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IntouchCX
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IntouchCX Interview Questions, Process, and Tips
Top IntouchCX Interview Questions and Answers
- Q1. How important customers satisfaction means to you?asked in Senior E Support Officer interview
- Q2. What is customer service, conversation with customer, tell about Hyderabadasked in Customer Service Associate interview
- Q3. What are WFM tools you worked onasked in Senior Analyst interview
IntouchCX Interview Experiences
191 interviews found
Anonymous
Selected
I applied via LinkedIn and was interviewed in Dec 2024. There were 3 interview rounds.
English Writing and vocabulary knowledge
(1 Question)
- Q1. Email writing on a situation raised by a player during playing a game when the game is encountered by a bug
- Ans.
Email writing to address a player's concern about encountering a bug in the game
Acknowledge the player's concern and apologize for the inconvenience caused
Explain that the issue is being looked into by the development team
Assure the player that a fix will be implemented as soon as possible
Offer compensation or a gesture of goodwill for the inconvenience
Provide a contact email or support channel for further assistance
(1 Question)
- Q1. Salary discussion and practical thinking ability
Interview Preparation Tips
CSR Executive Interview Questions asked at other Companies
(4 Questions)
- Q1. What is yours favorite place?
- Ans.
My favorite place is a secluded beach with crystal clear waters and white sandy shores.
Secluded beach
Crystal clear waters
White sandy shores
- Q2. What do you know about customer care
- Ans.
Customer care involves providing assistance and support to customers before, during, and after a purchase.
Customer care focuses on meeting the needs and expectations of customers
It involves listening to customer concerns and resolving issues in a timely manner
Building relationships with customers to ensure satisfaction and loyalty
Providing product information, assistance, and guidance to customers
Handling customer inqu...
- Q3. Self introduction
- Q4. What is bpo.Why you want to work with
- Ans.
BPO stands for Business Process Outsourcing. I want to work in BPO because of the opportunities for growth, exposure to different industries, and development of communication skills.
BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.
Working in BPO provides opportunities for career growth and advancement, a...
What type of weather you like
Interview Preparation Tips
Process Associate Interview Questions asked at other Companies
Selected
Just basic behavioral aptitude questions that you had to say you agree, disagree or somewhere in between.
(1 Question)
- Q1. Mock customer support chat exam
Customer Service Representative 1 Interview Questions asked at other Companies
Selected
I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.
(3 Questions)
- Q1. You are asked me any question
- Q2. I am ready to anytime told the answer
- Q3. My first skil very interesting most powerful thought and motivation
Interview Preparation Tips
IntouchCX interview questions for popular designations
(2 Questions)
- Q1. What was your experience during the one-on-one round with the manager?
- Ans.
The one-on-one round with the manager was insightful and engaging.
Discussed my previous experience in customer support
Answered situational questions on handling difficult customers
Received feedback on communication skills and problem-solving abilities
- Q2. Basically check communication
Chat Support Executive Interview Questions asked at other Companies
Get interview-ready with Top IntouchCX Interview Questions
hemanth v
Selected
I applied via Walk-in and was interviewed in Oct 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. About experience
English language test
(2 Questions)
- Q1. Salary discussion
- Q2. Previous experience
Interview Preparation Tips
E Support Officer Interview Questions asked at other Companies
Jobs at IntouchCX
I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.
(2 Questions)
- Q1. What is your favorite season and why?
- Ans.
My favorite season is autumn because of the beautiful colors, cool weather, and cozy atmosphere.
I love the changing colors of the leaves, especially when they turn vibrant shades of red, orange, and yellow.
The cool, crisp air is refreshing and perfect for outdoor activities like hiking or apple picking.
Autumn is a time for cozy sweaters, warm drinks, and comfort food like pumpkin pie and apple cider.
I enjoy the festive...
- Q2. Which movie is your favorite and why
- Ans.
My favorite movie is The Shawshank Redemption because of its powerful storytelling, character development, and themes of hope and redemption.
The Shawshank Redemption is a classic film directed by Frank Darabont.
The movie is based on a Stephen King novella and follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.
The film explores themes of friendship, h...
It was a typing test on a computer
Customer Service Executive Interview Questions asked at other Companies
Selected
I applied via Job Fair and was interviewed in Jul 2024. There were 4 interview rounds.
(2 Questions)
- Q1. Personal questions
- Q2. Personal questions about the job
Chat test / Writing test
(2 Questions)
- Q1. Personal questions
- Q2. Questions about the process
(2 Questions)
- Q1. Typing test questions
- Q2. 3 questions in typing test
Interview Preparation Tips
Chat Support Executive Interview Questions asked at other Companies
(2 Questions)
- Q1. Tell me about your self
- Q2. Talk 2 minutes on a topic
- Ans.
The importance of effective communication in customer support
Effective communication builds trust with customers
Clear and concise communication helps in resolving issues quickly
Active listening is key to understanding customer needs
Empathy and patience are important in customer interactions
(2 Questions)
- Q1. Verbal reasoning
- Q2. Few questions should be answered in English proficiency
(2 Questions)
- Q1. Few questions related to voice and non voice process
- Q2. If experienced few questions subject to past employment role
Pannel round with some communication skills and english pronounciation etc
(2 Questions)
- Q1. Few questions related to voice and non voice or speak something on a topic for 2 min
- Q2. Salary discussion and nyt shift comfort
Interview Preparation Tips
Non Voice Customer Support Executive Interview Questions asked at other Companies
(2 Questions)
- Q1. Walk through your project?
- Ans.
Developed a predictive model to forecast sales based on historical data
Collected and cleaned historical sales data
Performed exploratory data analysis to identify trends and patterns
Built and trained a machine learning model using regression techniques
Evaluated model performance using metrics like RMSE and MAE
- Q2. Behavioral questions?
(2 Questions)
- Q1. Questions based on Advanced Excel like Vlookup, Index match, sumifs, pivot tables
- Q2. Behavioral questions
(1 Question)
- Q1. Salary negotiation
Interview Preparation Tips
Basic SQL, Advanced Excel, Tableau or Power BI
Data Analyst Interview Questions asked at other Companies
Top trending discussions
IntouchCX Interview FAQs
The duration of IntouchCX interview process can vary, but typically it takes about less than 2 weeks to complete.
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IntouchCX Interviews By Designations
- IntouchCX E Support Officer Interview Questions
- IntouchCX Customer Service Executive Interview Questions
- IntouchCX Senior E Support Officer Interview Questions
- IntouchCX Customer Support Executive Interview Questions
- IntouchCX Customer Service Associate Interview Questions
- IntouchCX Chat and Email Support Executive Interview Questions
- IntouchCX Chat Support Executive Interview Questions
- IntouchCX Customer Service Representative Interview Questions
- Show more
Interview Questions for Popular Designations
- E Support Officer Interview Questions
- Customer Service Executive Interview Questions
- Senior E Support Officer Interview Questions
- Customer Support Executive Interview Questions
- Customer Service Associate Interview Questions
- Team Lead Interview Questions
- Chat and Email Support Executive Interview Questions
- Chat Support Executive Interview Questions
- Show more
IntouchCX Interview Process
based on 186 interviews
Interview experience
Interview Questions from Similar Companies
IntouchCX Reviews and Ratings
based on 1.9k reviews
Rating in categories
|
E Support Officer
1.3k
salaries
|  ₹1.5 L/yr - ₹4.5 L/yr |
|
Senior E Support Officer
611
salaries
| ₹1.9 L/yr - ₹5 L/yr |
|
Senior Consultant
313
salaries
| ₹3 L/yr - ₹5.5 L/yr |
|
Quality Analyst
262
salaries
| ₹2 L/yr - ₹5.1 L/yr |
|
Team Lead
238
salaries
| ₹2.5 L/yr - ₹8.2 L/yr |
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