1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?

Question

Accepted Answer

I prioritize the queries based on urgency and importance, and handle them one at a time.

Assess the urgency and importance of each query
Address the more urgent and important query first
Communicate with the customer about the situation and provide an estimated time for addressing the second query
Ensure that both queries are resolved satisfactorily

Accepted Answer

Ill assure the customer please do not worry  here to help you and Ill happy to help you.
After that Ill start solving first query that customer told me first. 
Once customer satified with the resolution ill  resolve second query. 
Once ill provide proper resolution ill ask to the customer for the further assistance as per customer confirmation ill follow cloaing script and close the call .

Accepted Answer

will listen one by one caerfully and try to solve as well as possible

Accepted Answer

will listen one by one caerfully and try to solve as well as possible

Accepted Answer

I handle the urgen query first then the second query.

Accepted Answer

Customer provide ticket I solve only this querie

Accepted Answer

I will listen one by one caerfully and try to solve as well as possible

Accepted Answer

Customer mainly contact service desk when they are facing trouble related to the services they avail from the company. Thus their problems should be addressed promptly with care. The tone of the message is also significant and customers should feel comfortable when they contact

Accepted Answer

I said that first I listened to the customer's queries carefully and solved his problem one by one.

1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?

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