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Concentrix Corporation Customer Care Executive Interview Questions and Answers
17 Interview questions
I handle irate customers with empathy, active listening, and effective problem-solving to ensure their concerns are addressed promptly.
Stay calm and composed to avoid escalating the situation.
Listen actively to the customer's concerns without interrupting.
Empathize with their feelings by acknowledging their frustration.
Apologize sincerely for any inconvenience caused, even if it's not your fault.
Offer a solution o...
I seek to work to contribute positively, gain experience, and achieve personal and professional growth in a dynamic environment.
To gain practical experience in customer service, enhancing my communication skills.
To contribute to a team that values customer satisfaction, ensuring clients feel valued.
To achieve financial independence and support my personal goals, such as further education.
To develop problem-solving...
Laws related to censorship, discrimination, and privacy should be removed.
Remove laws restricting freedom of speech and expression
Eliminate laws that allow discrimination based on race, gender, or sexual orientation
Revoke laws that infringe on individuals' right to privacy, such as surveillance without consent
Listen to their concerns, empathize, apologize, offer solutions, follow up
Listen actively to their complaints without interrupting
Empathize with their situation and show understanding
Apologize for any inconvenience caused, even if it wasn't your fault
Offer solutions to resolve the issue and make things right
Follow up with the customer to ensure their satisfaction
Concentrix is known for its excellent customer service reputation and career growth opportunities.
Concentrix has a strong reputation for providing excellent customer service
The company offers opportunities for career growth and development
Concentrix values its employees and provides a positive work environment
BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business operations.
BPO involves outsourcing non-core business functions such as customer service, technical support, and back-office operations.
Companies opt for BPO to reduce costs, improve efficiency, and focus on core business activities.
BPO services can be provided onshore, nearshore, or offshore...
The customer has not received their items yet.
Apologize for the inconvenience caused to the customer
Ask for the order details to track the shipment
Offer to investigate the issue and provide a resolution
Provide alternative solutions such as a refund or replacement
Ensure the customer that their satisfaction is a top priority
Enthusiastic customer care executive with a passion for helping others and a strong background in communication and problem-solving.
Background: I have over 3 years of experience in customer service roles, where I developed strong communication skills.
Skills: Proficient in handling customer inquiries and resolving issues efficiently, as demonstrated in my previous role at XYZ Company.
Achievements: Successfully impr...
A mock call for a Customer Care Executive involves handling customer inquiries and resolving issues effectively.
Greet the customer warmly and introduce yourself.
Listen actively to the customer's issue without interrupting.
Ask clarifying questions to fully understand the problem.
Provide a solution or escalate the issue if necessary.
Thank the customer for their patience and offer further assistance.
Yes, I can handle pressure effectively.
I have experience working in high-pressure environments and have consistently met deadlines and targets.
I am able to stay calm and focused under pressure, which allows me to make rational decisions and provide excellent customer service.
I prioritize tasks and manage my time efficiently to handle multiple responsibilities and meet customer needs.
I am adaptable and can quickly ...
Concentrix Corporation Customer Care Executive Interview Experiences
58 interviews found
Anonymous
I applied via Naukri.com and was interviewed in Oct 2024. There was 1 interview round.
(3 Questions)
- Q1. Tell me about your self
- Ans.
I am a dedicated customer service professional with a passion for helping others and a strong background in communication and problem-solving.
Over 3 years of experience in customer service roles, consistently achieving high customer satisfaction ratings.
Skilled in handling customer inquiries and complaints, resolving issues efficiently and effectively.
Proficient in using CRM software to track customer interactions and ...
- Q2. How to handle a angry customer
- Ans.
Listen to their concerns, empathize, apologize, offer solutions, follow up
Listen actively to their complaints without interrupting
Empathize with their situation and show understanding
Apologize for any inconvenience caused, even if it wasn't your fault
Offer solutions to resolve the issue and make things right
Follow up with the customer to ensure their satisfaction
- Q3. Please tell me your previous experience
- Ans.
I have extensive experience in customer service, focusing on resolving issues and enhancing customer satisfaction across various industries.
Customer Interaction: Handled over 100 customer inquiries daily, providing solutions and ensuring a positive experience.
Problem Resolution: Successfully resolved complex issues by collaborating with technical teams, leading to a 30% reduction in escalated cases.
Feedback Implementat...
Interview Preparation Tips
I appeared for an interview in Mar 2025, where I was asked the following questions.
- Q1. How do you handle irate customers
- Ans.
I handle irate customers with empathy, active listening, and effective problem-solving to ensure their concerns are addressed promptly.
Stay calm and composed to avoid escalating the situation.
Listen actively to the customer's concerns without interrupting.
Empathize with their feelings by acknowledging their frustration.
Apologize sincerely for any inconvenience caused, even if it's not your fault.
Offer a solution or alt...
- Q2. What was your roles and responsibilities in the privious role
- Ans.
In my previous role, I managed customer inquiries, resolved issues, and ensured high satisfaction through effective communication.
Handled customer inquiries via phone, email, and chat, ensuring timely responses.
Resolved customer complaints by identifying issues and providing appropriate solutions, such as offering refunds or replacements.
Maintained detailed records of customer interactions to track issues and follow up...
- Q3. What was your relationship like with your previous manager or team lead?
- Q4. Kpi and KRA
Interview Preparation Tips
Hariom Singh
(3 Questions)
- Q1. Introduction and past experience.
- Q2. Versant round and amcat test
- Q3. Average questions
Selected
I appeared for an interview in Oct 2024.
(2 Questions)
- Q1. Introduce yourself
- Q2. 3 laws in your country which you want to remove
- Ans.
Laws related to censorship, discrimination, and privacy should be removed.
Remove laws restricting freedom of speech and expression
Eliminate laws that allow discrimination based on race, gender, or sexual orientation
Revoke laws that infringe on individuals' right to privacy, such as surveillance without consent
(2 Questions)
- Q1. Tell me about yourself
- Q2. Share previous company experience
- Ans.
In my previous role, I excelled in providing exceptional customer service and resolving issues efficiently.
Handled an average of 50 customer inquiries daily, ensuring timely responses and resolutions.
Implemented a new ticketing system that reduced response time by 30%.
Received 'Employee of the Month' for outstanding customer feedback and satisfaction scores.
Trained new team members on best practices for customer intera...
It has many sessions for checking your listening, speaking and grammar
Jeevan Kumar
- Q1. Can you tell me about yourself?
- Q2. Why did you leave your previous job?
(4 Questions)
- Q1. Describe your last trip for 2-3 minutes
- Ans.
My last trip was to the beautiful city of Paris, where I explored iconic landmarks and indulged in delicious French cuisine.
Visited the Eiffel Tower and took a boat cruise on the Seine River
Tried traditional French pastries like croissants and macarons
Explored the Louvre Museum and saw famous artworks like the Mona Lisa
- Q2. Speak on color white for five minutes
- Ans.
The color white symbolizes purity, cleanliness, and simplicity.
White is often associated with innocence and new beginnings.
It is commonly used in weddings to represent purity and unity.
White is also used in healthcare settings to convey cleanliness and sterility.
In design, white is often used to create a sense of space and simplicity.
White can also symbolize peace and tranquility.
- Q3. What is your favourite color and why?
- Ans.
My favorite color is blue because it reminds me of the calming ocean and clear skies.
Blue is associated with tranquility and peace
It symbolizes loyalty and trustworthiness
Examples: Blue ocean, clear blue skies
- Q4. How was your last weekend?
- Ans.
My last weekend was relaxing and enjoyable.
Spent time with family and friends
Went for a hike in the mountains
Watched a movie at home
Tried out a new restaurant in town
Interview Preparation Tips
Selected
Amcat test was the first thing
(2 Questions)
- Q1. Self introduction, why you want to join cnx etc
- Q2. What is your next five year plan etc
- Ans.
In five years, I aim to grow in customer care, enhance my skills, and contribute to team success while pursuing leadership opportunities.
Develop expertise in customer service tools and techniques, such as CRM software, to improve efficiency.
Aim for a leadership role, such as a team lead or supervisor, to mentor new employees and enhance team performance.
Pursue relevant certifications in customer service or communicatio...
(1 Question)
- Q1. HR will ask about yourself.
Interview Preparation Tips
Vedangi Priskela
Selected
I appeared for an interview in Dec 2024.
Online test, they have check the English grammar, spoken English, language
Mohammad Afan Ansari
(1 Question)
- Q1. What do you know about Ranchi ?
- Ans.
Ranchi is the capital city of Jharkhand, known for its natural beauty and tribal culture.
Ranchi is the capital city of Jharkhand state in India
It is known for its lush greenery, waterfalls, and natural beauty
Ranchi is also famous for its tribal culture and traditions
The city is home to popular tourist attractions like Tagore Hill, Rock Garden, and Hundru Falls
Interview Preparation Tips
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Concentrix Corporation Interview FAQs
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The duration of Concentrix Corporation Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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