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Startek Customer Support Executive Interview Questions and Answers
11 Interview questions
Empathy involves understanding and sharing feelings, while sympathy is feeling pity or sorrow for someone else's situation.
Empathy is about connecting with someone's emotions; sympathy is more about feeling sorry for them.
Example of empathy: Listening to a friend who lost a pet and sharing in their sadness.
Example of sympathy: Saying 'I'm sorry for your loss' without necessarily feeling their pain.
Empathy can lead...
I want to join a BPO to leverage my communication skills, help customers, and grow in a dynamic environment focused on service excellence.
I enjoy problem-solving and helping others, which aligns with the core responsibilities of a customer support role.
Working in a BPO offers diverse interactions with customers, enhancing my communication and interpersonal skills.
The fast-paced environment of a BPO excites me, as ...
I bring a unique blend of skills, experience, and passion for customer service that aligns perfectly with your company's values.
Proven track record in resolving customer issues efficiently, as demonstrated in my previous role where I achieved a 95% customer satisfaction rate.
Strong communication skills, allowing me to empathize with customers and provide clear, concise information.
Ability to work under pressure, i...
I would listen to the customer's issue, empathize with them, troubleshoot the problem, and provide a solution.
Listen actively to the customer's problem and show empathy.
Ask clarifying questions to fully understand the issue.
Troubleshoot the problem by following company guidelines or seeking help from colleagues if needed.
Provide a solution or workaround to resolve the customer's issue.
Follow up with the customer t...
Customer support refers to the assistance and guidance provided to customers before, during, and after their purchase of a product or service.
Customer support involves addressing customer inquiries, issues, and complaints.
It includes providing product information, troubleshooting technical problems, and offering solutions to customer concerns.
Customer support can be offered through various channels such as phone, ...
Dealing with rude customers requires patience, empathy, and effective communication to resolve issues and maintain a positive experience.
Stay calm and composed; don't take the rudeness personally.
Listen actively to the customer's concerns without interrupting.
Acknowledge their feelings; for example, say, 'I understand why you're upset.'
Apologize for any inconvenience caused, even if it's not your fault.
Offer a sol...
Customer service is the support and assistance provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Examples include answering phone calls, responding to emails, and providing live chat support
Online shopping offers convenience and variety but can also lead to issues like delayed delivery and lack of personal interaction.
Convenience: Shop anytime, anywhere without the need to travel. For example, purchasing groceries online at midnight.
Variety: Access to a wider range of products and brands that may not be available locally, such as international fashion brands.
Price Comparison: Easily compare prices ac...
Customer support is a service provided to customers before, during, and after a purchase to ensure their satisfaction and resolve any issues.
Customer support involves assisting customers with inquiries, troubleshooting, and providing solutions to problems.
It includes responding to customer complaints, feedback, and requests for assistance.
Customer support can be provided through various channels such as phone, ema...
Sales is the process of exchanging goods or services for money, focusing on meeting customer needs and driving revenue.
Sales involves identifying potential customers and understanding their needs.
It includes presenting products or services effectively to persuade customers.
Sales strategies can vary, such as direct selling, online sales, or retail.
For example, a car salesperson demonstrates features to convince a b...
Startek Customer Support Executive Interview Experiences
36 interviews found
Anonymous
Selected
I appeared for an interview in Apr 2025, where I was asked the following questions.
- Q1. Why do you want to join startek??
- Ans.
I want to join Startek to contribute to a dynamic team and enhance my skills in customer support while delivering exceptional service.
Reputation for Excellence: Startek is known for its commitment to providing high-quality customer service, which aligns with my professional values.
Career Growth Opportunities: I am excited about the potential for career advancement within Startek, as the company invests in employee deve...
- Q2. What is empathy and sympathy, what qualities are needed for being a customer support executive..
- Ans.
Empathy is understanding others' feelings, while sympathy is feeling pity for them; both are vital for customer support roles.
Active Listening: A customer support executive must listen attentively to customers, ensuring they feel heard. For example, repeating back what a customer says to confirm understanding.
Emotional Intelligence: Recognizing and managing one's own emotions and those of others helps in responding app...
- Q3. How will you manage frustrated customer support executive
- Ans.
Managing frustrated customers requires empathy, active listening, and effective problem-solving to restore their confidence and satisfaction.
Empathy: Acknowledge the customer's feelings by saying, 'I understand how frustrating this must be for you.' This helps in building rapport.
Active Listening: Allow the customer to express their concerns fully without interruption. For example, 'Please tell me more about the issue ...
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Jun 2024. There were 3 interview rounds.
Customer support executive , non- voice
(2 Questions)
- Q1. What mean by customer support?
- Ans.
Customer support refers to the assistance and guidance provided to customers before, during, and after their purchase of a product or service.
Customer support involves addressing customer inquiries, issues, and complaints.
It includes providing product information, troubleshooting technical problems, and offering solutions to customer concerns.
Customer support can be offered through various channels such as phone, email...
- Q2. Problem solving quarries
(2 Questions)
- Q1. Self introduction
- Q2. Package and allowance
Interview Preparation Tips
- Customer Support Operations
- Customer support executive
(4 Questions)
- Q1. Asked to describe about myself.
- Q2. What did I do on my spare times.
- Ans.
In my spare time, I enjoy reading, hiking, and volunteering, which help me relax and grow personally and professionally.
Reading: I love diving into fiction and non-fiction books, which expand my knowledge and creativity. For example, I recently read 'Sapiens' by Yuval Noah Harari.
Hiking: Exploring nature trails allows me to stay active and appreciate the outdoors. I often hike on weekends at local parks.
Volunteering: I...
- Q3. Asked about my hometown
- Q4. Asked to describe on social media impact on today's generation.
Selected
I appeared for an interview in Dec 2024, where I was asked the following questions.
- Q1. What is difference between empatthy and sympathy
- Ans.
Empathy involves understanding and sharing feelings, while sympathy is feeling pity or sorrow for someone else's situation.
Empathy is about connecting with someone's emotions; sympathy is more about feeling sorry for them.
Example of empathy: Listening to a friend who lost a pet and sharing in their sadness.
Example of sympathy: Saying 'I'm sorry for your loss' without necessarily feeling their pain.
Empathy can lead to d...
- Q2. Tell me about yourself
- Q3. Why we should apologise to the customers
- Ans.
Apologizing to customers fosters trust, shows empathy, and can turn negative experiences into positive ones, enhancing customer loyalty.
Builds trust: A sincere apology can help rebuild trust after a mistake.
Shows empathy: Acknowledging a customer's feelings demonstrates that you care.
Reduces frustration: Apologizing can help diffuse a tense situation.
Encourages feedback: An apology can open the door for constructive fe...
- Q4. What are the 5 advantage and disadvantages of online shopping?
- Ans.
Online shopping offers convenience and variety but can also lead to issues like delayed delivery and lack of personal interaction.
Convenience: Shop anytime, anywhere without the need to travel. For example, purchasing groceries online at midnight.
Variety: Access to a wider range of products and brands that may not be available locally, such as international fashion brands.
Price Comparison: Easily compare prices across ...
- Q1. Tell me about yourself
- Q2. What's a future plan
(1 Question)
- Q1. Why you want to join bpo?
- Ans.
I want to join a BPO to leverage my communication skills, help customers, and grow in a dynamic environment focused on service excellence.
I enjoy problem-solving and helping others, which aligns with the core responsibilities of a customer support role.
Working in a BPO offers diverse interactions with customers, enhancing my communication and interpersonal skills.
The fast-paced environment of a BPO excites me, as it al...
Interview Preparation Tips
Selected
I appeared for an interview in Oct 2024, where I was asked the following questions.
- Q1. Self intduction
- Q2. Where are u from
- Ans.
I hail from a vibrant city known for its rich culture, diverse community, and beautiful landscapes that inspire creativity and connection.
I grew up in a bustling urban area with a mix of modern and historical architecture.
The local cuisine is a blend of flavors from various cultures, making it a food lover's paradise.
My hometown hosts several annual festivals that celebrate art, music, and community spirit.
Nature is ju...
- Q3. How did you learn about the company?
- Ans.
I discovered the company through a combination of online research, social media, and positive word-of-mouth from peers.
I found the company while researching customer support roles on job boards like Indeed and Glassdoor.
I followed the company's social media pages, where I saw their commitment to customer satisfaction and community engagement.
A friend who works in the industry recommended the company, highlighting its p...
- Q4. What is your expected salary package?
- Ans.
I expect a salary package that reflects my skills, experience, and the industry standards for a Customer Support Executive.
Research industry standards: For example, similar roles in my area typically offer between $40,000 to $50,000 annually.
Consider my experience: With over 3 years in customer support, I bring valuable skills that can enhance team performance.
Highlight additional skills: Proficiency in CRM software an...
- Q5. What is the distance from your location to the company?
(2 Questions)
- Q1. Why do I select you
- Ans.
I bring a unique blend of skills, experience, and passion for customer service that aligns perfectly with your company's values.
Proven track record in resolving customer issues efficiently, as demonstrated in my previous role where I achieved a 95% customer satisfaction rate.
Strong communication skills, allowing me to empathize with customers and provide clear, concise information.
Ability to work under pressure, illust...
- Q2. Prepare yourself
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Jun 2024. There was 1 interview round.
(2 Questions)
- Q1. Self introduction
- Ans.
Enthusiastic customer support executive with a passion for helping others and a strong background in problem-solving and communication.
Background: I have over 3 years of experience in customer support roles, assisting clients in resolving issues efficiently.
Skills: Proficient in using CRM software like Zendesk and Salesforce to track customer interactions and improve service.
Communication: I excel in both verbal and wr...
- Q2. About experience
Interview Preparation Tips
WAZID KHAN
Selected
I appeared for an interview before Jun 2024, where I was asked the following questions.
- Q1. Try to sell me a Product like a pen ,mobile and other things
- Q2. Tell me about yourself and background
- Q3. What is Sales
- Ans.
Sales is the process of exchanging goods or services for money, focusing on meeting customer needs and driving revenue.
Sales involves identifying potential customers and understanding their needs.
It includes presenting products or services effectively to persuade customers.
Sales strategies can vary, such as direct selling, online sales, or retail.
For example, a car salesperson demonstrates features to convince a buyer.
...
Interview Preparation Tips
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Startek Interview FAQs
The duration of Startek Customer Support Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Overall Interview Experience Rating
based on 39 interview experiences
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based on 399 reviews
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