Startek Senior Customer Service Executive Interview Questions, Process, and Tips

Q1. Tell me something about yourself
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Q2. How was your last birthday
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Q1. Mock call was taken
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Q1. What makes you a good CCE
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Q2. How will you handle an angry customer?
Ans. 
To handle an angry customer, listen actively, empathize, apologize, offer a solution, and follow up.
• Listen actively to the customer's concerns without interrupting.

• Empathize with the customer's emotions and frustrations.

• Apologize sincerely for any inconvenience caused.

• Offer a solution or options to resolve the issue.

• Follow up with the customer to ensure their satisfaction.
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Q3. If customer start abusing you. How will you handle him?
Ans. 
I would remain calm, listen to the customer, and respond professionally.
• Stay calm and composed

• Listen attentively to the customer's concerns

• Avoid taking the abuse personally

• Respond professionally and empathetically

• Offer solutions or escalate the issue if necessary

• Document the incident for future reference
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Q4. What is Business processing outsourcing?
Ans. 
Business processing outsourcing (BPO) is the practice of contracting specific business processes to a third-party service provider.
• BPO involves outsourcing non-core business functions to external vendors.

• It allows companies to focus on their core competencies and reduce costs.

• Common BPO services include customer support, data entry, payroll processing, and IT support.

• Examples of BPO companies include Accenture, IBM, an...read more
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Grammer, conversational ability

Q1. What is customer Service?
Ans. 
Customer service is the provision of assistance and support to customers before, during, and after a purchase.
• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Examples include answering phone calls, responding to emails, and providing in-person assistance

• Good customer service can lead to c
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