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IntouchCX Interview Questions, Process, and Tips
Updated
15 Dec 2024
Top IntouchCX Interview Questions and Answers
- Q1. How important customers satisfaction means to you?asked in Senior E Support Officer interview
- Q2. What are WFM tools you worked onasked in Senior Analyst interview
- Q3. What do you know about ecommerce?asked in Customer Service Executive interview
Popular Job Profiles
181 IntouchCX Interview Experiences
501 questions found
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Popular
Anonymous
Interview experience
Bad
Difficulty level
-
Duration
-
Result
-
2 Interview Rounds
1
HR Round (4 Questions)
- Q1. What is yours favorite place? View Answers (1)
- Q2. What do you know about customer care View Answers (1)
- Q3. Self introduction Add Answer
- Q4. What is bpo.Why you want to work with View Answers (1)
2
Assignment Round
What type of weather you like
Interview Preparation Tips
Interview preparation tips for other job seekers - I will share my one of the worst experience with intouch cx in hi-tech city mindspace. On 7-10-2024.In the 2 ND round assessment. I got a mail that I disqualified in the round after that I went home around at 5 at evening a person called me come to office by 6 you have your manager round you should asked me before leaving Come how fast it is possible. Then I reached there from kukatpally.after that I cleared 2 rounds typing and manager round by 7 at 8.40.He said you got selected tomorrow you will get a call for documents verification. Today which is 11-10-2024. A female hr called me saying you didn't cleared in last round. Again come to interview on Monday. I think they will reject in this in some other rounds and behave like nothing happened before how dirty minds they are playing with people likedon't know why this people are stupid are what. Weird company.the employees there having shit on there brain. Very dumb heads.If I get a chance I will definitely give one niece slap to the person called me.even I come to know few people have experienced same like me. After me my friend went to the interview she told me about it. So don't believe this company.i say no to giving interview and wasting our time.I have faith in the god some day they will feel the pain I felt today.
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
2 Interview Rounds
1
Aptitude Test Round
Just basic behavioral aptitude questions that you had to say you agree, disagree or somewhere in between.
2
Technical Round (1 Question)
- Q1. Mock customer support chat exam Add Answer
Get interview-ready with top interview questions
Interview experience
Excellent
Difficulty level
Easy
Duration
2-4 weeks
Result
Selected
I applied via Naukri.com and was interviewed in Sep 2024.
1 Interview Round
1
Technical Round (3 Questions)
- Q1. You are asked me any question Add Answer
- Q2. I am ready to anytime told the answer Add Answer
- Q3. My first skil very interesting most powerful thought and motivation Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - All of the students or house wife can do work veri easy work
hemanth v
Interview experience
Bad
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed in Oct 2024.
3 Interview Rounds
1
One-on-one Round (2 Questions)
- Q1. Self introduction Add Answer
- Q2. About experience Add Answer
2
Assignment Round
English language test
3
HR Round (2 Questions)
- Q1. Salary discussion Add Answer
- Q2. Previous experience Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Don't join this company because they will show salary issues they won't respond also.
IntouchCX interview questions for popular designations
Interview experience
Average
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response
I applied via Referral and was interviewed in Sep 2024.
2 Interview Rounds
1
One-on-one Round (2 Questions)
- Q1. What is your favorite season and why? View Answers (1)
- Q2. Which movie is your favorite and why View Answers (1)
2
Assignment Round
It was a typing test on a computer
Interview experience
Bad
Difficulty level
Hard
Duration
Less than 2 weeks
Result
Selected
I applied via Job Fair and was interviewed in Jul 2024.
4 Interview Rounds
1
One-on-one Round (2 Questions)
- Q1. Personal questions Add Answer
- Q2. Personal questions about the job Add Answer
2
Assignment Round
Chat test / Writing test
3
HR Round (2 Questions)
- Q1. Personal questions Add Answer
- Q2. Questions about the process Add Answer
4
Typing Test Round (2 Questions)
- Q1. Typing test questions Add Answer
- Q2. 3 questions in typing test Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - No job security
Jobs at IntouchCX
Interview experience
Average
Difficulty level
-
Duration
-
Result
-
5 Interview Rounds
1
HR Round (2 Questions)
- Q1. Tell me about your self Add Answer
- Q2. Talk 2 minutes on a topic View Answers (1)
2
Assessment round Round (2 Questions)
- Q1. Verbal reasoning Add Answer
- Q2. Few questions should be answered in English proficiency Add Answer
3
Technical Round (2 Questions)
- Q1. Few questions related to voice and non voice process Add Answer
- Q2. If experienced few questions subject to past employment role Add Answer
4
Group Discussion Round
Pannel round with some communication skills and english pronounciation etc
5
Behavioral Round (2 Questions)
- Q1. Few questions related to voice and non voice or speak something on a topic for 2 min Add Answer
- Q2. Salary discussion and nyt shift comfort Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Get prepared on English grammar and communication skills with fluency
Interview experience
Good
Difficulty level
-
Duration
-
Result
-
3 Interview Rounds
1
Technical Round (2 Questions)
- Q1. Walk through your project? View Answers (1)
- Q2. Behavioral questions? Add Answer
2
Technical Round (2 Questions)
- Q1. Questions based on Advanced Excel like Vlookup, Index match, sumifs, pivot tables Add Answer
- Q2. Behavioral questions Add Answer
3
HR Round (1 Question)
- Q1. Salary negotiation Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be thorough with your projects
Basic SQL, Advanced Excel, Tableau or Power BI
Basic SQL, Advanced Excel, Tableau or Power BI
Interview experience
Good
Difficulty level
-
Duration
-
Result
-
3 Interview Rounds
1
Assignment Round
General questions to check communication and mindset
2
One-on-one Round (2 Questions)
- Q1. Self introduction Add Answer
- Q2. Best moment, a day well spent View Answers (1)
3
HR Round (2 Questions)
- Q1. Questions about self Add Answer
- Q2. Self introduction Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - communications skills are required
Interview experience
Good
Difficulty level
-
Duration
Less than 2 weeks
Result
-
2 Interview Rounds
1
Technical Round (2 Questions)
- Q1. What is up selling and cross selling? View Answers (1)
- Q2. Explain what is customer support? View Answers (1)
2
HR Round (2 Questions)
- Q1. Introduce your self? View Answers (1)
- Q2. Why did you resign from the last company? View Answers (1)
Top trending discussions
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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
Got a question about IntouchCX?
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IntouchCX Interview FAQs
How many rounds are there in IntouchCX interview?
IntouchCX interview process usually has 2-3 rounds. The most common rounds in the IntouchCX interview process are One-on-one Round, HR and Resume Shortlist.
How to prepare for IntouchCX interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Customer Service, customer support, international bpo, International Voice Process and Semi Voice.
What are the top questions asked in IntouchCX interview?
How long is the IntouchCX interview process?
The duration of IntouchCX interview process can vary, but typically it takes about less than 2 weeks to complete.
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IntouchCX Interviews By Designations
- IntouchCX E Support Officer Interview Questions
- IntouchCX Customer Service Executive Interview Questions
- IntouchCX Senior E Support Officer Interview Questions
- IntouchCX Customer Support Executive Interview Questions
- IntouchCX Customer Service Associate Interview Questions
- IntouchCX Customer Service Representative Interview Questions
- IntouchCX Team Lead Interview Questions
- IntouchCX Chat and Email Support Executive Interview Questions
- Show more
Interview Questions for Popular Designations
- E Support Officer Interview Questions
- Customer Service Executive Interview Questions
- Senior E Support Officer Interview Questions
- Customer Support Executive Interview Questions
- Customer Service Associate Interview Questions
- Team Lead Interview Questions
- Customer Service Representative Interview Questions
- Analyst Interview Questions
- Show more
Interview Process at IntouchCX
based on 79 interviews in last 1 year
Interview experience
View more
People are getting interviews through
based on 124 IntouchCX interviews
Job Portal
Referral
WalkIn
Company Website
Recruitment Consultant
Campus Placement
37%
20%
19%
3%
3%
1%
17% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Join IntouchCX We are IntouchCX. Where innovation meets industry.
Interview Questions from Similar Companies
IntouchCX Reviews and Ratings
based on 1.7k reviews
Rating in categories
IntouchCX - Executive - Customer Support - International Voice Process (1-7 yrs)
1-7 Yrs
Not Disclosed
Hiring For international Chat Support (Non voice Process)
Hyderabad / Secunderabad
0-3 Yrs
₹ 2-4 LPA
|
E Support Officer
1.2k
salaries
|  ₹1.5 L/yr - ₹5 L/yr |
|
Senior E Support Officer
594
salaries
| ₹2 L/yr - ₹4.5 L/yr |
|
Senior Consultant
304
salaries
| ₹3 L/yr - ₹5.5 L/yr |
|
Quality Analyst
263
salaries
| ₹1.4 L/yr - ₹5.1 L/yr |
|
Team Lead
225
salaries
| ₹3 L/yr - ₹9 L/yr |
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