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IntouchCX
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The one-on-one round with the manager was insightful and engaging.
Discussed my previous experience in customer support
Answered situational questions on handling difficult customers
Received feedback on communication skills and problem-solving abilities
I applied via Job Fair and was interviewed in Jul 2024. There were 4 interview rounds.
Chat test / Writing test
I applied via Referral and was interviewed in Oct 2024. There was 1 interview round.
Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.
Famous for iconic landmarks like Charminar and Golconda Fort
Hub for technology companies and IT professionals
Home to delicious biryani and traditional Hyderabadi cuisine
Known for its pearl and diamond trading history
Hosts events like the annual Hyderabad Literary Festival
I was interviewed before Nov 2022.
IntouchCX interview questions for designations
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posted on 15 Apr 2021
I applied via Referral and was interviewed before Apr 2020. There was 1 interview round.
posted on 24 Dec 2024
I applied via Recruitment Consulltant and was interviewed before Dec 2023. There were 3 interview rounds.
Aptitude test consist of a topic on which we have to write an essay. I written the essay in 200 to 250 words.
Their was the test that consist of the questions of English. The score of this round is very important in this interview process.
I have 3 years of experience in customer service roles, including 1 year specifically in chat support.
3 years of customer service experience
1 year dedicated to chat support
Handled customer inquiries, issues, and complaints via chat platform
Provided technical support and troubleshooting assistance
Maintained high customer satisfaction ratings
Seeking better growth opportunities and work-life balance.
Opportunity for career advancement was limited in previous job
Desire for a better work-life balance
Seeking a more challenging role
posted on 2 Oct 2024
I applied via Recruitment Consulltant and was interviewed before Oct 2023. There were 4 interview rounds.
They are doing AMCAT in the first round.
I am a dedicated and customer-oriented professional with experience in providing chat support for various products and services.
Experienced in handling customer inquiries and resolving issues through chat support
Proficient in using chat support software and multitasking to assist multiple customers simultaneously
Strong communication skills and ability to empathize with customers to provide excellent service
Familiar wit...
After AMCAT there will be a telephonic HR round and she ask some question and she provide the details about the process and some brief about VERSANT. There will be no HR round if you are doing from consultancy and I have no idea about walkin. There is a VERSANT round
Yesterday, I handled customer inquiries through chat support, resolved technical issues, and provided product information.
Handled customer inquiries through chat support
Resolved technical issues
Provided product information
Chat Support Executive involves providing assistance to customers through online chat platforms.
Providing real-time support to customers via chat
Resolving customer queries and issues efficiently
Maintaining a positive and professional attitude
Utilizing knowledge base and resources to assist customers
Escalating complex issues to higher levels of support
Salary expectations are based on industry standards, experience, and qualifications.
Research industry standards for similar roles
Consider your level of experience and qualifications
Be prepared to negotiate based on job responsibilities and benefits offered
I applied via Naukri.com and was interviewed in Oct 2022. There were 3 interview rounds.
There are 3 stoops in this test
based on 6 interviews
Interview experience
based on 34 reviews
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