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Concentrix Corporation Customer Care Executive Interview Questions, Process, and Tips

Updated 10 Feb 2025

Top Concentrix Corporation Customer Care Executive Interview Questions and Answers

  • Q1. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?
  • Q2. What will you do if the customer is talking to you inappropriately?
  • Q3. What will you do if the customer is very rude?
View all 12 questions

Concentrix Corporation Customer Care Executive Interview Experiences

51 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about your self
  • Q2. How to handle a angry customer
  • Ans. 

    Listen to their concerns, empathize, apologize, offer solutions, follow up

    • Listen actively to their complaints without interrupting

    • Empathize with their situation and show understanding

    • Apologize for any inconvenience caused, even if it wasn't your fault

    • Offer solutions to resolve the issue and make things right

    • Follow up with the customer to ensure their satisfaction

  • Answered by AI
  • Q3. Please tell me your previous experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Polite and prepare your way of expressing
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Introduction and past experience.
  • Q2. Versant round and amcat test
  • Q3. Average questions

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Oct 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Q2. 3 laws in your country which you want to remove
  • Ans. 

    Laws related to censorship, discrimination, and privacy should be removed.

    • Remove laws restricting freedom of speech and expression

    • Eliminate laws that allow discrimination based on race, gender, or sexual orientation

    • Revoke laws that infringe on individuals' right to privacy, such as surveillance without consent

  • Answered by AI
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Share previous company experience
Round 2 - Aptitude Test 

It has many sessions for checking your listening, speaking and grammar

Concentrix Corporation interview questions for designations

 Customer Care

 (1)

 Customer Care Representative

 (2)

 Customer Care Associate

 (1)

 Non Voice Customer Care Executive

 (13)

 Voice Process Customer Care Executive

 (2)

 Customer Care Executive Banking Process

 (1)

 Senior Customer Care Operations Executive

 (1)

 Health Care Executive

 (2)

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(4 Questions)

  • Q1. Describe your last trip for 2-3 minutes
  • Ans. 

    My last trip was to the beautiful city of Paris, where I explored iconic landmarks and indulged in delicious French cuisine.

    • Visited the Eiffel Tower and took a boat cruise on the Seine River

    • Tried traditional French pastries like croissants and macarons

    • Explored the Louvre Museum and saw famous artworks like the Mona Lisa

  • Answered by AI
  • Q2. Speak on color white for five minutes
  • Ans. 

    The color white symbolizes purity, cleanliness, and simplicity.

    • White is often associated with innocence and new beginnings.

    • It is commonly used in weddings to represent purity and unity.

    • White is also used in healthcare settings to convey cleanliness and sterility.

    • In design, white is often used to create a sense of space and simplicity.

    • White can also symbolize peace and tranquility.

  • Answered by AI
  • Q3. What is your favourite color and why?
  • Ans. 

    My favorite color is blue because it reminds me of the calming ocean and clear skies.

    • Blue is associated with tranquility and peace

    • It symbolizes loyalty and trustworthiness

    • Examples: Blue ocean, clear blue skies

  • Answered by AI
  • Q4. How was your last weekend?
  • Ans. 

    My last weekend was relaxing and enjoyable.

    • Spent time with family and friends

    • Went for a hike in the mountains

    • Watched a movie at home

    • Tried out a new restaurant in town

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - should have good comms and creative thinking

Get interview-ready with Top Concentrix Corporation Interview Questions

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Aptitude Test 

Amcat test was the first thing

Round 2 - One-on-one 

(2 Questions)

  • Q1. Self introduction, why you want to join cnx etc
  • Q2. What is your next five year plan etc
Round 3 - HR 

(1 Question)

  • Q1. HR will ask about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - If you have a good communication skills go for it.

Customer Care Executive Interview Questions & Answers

user image Vedangi Priskela

posted on 22 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I was interviewed in Dec 2024.

Round 1 - Assignment 

Online test, they have check the English grammar, spoken English, language

Customer Care Executive Interview Questions & Answers

user image Mohammad Afan Ansari

posted on 6 Feb 2025

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. What do you know about Ranchi ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't waste your time on concentrix.
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Dec 2023. There were 3 interview rounds.

Round 1 - Assignment 

What is the importance of money

Round 2 - HR 

(1 Question)

  • Q1. About your father
Round 3 - One-on-one 

(1 Question)

  • Q1. Translation the customer not received its items yet
  • Ans. 

    The customer has not received their items yet.

    • Apologize for the inconvenience caused to the customer

    • Ask for the order details to track the shipment

    • Offer to investigate the issue and provide a resolution

    • Provide alternative solutions such as a refund or replacement

    • Ensure the customer that their satisfaction is a top priority

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assesmenttest 

(1 Question)

  • Q1. Concentrix take myamcattest it is based on reading, speaking and listening and grammar error and fill in the blank , customer and executive conversation round .Then a topic given to tell something about it...
Round 3 - HR 

(1 Question)

  • Q1. Here you get some behaviour question now I Cant remember all of them but some of them which type of job profile do you looking for ? then what is my education qualification ? What is my work experience ?

Interview Preparation Tips

Interview preparation tips for other job seekers - I am also a job seekers but try to give some experience it is just which I am just face please do practice and practice before give any written or speaking test . before going to apply any job know everything in details if it is company or what is job responsibility .

Concentrix Corporation Interview FAQs

How many rounds are there in Concentrix Corporation Customer Care Executive interview?
Concentrix Corporation interview process usually has 2-3 rounds. The most common rounds in the Concentrix Corporation interview process are One-on-one Round, HR and Resume Shortlist.
How to prepare for Concentrix Corporation Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Concentrix Corporation. The most common topics and skills that interviewers at Concentrix Corporation expect are Hindi, Communication Skills, Customer Service, Domestic BPO and English.
What are the top questions asked in Concentrix Corporation Customer Care Executive interview?

Some of the top questions asked at the Concentrix Corporation Customer Care Executive interview -

  1. 1. If the customer had two queries at the same time,how did you handle the 2 qu...read more
  2. What will you do if the customer is talking to you inappropriate...read more
  3. What will you do if the customer is very ru...read more
How long is the Concentrix Corporation Customer Care Executive interview process?

The duration of Concentrix Corporation Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Concentrix Corporation Customer Care Executive Interview Process

based on 44 interviews

4 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
  • One-on-one Round
View more
Concentrix Corporation Customer Care Executive Salary
based on 2.4k salaries
₹1 L/yr - ₹7 L/yr
13% more than the average Customer Care Executive Salary in India
View more details

Concentrix Corporation Customer Care Executive Reviews and Ratings

based on 804 reviews

4.0/5

Rating in categories

3.7

Skill development

3.8

Work-life balance

3.5

Salary

4.1

Job security

3.9

Company culture

3.3

Promotions

3.7

Work satisfaction

Explore 804 Reviews and Ratings
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