Concentrix Corporation Customer Service Associate Interview Questions, Process, and Tips

I will try to understand the reason behind the concern and find alternative solutions.

• Listen carefully to the concern and ask questions to understand the issue

• Try to find alternative solutions that may be acceptable to the manager

• If necessary, escalate the concern to a higher authority

• Maintain a professional and respectful attitude throughout the process

I will listen to the customer's concerns and try to find a solution that meets their needs.

• Ask the customer for more information about their concerns

• Offer alternative solutions that may better meet their needs

• Be empathetic and understanding of their perspective

• If necessary, escalate the issue to a supervisor for further assistance

• Ensure that the customer feels heard and valued throughout the interaction

I had to escalate a customer's complaint to my supervisor regarding a billing issue.

• I listened to the customer's concern and apologized for the inconvenience.

• I reviewed the customer's account and identified the issue.

• I explained the issue to the customer and informed them that I would escalate the matter to my supervisor.

• I provided my supervisor with all the necessary information and documentation.

• My supervisor resolve...read more