Startek Customer Support Executive Interview Questions, Process, and Tips

Q1. The HR interview includes Questions such as about your previous job roles, core skills , Qualifications, Weakness and Salary Expectations 1 - Tell me something about yourself 2- Why do you want this Job?...read more
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Q2. Tell me something about yourself
Ans. 
I am a customer-oriented individual with excellent communication skills and a passion for problem-solving.
• I have experience in customer service roles, where I have honed my skills in handling customer queries and complaints.

• I am a quick learner and can adapt to new situations easily.

• I am a team player and enjoy collaborating with colleagues to achieve common goals.

• I am proficient in using various customer support tools...read more
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Q3. Why do u want this job?
Ans. 
I am passionate about helping people and providing excellent customer service.
• I enjoy interacting with people and solving their problems.

• I have previous experience in customer service and have received positive feedback from customers.

• I am excited about the opportunity to work for a company with a strong reputation for customer satisfaction.

• I am eager to learn and grow in this role, and to contribute to the success of
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Q4. Why are you leaving your current company??
Ans. 
Looking for better growth opportunities and a more challenging role.
• Current company does not offer opportunities for growth and development.

• Seeking a more challenging role to enhance skills and gain experience.

• Interested in exploring new industries and expanding knowledge.

• No issues with current company, just looking for a change to further career goals.
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Q5. Describe a time you dealt with a difficult colleague and how did you resolve it?
Ans. 
I once had a colleague who was constantly negative and uncooperative. I addressed the issue by having a one-on-one conversation with them.
• I approached the colleague privately and calmly expressed my concerns about their behavior

• I listened to their perspective and tried to understand their reasons for acting that way

• I suggested finding a compromise and working together to improve our communication and collaboration

• We ag...read more
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Q6. Where do you see yourself in five years?
Ans. 
In five years, I see myself as a senior customer support executive, leading a team of professionals and contributing to the growth of the company.
• I plan to develop my skills and knowledge in customer support and management.

• I aim to take on more responsibilities and lead a team of customer support executives.

• I want to contribute to the growth of the company by providing excellent customer service and implementing new st...read more
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Q1. Simple screening interview
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Q2. Simple screening interview in zomato
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Q3. Family background, and why you want this job
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Q1. Normal questions were asked.
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This round includes multiple tests such as typing, versant test etc

Q1. This round was conducted by AM.
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Q1. Tell me about yourself
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Q2. Why are you looking for work from home job
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Q1. Tell me about yourself and your experiences
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Q2. Multiple cross questions and simple questions that are usually asked
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Q1. Tell me something about yourself. Tell me about your family background. What is your favourite hobby? Why should the company hire you? What is your salary expectations? Where are you seeing yourself after ...read more
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It was basically accent based test and mcq's test writing test etc.

Writing on the topic for a page

Q1. Checking the typing speed
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Q2. Checking the reading speed and understanding
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About the process and job role