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IntouchCX Chat Support Executive Interview Questions and Answers

Updated 23 Dec 2024

IntouchCX Chat Support Executive Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What was your experience during the one-on-one round with the manager?
  • Ans. 

    The one-on-one round with the manager was insightful and engaging.

    • Discussed my previous experience in customer support

    • Answered situational questions on handling difficult customers

    • Received feedback on communication skills and problem-solving abilities

  • Answered by AI
  • Q2. Basically check communication
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Jul 2024. There were 4 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Personal questions
  • Q2. Personal questions about the job
Round 2 - Assignment 

Chat test / Writing test

Round 3 - HR 

(2 Questions)

  • Q1. Personal questions
  • Q2. Questions about the process
Round 4 - Typing Test 

(2 Questions)

  • Q1. Typing test questions
  • Q2. 3 questions in typing test

Interview Preparation Tips

Interview preparation tips for other job seekers - No job security

Chat Support Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. What important things should be followed when you are in conversa ... read more
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Q2. How will you write an email to customer regarding order delivery ... read more
asked in Swiggy
Q3. Why English should be business language?
Q4. What will you do if the company will get high customer flow
asked in Jio
Q5. What do you mean by customer service representative?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
No response

I applied via Referral and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Day to day activities
  • Q2. Tell me about hyderabad
  • Ans. 

    Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.

    • Famous for iconic landmarks like Charminar and Golconda Fort

    • Hub for technology companies and IT professionals

    • Home to delicious biryani and traditional Hyderabadi cuisine

    • Known for its pearl and diamond trading history

    • Hosts events like the annual Hyderabad Literary Festival

  • Answered by AI
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Nov 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic self introduction and experience.
Round 3 - Technical 

(2 Questions)

  • Q1. Type test for english proficiency.
  • Q2. Also English- grammer test
Round 4 - One-on-one 

(2 Questions)

  • Q1. Manger round where ask about company and other work related questions
  • Q2. Ask about how you are able to fit for this role
Round 5 - Offer discussion 

(1 Question)

  • Q1. Discussion about package

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be good in typing speed and English is enough.

IntouchCX interview questions for designations

 Chat and Email Support Executive

 (4)

 Senior Customer Support Executive

 (2)

 E Support Officer

 (23)

 Senior E Support Officer

 (12)

 Customer Support Executive

 (9)

 Customer Support

 (2)

 Associate Voice

 (1)

 Process Trainer

 (1)

Interview questions from similar companies

I applied via Referral and was interviewed before Apr 2020. There was 1 interview round.

Interview Preparation Tips

Interview preparation tips for other job seekers - Introduction
Strengths
Weakness
Million rupees what will you do?
Topic of favourite city to speak.

Interview Questionnaire 

1 Question

  • Q1. Technical skills
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude test consist of a topic on which we have to write an essay. I written the essay in 200 to 250 words.

Round 2 - Assignment 

Their was the test that consist of the questions of English. The score of this round is very important in this interview process.

Round 3 - One-on-one 

(2 Questions)

  • Q1. What is your work experience?
  • Ans. 

    I have 3 years of experience in customer service roles, including 1 year specifically in chat support.

    • 3 years of customer service experience

    • 1 year dedicated to chat support

    • Handled customer inquiries, issues, and complaints via chat platform

    • Provided technical support and troubleshooting assistance

    • Maintained high customer satisfaction ratings

  • Answered by AI
  • Q2. Why did you left that job
  • Ans. 

    Seeking better growth opportunities and work-life balance.

    • Opportunity for career advancement was limited in previous job

    • Desire for a better work-life balance

    • Seeking a more challenging role

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Oct 2023. There were 4 interview rounds.

Round 1 - Aptitude Test 

They are doing AMCAT in the first round.

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a dedicated and customer-oriented professional with experience in providing chat support for various products and services.

    • Experienced in handling customer inquiries and resolving issues through chat support

    • Proficient in using chat support software and multitasking to assist multiple customers simultaneously

    • Strong communication skills and ability to empathize with customers to provide excellent service

    • Familiar wit...

  • Answered by AI
  • Q2. What did you do yesteray?
Round 3 - Aptitude Test 

After AMCAT there will be a telephonic HR round and she ask some question and she provide the details about the process and some brief about VERSANT. There will be no HR round if you are doing from consultancy and I have no idea about walkin. There is a VERSANT round

Round 4 - One-on-one 

(3 Questions)

  • Q1. What did you do yesterday?
  • Ans. 

    Yesterday, I handled customer inquiries through chat support, resolved technical issues, and provided product information.

    • Handled customer inquiries through chat support

    • Resolved technical issues

    • Provided product information

  • Answered by AI
  • Q2. What do you know about this process?
  • Ans. 

    Chat Support Executive involves providing assistance to customers through online chat platforms.

    • Providing real-time support to customers via chat

    • Resolving customer queries and issues efficiently

    • Maintaining a positive and professional attitude

    • Utilizing knowledge base and resources to assist customers

    • Escalating complex issues to higher levels of support

  • Answered by AI
  • Q3. What is salary expectations?
  • Ans. 

    Salary expectations are based on industry standards, experience, and qualifications.

    • Research industry standards for similar roles

    • Consider your level of experience and qualifications

    • Be prepared to negotiate based on job responsibilities and benefits offered

  • Answered by AI

I applied via Naukri.com and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

There are 3 stoops in this test

Round 3 - One-on-one 

(6 Questions)

  • Q1. First off all about your self
  • Q2. And second Question want you want join this company
  • Q3. And third question is A task the task is anything else So solve this task
  • Q4. And final a group discussion how many days may you join
  • Q5. And finally you are selected in this job
  • Q6. & first week your joining letter to mail

Interview Preparation Tips

Interview preparation tips for other job seekers - Hi guys please suggest me what happened in it how did it happen

Interview Questionnaire 

2 Questions

  • Q1. Overall
  • Q2. Just practice on your grammatical part. Very good company, humble trainer as well as team leaders.

IntouchCX Interview FAQs

How many rounds are there in IntouchCX Chat Support Executive interview?
IntouchCX interview process usually has 2-3 rounds. The most common rounds in the IntouchCX interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for IntouchCX Chat Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Sales, Domestic Sales, Sales Process, blended process and customer support.
What are the top questions asked in IntouchCX Chat Support Executive interview?

Some of the top questions asked at the IntouchCX Chat Support Executive interview -

  1. Tell me about hydera...read more
  2. Type test for english proficien...read more
  3. Questions about the proc...read more

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IntouchCX Chat Support Executive Interview Process

based on 6 interviews

Interview experience

3.5
  
Good
View more
IntouchCX Chat Support Executive Salary
based on 89 salaries
₹1.8 L/yr - ₹4 L/yr
At par with the average Chat Support Executive Salary in India
View more details

IntouchCX Chat Support Executive Reviews and Ratings

based on 34 reviews

2.7/5

Rating in categories

3.0

Skill development

2.6

Work-life balance

2.7

Salary

2.3

Job security

2.7

Company culture

2.4

Promotions

2.4

Work satisfaction

Explore 34 Reviews and Ratings
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