Infra.Market Interview Questions and Answers

Social media refers to online platforms that allow users to create, share, and interact with content and other users.

• Social media includes platforms such as Facebook, Twitter, Instagram, and LinkedIn.

• Users can share text, photos, videos, and other types of content on social media.

• Social media can be used for personal communication, networking, marketing, and customer support.

• Social media algorithms determine what content is shown to users based on their interests and behavior...read more

I would apologize for the inconvenience, gather necessary information, offer a solution or replacement, and ensure customer satisfaction.

• Apologize for the inconvenience caused to the customer

• Gather necessary information about the damaged or short product

• Offer a solution such as a replacement or refund

• Ensure customer satisfaction by following up on the issue

Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction with a product or service.

• Customer support is the process of helping customers with their inquiries, complaints, and issues.

• It involves providing information, troubleshooting problems, and offering solutions to ensure customer satisfaction.

• Customer support can be provided through various channels such as phone, email, chat, or in-person.

• Examples include helping a cus...read more

BPO stands for Business Process Outsourcing.

• It involves contracting out specific business processes to a third-party service provider.

• Common BPO services include customer support, technical support, data entry, and accounting.

• BPO is often used by companies to reduce costs and improve efficiency.

• Examples of BPO companies include Accenture, IBM, and Infosys.

Listen actively, empathize, remain calm, apologize, offer solutions, follow up.

• Listen to the customer's concerns without interrupting.

• Empathize with the customer's emotions and show understanding.

• Remain calm and avoid taking the customer's anger personally.

• Apologize for the inconvenience caused, even if it wasn't your fault.

• Offer solutions to address the customer's issue and resolve it.

• Follow up with the customer to ensure their satisfaction and build rapport.