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Startek Customer Care Executive Interview Questions, Process, and Tips

Updated 23 Feb 2025

Top Startek Customer Care Executive Interview Questions and Answers

View all 21 questions

Startek Customer Care Executive Interview Experiences

41 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - Assignment 

Communication skills

Sopra Steria

Success to our employee's well-being? A work-life balance that's simply unbeatable.

Our employees have rated us 4 for Work-Life Balance on AmbitionBox

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in May 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. NORMAL HR QUESTION SAME LIKE OTHER COMPANY
Round 3 - One-on-one 

(2 Questions)

  • Q1. MANAGER AND CLIENT ROUND
  • Q2. NORMAL SAME LIKE OTHER COMAPNY

Interview Preparation Tips

Interview preparation tips for other job seekers - DON'T JOIN THIS COMPANY GUY'S , THIS IS NOT GOOD COMAPANY TRY OTHER PLACE

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Narrat ramayan How will you manage your job while studying? How would you handle highratted customers.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while interacting with interviewers.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Something about yourself
Round 3 - One-on-one 

(1 Question)

  • Q1. Salary discussion on job

Interview Preparation Tips

Interview preparation tips for other job seekers - keep calm

Startek interview questions for designations

 Customer Care

 (1)

 Customer Care Associate

 (3)

 Inbound Customer Care Executive

 (2)

 Voice Process Customer Care Executive

 (1)

 Customer Executive

 (3)

 Customer Service Executive

 (37)

 Customer Support Executive

 (28)

 Customer Relationship Executive

 (2)

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. What is your experience if any? in work before.
  • Q2. What are your strengths and qualification?
Round 3 - One-on-one 

(3 Questions)

  • Q1. What are your hobbies
  • Q2. What is your favourite movie and why?
  • Q3. What is business process outsourcing?
  • Ans. 

    Business process outsourcing (BPO) is the practice of contracting specific business tasks to a third-party service provider.

    • Involves delegating non-core business functions to external vendors

    • Helps companies focus on core competencies and reduce costs

    • Common BPO services include customer support, IT services, and accounting

    • Popular BPO destinations include India, the Philippines, and Eastern Europe

  • Answered by AI
Round 4 - Assignment 

Versant test on english

Interview Preparation Tips

Interview preparation tips for other job seekers - keep working with smart work.

Get interview-ready with Top Startek Interview Questions

Customer Care Executive Interview Questions & Answers

user image Kundravi Official

posted on 27 Sep 2023

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about your self ❓ My name is kuldeep Kumar maurya I live in salapur khera sector 21 About my qualifications I am studying BA 1st year I like to play cricket Hord working is my strength I want join...
  • Q2. Tell me about your family background ❓ There are 5 members in my family

Customer Care Executive Jobs at Startek

View all
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Why are you interested in this job
  • Q2. Who are you and what is your strength
  • Q3. How you handle the pressure of floor
  • Ans. 

    I handle the pressure of the floor by staying organized, prioritizing tasks, and maintaining a positive attitude.

    • Stay organized by creating to-do lists and setting realistic goals

    • Prioritize tasks based on urgency and importance

    • Maintain a positive attitude by taking short breaks, practicing deep breathing, and seeking support from colleagues

    • Communicate effectively with team members and supervisors to address any challen...

  • Answered by AI
  • Q4. In which state gurgaon is situated

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't work in this company

I applied via Naukri.com and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Normaly question asked like abt yourself,your experience,hobby,job profile related,and and shift related questions
Round 3 - One-on-one 

(2 Questions)

  • Q1. Next round of interview taken by client where he check your knowledge, pressure handling technique,your soft skills,your communication skills and additionaly the typing speed (30word per minute with 95%acc...
  • Ans. Always the one question is related with your rotational shift and your week off in which you have to accept the leave process and shift timing
  • Answered by Arun Upadhyay
  • Q2. And be prepare for mock call

Interview Preparation Tips

Topics to prepare for Startek Customer Care Executive interview:
  • Work on soft skills
Interview preparation tips for other job seekers - Be confident always use soft tone and during conversation use your soft skills and most important dont irritate.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Aug 2022. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell us about yourselves. What are your hobbies? Why do you want to joun this process?
  • Ans. My name is XYZ, I belong to ABC place. I have completed my higher secondary/graduation/post graduation from a reputational school/college named XYZ. I like to read/sing/dance in my spear time. I came to know there is a lot of growth opportunities in this particular process so that's why i want to be a part of this and i would like to kick start my corporative journey from this company.
  • Answered by musicalkuala
Round 2 - Versant 

(1 Question)

  • Q1. Listening and typing tests, psychometric tests

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask for areas of opportunities in the upcoming months and proactively ask if you could get leaves on time if you have exams coming up.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. English to hindi conversation
  • Q2. Hindi to English conversation

Interview Preparation Tips

Interview preparation tips for other job seekers - This company is very well timely payout in a month date of 7 in a month
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Startek Interview FAQs

How many rounds are there in Startek Customer Care Executive interview?
Startek interview process usually has 2-3 rounds. The most common rounds in the Startek interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Startek Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Startek. The most common topics and skills that interviewers at Startek expect are customer care, customer support, Customer Service, Customer Handling and Telecalling.
What are the top questions asked in Startek Customer Care Executive interview?

Some of the top questions asked at the Startek Customer Care Executive interview -

  1. What would you do if you win 1billion dollar lott...read more
  2. What do you know about Call Cent...read more
  3. Tell me how will handle a anxious custom...read more
How long is the Startek Customer Care Executive interview process?

The duration of Startek Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Startek Customer Care Executive Interview Process

based on 52 interviews

3 Interview rounds

  • HR Round - 1
  • HR Round - 2
  • One-on-one Round
View more

HCLTech

A more secure future awaits you

Startek Customer Care Executive Salary
based on 1.6k salaries
₹0.5 L/yr - ₹4.5 L/yr
10% less than the average Customer Care Executive Salary in India
View more details

Startek Customer Care Executive Reviews and Ratings

based on 824 reviews

3.1/5

Rating in categories

3.1

Skill development

2.9

Work-life balance

2.9

Salary

2.9

Job security

2.9

Company culture

2.6

Promotions

2.8

Work satisfaction

Explore 824 Reviews and Ratings
Customer Care Executive

Lucknow

0-2 Yrs

₹ 1.25-1.5 LPA

Customer Care Executive

Noida,

Ghaziabad

+1

0-1 Yrs

₹ 2.5-3 LPA

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