Non Voice Customer Care Executive

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50+ Non Voice Customer Care Executive Interview Questions and Answers

Updated 18 Feb 2025

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Q1. What is the voice and non voice processing and it roles ?

Ans.

Voice processing involves handling customer queries through phone calls, while non-voice processing involves handling queries through emails, chat, etc.

  • Voice processing involves interacting with customers over the phone

  • Non-voice processing involves handling customer queries through emails, chat, social media, etc.

  • Roles in voice processing include answering calls, providing assistance, resolving issues verbally

  • Roles in non-voice processing include responding to emails, chats, ...read more

Q2. How to d discuss about the customer care ?

Ans.

Discussing customer care involves addressing customer needs, resolving issues, and providing excellent service.

  • Listen actively to customer concerns

  • Empathize with the customer's situation

  • Offer solutions or alternatives to resolve issues

  • Provide clear and concise information

  • Follow up to ensure customer satisfaction

Non Voice Customer Care Executive Interview Questions and Answers for Freshers

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Q3. What is responsibly as a customer care executive ?

Ans.

Responsibility of a customer care executive is to provide excellent service and resolve customer issues efficiently.

  • Listen actively to customer complaints and concerns

  • Provide accurate and timely information to customers

  • Resolve customer issues efficiently and effectively

  • Maintain a positive and professional attitude

  • Follow company policies and procedures

  • Continuously improve knowledge and skills

  • Ensure customer satisfaction

  • Maintain confidentiality of customer information

Q4. While using social media are we getting knowledge or either we are diverting by them???

Ans.

Social media can provide both knowledge and diversion depending on how it is used.

  • Social media can be a great source of information and knowledge sharing.

  • However, it can also be a major distraction and time-waster.

  • It ultimately depends on how one uses social media and what their intentions are.

  • For example, following industry thought leaders on Twitter can provide valuable insights and knowledge.

  • On the other hand, mindlessly scrolling through Instagram can be a major diversion...read more

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Q5. Say about your life inspiration in 6 lines within 6 minutes without grammatical errror and punctuational error .

Ans.

My life inspiration is my mother, who taught me the value of hard work, perseverance, and kindness.

  • My mother's unwavering dedication to her family and career inspires me to always give my best in everything I do.

  • Her ability to overcome challenges with grace and positivity motivates me to face obstacles head-on.

  • Seeing her selfless acts of kindness towards others reminds me to always be compassionate and empathetic.

  • My mother's strong work ethic and determination serve as a cons...read more

Q6. What is the Cost to Company (CTC) in this organization?

Ans.

The Cost to Company (CTC) in this organization includes salary, benefits, bonuses, and other expenses incurred by the company for each employee.

  • CTC typically includes salary, bonuses, benefits, insurance, retirement contributions, and other perks.

  • It may also include expenses such as training, travel, and office supplies for the employee.

  • For example, if the CTC for a Non Voice Customer Care Executive is $30,000, it means the company is spending that amount on the employee's sa...read more

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Q7. Willing to work a night shift and are you located around 20kms radius from company's is mandatory.

Ans.

Yes, I am willing to work night shifts and I am located within 20kms radius from the company.

  • I am open to working night shifts as per the company's requirement.

  • I am located within a 20kms radius from the company's location.

  • I understand the importance of being close to the workplace for night shifts for convenience and safety.

Q8. Do you have any technical certifications how many programming languages do you know

Ans.

I do not have any technical certifications, but I am proficient in Java and Python.

  • No technical certifications

  • Proficient in Java and Python

Q9. Tell me about e-commerce?

Ans.

E-commerce refers to the buying and selling of goods and services over the internet.

  • E-commerce allows businesses to reach a global audience and operate 24/7.

  • Customers can browse and purchase products online, making it convenient and time-saving.

  • Popular e-commerce platforms include Amazon, eBay, and Alibaba.

  • Payment methods in e-commerce include credit/debit cards, digital wallets, and online banking.

  • E-commerce also includes services like online ticket booking, food delivery, a...read more

Q10. What is the customer service ?

Ans.

Customer service is the assistance and support provided to customers before, during, and after a purchase.

  • Customer service involves addressing customer queries, concerns, and complaints.

  • It includes providing information about products or services, helping customers make informed decisions, and resolving issues.

  • Good customer service can lead to customer loyalty and positive word-of-mouth marketing.

  • Examples of customer service include phone and email support, live chat, social ...read more

Q11. What is IP address and web hosting

Ans.

IP address is a unique identifier assigned to devices connected to a network. Web hosting is a service that allows individuals or organizations to make their website accessible via the World Wide Web.

  • IP address is a numerical label assigned to each device connected to a network

  • It helps in identifying the device and its location on the network

  • Web hosting is a service that allows individuals or organizations to store their website files on a server

  • The server makes the website a...read more

Q12. Can you mention a historically significant place?

Ans.

The Great Wall of China is a historically significant place.

  • Built over several dynasties to protect against invasions

  • One of the Seven Wonders of the World

  • Spans over 13,000 miles in length

  • Visible from space

Q13. How many types of customer ?

Ans.

There are two types of customers - internal and external.

  • Internal customers are employees or departments within the same organization.

  • External customers are individuals or organizations outside the company who purchase goods or services.

  • Internal customers are just as important as external customers as they contribute to the success of the company.

  • Examples of internal customers include IT, HR, and accounting departments.

  • Examples of external customers include individual consume...read more

Q14. speak something about general topic like a jam session

Ans.

A jam session is a musical event where musicians come together to improvise and play music together.

  • Jam sessions are informal and spontaneous gatherings of musicians.

  • Participants take turns playing solos or accompanying others.

  • Musicians often play without sheet music, relying on their creativity and musical intuition.

  • Jam sessions can happen in various settings, such as music clubs, bars, or even in someone's living room.

  • The goal of a jam session is to have fun, experiment wit...read more

Q15. Voice and non voice difference?

Ans.

Voice involves speaking directly with customers, while non-voice involves communicating through written messages or emails.

  • Voice involves speaking with customers over the phone or in person

  • Non-voice involves communicating through written messages, emails, or chat

  • Voice requires good verbal communication skills, while non-voice requires good written communication skills

Q16. How to do customer service chat processing

Ans.

Customer service chat processing involves effectively communicating with customers through chat to address their queries and provide assistance.

  • Understand the customer's query or concern

  • Respond promptly and professionally

  • Provide accurate and helpful information

  • Use proper grammar and spelling

  • Be empathetic and understanding

  • Offer solutions or alternatives

  • Ensure customer satisfaction

  • Maintain a positive and friendly tone

  • Handle multiple chats simultaneously

  • Follow company guidelines...read more

Q17. Are you comfortable with rotational shift

Ans.

Yes, I am comfortable with rotational shifts as I am flexible with my schedule.

  • I am willing to work in different shifts to accommodate the needs of the job

  • I understand the importance of being available during different times to assist customers

  • I have previous experience working in rotational shifts and have adapted well to the schedule

Q18. What is big basket What is online shopping How vood your at swifts

Ans.

Big Basket is an online grocery store that offers a wide range of products for home delivery. Online shopping is the process of purchasing goods or services over the internet. Swifts is not a relevant term in this context.

  • Big Basket is an online grocery store that sells a variety of products such as fruits, vegetables, groceries, and household items.

  • Online shopping refers to the act of buying products or services over the internet using a computer or mobile device.

  • Swifts is n...read more

Q19. What is online shopping?

Ans.

Online shopping is the process of purchasing goods or services over the internet.

  • Online shopping allows customers to browse and buy products or services from the comfort of their own homes.

  • Customers can compare prices, read reviews, and make purchases with just a few clicks.

  • Popular online shopping platforms include Amazon, eBay, and Alibaba.

  • Online shopping offers convenience, a wide range of options, and often lower prices compared to traditional brick-and-mortar stores.

  • Secur...read more

Q20. What is human resource management

Ans.

Human resource management is the process of managing an organization's employees and their work environment.

  • It involves recruitment, training, performance evaluation, and compensation of employees.

  • HRM also includes creating policies and procedures to ensure compliance with labor laws and regulations.

  • Effective HRM can improve employee satisfaction, productivity, and retention.

  • Examples of HRM tasks include conducting job interviews, developing employee training programs, and ma...read more

Q21. Will you be able to treat your customer well?

Ans.

Yes, I will be able to treat customers well by providing excellent service and addressing their concerns with empathy and professionalism.

  • I have strong communication skills to effectively listen to and understand customer needs.

  • I am patient and empathetic, which helps in resolving customer issues calmly.

  • I am knowledgeable about the products/services offered, allowing me to provide accurate information and solutions.

  • I am able to remain calm and composed under pressure, ensurin...read more

Q22. What is Customers Service?

Ans.

Customer service is the assistance and support provided to customers before, during, and after a purchase.

  • Customer service involves addressing customer needs and concerns

  • It includes providing information about products or services

  • It also involves resolving customer complaints and issues

  • Examples include answering phone calls, responding to emails, and providing live chat support

Q23. What is bpo or customer service

Ans.

BPO or customer service involves providing support and assistance to customers through various communication channels.

  • BPO stands for Business Process Outsourcing, where companies outsource their non-core business functions to third-party service providers.

  • Customer service involves addressing customer inquiries, resolving issues, and providing assistance through phone, email, chat, or social media.

  • Customer care executives play a crucial role in ensuring customer satisfaction a...read more

Q24. What is high computer like ISRO

Ans.

ISRO is a high-performance computer used for space research and exploration.

  • ISRO uses high-performance computers for various tasks such as satellite data processing, trajectory calculations, and mission simulations.

  • These computers are designed to handle complex algorithms and large amounts of data.

  • They are used for tasks like satellite image processing, weather forecasting, and space mission planning.

  • ISRO's high-performance computers enable scientists and engineers to analyze...read more

Q25. How deal with non veg and veg customer

Ans.

Handle non veg and veg customers by respecting their dietary preferences and offering suitable solutions.

  • Respect the dietary preferences of both non veg and veg customers

  • Offer a variety of options on the menu to cater to both preferences

  • Be knowledgeable about the ingredients in the dishes to assist customers in making informed choices

  • Handle any special requests or dietary restrictions with care and attention

  • Ensure that the customer feels valued and respected regardless of the...read more

Q26. What is BPO what is telle calling

Ans.

BPO stands for Business Process Outsourcing. Telemarketing is a form of direct marketing in which a salesperson solicits to prospective customers to buy products or services.

  • BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

  • Telemarketing, also known as telesales or inside sales, involves contacting potential customers by phone to promote products or services.

  • Tel...read more

Q27. how many language s do you know

Ans.

I am fluent in three languages: English, Spanish, and French.

  • Fluent in English, Spanish, and French

  • Can communicate effectively in multiple languages

Q28. What about concentrix?

Ans.

Concentrix is a global business services company specializing in customer engagement and improving business performance.

  • Concentrix offers a wide range of services including customer care, technical support, and analytics.

  • They have a global presence with operations in multiple countries.

  • Concentrix is known for its focus on innovation and technology in delivering customer solutions.

Q29. What understand customer support

Ans.

Customer support involves assisting customers with their inquiries, issues, and concerns to ensure a positive experience.

  • Providing timely and accurate responses to customer inquiries

  • Resolving customer issues and complaints effectively

  • Offering guidance and assistance to customers in a friendly and professional manner

  • Ensuring customer satisfaction through excellent service

  • Listening actively to understand customer needs and concerns

Q30. What is concencentrix work ?

Ans.

Concentrix is a global business services company specializing in customer engagement and improving business performance.

  • Concentrix provides customer care, technical support, and sales services for various industries.

  • They use technology and analytics to enhance customer interactions and drive business growth.

  • Concentrix has a global presence with operations in multiple countries.

  • They focus on delivering exceptional customer experiences and helping clients achieve their business...read more

Q31. What is bpo? Tell me

Ans.

BPO stands for Business Process Outsourcing. It involves contracting non-core business functions to a third-party provider.

  • BPO is a cost-effective way for companies to outsource non-core functions such as customer service, data entry, and back-office operations.

  • BPO providers are typically located in countries with lower labor costs, such as India and the Philippines.

  • BPO services can be categorized into two types: voice-based and non-voice-based.

  • Examples of BPO companies inclu...read more

Q32. What is Ms Word Ms Excel

Ans.

Ms Word and Ms Excel are popular software applications used for word processing and spreadsheet management respectively.

  • Ms Word is a word processing software developed by Microsoft.

  • It allows users to create, edit, and format documents such as letters, reports, and resumes.

  • Ms Excel is a spreadsheet software also developed by Microsoft.

  • It is used for organizing, analyzing, and manipulating numerical data.

  • Excel provides features like formulas, charts, and graphs to perform calcu...read more

Q33. speak about any topic for few mintues

Ans.

The importance of mental health in the workplace

  • Mental health is crucial for overall well-being

  • Workplace stress can negatively impact mental health

  • Employers should prioritize mental health support

  • Promoting work-life balance can improve mental health

  • Examples: Employee assistance programs, flexible work hours

Q34. Tell About delhi metro

Ans.

Delhi Metro is a rapid transit system serving Delhi and its satellite cities in the National Capital Region of India.

  • Delhi Metro is the largest and busiest metro network in India.

  • It has a total length of 389 kilometers and 285 stations.

  • The metro system has significantly reduced traffic congestion and air pollution in Delhi.

  • It is also known for its cleanliness, punctuality, and safety measures.

  • The metro has different classes of travel, including regular, ladies-only, and first...read more

Q35. What if u get 1million dollars

Ans.

I would invest in real estate, start a business, travel the world, and donate to charity.

  • Invest in real estate to generate passive income

  • Start a business to create job opportunities

  • Travel the world to experience different cultures

  • Donate to charity to give back to the community

Q36. what is content moderation

Ans.

Content moderation is the process of monitoring and reviewing user-generated content to ensure it meets the guidelines and standards of a platform.

  • Monitoring user-generated content for inappropriate language, hate speech, or graphic images

  • Removing or flagging content that violates community guidelines

  • Providing feedback to users on why their content was moderated

  • Ensuring a safe and respectful online environment for all users

  • Examples: Facebook moderating posts that contain viol...read more

Frequently asked in,

Q37. Ready to work in banking process

Ans.

Yes, I am ready to work in banking process.

  • I have experience in handling customer queries and resolving issues.

  • I am familiar with banking products and services.

  • I am comfortable working with financial systems and tools.

  • I understand the importance of confidentiality and data security in banking.

  • I am willing to undergo training to enhance my knowledge and skills in banking processes.

Q38. What is account

Ans.

An account is a record of financial transactions of an individual or organization.

  • An account is used to keep track of financial transactions such as deposits, withdrawals, and purchases.

  • It can be a bank account, credit card account, or any other type of financial account.

  • Accounts are used to monitor the financial health of an individual or organization.

  • They are also used for tax purposes and to prepare financial statements.

  • Examples of accounts include checking accounts, savin...read more

Q39. What customer service

Ans.

Customer service is about providing assistance and support to customers to ensure their satisfaction and loyalty.

  • Listening actively to customer concerns

  • Responding promptly and professionally

  • Offering solutions or alternatives

  • Showing empathy and understanding

  • Following up to ensure customer satisfaction

Q40. What is customer service

Ans.

Customer service is the assistance and support provided to customers before, during, and after their purchase or use of a product or service.

  • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

  • It focuses on ensuring customer satisfaction and building positive relationships.

  • Examples include answering phone calls, responding to emails, and assisting customers in person.

  • Customer service representatives often use empathy, communicatio...read more

Q41. Tell me about sagility company

Ans.

Sagility is a customer care company known for providing non-voice support services to various industries.

  • Sagility offers customer care services such as email support, chat support, and social media management.

  • The company focuses on providing efficient and personalized customer service to enhance customer satisfaction.

  • Sagility has a team of trained professionals who handle customer queries and concerns effectively.

  • They work with clients from diverse industries including e-comm...read more

Q42. Tell about customer service

Ans.

Customer service involves providing assistance and support to customers before, during, and after a purchase.

  • Listening to customer concerns and addressing them promptly

  • Providing accurate information about products or services

  • Resolving customer complaints effectively

  • Maintaining a positive and helpful attitude

  • Building rapport with customers to enhance their experience

Q43. Pic a topic and talk about 2min

Ans.

Topic: Importance of Time Management in the Workplace

  • Time management is crucial for productivity and efficiency

  • Setting priorities and deadlines helps in achieving goals

  • Avoiding procrastination and staying organized are key components

  • Example: Using tools like calendars and to-do lists to manage tasks effectively

Q44. What is your typing speed

Ans.

My typing speed is 70 words per minute.

  • Typing speed: 70 words per minute

  • Accuracy: 98%

  • Experience with data entry tasks

  • Proficient in using typing software

  • Regular practice to improve speed

Q45. RAM and ROM difference

Ans.

RAM and ROM are types of computer memory with different characteristics.

  • RAM stands for Random Access Memory and is a volatile memory that stores data temporarily while the computer is running.

  • ROM stands for Read-Only Memory and is a non-volatile memory that stores permanent data that cannot be modified or erased.

  • RAM is faster but smaller in capacity compared to ROM.

  • RAM allows for random access and quick retrieval of data, while ROM provides permanent storage for essential sys...read more

Q46. Speak on a topic for 1 min

Ans.

The importance of mental health in the workplace

  • Mental health affects productivity and overall well-being

  • Employers should provide resources and support for mental health

  • Creating a positive work environment can improve mental health

  • Examples: offering flexible work hours, promoting work-life balance, providing access to counseling services

Q47. Tell about delhi bus

Ans.

Delhi bus is a public transportation system in Delhi, India.

  • Delhi bus is operated by Delhi Transport Corporation (DTC).

  • It covers a vast network of routes throughout the city and its suburbs.

  • The buses are categorized into different types such as AC, non-AC, low-floor, and high-floor.

  • The fares are affordable and vary based on the type of bus and distance traveled.

  • Delhi bus also offers special services for women, senior citizens, and differently-abled passengers.

Q48. Choose a topic speak 1min

Ans.

The importance of mental health in the workplace

  • Mental health affects productivity and overall well-being

  • Employers should provide resources and support for mental health

  • Creating a positive work environment can improve mental health

  • Examples: Employee assistance programs, flexible work hours, stress management workshops

Q49. What is mean by ROM

Ans.

ROM stands for Read-Only Memory, a type of non-volatile memory that is used in computers and other electronic devices.

  • ROM is a type of memory that retains data even when the power is turned off.

  • It is used to store firmware and software programs that are essential for the device to function.

  • Examples of ROM include BIOS in computers and firmware in smartphones.

  • ROM is different from RAM (Random Access Memory) which is volatile and loses data when power is turned off.

Q50. Give a topic social media

Ans.

The impact of social media on mental health

  • Social media can contribute to feelings of inadequacy and low self-esteem

  • Excessive use of social media can lead to anxiety and depression

  • Cyberbullying on social media platforms can have serious consequences for mental health

  • However, social media can also provide a sense of community and support for those struggling with mental health issues

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