Startek Customer Care Executive Interview Questions, Process, and Tips

Q1. Tell me about yourself
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Q2. What is bpo
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

• Examples of BPO companies include Teleperformance, Convergys, and Accenture.
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Q3. What is customer service
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Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

• It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.

• Examples of customer service activities include answering phone calls, responding to emails, and
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Q4. Why you join bpo
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I joined BPO to enhance my communication skills and gain experience in customer service.
• Opportunity to improve communication skills

• Gain experience in customer service

• Career growth potential

• Exposure to diverse industries and clients
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Q1. Tell me one topic for atleast 2 minutes
Ans. 
The importance of customer feedback in improving service quality
• Customer feedback helps identify areas for improvement

• It allows businesses to understand customer preferences and expectations

• Feedback can lead to product/service enhancements and increased customer satisfaction

• Implementing feedback shows customers that their opinions are valued

• Feedback can also help in resolving customer complaints and issues
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Q1. Tell me about yourself
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Q2. What is Customer Excutive
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Q3. My Name is Raju Bauri I Live At West Bengal Kulti My Qualification Is Diploma In Mechanical Engineering I Have Two Brother One Sister My Father Is Farmer And My Mother Is Home Maker I Really Intersted To ...read more
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Q4. A Customer Excutive is a Professional who mangage a Companys Customer experince. Handle Client Queries resolved Issues and Ensure A Seamless customer journey
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A Standardized assessment designed to measured an individual cognitive abilities skills and potential well in a specific role or field.

Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient approach towards customers

• Received multiple awards for excellent customer service
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Q2. Tell me about the good qualities of cce
Ans. 
Good qualities of a Customer Care Executive include empathy, patience, communication skills, problem-solving abilities, and a positive attitude.
• Empathy: Ability to understand and relate to customers' emotions and concerns.

• Patience: Willingness to listen and assist customers even in challenging situations.

• Communication skills: Clear and effective communication to provide information and resolve issues.

• Problem-solving ab...read more
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Q3. Tell me about bpo
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO companies handle tasks like customer service, technical support, data entry, and back-office operations for other businesses.

• They help businesses save costs, improve efficiency, and focus on their core competencies.

• Examples of BPO companies include Teleperformance, Convergys, and Accen
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Q4. Describe your city indore
Ans. 
Indore is a vibrant city in central India known for its rich culture, delicious street food, and historical landmarks.
• Famous for its Rajwada Palace, a historical palace built by the Holkar dynasty

• Renowned for its street food scene, especially the spicy and savory snacks like poha and jalebi

• Home to prestigious educational institutions like Indian Institute of Management (IIM) Indore

• Known for its vibrant markets like Sar...read more
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Aptitude test was excellent

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