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Teleperformance Customer Support Associate Interview Questions and Answers
9 Interview questions
I would empathize with the customer, gather details, and ensure a swift resolution for the damaged product.
Listen actively to the customer's concerns and express empathy for their situation.
Gather necessary information such as order number, product details, and photos of the damage.
Apologize for the inconvenience caused and assure the customer that we will resolve the issue promptly.
Offer a replacement or refund b...
Handling an angry customer requires empathy, active listening, and effective problem-solving skills to resolve their issues.
Stay calm and composed: Maintain a steady tone and avoid escalating the situation.
Listen actively: Allow the customer to express their frustrations without interruption.
Empathize: Acknowledge their feelings by saying, 'I understand why you're upset.'
Apologize sincerely: Offer a genuine apolog...
Knowledge of computers includes understanding hardware, software, and basic troubleshooting skills essential for customer support.
Familiarity with operating systems like Windows and macOS, e.g., navigating file systems.
Understanding of common software applications, such as Microsoft Office for document creation.
Basic troubleshooting skills, like resolving connectivity issues or software errors.
Knowledge of custome...
I would apologize for the inconvenience, gather necessary information, offer a solution or replacement, and ensure customer satisfaction.
Apologize for the inconvenience caused to the customer
Gather necessary information about the damaged or short product
Offer a solution such as a replacement or refund
Ensure customer satisfaction by following up on the issue
What people are saying about Teleperformance
Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction with a product or service.
Customer support is the process of helping customers with their inquiries, complaints, and issues.
It involves providing information, troubleshooting problems, and offering solutions to ensure customer satisfaction.
Customer support can be provided through various channels such as ...
Social media refers to online platforms that allow users to create, share, and interact with content and other users.
Social media includes platforms such as Facebook, Twitter, Instagram, and LinkedIn.
Users can share text, photos, videos, and other types of content on social media.
Social media can be used for personal communication, networking, marketing, and customer support.
Social media algorithms determine what ...
BPO stands for Business Process Outsourcing.
It involves contracting out specific business processes to a third-party service provider.
Common BPO services include customer support, technical support, data entry, and accounting.
BPO is often used by companies to reduce costs and improve efficiency.
Examples of BPO companies include Accenture, IBM, and Infosys.
Enthusiastic customer support associate with a passion for helping others and a strong background in problem-solving and communication.
Background: I have a degree in Communications, which has honed my interpersonal skills.
Experience: Worked at XYZ Company for 2 years, resolving customer inquiries and improving satisfaction rates.
Skills: Proficient in using CRM software, which helped streamline support processes.
Ap...
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
BPO involves contracting a third-party service provider to handle specific business processes, such as customer support, IT services, or finance and accounting.
Companies opt for BPO to focus on core business activities, reduce costs, access specialized skills, and improve efficiency.
P...
Teleperformance Customer Support Associate Interview Experiences
32 interviews found
Anonymous
Selected
I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.
(5 Questions)
- Q1. Tell me something about your self
- Ans.
I am a dedicated customer support professional with a passion for helping others and a strong background in problem-solving.
Experience: Over 3 years in customer support roles, resolving issues efficiently.
Skills: Strong communication skills, able to explain complex concepts clearly.
Achievements: Consistently received positive feedback and high satisfaction ratings from customers.
Approach: I believe in active listening ...
- Q2. What is customer support
- Ans.
Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.
Customer support involves addressing customer inquiries, issues, and complaints.
It includes providing information about products or services, troubleshooting technical problems, and offering solutions.
Customer support can be provided through various channels such as phone, email, chat, or i...
- Q3. What do you want to choose, customer support or sales
- Ans. Customer services provides a dynamic environment where i can leverage my adaptability and quick thinking to meet customer's ever-changing needs
- Q4. How you enjoyed your last Sunday
- Q5. One question will be related tou your hobby
(3 Questions)
- Q1. What are your salary expectations
- Ans. 20k for month
- Q2. Are you ready with night shifts
- Ans.
Yes, I am comfortable working night shifts as I understand their importance in providing continuous customer support.
I have previously worked night shifts in my last job, which helped me adapt to different schedules.
I believe working nights can enhance my focus, as there are fewer distractions during those hours.
I understand that customer support is crucial 24/7, and I am committed to being available when needed.
I have...
- Q3. What you did yesterday
- Ans. Yesterday I woke up late. It was 8 o'clock ,I got up quickly and went to the bathroom, I showered, brushed my teeth, than I went back to my room and I got dressed. Than I went to the kitchen and had breakfast. At 9:30 l left the house and took the train to go the college, I had to be in front of the college at 10:15.
Customer Support Associate Interview Questions & Answers
1042_IT_ Deepali Yadav
posted on 8 Mar 2025
I appeared for an interview in Feb 2025.
(3 Questions)
- Q1. Tell me about your self?
- Q2. What will You do If customer receive a damaged product ?
- Ans.
I would empathize with the customer, gather details, and ensure a swift resolution for the damaged product.
Listen actively to the customer's concerns and express empathy for their situation.
Gather necessary information such as order number, product details, and photos of the damage.
Apologize for the inconvenience caused and assure the customer that we will resolve the issue promptly.
Offer a replacement or refund based ...
- Q3. How to handle an angry customer?
- Ans.
Handling an angry customer requires empathy, active listening, and effective problem-solving skills to resolve their issues.
Stay calm and composed: Maintain a steady tone and avoid escalating the situation.
Listen actively: Allow the customer to express their frustrations without interruption.
Empathize: Acknowledge their feelings by saying, 'I understand why you're upset.'
Apologize sincerely: Offer a genuine apology for...
1 Hour aptitude Test,
Selected
I appeared for an interview in Dec 2024, where I was asked the following questions.
- Q1. Why did I choose this work?
- Ans.
I chose this work to help others, solve problems, and create positive experiences for customers through effective communication.
Passion for helping others: I find fulfillment in assisting customers and resolving their issues.
Strong communication skills: I enjoy engaging with people and ensuring they feel heard and valued.
Problem-solving mindset: I thrive on challenges and love finding solutions to complex customer inqu...
- Q2. Am I able to work for rotational shifts?
- Ans.
Yes, I am flexible and can work rotational shifts to meet the needs of the team and provide excellent customer support.
I have experience working in environments that require flexibility, such as retail or hospitality.
I understand the importance of being available during peak hours, which may vary.
I am committed to maintaining a positive attitude regardless of the shift I am assigned.
I applied via Referral and was interviewed in Nov 2023. There were 3 interview rounds.
(3 Questions)
- Q1. I gave my self introduction and i briefly explain about my education qualification
- Q2. Explain about your favourite sport
- Q3. Tell me about your home town
(1 Question)
- Q1. In hr round i gave brife introduction about me and hr asked me some questions about online shopping and i answered the question after that round he promoted me to teb next round
Selected
I applied via Referral and was interviewed in Aug 2023. There were 5 interview rounds.
(5 Questions)
- Q1. Tell me something about your self
- Ans.
I am a dedicated customer support professional with a passion for helping others and solving problems efficiently.
Experience: Over 3 years in customer service roles, handling inquiries and resolving issues promptly.
Skills: Strong communication skills, both verbal and written, demonstrated through effective interactions with customers.
Problem-Solving: Successfully reduced response time by 20% in my previous role by impl...
- Q2. How you enjoyed your last sunday?
- Q3. What is customer support?
- Ans.
Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction with a product or service.
Customer support is the process of helping customers with their inquiries, complaints, and issues.
It involves providing information, troubleshooting problems, and offering solutions to ensure customer satisfaction.
Customer support can be provided through various channels such as phone...
- Q4. What do you want to choose, customer support or sales?
- Ans.
I prefer customer support as it allows me to build relationships and solve problems directly for customers.
Customer support focuses on helping customers resolve issues, which can be very rewarding.
In customer support, I can develop strong relationships with customers, enhancing their experience.
For example, resolving a technical issue for a customer can lead to their appreciation and loyalty.
Sales often involves persua...
- Q5. One question will be related to your hobby
(5 Questions)
- Q1. Give me a brief introduction of yourself.
- Ans.
Enthusiastic customer support associate with a passion for helping others and a strong background in problem-solving.
Background in customer service: Worked at XYZ Company for 2 years, handling inquiries and resolving issues efficiently.
Strong communication skills: Regularly received positive feedback from customers for clear and empathetic communication.
Problem-solving abilities: Successfully resolved a complex issue f...
- Q2. Explain the most beautiful day of your life?
- Q3. Are you ready with night shifts?
- Q4. What you did yesterday?
- Q5. What are your salary expectations?
- Ans.
I'm looking for a competitive salary that reflects my skills and experience, ideally in the range of $40,000 to $50,000 annually.
Research industry standards: For a Customer Support Associate, salaries typically range from $35,000 to $50,000 depending on location and experience.
Consider your experience: If I have 3 years of experience in customer support, I would expect to be on the higher end of that range.
Be open to n...
Aptitude test is the basic test which will check your basic grammar, reasoning,communication and listening ability.
You can crack the exam easily if you have the basic information about these topics.
The passing mark is 58, that is easily achievable.
(4 Questions)
- Q1. Tell me about yourself?
- Q2. Why you want to join bpo or customer service?
- Ans.
I am passionate about helping others and believe my skills align perfectly with the dynamic environment of BPO and customer service.
I enjoy problem-solving and find satisfaction in resolving customer issues effectively.
My strong communication skills allow me to connect with customers and understand their needs.
I thrive in fast-paced environments, which is a hallmark of BPO settings.
I have previous experience in retail,...
- Q3. A question from your skills and hobby.
- Q4. What are your future goals?
- Ans.
My future goals include advancing in customer support, enhancing my skills, and contributing to team success.
Aim to become a senior customer support associate within the next 2-3 years by gaining experience and knowledge.
Plan to pursue certifications in customer service excellence to improve my skills and provide better support.
Aspire to take on leadership roles, such as team lead, to mentor new associates and improve ...
Interview Preparation Tips
Just communication skill matters. If you possess good communication skills, you will crack the interview easily.
Yogesh Kumar Prashar
(2 Questions)
- Q1. Introduction & yesterday topic
- Q2. Salary discuss
Selected
I appeared for an interview in Aug 2024.
(2 Questions)
- Q1. Tell me about yourself
- Q2. And What is know the knowledge of computer
- Ans.
Knowledge of computers includes understanding hardware, software, and basic troubleshooting skills essential for customer support.
Familiarity with operating systems like Windows and macOS, e.g., navigating file systems.
Understanding of common software applications, such as Microsoft Office for document creation.
Basic troubleshooting skills, like resolving connectivity issues or software errors.
Knowledge of customer sup...
Selected
I applied via Walk-in and was interviewed in Dec 2023. There was 1 interview round.
(2 Questions)
- Q1. Introductions of yourself? Educational qualification??
- Q2. Comfortable in night shift??
- Ans.
Yes, I am comfortable working night shifts and understand their importance in providing continuous customer support.
I have previously worked night shifts in my last job, which helped me develop a routine.
I understand that night shifts can be challenging, but I am adaptable and can manage my energy levels effectively.
I believe that working nights can enhance my problem-solving skills as I often encounter unique customer...
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Apr 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced customer support associate with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer support roles
Strong communication and problem-solving skills
Ability to remain calm and professional in high-pressure situations
Familiarity with CRM systems and ticketing platforms
Proven track record of exceeding customer satisfaction goals
- Q2. What’s your salary expectation
- Ans.
My salary expectation is negotiable based on the responsibilities and benefits offered for the position.
Research industry standards for Customer Support Associate salaries
Consider my experience and skills when determining salary expectations
Be open to discussing benefits and opportunities for growth in addition to salary
sayan das
Selected
I appeared for an interview in Apr 2024.
(3 Questions)
- Q1. Tell me about yourself
- Q2. Speak on a given topic
- Ans.
I will speak on the importance of effective communication in customer support.
Effective communication builds trust and rapport with customers
Active listening is crucial to understand customer needs and concerns
Clear and concise language helps avoid misunderstandings
Empathy and patience are key in resolving customer issues
Using positive language can help de-escalate tense situations
- Q3. Are you comfortable with core night shift?
Teleperformance Interview FAQs
The duration of Teleperformance Customer Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Overall Interview Experience Rating
based on 51 interview experiences
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Teleperformance Customer Support Associate Reviews and Ratings
based on 313 reviews
Rating in categories
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Customer Service Executive
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