Concentrix Corporation Chat Support Executive Interview Questions and Answers

In this round were asked questions about customer service related question and you have to reply orally in 1 minute like example
How to treat like an angry customer?

Paragraph writing in this round will give any topic and you just type 100 words.

Q1. In this round listen to all sentences and conversation during the test carefully and type its answer.
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Q1. Basic questions round asked questions like tell me about yourself? Salary negotiation?and why do you want to work here? etc
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They are doing AMCAT in the first round.

Q1. Tell me about yourself.
Ans. 
I am a dedicated and customer-oriented professional with experience in providing chat support for various products and services.
• Experienced in handling customer inquiries and resolving issues through chat support

• Proficient in using chat support software and multitasking to assist multiple customers simultaneously

• Strong communication skills and ability to empathize with customers to provide excellent service

• Familiar wit...read more
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Q2. What did you do yesteray?
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After AMCAT there will be a telephonic HR round and she ask some question and she provide the details about the process and some brief about VERSANT. There will be no HR round if you are doing from consultancy and I have no idea about walkin. There is a VERSANT round

Q1. What did you do yesterday?
Ans. 
Yesterday, I handled customer inquiries through chat support, resolved technical issues, and provided product information.
• Handled customer inquiries through chat support

• Resolved technical issues

• Provided product information
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Q2. What do you know about this process?
Ans. 
Chat Support Executive involves providing assistance to customers through online chat platforms.
• Providing real-time support to customers via chat

• Resolving customer queries and issues efficiently

• Maintaining a positive and professional attitude

• Utilizing knowledge base and resources to assist customers

• Escalating complex issues to higher levels of support
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Q3. What is salary expectations?
Ans. 
Salary expectations are based on industry standards, experience, and qualifications.
• Research industry standards for similar roles

• Consider your level of experience and qualifications

• Be prepared to negotiate based on job responsibilities and benefits offered
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Q1. Why this chat support job?
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Q2. Where do see yourself in future?
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• Basic MCAT test includes normal english and logical questions.
• Versant will be conducted after the MCAT they'll just check your typing speed and grammer.

Q1. • Manage round face-face on video call • Self introduction • Past experience + Future goals?
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Q2. • Why Concentrix? • Confidence is the key!
Ans. 
Concentrix is the ideal choice for me because of its strong reputation, career growth opportunities, and commitment to customer satisfaction.
• Concentrix has a solid reputation in the industry for providing excellent customer support services.

• The company offers numerous career growth opportunities, allowing me to advance and develop my skills.

• Concentrix prioritizes customer satisfaction, which aligns with my belief in de...read more
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Paragraph writing and find the error

Q1. What is modem and router?
Ans. 
A modem is a device that modulates and demodulates signals to enable communication between devices over a network. A router is a device that forwards data packets between computer networks.
• Modem converts digital data from a computer into analog signals for transmission over telephone lines

• Router directs data packets between devices on a network

• Modem is used to connect to the internet via an ISP

• Router creates a local ar...read more
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Q2. Upselling question
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