Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
+ Contribute
notification
notification
Login
Premium Employer

i

This company page is being actively managed by IntouchCX Team. If you also belong to the team, you can get access from here

IntouchCX Verified Tick

Compare button icon Compare button icon Compare
2.9

based on 1.8k Reviews

Filter interviews by

IntouchCX Chat Support Executive Interview Questions and Answers

Updated 23 Dec 2024

IntouchCX Chat Support Executive Interview Experiences

4 interviews found

Chat Support Executive Interview Questions & Answers

user image Anonymous

posted on 23 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What was your experience during the one-on-one round with the manager?
  • Ans. 

    The one-on-one round with the manager was insightful and engaging.

    • Discussed my previous experience in customer support

    • Answered situational questions on handling difficult customers

    • Received feedback on communication skills and problem-solving abilities

    • Answered by AI
    Add your answer
  • Q2. Basically check communication
    • Add your answer

Chat Support Executive Interview Questions & Answers

user image Anonymous

posted on 16 Aug 2024

Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Jul 2024. There were 4 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Personal questions
    • Add your answer
  • Q2. Personal questions about the job
    • Add your answer
Round 2 - Assignment 

Chat test / Writing test

Round 3 - HR 

(2 Questions)

  • Q1. Personal questions
    • Add your answer
  • Q2. Questions about the process
    • Add your answer
Round 4 - Typing Test 

(2 Questions)

  • Q1. Typing test questions
    • Add your answer
  • Q2. 3 questions in typing test
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - No job security

Chat Support Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. What important things should be followed when you are in conversa ... read more
View answers (3)
asked in BigBasket
Q2. How will you write an email to customer regarding order delivery ... read more
View answers (2)
asked in Swiggy
Q3. Why English should be business language?
View answers (3)
asked in Nerdy Turtlez
Q4. What will you do if the company will get high customer flow
View answers (2)
asked in Jio
Q5. What do you mean by customer service representative?
View answers (2)
View All

Chat Support Executive Interview Questions & Answers

user image Anonymous

posted on 25 Nov 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
No response

I applied via Referral and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Day to day activities
    • Add your answer
  • Q2. Tell me about hyderabad
  • Ans. 

    Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.

    • Famous for iconic landmarks like Charminar and Golconda Fort

    • Hub for technology companies and IT professionals

    • Home to delicious biryani and traditional Hyderabadi cuisine

    • Known for its pearl and diamond trading history

    • Hosts events like the annual Hyderabad Literary Festival

    • Answered by AI
    Add your answer

Chat Support Executive Interview Questions & Answers

user image Anonymous

posted on 20 Nov 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Nov 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic self introduction and experience.
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. Type test for english proficiency.
    • Add your answer
  • Q2. Also English- grammer test
    • Add your answer
Round 4 - One-on-one 

(2 Questions)

  • Q1. Manger round where ask about company and other work related questions
    • Add your answer
  • Q2. Ask about how you are able to fit for this role
    • Add your answer
Round 5 - Offer discussion 

(1 Question)

  • Q1. Discussion about package
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be good in typing speed and English is enough.

IntouchCX interview questions for designations

 Chat and Email Support Executive

 (3)

 Senior Customer Support Executive

 (2)

 E Support Officer

 (23)

 Senior E Support Officer

 (12)

 Customer Support Executive

 (7)

 Customer Support

 (2)

 Process Trainer

 (1)

 Associate Voice

 (1)

Top trending discussions

View All
Interview Tips & Stories
2w
an operations executive
Job Market Seems to Be Opening Up Again!
I've been getting more interview calls recently, and after months of silence., it’s a relief! Things are looking better out there. Keep building your skills and applying, guys. Patience does pay off! For context: I have about 5 years of experience in the IT field, currently working as a security analyst (contract role) for the past 6 months. I've been applying for analyst roles at junior/mid-level positions open to hybrid and remote setups. Certifications I’ve done so far include CEH, CCNA, AWS Practitioner, and Splunk Essentials. What’s been your experience with job hunting lately? Let’s help each other out!
Got a question about IntouchCX?
Ask anonymously on communities.

Interview questions from similar companies

Chat Support Executive Interview Questions & Answers

iQor Global Services user image Md Fahad Mehta

posted on 9 Oct 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. General questions only
    • Add your answer
  • Q2. Work experience brief
    • Add your answer
Round 2 - Assignment 

Writing skills test on Paper

Round 3 - One-on-one 

(2 Questions)

  • Q1. General questions only
    • Add your answer
  • Q2. Why switched 3 companies?
  • Ans. 

    Seeking better growth opportunities and challenges in different work environments.

    • Opportunities for career growth were limited in previous companies

    • Desire for new challenges and experiences

    • Company culture or values did not align with personal values

    • Seeking better compensation or benefits

    • Relocation or family reasons

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Stupid and over-smart Manager for the final round, beware before wasting an important whole day.

Chat Support Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 17 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - AMCAT 

(2 Questions)

  • Q1. IN AMCAT CONCENTRIX CHAT PROCESS YOU HAVE TO WRITE AN ESSAY IN 400 WORDS
    • Add your answer
  • Q2. WHAT WILL YOU DO IF YOU WERE A BATMAN FOR A DAY
    • Add your answer
Round 2 - CHAT ROUND 

(1 Question)

  • Q1. THEY WILL ASK 5 QUESTION ABOUT YOU/ YOU QUALIFICATIONS AND GENERAL MOSTLY QUESTION WITH WARUM UND WAS, THEN YOU HAVE TO TRANSLATE 5 SENTENCE OF ENGLISH TO GERMAN
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. I AM ABOUT TO GIVE THIS ROUND WISH ME LUCK
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident , believe that every candidate knows the equal amount of thing that you know , so dont get stresses life is too big give as many interview as you can, you will definitely succeed

Chat Support Executive Interview Questions & Answers

TTEC India user image Anonymous

posted on 15 Sep 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

It consists of questions related to non verbal logical reasoning, English and basic computer questions.

Round 2 - One-on-one 

(4 Questions)

  • Q1. Recruiter asks to give introduction and ask general questions related to your profile. After that ask about bpo.
    • Add your answer
  • Q2. Introduce yourself?
    • Add your answer
  • Q3. What you want to join bpo?
    • Add your answer
  • Q4. Tell me about your previous experience?
    • Add your answer
Round 3 - Typing Test 

(1 Question)

  • Q1. They asked to give typing test?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident.

Chat Support Executive Interview Questions & Answers

Foundever user image Anonymous

posted on 8 Mar 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Feb 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. First round was assesment
    • Add your answer
  • Q2. Communication (chat)
    • Add your answer
Round 3 - Assignment 

The question given by them are very interesting. And HR department is pretty awesome.

Round 4 - Other 

(1 Question)

  • Q1. Waiting for operational round
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be cool and more interactive. And there should be genuine answers given by us

Chat Support Executive Interview Questions & Answers

TTEC Digital Analytics India user image Anonymous

posted on 12 Apr 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Indeed and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Assignment 

How good you speak english

Round 3 - Group Discussion 

Personal details, work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared and be confident

Chat Support Executive Interview Questions & Answers

TELUS Digital user image Anonymous

posted on 13 May 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self introduction work experience
    • Add your answer
Round 2 - One-on-one 

(4 Questions)

  • Q1. How I will manage my job and study.
    • Add your answer
  • Q2. Why I left my previous organization?
    • Add your answer
  • Q3. What are my hobbies?
    • Add your answer
  • Q4. When I Travelled last time?
    • Add your answer
More about working at IntouchCX

IntouchCX Interview FAQs

How many rounds are there in IntouchCX Chat Support Executive interview?
IntouchCX interview process usually has 2-3 rounds. The most common rounds in the IntouchCX interview process are HR, One-on-one Round and Assignment.
How to prepare for IntouchCX Chat Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Sales, Domestic Sales, Sales Process, blended process and customer support.
What are the top questions asked in IntouchCX Chat Support Executive interview?

Some of the top questions asked at the IntouchCX Chat Support Executive interview -

  1. Tell me about hydera...read more
  2. Type test for english proficien...read more
  3. Questions about the proc...read more

Tell us how to improve this page.

IntouchCX Interviews By Designations

Interview Questions for Popular Designations

IntouchCX Chat Support Executive Interview Process

based on 6 interviews

Interview experience

3.5
  
Good
View more
Join IntouchCX We are IntouchCX. Where innovation meets industry.

Chat Support Executive Interview Questions from Similar Companies

Concentrix Corporation Chat Support Executive Interview Questions
3.8
 • 16 Interviews
Tech Mahindra Chat Support Executive Interview Questions
3.5
 • 9 Interviews
TTEC India Chat Support Executive Interview Questions
3.7
 • 9 Interviews
iEnergizer Chat Support Executive Interview Questions
4.6
 • 3 Interviews
Genpact Chat Support Executive Interview Questions
3.9
 • 2 Interviews
Firstsource Solutions Chat Support Executive Interview Questions
3.7
 • 2 Interviews
Teleperformance Chat Support Executive Interview Questions
3.9
 • 1 Interview
Foundever Chat Support Executive Interview Questions
3.6
 • 1 Interview
HCLTech Chat Support Executive Interview Questions
3.5
 • 1 Interview
Conneqt Business Solutions Chat Support Executive Interview Questions
3.7
 • 1 Interview
View all
IntouchCX Chat Support Executive Salary
based on 89 salaries
₹1.8 L/yr - ₹4 L/yr
5% more than the average Chat Support Executive Salary in India
View more details

IntouchCX Chat Support Executive Reviews and Ratings

based on 33 reviews

2.7/5

Rating in categories

2.9

Skill development

2.6

Work-life balance

2.7

Salary

2.4

Job security

2.8

Company culture

2.4

Promotions

2.4

Work satisfaction

Explore 33 Reviews and Ratings
IntouchCX Salaries in India
E Support Officer
1.3k salaries
unlock blur

₹1.5 L/yr - ₹4.5 L/yr

Senior E Support Officer
606 salaries
unlock blur

₹1.9 L/yr - ₹5 L/yr

Senior Consultant
315 salaries
unlock blur

₹3 L/yr - ₹9.2 L/yr

Quality Analyst
259 salaries
unlock blur

₹1.4 L/yr - ₹5.1 L/yr

Team Lead
236 salaries
unlock blur

₹3 L/yr - ₹8.5 L/yr

Explore more salaries
Compare IntouchCX with

Concentrix Corporation

3.8
Compare

Teleperformance

3.9
Compare

Foundever

3.6
Compare

Wipro

3.7
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview