Teleperformance Customer Care Executive Interview Questions, Process, and Tips

Q1. What is a Business Process Outsourcing (BPO)?
Ans. 
BPO is the practice of contracting specific business tasks to a third-party service provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BPO companies include Accenture, Conve
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Q2. What motivates you to pursue this job?
Ans. 
I am motivated to pursue a career as a Customer Care Executive because I enjoy helping others and resolving issues to ensure customer satisfaction.
• I have a passion for providing excellent customer service and building positive relationships with customers.

• I am motivated by the opportunity to make a difference in someone's day by resolving their concerns and providing support.

• I enjoy the challenge of problem-solving and...read more
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Q3. How much salary did you expect?
Ans. 
I am looking for a competitive salary that reflects my experience and skills in customer care.
• I am open to discussing salary based on the responsibilities and expectations of the role.

• I have researched the average salary range for Customer Care Executives in this industry.

• I am looking for a salary that is commensurate with my qualifications and experience.

• I am also interested in discussing benefits and opportunities fo
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Q4. What are the main kpi in bpo
Ans. 
Key Performance Indicators (KPIs) in a BPO are metrics used to measure the performance and success of the operations.
• Average Handle Time (AHT) - measures the average time taken to handle a customer query or concern.

• First Call Resolution (FCR) - measures the percentage of customer issues resolved on the first call.

• Customer Satisfaction Score (CSAT) - measures the satisfaction level of customers with the service provided...read more
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Q1. Good company for freshers
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Q2. Tell me about yourself
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Q3. Hardwork and smartwork
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Q4. About family tellme something
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Topic on customer query related to ordering of his taxi 🚖 he booked through rapido it consumed lot of time in coming to his home

Group discussion on any topic related to online marketing disadvantages

Q1. Questions and answers about family background and documentation
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Q2. One to one round
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Q3. Give brief intro about family background
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Q4. Give brief intro about your studies schooling job experiences etc
Ans. 
I have a Bachelor's degree in Business Administration and 3 years of experience in customer service.
• Bachelor's degree in Business Administration

• 3 years of experience in customer service
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Q5. Who and all are there in your family what r they doing
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Q6. Ask about wat ur father do now after retirement
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Q7. Wat u mean by supplychain
Ans. 
Supply chain refers to the network of individuals, organizations, resources, activities, and technology involved in the creation and sale of a product.
• Supply chain involves the flow of goods, services, information, and finances from the initial raw materials to the final customer.

• It includes various stages such as sourcing, production, distribution, and delivery.

• Efficient supply chain management is crucial for reducing...read more
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Q1. Self introduction
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Q2. Tell me your yesterday routine
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Q1. Self introduction
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Q2. Tell me about bihar.
Ans. 
Bihar is a state in eastern India known for its rich history, culture, and agriculture.
• Bihar is one of the oldest inhabited places in the world.

• It is famous for its ancient universities like Nalanda and Vikramshila.

• The state is known for its fertile land and agricultural produce.

• Bihar has a diverse culture with festivals like Chhath Puja and Sonepur Mela.

• It is also a major pilgrimage site for Buddhists, Hindus, and Jai
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Q3. Why you want to join BPO?
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Q4. What do you understand by BPO?
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples o...read more
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Q5. What is customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and handling complaints effectively.
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Q6. How to deal with the angry customer?
Ans. 
Listen to their concerns, empathize, apologize, offer solutions, and follow up.
• Listen actively to their concerns without interrupting.

• Empathize with their situation and show understanding.

• Apologize for any inconvenience caused, even if it wasn't your fault.

• Offer solutions to resolve the issue and make things right.

• Follow up with the customer to ensure their satisfaction and build trust.
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Q7. Do you need any leave in six months after joining?
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Q8. Will a sign a bound for a year?
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Q1. You need to write an email.
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