions

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Repeat the lines fluently

Round 2 - Coding Test 

First listen the lines andthen repeat it

Round 3 - Assignment 

Give the topic and u have tell about that topic inshort

Interview Preparation Tips

Interview preparation tips for other job seekers - Same lines repeat
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Read about women empowerment and about social media aslo If you become a prime mimister of a state what will you do stop the crime Tell me about yourself How was your last weekend Your dailu schedule
Round 2 - Technical 

(1 Question)

  • Q1. It will versant so be prepared

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident because getting selected is not very hard and concentrix is also a very good and reputated company

Customer Service Executive interview

user image Dheeru Talks

posted on 16 Nov 2021

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Normally asking the introduction once introduction done they will give you any topic you can speak upto 5 mins
  • Q2. How did you spend your time yesterday ?
  • Q3. Tell me the situation of air pollution recently
  • Ans. 

    Air pollution has been a major concern recently due to factors such as industrial emissions, vehicle exhaust, and wildfires.

    • Increase in industrial activities leading to higher emissions of pollutants

    • High levels of vehicle exhaust contributing to poor air quality

    • Wildfires releasing harmful particles and gases into the atmosphere

    • Government initiatives to reduce air pollution through regulations and awareness campaigns

  • Answered by AI
Round 3 - Assignment 

Depends on the process if you are selected in voice so given a amcat test or if you got selected in non voice so Gad test will be taken by HR

Round 4 - Group Discussion 

They will give you the any situation so you need to identify the situation then provides the better solution to the HR

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Aug 2023. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Introduction and customer service
  • Q2. Salary expectation
  • Q3. Your Aspiration

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy

Concentrix Corporation Interview FAQs

How many rounds are there in Concentrix Corporation Customer Service Executive interview?
Concentrix Corporation interview process usually has 2-3 rounds. The most common rounds in the Concentrix Corporation interview process are Resume Shortlist, One-on-one Round and HR.
How to prepare for Concentrix Corporation Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Concentrix Corporation. The most common topics and skills that interviewers at Concentrix Corporation expect are Customer Service, English, customer support, Asap and BPO Hiring.
What are the top questions asked in Concentrix Corporation Customer Service Executive interview?

Some of the top questions asked at the Concentrix Corporation Customer Service Executive interview -

  1. Can you rearrange the sentences on basic given parts of sentenc...read more
  2. How would you handle the unsatisfied custom...read more
  3. Can you repeat paragraph you hear in bri...read more
How long is the Concentrix Corporation Customer Service Executive interview process?

The duration of Concentrix Corporation Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Concentrix Corporation Customer Service Executive Interview Process

based on 9 interviews in last 1 year

1 Interview rounds

  • Aptitude Test Round
View more
Concentrix Corporation Customer Service Executive Salary
based on 3.7k salaries
₹0.9 L/yr - ₹7.8 L/yr
7% more than the average Customer Service Executive Salary in India
View more details

Concentrix Corporation Customer Service Executive Reviews and Ratings

based on 939 reviews

3.9/5

Rating in categories

3.8

Skill development

3.7

Work-life balance

3.5

Salary

4.1

Job security

4.0

Company culture

3.2

Promotions

3.6

Work satisfaction

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