Teleperformance Senior Customer Service Executive Interview Questions and Answers

Q1. Why do you left your last organisation about yourself and last withdrawn salary
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Q2. As i have a experience then they ask about my previous roles
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Q1. It was a amcat test, it was very easy with four to five sections and you have to score 62 as a passing parameter.
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Q1. About previous experience
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Q2. Job role key skills create mindset
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Q3. Working hours rotational shift pay cycle
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Q1. How to deal with work pressure in life how to create a balance in work place
Ans. 
To deal with work pressure and create a balance in the workplace, it is important to prioritize tasks, manage time effectively, seek support from colleagues, practice stress management techniques, and maintain a healthy work-life balance.
• Prioritize tasks based on urgency and importance

• Break down complex tasks into smaller manageable steps

• Set realistic goals and deadlines

• Delegate tasks to team members when possible

• Commu...read more
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Q2. What brings you to work with us in order to hire you
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I am motivated to work with your company because of its reputation for excellent customer service and the opportunity to contribute my skills and experience.
• I am impressed by your company's commitment to providing exceptional customer service, which aligns with my own values and experience.

• I have researched your company and have seen positive reviews and feedback from customers, which further motivates me to work with ...read more
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Q3. What are you highest potential to work with us
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My highest potential to work with you lies in my extensive experience in customer service, strong communication skills, and ability to handle challenging situations.
• Extensive experience in customer service, including handling complex customer inquiries and resolving issues

• Strong communication skills, both verbal and written, allowing me to effectively interact with customers and colleagues

• Ability to handle challenging ...read more
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Q4. What are you major role and responsibilities
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As a Senior customer service executive, my major role and responsibilities include managing a team of customer service representatives, resolving escalated customer issues, developing and implementing customer service strategies, and ensuring customer satisfaction.
• Managing a team of customer service representatives

• Resolving escalated customer issues

• Developing and implementing customer service strategies

• Ensuring custome
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Q5. What are you strength and weakness how you deal with it
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My strength is my ability to empathize with customers and my weakness is my perfectionism.
• Strength: I have excellent interpersonal skills and can easily connect with customers on an emotional level.

• Strength: I am a good listener and can understand customer concerns and needs effectively.

• Weakness: I tend to be a perfectionist and sometimes spend too much time on a task to ensure it is flawless.

• Weakness: This can lead to...read more
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Q1. Tell me about your self
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Q2. Talk about a topic for 3-4 minutes
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Importance of customer feedback in improving service
• Customer feedback helps identify areas of improvement

• It helps in understanding customer needs and expectations

• Feedback can be used to make data-driven decisions

• It helps in building customer loyalty and trust

• Examples: Feedback surveys, social media reviews, customer support interactions
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Q1. Introduction of previous experience
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Chexking about the process knowledge

Q1. About customer emphatising retaining interaction apologizing and other cx skills
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Q1. Cx probing, and about cx care skills
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