Startek Customer Care Executive Interview Questions, Process, and Tips

Q1. What is your experience if any? in work before.
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Q2. What are your strengths and qualification?
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Q1. What are your hobbies
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Q2. What is your favourite movie and why?
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Q3. What is business process outsourcing?
Ans. 
Business process outsourcing (BPO) is the practice of contracting specific business tasks to a third-party service provider.
• Involves delegating non-core business functions to external vendors

• Helps companies focus on core competencies and reduce costs

• Common BPO services include customer support, IT services, and accounting

• Popular BPO destinations include India, the Philippines, and Eastern Europe
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Versant test on english

Q1. Tell me about your self ❓ My name is kuldeep Kumar maurya I live in salapur khera sector 21 About my qualifications I am studying BA 1st year I like to play cricket Hord working is my strength I want join...read more
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Q2. Tell me about your family background ❓ There are 5 members in my family
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Q1. Why are you interested in this job
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Q2. Who are you and what is your strength
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Q3. How you handle the pressure of floor
Ans. 
I handle the pressure of the floor by staying organized, prioritizing tasks, and maintaining a positive attitude.
• Stay organized by creating to-do lists and setting realistic goals

• Prioritize tasks based on urgency and importance

• Maintain a positive attitude by taking short breaks, practicing deep breathing, and seeking support from colleagues

• Communicate effectively with team members and supervisors to address any challen...read more
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Q4. In which state gurgaon is situated
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Q1. Normaly question asked like abt yourself,your experience,hobby,job profile related,and and shift related questions
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Q1. Next round of interview taken by client where he check your knowledge, pressure handling technique,your soft skills,your communication skills and additionaly the typing speed (30word per minute with 95%acc...read more
Ans. Always the one question is related with your rotational shift and your week off in which you have to accept the leave process and shift timing
Answered by Arun Upadhyay
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Q2. And be prepare for mock call
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Q1. Tell us about yourselves. What are your hobbies? Why do you want to joun this process?
Ans. My name is XYZ, I belong to ABC place. I have completed my higher secondary/graduation/post graduation from a reputational school/college named XYZ. I like to read/sing/dance in my spear time. I came to know there is a lot of growth opportunities in this particular process so that's why i want to be a part of this and i would like to kick start my corporative journey from this company.
Answered by musicalkuala
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Q1. Listening and typing tests, psychometric tests
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Q1. English to hindi conversation
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Q2. Hindi to English conversation
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