Non Voice Customer Care Executive
50+ Non Voice Customer Care Executive Interview Questions and Answers
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Q1. What is the voice and non voice processing and it roles ?
Voice processing involves handling customer queries through phone calls, while non-voice processing involves handling queries through emails, chat, etc.
Voice processing involves interacting with customers over the phone
Non-voice processing involves handling customer queries through emails, chat, social media, etc.
Roles in voice processing include answering calls, providing assistance, resolving issues verbally
Roles in non-voice processing include responding to emails, chats, ...read more
Q2. How to d discuss about the customer care ?
Discussing customer care involves addressing customer needs, resolving issues, and providing excellent service.
Listen actively to customer concerns
Empathize with the customer's situation
Offer solutions or alternatives to resolve issues
Provide clear and concise information
Follow up to ensure customer satisfaction
Non Voice Customer Care Executive Interview Questions and Answers for Freshers
Q3. What is responsibly as a customer care executive ?
Responsibility of a customer care executive is to provide excellent service and resolve customer issues efficiently.
Listen actively to customer complaints and concerns
Provide accurate and timely information to customers
Resolve customer issues efficiently and effectively
Maintain a positive and professional attitude
Follow company policies and procedures
Continuously improve knowledge and skills
Ensure customer satisfaction
Maintain confidentiality of customer information
Q4. While using social media are we getting knowledge or either we are diverting by them???
Social media can provide both knowledge and diversion depending on how it is used.
Social media can be a great source of information and knowledge sharing.
However, it can also be a major distraction and time-waster.
It ultimately depends on how one uses social media and what their intentions are.
For example, following industry thought leaders on Twitter can provide valuable insights and knowledge.
On the other hand, mindlessly scrolling through Instagram can be a major diversion...read more
Q5. Say about your life inspiration in 6 lines within 6 minutes without grammatical errror and punctuational error .
My life inspiration is my mother, who taught me the value of hard work, perseverance, and kindness.
My mother's unwavering dedication to her family and career inspires me to always give my best in everything I do.
Her ability to overcome challenges with grace and positivity motivates me to face obstacles head-on.
Seeing her selfless acts of kindness towards others reminds me to always be compassionate and empathetic.
My mother's strong work ethic and determination serve as a cons...read more
Q6. What is the Cost to Company (CTC) in this organization?
The Cost to Company (CTC) in this organization includes salary, benefits, bonuses, and other expenses incurred by the company for each employee.
CTC typically includes salary, bonuses, benefits, insurance, retirement contributions, and other perks.
It may also include expenses such as training, travel, and office supplies for the employee.
For example, if the CTC for a Non Voice Customer Care Executive is $30,000, it means the company is spending that amount on the employee's sa...read more
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Q7. Willing to work a night shift and are you located around 20kms radius from company's is mandatory.
Yes, I am willing to work night shifts and I am located within 20kms radius from the company.
I am open to working night shifts as per the company's requirement.
I am located within a 20kms radius from the company's location.
I understand the importance of being close to the workplace for night shifts for convenience and safety.
Q8. Do you have any technical certifications how many programming languages do you know
I do not have any technical certifications, but I am proficient in Java and Python.
No technical certifications
Proficient in Java and Python
Q9. Tell me about e-commerce?
E-commerce refers to the buying and selling of goods and services over the internet.
E-commerce allows businesses to reach a global audience and operate 24/7.
Customers can browse and purchase products online, making it convenient and time-saving.
Popular e-commerce platforms include Amazon, eBay, and Alibaba.
Payment methods in e-commerce include credit/debit cards, digital wallets, and online banking.
E-commerce also includes services like online ticket booking, food delivery, a...read more
Q10. What is the customer service ?
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer queries, concerns, and complaints.
It includes providing information about products or services, helping customers make informed decisions, and resolving issues.
Good customer service can lead to customer loyalty and positive word-of-mouth marketing.
Examples of customer service include phone and email support, live chat, social ...read more
Q11. What is IP address and web hosting
IP address is a unique identifier assigned to devices connected to a network. Web hosting is a service that allows individuals or organizations to make their website accessible via the World Wide Web.
IP address is a numerical label assigned to each device connected to a network
It helps in identifying the device and its location on the network
Web hosting is a service that allows individuals or organizations to store their website files on a server
The server makes the website a...read more
Q12. Can you mention a historically significant place?
The Great Wall of China is a historically significant place.
Built over several dynasties to protect against invasions
One of the Seven Wonders of the World
Spans over 13,000 miles in length
Visible from space
Q13. How many types of customer ?
There are two types of customers - internal and external.
Internal customers are employees or departments within the same organization.
External customers are individuals or organizations outside the company who purchase goods or services.
Internal customers are just as important as external customers as they contribute to the success of the company.
Examples of internal customers include IT, HR, and accounting departments.
Examples of external customers include individual consume...read more
Q14. speak something about general topic like a jam session
A jam session is a musical event where musicians come together to improvise and play music together.
Jam sessions are informal and spontaneous gatherings of musicians.
Participants take turns playing solos or accompanying others.
Musicians often play without sheet music, relying on their creativity and musical intuition.
Jam sessions can happen in various settings, such as music clubs, bars, or even in someone's living room.
The goal of a jam session is to have fun, experiment wit...read more
Q15. Voice and non voice difference?
Voice involves speaking directly with customers, while non-voice involves communicating through written messages or emails.
Voice involves speaking with customers over the phone or in person
Non-voice involves communicating through written messages, emails, or chat
Voice requires good verbal communication skills, while non-voice requires good written communication skills
Q16. How to do customer service chat processing
Customer service chat processing involves effectively communicating with customers through chat to address their queries and provide assistance.
Understand the customer's query or concern
Respond promptly and professionally
Provide accurate and helpful information
Use proper grammar and spelling
Be empathetic and understanding
Offer solutions or alternatives
Ensure customer satisfaction
Maintain a positive and friendly tone
Handle multiple chats simultaneously
Follow company guidelines...read more
Q17. Are you comfortable with rotational shift
Yes, I am comfortable with rotational shifts as I am flexible with my schedule.
I am willing to work in different shifts to accommodate the needs of the job
I understand the importance of being available during different times to assist customers
I have previous experience working in rotational shifts and have adapted well to the schedule
Q18. What is big basket What is online shopping How vood your at swifts
Big Basket is an online grocery store that offers a wide range of products for home delivery. Online shopping is the process of purchasing goods or services over the internet. Swifts is not a relevant term in this context.
Big Basket is an online grocery store that sells a variety of products such as fruits, vegetables, groceries, and household items.
Online shopping refers to the act of buying products or services over the internet using a computer or mobile device.
Swifts is n...read more
Q19. What is online shopping?
Online shopping is the process of purchasing goods or services over the internet.
Online shopping allows customers to browse and buy products or services from the comfort of their own homes.
Customers can compare prices, read reviews, and make purchases with just a few clicks.
Popular online shopping platforms include Amazon, eBay, and Alibaba.
Online shopping offers convenience, a wide range of options, and often lower prices compared to traditional brick-and-mortar stores.
Secur...read more
Q20. What is human resource management
Human resource management is the process of managing an organization's employees and their work environment.
It involves recruitment, training, performance evaluation, and compensation of employees.
HRM also includes creating policies and procedures to ensure compliance with labor laws and regulations.
Effective HRM can improve employee satisfaction, productivity, and retention.
Examples of HRM tasks include conducting job interviews, developing employee training programs, and ma...read more
Q21. Will you be able to treat your customer well?
Yes, I will be able to treat customers well by providing excellent service and addressing their concerns with empathy and professionalism.
I have strong communication skills to effectively listen to and understand customer needs.
I am patient and empathetic, which helps in resolving customer issues calmly.
I am knowledgeable about the products/services offered, allowing me to provide accurate information and solutions.
I am able to remain calm and composed under pressure, ensurin...read more
Q22. What is Customers Service?
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Examples include answering phone calls, responding to emails, and providing live chat support
Q23. What is bpo or customer service
BPO or customer service involves providing support and assistance to customers through various communication channels.
BPO stands for Business Process Outsourcing, where companies outsource their non-core business functions to third-party service providers.
Customer service involves addressing customer inquiries, resolving issues, and providing assistance through phone, email, chat, or social media.
Customer care executives play a crucial role in ensuring customer satisfaction a...read more
Q24. What is high computer like ISRO
ISRO is a high-performance computer used for space research and exploration.
ISRO uses high-performance computers for various tasks such as satellite data processing, trajectory calculations, and mission simulations.
These computers are designed to handle complex algorithms and large amounts of data.
They are used for tasks like satellite image processing, weather forecasting, and space mission planning.
ISRO's high-performance computers enable scientists and engineers to analyze...read more
Q25. How deal with non veg and veg customer
Handle non veg and veg customers by respecting their dietary preferences and offering suitable solutions.
Respect the dietary preferences of both non veg and veg customers
Offer a variety of options on the menu to cater to both preferences
Be knowledgeable about the ingredients in the dishes to assist customers in making informed choices
Handle any special requests or dietary restrictions with care and attention
Ensure that the customer feels valued and respected regardless of the...read more
Q26. What is BPO what is telle calling
BPO stands for Business Process Outsourcing. Telemarketing is a form of direct marketing in which a salesperson solicits to prospective customers to buy products or services.
BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.
Telemarketing, also known as telesales or inside sales, involves contacting potential customers by phone to promote products or services.
Tel...read more
Q27. how many language s do you know
I am fluent in three languages: English, Spanish, and French.
Fluent in English, Spanish, and French
Can communicate effectively in multiple languages
Q28. What about concentrix?
Concentrix is a global business services company specializing in customer engagement and improving business performance.
Concentrix offers a wide range of services including customer care, technical support, and analytics.
They have a global presence with operations in multiple countries.
Concentrix is known for its focus on innovation and technology in delivering customer solutions.
Q29. What understand customer support
Customer support involves assisting customers with their inquiries, issues, and concerns to ensure a positive experience.
Providing timely and accurate responses to customer inquiries
Resolving customer issues and complaints effectively
Offering guidance and assistance to customers in a friendly and professional manner
Ensuring customer satisfaction through excellent service
Listening actively to understand customer needs and concerns
Q30. What is concencentrix work ?
Concentrix is a global business services company specializing in customer engagement and improving business performance.
Concentrix provides customer care, technical support, and sales services for various industries.
They use technology and analytics to enhance customer interactions and drive business growth.
Concentrix has a global presence with operations in multiple countries.
They focus on delivering exceptional customer experiences and helping clients achieve their business...read more
Q31. What is bpo? Tell me
BPO stands for Business Process Outsourcing. It involves contracting non-core business functions to a third-party provider.
BPO is a cost-effective way for companies to outsource non-core functions such as customer service, data entry, and back-office operations.
BPO providers are typically located in countries with lower labor costs, such as India and the Philippines.
BPO services can be categorized into two types: voice-based and non-voice-based.
Examples of BPO companies inclu...read more
Q32. What is Ms Word Ms Excel
Ms Word and Ms Excel are popular software applications used for word processing and spreadsheet management respectively.
Ms Word is a word processing software developed by Microsoft.
It allows users to create, edit, and format documents such as letters, reports, and resumes.
Ms Excel is a spreadsheet software also developed by Microsoft.
It is used for organizing, analyzing, and manipulating numerical data.
Excel provides features like formulas, charts, and graphs to perform calcu...read more
Q33. speak about any topic for few mintues
The importance of mental health in the workplace
Mental health is crucial for overall well-being
Workplace stress can negatively impact mental health
Employers should prioritize mental health support
Promoting work-life balance can improve mental health
Examples: Employee assistance programs, flexible work hours
Q34. Tell About delhi metro
Delhi Metro is a rapid transit system serving Delhi and its satellite cities in the National Capital Region of India.
Delhi Metro is the largest and busiest metro network in India.
It has a total length of 389 kilometers and 285 stations.
The metro system has significantly reduced traffic congestion and air pollution in Delhi.
It is also known for its cleanliness, punctuality, and safety measures.
The metro has different classes of travel, including regular, ladies-only, and first...read more
Q35. What if u get 1million dollars
I would invest in real estate, start a business, travel the world, and donate to charity.
Invest in real estate to generate passive income
Start a business to create job opportunities
Travel the world to experience different cultures
Donate to charity to give back to the community
Q36. what is content moderation
Content moderation is the process of monitoring and reviewing user-generated content to ensure it meets the guidelines and standards of a platform.
Monitoring user-generated content for inappropriate language, hate speech, or graphic images
Removing or flagging content that violates community guidelines
Providing feedback to users on why their content was moderated
Ensuring a safe and respectful online environment for all users
Examples: Facebook moderating posts that contain viol...read more
Q37. Ready to work in banking process
Yes, I am ready to work in banking process.
I have experience in handling customer queries and resolving issues.
I am familiar with banking products and services.
I am comfortable working with financial systems and tools.
I understand the importance of confidentiality and data security in banking.
I am willing to undergo training to enhance my knowledge and skills in banking processes.
Q38. What is account
An account is a record of financial transactions of an individual or organization.
An account is used to keep track of financial transactions such as deposits, withdrawals, and purchases.
It can be a bank account, credit card account, or any other type of financial account.
Accounts are used to monitor the financial health of an individual or organization.
They are also used for tax purposes and to prepare financial statements.
Examples of accounts include checking accounts, savin...read more
Q39. What customer service
Customer service is about providing assistance and support to customers to ensure their satisfaction and loyalty.
Listening actively to customer concerns
Responding promptly and professionally
Offering solutions or alternatives
Showing empathy and understanding
Following up to ensure customer satisfaction
Q40. What is customer service
Customer service is the assistance and support provided to customers before, during, and after their purchase or use of a product or service.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and assisting customers in person.
Customer service representatives often use empathy, communicatio...read more
Q41. Tell me about sagility company
Sagility is a customer care company known for providing non-voice support services to various industries.
Sagility offers customer care services such as email support, chat support, and social media management.
The company focuses on providing efficient and personalized customer service to enhance customer satisfaction.
Sagility has a team of trained professionals who handle customer queries and concerns effectively.
They work with clients from diverse industries including e-comm...read more
Q42. Tell about customer service
Customer service involves providing assistance and support to customers before, during, and after a purchase.
Listening to customer concerns and addressing them promptly
Providing accurate information about products or services
Resolving customer complaints effectively
Maintaining a positive and helpful attitude
Building rapport with customers to enhance their experience
Q43. Pic a topic and talk about 2min
Topic: Importance of Time Management in the Workplace
Time management is crucial for productivity and efficiency
Setting priorities and deadlines helps in achieving goals
Avoiding procrastination and staying organized are key components
Example: Using tools like calendars and to-do lists to manage tasks effectively
Q44. What is your typing speed
My typing speed is 70 words per minute.
Typing speed: 70 words per minute
Accuracy: 98%
Experience with data entry tasks
Proficient in using typing software
Regular practice to improve speed
Q45. RAM and ROM difference
RAM and ROM are types of computer memory with different characteristics.
RAM stands for Random Access Memory and is a volatile memory that stores data temporarily while the computer is running.
ROM stands for Read-Only Memory and is a non-volatile memory that stores permanent data that cannot be modified or erased.
RAM is faster but smaller in capacity compared to ROM.
RAM allows for random access and quick retrieval of data, while ROM provides permanent storage for essential sys...read more
Q46. Speak on a topic for 1 min
The importance of mental health in the workplace
Mental health affects productivity and overall well-being
Employers should provide resources and support for mental health
Creating a positive work environment can improve mental health
Examples: offering flexible work hours, promoting work-life balance, providing access to counseling services
Q47. Tell about delhi bus
Delhi bus is a public transportation system in Delhi, India.
Delhi bus is operated by Delhi Transport Corporation (DTC).
It covers a vast network of routes throughout the city and its suburbs.
The buses are categorized into different types such as AC, non-AC, low-floor, and high-floor.
The fares are affordable and vary based on the type of bus and distance traveled.
Delhi bus also offers special services for women, senior citizens, and differently-abled passengers.
Q48. Choose a topic speak 1min
The importance of mental health in the workplace
Mental health affects productivity and overall well-being
Employers should provide resources and support for mental health
Creating a positive work environment can improve mental health
Examples: Employee assistance programs, flexible work hours, stress management workshops
Q49. What is mean by ROM
ROM stands for Read-Only Memory, a type of non-volatile memory that is used in computers and other electronic devices.
ROM is a type of memory that retains data even when the power is turned off.
It is used to store firmware and software programs that are essential for the device to function.
Examples of ROM include BIOS in computers and firmware in smartphones.
ROM is different from RAM (Random Access Memory) which is volatile and loses data when power is turned off.
Q50. Give a topic social media
The impact of social media on mental health
Social media can contribute to feelings of inadequacy and low self-esteem
Excessive use of social media can lead to anxiety and depression
Cyberbullying on social media platforms can have serious consequences for mental health
However, social media can also provide a sense of community and support for those struggling with mental health issues
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