Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Teleperformance Team. If you also belong to the team, you can get access from here

Teleperformance Verified Tick

Compare button icon Compare button icon Compare
3.9

based on 28.5k Reviews

Filter interviews by

Teleperformance Customer Service Associate Interview Questions, Process, and Tips

Updated 27 Jan 2025

Top Teleperformance Customer Service Associate Interview Questions and Answers

  • Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
  • Q2. What is the important part of appology to the customer?
  • Q3. What is customer service? What is your daily routine? What did BPO industry teach you?
View all 33 questions

Teleperformance Customer Service Associate Interview Experiences

126 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Apna Jobs and was interviewed in Jun 2024. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Ans. 

    I am a dedicated and friendly customer service associate with 3 years of experience in resolving customer issues and providing excellent service.

    • Explain your background and experience in customer service

    • Highlight any relevant skills such as communication, problem-solving, and empathy

    • Mention any specific achievements or awards in customer service

    • Share your enthusiasm for helping customers and providing top-notch service

  • Answered by AI
  • Q2. Are you ready to work in shifts?
  • Ans. 

    Yes, I am ready to work in shifts as I understand the importance of flexibility in customer service roles.

    • I am flexible with my schedule and can adapt to different shift timings.

    • I understand the importance of providing customer service round the clock.

    • I have previous experience working in shifts and have no issues with it.

    • I am willing to work weekends and holidays if required.

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about ur city in hindi.
  • Ans. 

    Mumbai ek vibrant aur jeevan se bhara shahar hai, jahan har kona apne alag rang aur mahaul ke saath bhara hua hai.

    • Mumbai Maharashtra ke rajya ka pramukh shahar hai

    • Yeh Bharat ki sabse badi film industry, Bollywood, ka ghar hai

    • Gateway of India, Marine Drive, aur Siddhivinayak Mandir jaise pramukh sthal yahan hain

    • Local trains aur BEST buses shahar ke pramukh sadakon ka pravesh dvar hain

  • Answered by AI
  • Q2. What is customer service, empathy?
  • Ans. 

    Customer service empathy is the ability to understand and share the feelings of customers to provide personalized and compassionate support.

    • Customer service empathy involves actively listening to customers to understand their emotions and perspective.

    • It requires putting oneself in the customer's shoes to provide personalized and compassionate support.

    • Empathy helps in building trust and rapport with customers, leading t...

  • Answered by AI
Round 3 - Assignment 

Amcat test ..In this test versant test is there, logical reasoning

Round 4 - Versant round and mock call 

(1 Question)

  • Q1. Pitch to customer who comes to you for refund issue.
  • Ans. 

    I understand your concern and will work with you to find a satisfactory solution for your refund issue.

    • Listen actively to the customer's issue and show empathy

    • Apologize for any inconvenience caused

    • Offer a solution that aligns with company policies and customer satisfaction

    • Ensure the customer feels valued and appreciated throughout the process

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(5 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced customer service professional with a strong focus on providing excellent support and building positive relationships with customers.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries, resolving issues, and providing product information

    • I am proficient in using CRM systems and have a strong attention to detail

    • I have received multiple awa...

  • Answered by AI
  • Q2. Strength weekness
  • Q3. What is your hobby
  • Q4. Last job experience
  • Ans. 

    Worked as a customer service representative at a retail store.

    • Assisted customers with product inquiries and purchases

    • Handled returns and exchanges

    • Resolved customer complaints and issues

    • Maintained a positive attitude and provided excellent customer service

    • Collaborated with team members to ensure smooth operations

  • Answered by AI
  • Q5. Internship experience

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Portal

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving skills.

    • I have X years of experience in customer service roles

    • I excel at communication and interpersonal skills

    • I am adept at handling customer inquiries and resolving issues efficiently

    • I am a quick learner and always strive to provide excellent service

  • Answered by AI
  • Q2. Why you want to join our organisation
  • Ans. 

    I am impressed by your company's commitment to customer satisfaction and growth opportunities.

    • I admire your company's reputation for excellent customer service

    • I am excited about the potential for career advancement within your organization

    • I believe my skills and experience align well with the values of your company

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. Strength and weeknees

What people are saying about Teleperformance

View All
caringkangaroo
Verified Icon
2d
currently not working
I want to know if there is any walk-in interview going on for the teleperformance at Delhi? It's really urgent
Got a question about Teleperformance?
Ask anonymously on communities.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Chat GPT was the topic

Round 2 - Assignment 

Typing test on there site

Round 3 - One-on-one 

(3 Questions)

  • Q1. Simple question releted to resume
  • Q2. Tell me your Hobbies
  • Q3. Some question related to teleperformance
Round 4 - HR 

(1 Question)

  • Q1. Family background

Teleperformance interview questions for designations

 Senior Customer Service Associate

 (18)

 Customer Service

 (2)

 Customer Service Associate (Csa)

 (9)

 Data Customer Service Associate

 (1)

 Customer Associate

 (3)

 Customer Service Executive

 (150)

 Customer Service Representative

 (19)

 Customer Service Agent

 (3)

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Tel us about your Last Job
  • Q2. Tell us about yourself.
  • Q3. Tell me about yourself
  • Q4. Tell me about your last experience
  • Q5. Why should we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - NA

Get interview-ready with Top Teleperformance Interview Questions

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Nothing to share, was normal

Round 2 - HR 

(4 Questions)

  • Q1. Introduce yourself.
  • Q2. Why do you want to join this sector?
  • Q3. Say something for 2 minutes on the topic (topic to be provided by HR).
  • Ans. 

    I will talk about the importance of effective communication in customer service.

    • Effective communication is key in understanding customer needs and providing satisfactory solutions.

    • Active listening is crucial to ensure customers feel heard and valued.

    • Clear and concise language helps avoid misunderstandings and confusion.

    • Empathy and patience are essential in handling difficult customers or situations.

    • Providing timely upd...

  • Answered by AI
  • Q4. Where do you find yourself in next 2-3 years?
Round 3 - One-on-one 

(2 Questions)

  • Q1. Introduce yourself
  • Q2. What was your last job and why you left? (If you are experienced)

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and work on your vocabulary and communication skills. You will crack it.

Customer Service Associate Jobs at Teleperformance

View all
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me abt yourself
  • Q2. Just general questions
Round 2 - verasant test 

(1 Question)

  • Q1. Voice based app test
Round 3 - One-on-one 

(1 Question)

  • Q1. Manager and client round
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jan 2024. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self introduction and one any topic
Round 2 - versent test 

(1 Question)

  • Q1. Nothing interview questions they conduct versant round
Round 3 - Behavioral 

(1 Question)

  • Q1. Self Introduction, previous experience and about Bengaluru
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - HR 

(6 Questions)

  • Q1. Tell me About you are self
  • Ans. My self veenashri basically from belgaum and I have completed my graduation Shri l k khot college of commerce sankeshwar
  • Answered Anonymously
  • Q2. What is your salary expectations
  • Q3. My salary expectations is 15000 depends upon your company rules and regulations
  • Q4. Tell me about ur family members
  • Q5. Yes we are 5 consist
  • Q6. Father. Mother two brothers and including me
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(3 Questions)

  • Q1. What do you know about bpo industry
  • Ans. 

    BPO industry refers to business process outsourcing where companies hire third-party service providers to handle specific business operations.

    • BPO industry involves outsourcing non-core business functions such as customer service, technical support, and back-office operations.

    • Companies opt for BPO services to reduce costs, improve efficiency, and focus on core business activities.

    • BPO industry is prevalent in countries l...

  • Answered by AI
  • Q2. Haw would you handle an arrogant customer
  • Q3. Do you want leave in upcoming 3 months

Interview Preparation Tips

Interview preparation tips for other job seekers - It was international process. We have pressure but floor environment was good. Team leaders, managers and sme's were helpful in my process. It was good experience for me.

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Customer Service Associate interview?
Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Teleperformance Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Customer Service, Communication Skills, voice process, customer support and Customer Handling.
What are the top questions asked in Teleperformance Customer Service Associate interview?

Some of the top questions asked at the Teleperformance Customer Service Associate interview -

  1. Situational: If customer gets damaged product and he is saying he want to retur...read more
  2. What is the important part of appology to the custom...read more
  3. What is customer service? What is your daily routine? What did BPO industry tea...read more
How long is the Teleperformance Customer Service Associate interview process?

The duration of Teleperformance Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Teleperformance Customer Service Associate Interview Process

based on 88 interviews

5 Interview rounds

  • HR Round - 1
  • HR Round - 2
  • One-on-one Round
  • Personal Interview1 Round - 1
  • Personal Interview1 Round - 2
View more
Teleperformance Customer Service Associate Salary
based on 6.1k salaries
₹0.8 L/yr - ₹4.2 L/yr
At par with the average Customer Service Associate Salary in India
View more details

Teleperformance Customer Service Associate Reviews and Ratings

based on 1.9k reviews

3.4/5

Rating in categories

3.3

Skill development

3.1

Work-life balance

3.1

Salary

3.1

Job security

3.2

Company culture

2.8

Promotions

3.0

Work satisfaction

Explore 1.9k Reviews and Ratings
Customer Care Executive
6.4k salaries
unlock blur

₹0.8 L/yr - ₹7.3 L/yr

Customer Service Executive
6.2k salaries
unlock blur

₹1 L/yr - ₹6.5 L/yr

Customer Service Associate
6.1k salaries
unlock blur

₹0.8 L/yr - ₹4.2 L/yr

Team Lead
3.4k salaries
unlock blur

₹1.1 L/yr - ₹8 L/yr

Senior Customer Service Executive
2.9k salaries
unlock blur

₹1 L/yr - ₹5.5 L/yr

Explore more salaries
Compare Teleperformance with

Concentrix Corporation

3.8
Compare

Foundever

3.6
Compare

Wipro

3.7
Compare

Genpact

3.8
Compare
Did you find this page helpful?
Yes No
write
Share an Interview