Startek Customer Care Executive Interview Questions, Process, and Tips

Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient approach towards customers

• Received multiple awards for excellent customer service
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Q2. Tell me about the good qualities of cce
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Good qualities of a Customer Care Executive include empathy, patience, communication skills, problem-solving abilities, and a positive attitude.
• Empathy: Ability to understand and relate to customers' emotions and concerns.

• Patience: Willingness to listen and assist customers even in challenging situations.

• Communication skills: Clear and effective communication to provide information and resolve issues.

• Problem-solving ab...read more
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Q3. Tell me about bpo
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BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO companies handle tasks like customer service, technical support, data entry, and back-office operations for other businesses.

• They help businesses save costs, improve efficiency, and focus on their core competencies.

• Examples of BPO companies include Teleperformance, Convergys, and Accen
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Q4. Describe your city indore
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Indore is a vibrant city in central India known for its rich culture, delicious street food, and historical landmarks.
• Famous for its Rajwada Palace, a historical palace built by the Holkar dynasty

• Renowned for its street food scene, especially the spicy and savory snacks like poha and jalebi

• Home to prestigious educational institutions like Indian Institute of Management (IIM) Indore

• Known for its vibrant markets like Sar...read more
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Aptitude test was excellent

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What is Customer Service?
What is E-commerce?

Q1. What do you understand by Flipkart?
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Q2. How to handle agry customer?
Ans. 
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
• Listen actively to understand the customer's concerns.

• Empathize with the customer's emotions and show understanding.

• Stay calm and composed to de-escalate the situation.

• Apologize for any inconvenience caused, even if it's not your fault.

• Offer solutions or alternatives to address the customer's issue.

• Follow up with the customer to ensure their s
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Q1. Tell me about your self
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Q2. Tell about from Kolkata
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Kolkata, also known as Calcutta, is the capital of the Indian state of West Bengal. It is known for its rich cultural heritage, historic landmarks, and delicious cuisine.
• Kolkata is famous for its Howrah Bridge, a historic cantilever bridge over the Hooghly River.

• The city is home to the Victoria Memorial, a grand marble building dedicated to Queen Victoria.

• Kolkata is known for its vibrant festivals like Durga Puja, wher...read more
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Q3. Tell me about from nabadwip
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Q4. How to you join in this job
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