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Teleperformance
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I applied via Apna Jobs and was interviewed in Jun 2024. There were 4 interview rounds.
I am a dedicated and friendly customer service associate with 3 years of experience in resolving customer issues and providing excellent service.
Explain your background and experience in customer service
Highlight any relevant skills such as communication, problem-solving, and empathy
Mention any specific achievements or awards in customer service
Share your enthusiasm for helping customers and providing top-notch service
Yes, I am ready to work in shifts as I understand the importance of flexibility in customer service roles.
I am flexible with my schedule and can adapt to different shift timings.
I understand the importance of providing customer service round the clock.
I have previous experience working in shifts and have no issues with it.
I am willing to work weekends and holidays if required.
Mumbai ek vibrant aur jeevan se bhara shahar hai, jahan har kona apne alag rang aur mahaul ke saath bhara hua hai.
Mumbai Maharashtra ke rajya ka pramukh shahar hai
Yeh Bharat ki sabse badi film industry, Bollywood, ka ghar hai
Gateway of India, Marine Drive, aur Siddhivinayak Mandir jaise pramukh sthal yahan hain
Local trains aur BEST buses shahar ke pramukh sadakon ka pravesh dvar hain
Customer service empathy is the ability to understand and share the feelings of customers to provide personalized and compassionate support.
Customer service empathy involves actively listening to customers to understand their emotions and perspective.
It requires putting oneself in the customer's shoes to provide personalized and compassionate support.
Empathy helps in building trust and rapport with customers, leading t...
Amcat test ..In this test versant test is there, logical reasoning
I understand your concern and will work with you to find a satisfactory solution for your refund issue.
Listen actively to the customer's issue and show empathy
Apologize for any inconvenience caused
Offer a solution that aligns with company policies and customer satisfaction
Ensure the customer feels valued and appreciated throughout the process
I am a dedicated and experienced customer service professional with a strong focus on providing excellent support and building positive relationships with customers.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries, resolving issues, and providing product information
I am proficient in using CRM systems and have a strong attention to detail
I have received multiple awa...
Worked as a customer service representative at a retail store.
Assisted customers with product inquiries and purchases
Handled returns and exchanges
Resolved customer complaints and issues
Maintained a positive attitude and provided excellent customer service
Collaborated with team members to ensure smooth operations
I applied via Job Portal
I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving skills.
I have X years of experience in customer service roles
I excel at communication and interpersonal skills
I am adept at handling customer inquiries and resolving issues efficiently
I am a quick learner and always strive to provide excellent service
I am impressed by your company's commitment to customer satisfaction and growth opportunities.
I admire your company's reputation for excellent customer service
I am excited about the potential for career advancement within your organization
I believe my skills and experience align well with the values of your company
What people are saying about Teleperformance
Chat GPT was the topic
Typing test on there site
Teleperformance interview questions for designations
I applied via Referral
Get interview-ready with Top Teleperformance Interview Questions
I applied via Recruitment Consulltant and was interviewed in Dec 2023. There were 3 interview rounds.
Nothing to share, was normal
I will talk about the importance of effective communication in customer service.
Effective communication is key in understanding customer needs and providing satisfactory solutions.
Active listening is crucial to ensure customers feel heard and valued.
Clear and concise language helps avoid misunderstandings and confusion.
Empathy and patience are essential in handling difficult customers or situations.
Providing timely upd...
I applied via Walk-in and was interviewed in Jan 2024. There were 3 interview rounds.
I applied via Walk-in and was interviewed in Jan 2024. There was 1 interview round.
BPO industry refers to business process outsourcing where companies hire third-party service providers to handle specific business operations.
BPO industry involves outsourcing non-core business functions such as customer service, technical support, and back-office operations.
Companies opt for BPO services to reduce costs, improve efficiency, and focus on core business activities.
BPO industry is prevalent in countries l...
5 Interview rounds
based on 1.9k reviews
Rating in categories
Customer Care Executive
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Customer Service Executive
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| ₹1 L/yr - ₹6.5 L/yr |
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| ₹0.8 L/yr - ₹4.2 L/yr |
Team Lead
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| ₹1.1 L/yr - ₹8 L/yr |
Senior Customer Service Executive
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| ₹1 L/yr - ₹5.5 L/yr |
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