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Teleperformance Customer Support Associate Interview Questions, Process, and Tips

Updated 1 Feb 2025

Top Teleperformance Customer Support Associate Interview Questions and Answers

View all 6 questions

Teleperformance Customer Support Associate Interview Experiences

28 interviews found

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Tell me something about your self
  • Ans. My name is yashwanth goud, I am from kadapa Andhra pradesh, I have completed Inter and ITI.
  • Answered Anonymously
  • Q2. What is customer support
  • Ans. 

    Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.

    • Customer support involves addressing customer inquiries, issues, and complaints.

    • It includes providing information about products or services, troubleshooting technical problems, and offering solutions.

    • Customer support can be provided through various channels such as phone, email, chat, or i...

  • Answered by AI
  • Q3. What do you want to choose, customer support or sales
  • Ans. Customer services provides a dynamic environment where i can leverage my adaptability and quick thinking to meet customer's ever-changing needs
  • Answered Anonymously
  • Q4. How you enjoyed your last Sunday
  • Q5. One question will be related tou your hobby
Round 2 - HR 

(3 Questions)

  • Q1. What are your salary expectations
  • Q2. Are you ready with night shifts
  • Q3. What you did yesterday
  • Ans. Yesterday I woke up late. It was 8 o'clock ,I got up quickly and went to the bathroom, I showered, brushed my teeth, than I went back to my room and I got dressed. Than I went to the kitchen and had breakfast. At 9:30 l left the house and took the train to go the college, I had to be in front of the college at 10:15.
  • Answered Anonymously
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. I gave my self introduction and i briefly explain about my education qualification
  • Q2. Explain about your favourite sport
  • Q3. Tell me about your home town
Round 3 - HR 

(1 Question)

  • Q1. In hr round i gave brife introduction about me and hr asked me some questions about online shopping and i answered the question after that round he promoted me to teb next round

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How can you tackle your customer in real time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
Q3. How would you handle an angry customer?
asked in Accenture
Q4. What basic troubleshooting will you try if you are facing issues ... read more
asked in Accenture
Q5. What is safe made available in Android devices, how does it work?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Aug 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Tell me something about your self
  • Q2. How you enjoyed your last sunday?
  • Q3. What is customer support?
  • Ans. 

    Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction with a product or service.

    • Customer support is the process of helping customers with their inquiries, complaints, and issues.

    • It involves providing information, troubleshooting problems, and offering solutions to ensure customer satisfaction.

    • Customer support can be provided through various channels such as phone...

  • Answered by AI
  • Q4. What do you want to choose, customer support or sales?
  • Q5. One question will be related to your hobby
Round 3 - HR 

(5 Questions)

  • Q1. Give me a brief introduction of yourself.
  • Q2. Explain the most beautiful day of your life?
  • Q3. Are you ready with night shifts?
  • Q4. What you did yesterday?
  • Q5. What are your salary expectations?
Round 4 - Aptitude Test 

Aptitude test is the basic test which will check your basic grammar, reasoning,communication and listening ability.
You can crack the exam easily if you have the basic information about these topics.
The passing mark is 58, that is easily achievable.

Round 5 - Behavioral 

(4 Questions)

  • Q1. Tell me about yourself?
  • Q2. Why you want to join bpo or customer service?
  • Q3. A question from your skills and hobby.
  • Q4. What are your future goals?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and composed.
Just communication skill matters. If you possess good communication skills, you will crack the interview easily.

Customer Support Associate Interview Questions & Answers

user image Yogesh Kumar Prashar

posted on 31 Jan 2025

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Introduction & yesterday topic
  • Q2. Salary discuss

Teleperformance interview questions for designations

 Senior Customer Support Associate

 (1)

 Customer Associate

 (3)

 Customer Support Executive

 (79)

 Customer Support Representative

 (2)

 Customer Support Officer

 (2)

 Customer Support Specialist

 (1)

 Customer Service Associate

 (126)

 Customer Care Associate

 (8)

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Aug 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. And What is know the knowledge of computer

Get interview-ready with Top Teleperformance Interview Questions

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introductions of yourself? Educational qualification??
  • Q2. Comfortable in night shift??

Interview Preparation Tips

Interview preparation tips for other job seekers - Great experience

Customer Support Associate Jobs at Teleperformance

View all
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer support associate with a passion for helping customers and resolving issues efficiently.

    • Over 5 years of experience in customer support roles

    • Strong communication and problem-solving skills

    • Ability to remain calm and professional in high-pressure situations

    • Familiarity with CRM systems and ticketing platforms

    • Proven track record of exceeding customer satisfaction goals

  • Answered by AI
  • Q2. What’s your salary expectation
  • Ans. 

    My salary expectation is negotiable based on the responsibilities and benefits offered for the position.

    • Research industry standards for Customer Support Associate salaries

    • Consider my experience and skills when determining salary expectations

    • Be open to discussing benefits and opportunities for growth in addition to salary

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Apr 2024.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. Speak on a given topic
  • Ans. 

    I will speak on the importance of effective communication in customer support.

    • Effective communication builds trust and rapport with customers

    • Active listening is crucial to understand customer needs and concerns

    • Clear and concise language helps avoid misunderstandings

    • Empathy and patience are key in resolving customer issues

    • Using positive language can help de-escalate tense situations

  • Answered by AI
  • Q3. Are you comfortable with core night shift?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via YouTube and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

There was a Versant test you have to score good in order to get the interview call

Round 3 - HR 

(1 Question)

  • Q1. There's an HR round and she'll ask about your self, about your city and your basic understanding. Just to check your communication skills.
Round 4 - One-on-one 

(3 Questions)

  • Q1. Operation round
  • Q2. About yourself and your experiences.
  • Q3. Basic knowledge about the process you're hiring.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, try to answer every question asked to you. Avoid grammatically errors.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Grammar test and written test

Round 2 - One-on-one 

(1 Question)

  • Q1. Formal question asked.

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy interview process.

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Customer Support Associate interview?
Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Teleperformance Customer Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are customer support, Customer Service, voice process, International Voice Process and international bpo.
What are the top questions asked in Teleperformance Customer Support Associate interview?

Some of the top questions asked at the Teleperformance Customer Support Associate interview -

  1. What do you know about social med...read more
  2. Some Customer Receiving Damaged or Short product then how will you handle the c...read more
  3. What is customer suppo...read more
How long is the Teleperformance Customer Support Associate interview process?

The duration of Teleperformance Customer Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Teleperformance Customer Support Associate Interview Process

based on 46 interviews

4 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
  • One-on-one Round
View more
Teleperformance Customer Support Associate Salary
based on 740 salaries
₹1.1 L/yr - ₹5 L/yr
At par with the average Customer Support Associate Salary in India
View more details

Teleperformance Customer Support Associate Reviews and Ratings

based on 267 reviews

3.3/5

Rating in categories

3.1

Skill development

3.1

Work-life balance

3.1

Salary

3.0

Job security

3.1

Company culture

2.7

Promotions

2.9

Work satisfaction

Explore 267 Reviews and Ratings
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Hyderabad / Secunderabad

1-5 Yrs

₹ 0.9-3 LPA

Customer Support Associate

Bangalore / Bengaluru

0-1 Yrs

₹ 2-2.25 LPA

Customer Support Associate

Hyderabad / Secunderabad

0-3 Yrs

₹ 1.25-2.75 LPA

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