IntouchCX Chat Support Executive Interview Questions and Answers

Aptitude test consist of a topic on which we have to write an essay. I written the essay in 200 to 250 words.

Their was the test that consist of the questions of English. The score of this round is very important in this interview process.

Q1. What is your work experience?
Ans. 
I have 3 years of experience in customer service roles, including 1 year specifically in chat support.
• 3 years of customer service experience

• 1 year dedicated to chat support

• Handled customer inquiries, issues, and complaints via chat platform

• Provided technical support and troubleshooting assistance

• Maintained high customer satisfaction ratings
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Q2. Why did you left that job
Ans. 
Seeking better growth opportunities and work-life balance.
• Opportunity for career advancement was limited in previous job

• Desire for a better work-life balance

• Seeking a more challenging role
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They are doing AMCAT in the first round.

Q1. Tell me about yourself.
Ans. 
I am a dedicated and customer-oriented professional with experience in providing chat support for various products and services.
• Experienced in handling customer inquiries and resolving issues through chat support

• Proficient in using chat support software and multitasking to assist multiple customers simultaneously

• Strong communication skills and ability to empathize with customers to provide excellent service

• Familiar wit...read more
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Q2. What did you do yesteray?
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After AMCAT there will be a telephonic HR round and she ask some question and she provide the details about the process and some brief about VERSANT. There will be no HR round if you are doing from consultancy and I have no idea about walkin. There is a VERSANT round

Q1. What did you do yesterday?
Ans. 
Yesterday, I handled customer inquiries through chat support, resolved technical issues, and provided product information.
• Handled customer inquiries through chat support

• Resolved technical issues

• Provided product information
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Q2. What do you know about this process?
Ans. 
Chat Support Executive involves providing assistance to customers through online chat platforms.
• Providing real-time support to customers via chat

• Resolving customer queries and issues efficiently

• Maintaining a positive and professional attitude

• Utilizing knowledge base and resources to assist customers

• Escalating complex issues to higher levels of support
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Q3. What is salary expectations?
Ans. 
Salary expectations are based on industry standards, experience, and qualifications.
• Research industry standards for similar roles

• Consider your level of experience and qualifications

• Be prepared to negotiate based on job responsibilities and benefits offered
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There are 3 stoops in this test

Q1. First off all about your self
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Q2. And second Question want you want join this company
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Q3. And third question is A task the task is anything else So solve this task
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Q4. And final a group discussion how many days may you join
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Q5. And finally you are selected in this job
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Q6. & first week your joining letter to mail
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