Senior Customer Support Associate

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Senior Customer Support Associate Interview Questions and Answers

Updated 16 Sep 2024

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Q1. How do you communicate with customer through email ?

Ans.

I communicate with customers through email by ensuring clear and concise messaging, addressing their concerns promptly, and providing personalized responses.

  • Use a professional tone and language

  • Address the customer by their name if possible

  • Provide detailed information and solutions to their inquiries

  • Include a call to action for next steps or follow-up

  • Ensure timely responses to maintain customer satisfaction

Q2. What is the speed, how quickly can you draft email?

Ans.

I can draft emails quickly and efficiently, typically within a few minutes.

  • I have strong typing skills and can type quickly without errors

  • I am familiar with email templates and can customize them quickly for each customer

  • I prioritize clear and concise communication in my emails to ensure efficiency

  • I am experienced in handling high volume of emails and responding promptly

Q3. What are the qualities of good customer service.

Ans.

Good customer service qualities include empathy, patience, communication skills, problem-solving abilities, and a positive attitude.

  • Empathy towards customers' needs and concerns

  • Patience in dealing with difficult situations

  • Strong communication skills to effectively address customer inquiries

  • Problem-solving abilities to resolve issues efficiently

  • Positive attitude to create a pleasant customer experience

Q4. What do you know about lendbox?

Ans.

Lendbox is a peer-to-peer lending platform that connects borrowers and lenders.

  • Lendbox is a fintech company based in India.

  • It operates as an online marketplace for lending and borrowing.

  • The platform allows individuals and businesses to borrow money directly from lenders.

  • Lendbox uses technology to match borrowers with suitable lenders based on their creditworthiness.

  • It offers competitive interest rates and flexible repayment options.

  • Lendbox provides a secure and transparent pl...read more

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Q5. How would you handle irate customer??

Ans.

I would remain calm, listen actively, empathize with the customer, apologize for the inconvenience, and work towards finding a solution.

  • Remain calm and composed to defuse the situation

  • Listen actively to understand the customer's concerns

  • Empathize with the customer by acknowledging their frustration

  • Apologize for the inconvenience caused, even if it wasn't directly your fault

  • Work towards finding a solution that satisfies the customer's needs

Q6. Explain knowledge in Google ads.

Ans.

Knowledge in Google Ads involves understanding the platform's features and tools to create and optimize ad campaigns.

  • Understanding the different types of campaigns available (search, display, video, shopping)

  • Knowing how to set up targeting options (location, demographics, interests)

  • Creating effective ad copy and visuals

  • Monitoring and analyzing campaign performance to make data-driven optimizations

  • Staying up-to-date with changes and updates to the platform

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Q7. what is the relay

Ans.

A relay is an electrically operated switch that uses an electromagnet to mechanically open or close a circuit.

  • Relays are commonly used in electrical systems to control high voltage or high current circuits with low voltage signals.

  • They can be used to switch on/off lights, motors, and other electrical devices.

  • Relays can also be used as protective devices to prevent damage to electrical equipment.

  • There are different types of relays such as electromagnetic relays, solid-state re...read more

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