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IntouchCX Chat Support Executive Interview Questions and Answers

Updated 23 Dec 2024

IntouchCX Chat Support Executive Interview Experiences

4 interviews found

Chat Support Executive Interview Questions & Answers

user image Anonymous

posted on 23 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What was your experience during the one-on-one round with the manager?
  • Ans. 

    The one-on-one round with the manager was insightful and engaging.

    • Discussed my previous experience in customer support

    • Answered situational questions on handling difficult customers

    • Received feedback on communication skills and problem-solving abilities

    • Answered by AI
    Add your answer
  • Q2. Basically check communication
    • Add your answer

Chat Support Executive Interview Questions & Answers

user image Anonymous

posted on 16 Aug 2024

Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Jul 2024. There were 4 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Personal questions
    • Add your answer
  • Q2. Personal questions about the job
    • Add your answer
Round 2 - Assignment 

Chat test / Writing test

Round 3 - HR 

(2 Questions)

  • Q1. Personal questions
    • Add your answer
  • Q2. Questions about the process
    • Add your answer
Round 4 - Typing Test 

(2 Questions)

  • Q1. Typing test questions
    • Add your answer
  • Q2. 3 questions in typing test
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - No job security

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Chat Support Executive Interview Questions & Answers

user image Anonymous

posted on 25 Nov 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
No response

I applied via Referral and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Day to day activities
    • Add your answer
  • Q2. Tell me about hyderabad
  • Ans. 

    Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.

    • Famous for iconic landmarks like Charminar and Golconda Fort

    • Hub for technology companies and IT professionals

    • Home to delicious biryani and traditional Hyderabadi cuisine

    • Known for its pearl and diamond trading history

    • Hosts events like the annual Hyderabad Literary Festival

    • Answered by AI
    Add your answer

Chat Support Executive Interview Questions & Answers

user image Anonymous

posted on 20 Nov 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Nov 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic self introduction and experience.
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. Type test for english proficiency.
    • Add your answer
  • Q2. Also English- grammer test
    • Add your answer
Round 4 - One-on-one 

(2 Questions)

  • Q1. Manger round where ask about company and other work related questions
    • Add your answer
  • Q2. Ask about how you are able to fit for this role
    • Add your answer
Round 5 - Offer discussion 

(1 Question)

  • Q1. Discussion about package
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be good in typing speed and English is enough.

IntouchCX interview questions for designations

 Chat and Email Support Executive

 (5)

 Senior Customer Support Executive

 (2)

 E Support Officer

 (24)

 Senior E Support Officer

 (12)

 Customer Support Executive

 (9)

 Customer Support

 (2)

 Non Voice Customer Support Executive

 (3)

 Process Trainer

 (1)

Top trending discussions

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Interview Tips & Stories
2w
creamytaro
Verified Icon
·
works at
TCS
Advice for getting more calls from recruiters
Dear All, Currently, I am on notice period, only 45 days left for my last working day. I have been updating my resume with Keyskills and updating my profile in Naukri and LinkedIn. But I am not getting calls from the recruiters. Any tips or advice would be helpful 😊 Help me to get more calls
Got a question about IntouchCX?
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Interview questions from similar companies

Chat Support Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 23 Jun 2022

I applied via Referral and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Related study and skills
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Introduction and career knowledge
    • Add your answer

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Chat Support Executive interview:
  • Introduce
  • Related
Interview preparation tips for other job seekers - Amazing platform to start your career with a friendly environment.

Chat Support Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 15 Apr 2021

I applied via Referral and was interviewed before Apr 2020. There was 1 interview round.

Interview Preparation Tips

Interview preparation tips for other job seekers - Introduction
Strengths
Weakness
Million rupees what will you do?
Topic of favourite city to speak.

Chat Support Executive Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 27 Mar 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Previous experience related
    • Add your answer
  • Q2. What was the roll
  • Ans. 

    The role of a Chat Support Executive involves providing assistance and resolving customer queries through online chat platforms.

    • Providing timely and accurate responses to customer inquiries

    • Resolving customer complaints and issues

    • Offering product or service information

    • Maintaining a positive and professional attitude

    • Escalating complex issues to higher levels of support

    • Answered by AI
    Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Self introduction
    • Add your answer
Round 3 - Client Interview 

(1 Question)

  • Q1. About experience and confidence
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good environment but no salary hike

Chat Support Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 17 Aug 2021

Interview Questionnaire 

5 Questions

  • Q1. Tell me something about yourself
    • Add your answer
  • Q2. Family background
    • Add your answer
  • Q3. What you want to do in future
    • Add your answer
  • Q4. Your availability within one year
    • Add your answer
  • Q5. What you think about this process
    • Add your answer

Chat Support Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 17 Aug 2021

Interview Questionnaire 

4 Questions

  • Q1. First round - hr round It's a basically normal versant test you just need to hear the voice and reply back with the answer for chat support you have to give two versant tests one is chat versant another o...
    • Add your answer
  • Q2. Tell me something about yourself
  • Ans. 

    I am a highly motivated and customer-oriented individual with excellent communication skills.

    • I have experience in customer service and support roles

    • I am a quick learner and can adapt to new technologies and processes easily

    • I am a good listener and can empathize with customers to understand their needs

    • I am proficient in using chat and email support tools

    • I am a team player and can work collaboratively with colleagues to

    • Answered by AI
    Add your answer
  • Q3. Why you want to join
  • Ans. 

    I am interested in joining as a Chat Support Executive to utilize my communication skills and provide excellent customer service.

    • I have experience in customer service and enjoy helping people

    • I am a good listener and can empathize with customers

    • I am tech-savvy and can quickly learn new software and tools

    • I am a team player and can work well in a fast-paced environment

    • I am excited about the opportunity to work with a dyna

    • Answered by AI
    Add your answer
  • Q4. Are you comfortable with rotational shift
  • Ans. 

    Yes, I am comfortable with rotational shift.

    • I have previous experience working in rotational shifts

    • I am flexible with my schedule and can adjust accordingly

    • I understand the importance of providing 24/7 support to customers

    • I am willing to work weekends and holidays if required

    • Answered by AI
    View 2 more answers

Chat Support Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 8 Sep 2021

Interview Questionnaire 

2 Questions

  • Q1. Why you want to Join BPO
    • Add your answer
  • Q2. What about your previous
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Hey If you are choosing any company My advice don't hesitate to ask for monthly Income that you expect and be on that bcz in cnx if you start with very low really it will take enough time for nexy promotion and increments and which are just nominial. So start with good figure is best option always.
More about working at IntouchCX

IntouchCX Interview FAQs

How many rounds are there in IntouchCX Chat Support Executive interview?
IntouchCX interview process usually has 2-3 rounds. The most common rounds in the IntouchCX interview process are One-on-one Round, HR and Assignment.
How to prepare for IntouchCX Chat Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Sales, Domestic Sales, Sales Process, blended process and customer support.
What are the top questions asked in IntouchCX Chat Support Executive interview?

Some of the top questions asked at the IntouchCX Chat Support Executive interview -

  1. Tell me about hydera...read more
  2. Type test for english proficien...read more
  3. Questions about the proc...read more

Tell us how to improve this page.

IntouchCX Interviews By Designations

Interview Questions for Popular Designations

IntouchCX Chat Support Executive Interview Process

based on 6 interviews

Interview experience

3.5
  
Good
View more

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IntouchCX Chat Support Executive Salary
based on 100 salaries
₹1.8 L/yr - ₹4 L/yr
At par with the average Chat Support Executive Salary in India
View more details

IntouchCX Chat Support Executive Reviews and Ratings

based on 34 reviews

2.7/5

Rating in categories

2.9

Skill development

2.7

Work-life balance

2.7

Salary

2.4

Job security

2.7

Company culture

2.4

Promotions

2.4

Work satisfaction

Explore 34 Reviews and Ratings
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