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Teleperformance Customer Support Associate Interview Questions, Process, and Tips
Top Teleperformance Customer Support Associate Interview Questions and Answers
- Q1. What do you know about social media?
- Q2. Some Customer Receiving Damaged or Short product then how will you handle the call?
- Q3. What will You do If customer receive a damaged product ?
Teleperformance Customer Support Associate Interview Experiences
29 interviews found
Anonymous
Selected
I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.
(5 Questions)
- Q1. Tell me something about your self
- Ans. My name is yashwanth goud, I am from kadapa Andhra pradesh, I have completed Inter and ITI.
- Q2. What is customer support
- Ans.
Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.
Customer support involves addressing customer inquiries, issues, and complaints.
It includes providing information about products or services, troubleshooting technical problems, and offering solutions.
Customer support can be provided through various channels such as phone, email, chat, or i...
- Q3. What do you want to choose, customer support or sales
- Ans. Customer services provides a dynamic environment where i can leverage my adaptability and quick thinking to meet customer's ever-changing needs
- Q4. How you enjoyed your last Sunday
- Q5. One question will be related tou your hobby
(3 Questions)
- Q1. What are your salary expectations
- Q2. Are you ready with night shifts
- Q3. What you did yesterday
- Ans. Yesterday I woke up late. It was 8 o'clock ,I got up quickly and went to the bathroom, I showered, brushed my teeth, than I went back to my room and I got dressed. Than I went to the kitchen and had breakfast. At 9:30 l left the house and took the train to go the college, I had to be in front of the college at 10:15.
Customer Support Associate Interview Questions & Answers
1042_IT_ Deepali Yadav
posted on 8 Mar 2025
I appeared for an interview in Feb 2025.
(3 Questions)
- Q1. Tell me about your self?
- Q2. What will You do If customer receive a damaged product ?
- Ans.
I would empathize with the customer, gather details, and ensure a swift resolution for the damaged product.
Listen actively to the customer's concerns and express empathy for their situation.
Gather necessary information such as order number, product details, and photos of the damage.
Apologize for the inconvenience caused and assure the customer that we will resolve the issue promptly.
Offer a replacement or refund based ...
- Q3. How to handle an angry customer?
- Ans.
Handling an angry customer requires empathy, active listening, and effective problem-solving skills to resolve their issues.
Stay calm and composed: Maintain a steady tone and avoid escalating the situation.
Listen actively: Allow the customer to express their frustrations without interruption.
Empathize: Acknowledge their feelings by saying, 'I understand why you're upset.'
Apologize sincerely: Offer a genuine apology for...
1 Hour aptitude Test,
I applied via Referral and was interviewed in Nov 2023. There were 3 interview rounds.
(3 Questions)
- Q1. I gave my self introduction and i briefly explain about my education qualification
- Q2. Explain about your favourite sport
- Q3. Tell me about your home town
(1 Question)
- Q1. In hr round i gave brife introduction about me and hr asked me some questions about online shopping and i answered the question after that round he promoted me to teb next round
Selected
I applied via Referral and was interviewed in Aug 2023. There were 5 interview rounds.
(5 Questions)
- Q1. Tell me something about your self
- Q2. How you enjoyed your last sunday?
- Q3. What is customer support?
- Ans.
Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction with a product or service.
Customer support is the process of helping customers with their inquiries, complaints, and issues.
It involves providing information, troubleshooting problems, and offering solutions to ensure customer satisfaction.
Customer support can be provided through various channels such as phone...
- Q4. What do you want to choose, customer support or sales?
- Q5. One question will be related to your hobby
(5 Questions)
- Q1. Give me a brief introduction of yourself.
- Q2. Explain the most beautiful day of your life?
- Q3. Are you ready with night shifts?
- Q4. What you did yesterday?
- Q5. What are your salary expectations?
Aptitude test is the basic test which will check your basic grammar, reasoning,communication and listening ability.
You can crack the exam easily if you have the basic information about these topics.
The passing mark is 58, that is easily achievable.
(4 Questions)
- Q1. Tell me about yourself?
- Q2. Why you want to join bpo or customer service?
- Q3. A question from your skills and hobby.
- Q4. What are your future goals?
Interview Preparation Tips
Just communication skill matters. If you possess good communication skills, you will crack the interview easily.
Teleperformance interview questions for designations
Yogesh Kumar Prashar
(2 Questions)
- Q1. Introduction & yesterday topic
- Q2. Salary discuss
Get interview-ready with Top Teleperformance Interview Questions
Selected
I appeared for an interview in Aug 2024.
(2 Questions)
- Q1. Tell me about yourself
- Q2. And What is know the knowledge of computer
Customer Support Associate Jobs at Teleperformance
Selected
I applied via Walk-in and was interviewed in Dec 2023. There was 1 interview round.
(2 Questions)
- Q1. Introductions of yourself? Educational qualification??
- Q2. Comfortable in night shift??
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Apr 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced customer support associate with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer support roles
Strong communication and problem-solving skills
Ability to remain calm and professional in high-pressure situations
Familiarity with CRM systems and ticketing platforms
Proven track record of exceeding customer satisfaction goals
- Q2. What’s your salary expectation
- Ans.
My salary expectation is negotiable based on the responsibilities and benefits offered for the position.
Research industry standards for Customer Support Associate salaries
Consider my experience and skills when determining salary expectations
Be open to discussing benefits and opportunities for growth in addition to salary
sayan das
Selected
I appeared for an interview in Apr 2024.
(3 Questions)
- Q1. Tell me about yourself
- Q2. Speak on a given topic
- Ans.
I will speak on the importance of effective communication in customer support.
Effective communication builds trust and rapport with customers
Active listening is crucial to understand customer needs and concerns
Clear and concise language helps avoid misunderstandings
Empathy and patience are key in resolving customer issues
Using positive language can help de-escalate tense situations
- Q3. Are you comfortable with core night shift?
Selected
I applied via YouTube and was interviewed in Sep 2023. There were 4 interview rounds.
There was a Versant test you have to score good in order to get the interview call
(1 Question)
- Q1. There's an HR round and she'll ask about your self, about your city and your basic understanding. Just to check your communication skills.
(3 Questions)
- Q1. Operation round
- Q2. About yourself and your experiences.
- Q3. Basic knowledge about the process you're hiring.
Interview Preparation Tips
Teleperformance Interview FAQs
The duration of Teleperformance Customer Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
Tell us how to improve this page.
Teleperformance Interviews By Designations
- Teleperformance Customer Care Executive Interview Questions
- Teleperformance Customer Service Executive Interview Questions
- Teleperformance Customer Service Associate Interview Questions
- Teleperformance Customer Support Executive Interview Questions
- Teleperformance Technical Support Executive Interview Questions
- Teleperformance Analyst Interview Questions
- Teleperformance Team Lead Interview Questions
- Teleperformance Customer Support Associate Interview Questions
- Show more
Teleperformance Customer Support Associate Interview Process
based on 48 interviews
4 Interview rounds
- Resume Shortlist Round
- HR Round - 1
- HR Round - 2
- One-on-one Round
Customer Support Associate Interview Questions from Similar Companies
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Teleperformance Customer Support Associate Reviews and Ratings
based on 287 reviews
Rating in categories
|
Customer Care Executive
6.4k
salaries
|  ₹0.9 L/yr - ₹7 L/yr |
|
Customer Service Executive
6.3k
salaries
| ₹0.8 L/yr - ₹6.5 L/yr |
|
Customer Service Associate
5.4k
salaries
| ₹0.9 L/yr - ₹6.2 L/yr |
|
Team Lead
3.5k
salaries
| ₹1.1 L/yr - ₹8 L/yr |
|
Senior Customer Service Executive
2.9k
salaries
| ₹1 L/yr - ₹5.5 L/yr |
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