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Concentrix Corporation Customer Service Associate Interview Questions, Process, and Tips

Updated 12 Nov 2024

Top Concentrix Corporation Customer Service Associate Interview Questions and Answers

  • Q1. If the customer does not agree with your suggestion then what will you do ?
  • Q2. You have to write 200 words in 20 minutes.
  • Q3. Speak on a topic for 2-3 minutes Science and technology.. Good or bad in today's world
View all 7 questions

Concentrix Corporation Customer Service Associate Interview Experiences

37 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Job Portal and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell about urself
  • Ans. 

    I am a dedicated and friendly customer service associate with a passion for helping others and resolving issues efficiently.

    • I have over 3 years of experience in customer service roles

    • I excel in communication and problem-solving skills

    • I am proficient in using CRM software and handling customer inquiries

    • I always strive to provide excellent service and ensure customer satisfaction

  • Answered by AI
  • Q2. Which sport u like
  • Ans. 

    I enjoy playing basketball because it is a fast-paced and competitive sport that requires teamwork and skill.

    • I enjoy the physicality and athleticism involved in basketball.

    • I like the strategic aspect of the game, such as setting up plays and defending against opponents.

    • Playing basketball helps me stay active and improve my coordination and agility.

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Name and urself
  • Q2. Place and urself

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy
Interview experience
5
Excellent
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Indeed

Round 1 - HR 

(1 Question)

  • Q1. Education & Work experience.
Round 2 - VNA 

(1 Question)

  • Q1. Tell me about your School Playground

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Assignment 

Reading listening and speaking writinh

Round 2 - One-on-one 

(2 Questions)

  • Q1. Become an animal that you would like
  • Q2. Introduce yourself
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Why should we hire you
  • Ans. 

    I am a dedicated and experienced customer service professional with a proven track record of exceeding customer expectations.

    • I have excellent communication skills and can effectively handle customer inquiries and complaints.

    • I am highly organized and detail-oriented, ensuring that all customer needs are met efficiently.

    • I am a team player and can collaborate effectively with colleagues to provide top-notch customer servi...

  • Answered by AI
  • Q2. What do you know about Finance
  • Ans. 

    Finance involves managing money, investments, and financial activities to achieve financial goals.

    • Finance is the management of money and investments.

    • It includes activities such as budgeting, investing, and managing financial risks.

    • Finance plays a crucial role in businesses, personal finances, and the economy as a whole.

    • Examples of finance-related roles include financial analysts, investment bankers, and accountants.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep applying

Concentrix Corporation interview questions for designations

 Senior Customer Service Associate

 (3)

 Customer Service

 (2)

 Customer Service Associate (Csa)

 (4)

 Customer Associate

 (2)

 Customer Service Executive

 (70)

 Customer Service Representative

 (25)

 Customer Service Advisor

 (17)

 Customer Service Agent

 (2)

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Amcat test was conducted.Im which they were questions related to grammar, reasoning, pronunciation etc

Round 2 - Technical 

(5 Questions)

  • Q1. Whats your favourite holiday destination and why
  • Q2. Tell me about yourself
  • Q3. Why should we hire you
  • Q4. Speak on a topic for 2-3 minutes Science and technology.. Good or bad in today's world
  • Ans. 

    Science and technology have both positive and negative impacts on today's world.

    • Science and technology have greatly improved communication, transportation, and healthcare.

    • They have also led to environmental degradation, privacy concerns, and job displacement.

    • For example, advancements in medical technology have saved countless lives, but also raised ethical questions about genetic engineering.

    • On the other hand, social m...

  • Answered by AI
  • Q5. What are your salary expectation

Get interview-ready with Top Concentrix Corporation Interview Questions

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Aptitude Test 

Just asked to write on some topic

Round 2 - One-on-one 

(3 Questions)

  • Q1. Why this are applying for our company?
  • Q2. What do you know about BPO?
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business operations.

    • BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

    • Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.

    • Popular BPO destinations include India, the Philippines, and Eastern Europe.

    • Examples...

  • Answered by AI
  • Q3. What are your future plans

Interview Preparation Tips

Interview preparation tips for other job seekers - It was easy, they just asked bsic questions
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. May I know why you want to join this company?
Round 2 - Mcat 

(1 Question)

  • Q1. Verbal Round 40 question

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice company to start your Jurany.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. About yourself Location? Why do join this company
Round 2 - One-on-one 

(1 Question)

  • Q1. Why BPO? About yesterday
Round 3 - Technical 

(1 Question)

  • Q1. Last drawn salary? Comfortable with Night shift Check stability
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. Why do you want to join Bpo
  • Q3. Why we should hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy questions , you may have crack it easily. Aptitude test was easy .

I applied via Referral and was interviewed in Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Why are u interested to join our company
  • Q2. Why should we give u a job in this company
Round 3 - HR 

(1 Question)

  • Q1. Introduction of myself
Round 4 - Technical 

(1 Question)

  • Q1. What are u r strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and you are communication skill

Concentrix Corporation Interview FAQs

How many rounds are there in Concentrix Corporation Customer Service Associate interview?
Concentrix Corporation interview process usually has 2-3 rounds. The most common rounds in the Concentrix Corporation interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Concentrix Corporation Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Concentrix Corporation. The most common topics and skills that interviewers at Concentrix Corporation expect are Customer Service, Communication Skills, IT Enabled Services, ITES and International Banking.
What are the top questions asked in Concentrix Corporation Customer Service Associate interview?

Some of the top questions asked at the Concentrix Corporation Customer Service Associate interview -

  1. If the customer does not agree with your suggestion then what will you d...read more
  2. You have to write 200 words in 20 minut...read more
  3. Speak on a topic for 2-3 minutes Science and technology.. Good or bad in today...read more
How long is the Concentrix Corporation Customer Service Associate interview process?

The duration of Concentrix Corporation Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Concentrix Corporation Customer Service Associate Interview Process

based on 31 interviews

5 Interview rounds

  • HR Round
  • Aptitude Test Round
  • One-on-one Round
  • Personal Interview1 Round - 1
  • Personal Interview1 Round - 2
View more
Concentrix Corporation Customer Service Associate Salary
based on 1.6k salaries
₹1.1 L/yr - ₹6.7 L/yr
16% more than the average Customer Service Associate Salary in India
View more details

Concentrix Corporation Customer Service Associate Reviews and Ratings

based on 510 reviews

3.9/5

Rating in categories

3.6

Skill development

3.6

Work-life balance

3.4

Salary

4.1

Job security

3.8

Company culture

3.0

Promotions

3.5

Work satisfaction

Explore 510 Reviews and Ratings
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