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Concentrix Corporation Customer Care Executive Interview Questions, Process, and Tips
Top Concentrix Corporation Customer Care Executive Interview Questions and Answers
- Q1. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?
- Q2. What will you do if the customer is talking to you inappropriately?
- Q3. What will you do if the customer is very rude?
Concentrix Corporation Customer Care Executive Interview Experiences
48 interviews found
Anonymous
I applied via Naukri.com and was interviewed in Oct 2024. There was 1 interview round.
(3 Questions)
- Q1. Tell me about your self
- Q2. How to handle a angry customer
- Ans.
Listen to their concerns, empathize, apologize, offer solutions, follow up
Listen actively to their complaints without interrupting
Empathize with their situation and show understanding
Apologize for any inconvenience caused, even if it wasn't your fault
Offer solutions to resolve the issue and make things right
Follow up with the customer to ensure their satisfaction
- Q3. Please tell me your previous experience
Interview Preparation Tips
Hariom Singh
(3 Questions)
- Q1. Introduction and past experience.
- Q2. Versant round and amcat test
- Q3. Average questions
Selected
I was interviewed in Oct 2024.
(2 Questions)
- Q1. Introduce yourself
- Q2. 3 laws in your country which you want to remove
- Ans.
Laws related to censorship, discrimination, and privacy should be removed.
Remove laws restricting freedom of speech and expression
Eliminate laws that allow discrimination based on race, gender, or sexual orientation
Revoke laws that infringe on individuals' right to privacy, such as surveillance without consent
(2 Questions)
- Q1. Tell me about yourself
- Q2. Share previous company experience
It has many sessions for checking your listening, speaking and grammar
Concentrix Corporation interview questions for designations
(4 Questions)
- Q1. Describe your last trip for 2-3 minutes
- Ans.
My last trip was to the beautiful city of Paris, where I explored iconic landmarks and indulged in delicious French cuisine.
Visited the Eiffel Tower and took a boat cruise on the Seine River
Tried traditional French pastries like croissants and macarons
Explored the Louvre Museum and saw famous artworks like the Mona Lisa
- Q2. Speak on color white for five minutes
- Ans.
The color white symbolizes purity, cleanliness, and simplicity.
White is often associated with innocence and new beginnings.
It is commonly used in weddings to represent purity and unity.
White is also used in healthcare settings to convey cleanliness and sterility.
In design, white is often used to create a sense of space and simplicity.
White can also symbolize peace and tranquility.
- Q3. What is your favourite color and why?
- Ans.
My favorite color is blue because it reminds me of the calming ocean and clear skies.
Blue is associated with tranquility and peace
It symbolizes loyalty and trustworthiness
Examples: Blue ocean, clear blue skies
- Q4. How was your last weekend?
- Ans.
My last weekend was relaxing and enjoyable.
Spent time with family and friends
Went for a hike in the mountains
Watched a movie at home
Tried out a new restaurant in town
Interview Preparation Tips
Get interview-ready with Top Concentrix Corporation Interview Questions
Selected
Amcat test was the first thing
(2 Questions)
- Q1. Self introduction, why you want to join cnx etc
- Q2. What is your next five year plan etc
(1 Question)
- Q1. HR will ask about yourself.
Interview Preparation Tips
I applied via Walk-in and was interviewed in Dec 2023. There were 3 interview rounds.
What is the importance of money
(1 Question)
- Q1. About your father
(1 Question)
- Q1. Translation the customer not received its items yet
- Ans.
The customer has not received their items yet.
Apologize for the inconvenience caused to the customer
Ask for the order details to track the shipment
Offer to investigate the issue and provide a resolution
Provide alternative solutions such as a refund or replacement
Ensure the customer that their satisfaction is a top priority
Job Updates With Radha
I applied via Referral and was interviewed in Oct 2023. There were 3 interview rounds.
(1 Question)
- Q1. Concentrix take myamcattest it is based on reading, speaking and listening and grammar error and fill in the blank , customer and executive conversation round .Then a topic given to tell something about it...
(1 Question)
- Q1. Here you get some behaviour question now I Cant remember all of them but some of them which type of job profile do you looking for ? then what is my education qualification ? What is my work experience ?
Interview Preparation Tips
Shalini Das
(1 Question)
- Q1. Introduction, salary expectation , reason to leave previous company,
Top trending discussions
Concentrix Corporation Interview FAQs
Some of the top questions asked at the Concentrix Corporation Customer Care Executive interview -
The duration of Concentrix Corporation Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Concentrix Corporation Customer Care Executive Interview Process
based on 13 interviews in last 1 year
3 Interview rounds
- One-on-one Round 1
- HR Round
- One-on-one Round 2
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Concentrix Corporation Customer Care Executive Reviews and Ratings
based on 793 reviews
Rating in categories
|
Customer Service Executive
3.6k
salaries
|  ₹0.9 L/yr - ₹7.8 L/yr |
|
Advisor
3.6k
salaries
| ₹0.9 L/yr - ₹7 L/yr |
|
Assistant Manager
3.3k
salaries
| ₹2.9 L/yr - ₹10.2 L/yr |
|
Senior Representative
3k
salaries
| ₹1.5 L/yr - ₹6.5 L/yr |
|
Content Moderator
2.9k
salaries
| ₹1.7 L/yr - ₹5 L/yr |
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