10+ Startek Senior Customer Service Executive Interview Questions & Answers | Complete Prep Guide 2025

Top Startek Senior Customer Service Executive Interview Questions and Answers

Q1. if customer start abusing you. How will you handle him?

View answers (2)
Q2. How will you handle an angry customer?

View answers (2)
Q3. What is Business processing outsourcing?

View answers (2)

Startek Senior Customer Service Executive Interview Experiences

4 interviews found

Senior Customer Service Executive Interview Questions & Answers

Anonymous

posted on 2 Sep 2023

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Tell me something about yourself

Add your answer

Q2. How was your last birthday

Add your answer

Round 3 - One-on-one

(1 Question)

Q1. Mock call was taken

Add your answer

Senior Customer Service Executive Interview Questions & Answers

Anonymous

posted on 26 Nov 2022

I applied via Referral and was interviewed in May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(4 Questions)

Q1. What makes you a good CCE

Add your answer

Q2. How will you handle an angry customer?

Ans.

To handle an angry customer, listen actively, empathize, apologize, offer a solution, and follow up.

Listen actively to the customer's concerns without interrupting.
Empathize with the customer's emotions and frustrations.
Apologize sincerely for any inconvenience caused.
Offer a solution or options to resolve the issue.
Follow up with the customer to ensure their satisfaction.

Answered by AI

View 1 more answer

Q3. If customer start abusing you. How will you handle him?

Ans.

I would remain calm, listen to the customer, and respond professionally.

Stay calm and composed
Listen attentively to the customer's concerns
Avoid taking the abuse personally
Respond professionally and empathetically
Offer solutions or escalate the issue if necessary
Document the incident for future reference

Answered by AI

View 1 more answer

Q4. What is Business processing outsourcing?

Ans.

Business processing outsourcing (BPO) is the practice of contracting specific business processes to a third-party service provider.

BPO involves outsourcing non-core business functions to external vendors.
It allows companies to focus on their core competencies and reduce costs.
Common BPO services include customer support, data entry, payroll processing, and IT support.
Examples of BPO companies include Accenture, IBM, an...

Answered by AI

View 1 more answer

Round 3 - Aptitude Test

Grammer, conversational ability

Round 4 - HR

(1 Question)

Q1. What is customer Service?

Ans.

Customer service is the provision of assistance and support to customers before, during, and after a purchase.

Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Examples include answering phone calls, responding to emails, and providing in-person assistance
Good customer service can lead to c

Answered by AI

View 1 more answer

Interview Preparation Tips

Topics to prepare for Startek Senior Customer Service Executive interview:

) Women Empowerment 2)Global Wa

Interview preparation tips for other job seekers - Customer Care Executive should have Good Communication Skills

Deep Product Knowledge
Convincing Skills
Understanding
Petience
Able to apologise when required

Senior Customer Service Executive Interview Questions & Answers

posted on 14 Dec 2021

I applied via Recruitment Consultant and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire

1 Question

Q1. WHAT DID U DO IN THE COVID YEAR GAP TIME

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - BE POSITVE CONFIDENT ABOUT WHAT YOU SPEAK

Senior Customer Service Executive Interview Questions & Answers

posted on 7 Dec 2021

I applied via Recruitment Consultant and was interviewed before Dec 2020. There were 6 interview rounds.

Interview Questionnaire

1 Question

Q1. Versant test , aptitude reasioning test, hr round

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be punctual and straight forward with your answers. Never tell lie 🤥.

Top trending discussions

View All

Interview Tips & Stories

I have been shortlisted for an interview at Bloomberg for the investment / real estate reporter role. How can I prepare for the interview? What all do I need to keep in mind for my prep? Please help, I am very nervous! Thank you

Got a question about Startek?

Ask anonymously on communities.

Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 7 Sep 2017

Interview Preparation Tips

Round: Resume Shortlist
Experience: I got a call from Teleperformance HR and was asked if interested to work in BPO. I agreed and they took my short introduction. After that, I was informed that next level interview will be conducted within 1 to 2 working days.
Tips: What ever you say, say with 100% confidence.

Customer Service Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 8 Dec 2017

Interview Questionnaire

1 Question

Q1. Basic questions like Name, Address, Birth date, qualification and work experience

Add your answer

Interview Preparation Tips

Round: V&A
Experience: Yes, i was fail in this round as i was not able to speak on call. i was understanding the question but was unable to answer.

Round: Manager round
Experience: Asked about me and then made some common questions that are often asks in interviews.

Customer Care Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 22 Jun 2017

Interview Questionnaire

1 Question

Q1. About yourself

View 5 more answers

Interview Preparation Tips

Round: HR Interview
Experience: Self introduction and about previous experience.
Tips: Should be confidence

Customer Support Executive Interview Questions & Answers

HCLTech

Anonymous

posted on 16 Mar 2018

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire

3 Questions

Q1. VERSANT TEST(English language and voice test)

Add your answer

Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard

Add your answer

Q3. Salary discussion

Add your answer

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

Customer Care Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 18 Sep 2022

I applied via Approached by Company and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - HR

Round 2 - Group Discussion

Tell me about your day.

Interview Preparation Tips

Interview preparation tips for other job seekers - It is an easy interview, you just need to have some good communication skills.

Customer Service Associate Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 28 Jun 2021

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire

1 Question

Q1. About yourself?

View 4 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - So, this is specially for the freshers, who prepares for an interview, however its not much needed to prepare. You just have to keep 5 points in your mind, whenever you are appearing for an interview.
1. Always be presentable and appear in formals for the interviews. As how pleasing and well-dressed you are also matters in a cooperative world.
2. Be confident while interrogation and give your answers confidently. It doesn't matters if you are wrong, but be confident and always keep an positive eye contact with the interviewer while answering.
3. Always try to understand the questions first and then answer smartly. Try to find out the intentions of the interviewer that what answers they're expecting or what could be the reason behind that question.
4. Always keep a smile on your face whenever you're going for the interviews. It'll feel you and the person as well with lots of positivity.
5. Last but not the least, whenever the question about yourself or about your intro is asked, you need to speak out about your own, don't include anything about your family or anything other, until and unless asked. In about yourself, you can include, your strengths, hobbies, academic qualifications, any certifications or whatever you want to share. Never get too personal or speak about the personal things, it shows your weaknesses and that you don't have to reveal.

Just follow these tips, if you find it useful and as an HR advising it thoroughly works and you'll crack the interview easily with an excellent impression over the interviewers.

Startek Interview FAQs

How many rounds are there in Startek Senior Customer Service Executive interview?

Startek interview process usually has 3-4 rounds. The most common rounds in the Startek interview process are Resume Shortlist, One-on-one Round and HR.

What are the top questions asked in Startek Senior Customer Service Executive interview?

Some of the top questions asked at the Startek Senior Customer Service Executive interview -

if customer start abusing you. How will you handle h...read more
How will you handle an angry custom...read more
What is Business processing outsourci...read more

Tell us how to improve this page.

Startek Interviews By Designations

Interview Questions for Popular Designations

Startek Senior Customer Service Executive Interview Process

based on 1 interview

Interview experience

Good

Teleperformance Senior Customer Service Executive Interview Questions

3.9

• 22 Interviews

iEnergizer Senior Customer Service Executive Interview Questions

4.6

• 15 Interviews

Conneqt Business Solutions Senior Customer Service Executive Interview Questions

3.7

• 8 Interviews

Concentrix Corporation Senior Customer Service Executive Interview Questions

3.8

• 7 Interviews

Tech Mahindra Senior Customer Service Executive Interview Questions

3.5

• 4 Interviews

HCLTech Senior Customer Service Executive Interview Questions

3.5

• 3 Interviews

Hexaware Technologies Senior Customer Service Executive Interview Questions

3.5

• 3 Interviews

Accenture Senior Customer Service Executive Interview Questions

3.8

• 2 Interviews

Cogent E Services Senior Customer Service Executive Interview Questions

3.3

• 2 Interviews

Genpact Senior Customer Service Executive Interview Questions

3.8

• 1 Interview

View all

Jaipuria Institute of Management, Ghaziabad Placement Questions

1 Interview

View all

Startek Senior Customer Service Executive Salary

based on 271 salaries

₹1 L/yr - ₹4.8 L/yr

20% less than the average Senior Customer Service Executive Salary in India

View more details

Startek Salaries in India

Senior Executive 2.2k salaries	₹0 L/yr - ₹0 L/yr
Customer Care Executive 1.6k salaries	₹0 L/yr - ₹0 L/yr
Operations Executive 1.6k salaries	₹0 L/yr - ₹0 L/yr
Customer Service Executive 1.1k salaries	₹0 L/yr - ₹0 L/yr
Customer Support Executive 995 salaries	₹0 L/yr - ₹0 L/yr