Teleperformance Customer Care Executive Interview Questions, Process, and Tips

Q1. What is IP address
Ans. 
An IP address is a unique numerical label assigned to each device connected to a computer network.
• IP address stands for Internet Protocol address

• It is used to identify and locate devices on a network

• There are two types of IP addresses - IPv4 and IPv6

• Example of an IPv4 address: 192.168.1.1

• Example of an IPv6 address: 2001:0db8:85a3:0000:0000:8a2e:0370:7334
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Q1. They take your first round in which they ask you to give your self introduction the after they'll decide on the basis of your confidence and communication
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Q2. Tell me about yourself
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They take the second round in which they take test on computer as name of Mcat

Q1. Then they take one operational round in which a client or any other superior person takes your interview
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Q2. Are looking for any holiday for coming 3 months
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Round 1 was aptitude test.
Verbal
Typing
Ability check

Q1. Introduction about yourself
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Q2. About Education
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Mathematical DI caselets pie chart skills to be excellent one on one

Clocks calenders how much upcomer agent knows

Coding ninjas power BI are new topics

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Power BI is the new tool and update resume by 360 degree online payment of 200 Rs

Power BI tool turtle trading share market updates science knowledge how to crack coding ninjas and science student can only give answer

Zomato vs Instamart which is the best among two

Give answer assignment on group task if anybody agent takes responsibility to manage team what and all steps he take to resolve clashes

Q1. Introduce about yourself past experience and what are your hoppies are you multifascinated or multitasker or focus on one goal
Ans. 
I have 5 years of experience in customer care with a focus on problem-solving. I enjoy reading, hiking, and cooking in my free time.
• 5 years of experience in customer care

• Strong focus on problem-solving

• Hobbies include reading, hiking, and cooking
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Topic on offline marketing is best or online marketing is best

Case study on greenery topic whether forest should be reserved or destroyed and made gio tower

Q1. Family background verification documentation introduce about yourself once again
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Q1. Give a detailed information about what will be your roles and responsibilities
Ans. 
As a Customer Care Executive, my roles and responsibilities include resolving customer inquiries, providing product information, and ensuring customer satisfaction.
• Handling customer inquiries and resolving issues in a timely manner

• Providing accurate information about products or services

• Maintaining customer records and updating databases

• Ensuring customer satisfaction through effective communication and problem-solving

• C...read more
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Q2. How will you work in a pressurised condition elaborate
Ans. 
I thrive in high-pressure situations by staying calm, prioritizing tasks, and seeking support when needed.
• Remain calm and composed under pressure

• Prioritize tasks based on urgency and importance

• Seek support from colleagues or supervisors when needed

• Take short breaks to recharge and refocus

• Maintain open communication with team members
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Q3. Speak something about science geography historypolitical science and maths
Ans. 
I have a strong background in science, geography, history, political science, and maths.
• Science: I have studied various branches of science such as physics, chemistry, and biology.

• Geography: I am knowledgeable about different countries, continents, and physical features of the Earth.

• History: I have a good understanding of historical events, timelines, and significant figures.

• Political Science: I have studied political ...read more
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Any topic they can give on environment food delivery bill demands of customer

It was about topic given on how to issue an ordered demand of customer from your side