Teleperformance Customer Service Associate Interview Questions, Process, and Tips

Q1. What do you know about bpo industry
Ans. 
BPO industry refers to business process outsourcing where companies hire third-party service providers to handle specific business operations.
• BPO industry involves outsourcing non-core business functions such as customer service, technical support, and back-office operations.

• Companies opt for BPO services to reduce costs, improve efficiency, and focus on core business activities.

• BPO industry is prevalent in countries l...read more
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Q2. Haw would you handle an arrogant customer
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Q3. Do you want leave in upcoming 3 months
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Q1. First question is tell about yourself
Ans. Second question is,first given me a one question paper and choose any one topic and explain it
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Q1. First question is tell me about yourself
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Q2. Second question is,first given me a question a paper and read topic and explain it
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Q1. Introduction and English translation
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Q2. Typing test and (3 round) gk question
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Q1. What about my self.
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Q2. Work experience if any.
Ans. 
I have 2 years of experience working in customer service roles.
• Worked as a customer service representative for XYZ Company for 1 year

• Handled customer inquiries, resolved complaints, and processed orders

• Assisted with training new customer service associates

• Worked in a fast-paced environment and met performance targets consistently
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Q1. They asked me same.
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Q2. Check-in my communication skills.
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