Concentrix Corporation Customer Support Executive Interview Questions, Process, and Tips

Q1. Can you describe what you did yesterday and what your hobbies are?
Ans. 
Yesterday, I spent the morning assisting customers with their inquiries and in the afternoon, I worked on my hobby of painting.
• Assisted customers with inquiries

• Worked on painting hobby

• Had a productive day balancing work and personal interests
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It was a system-based test.

Q1. Can you explain what positive actions you took in your previous roles that enhanced customer experience?
Ans. 
In my previous roles, I actively listened to customer concerns, provided timely solutions, and followed up to ensure satisfaction.
• Actively listened to customer concerns to understand their needs

• Provided timely and effective solutions to address customer issues

• Followed up with customers to ensure their satisfaction and resolve any remaining issues
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Q2. I took out of box approach to resolve customer query I ensured customer has not to call customer care again and I promised to call customer at mentioned time and help resolved there issue
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Q1. Basics question
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Q2. Introduction and hobby
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Q1. About yourself mention your age location
Ans. Give a brief description of yourself For an example :- hi I am Swati I am 25 years old I am from Ranchi Jharkhand
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Q2. Educational background
Ans. Mention your school/college name and highest qualification with stream if carrier gaps then mention too
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Q3. Why do you want to join this job or industry
Ans. Mention your point that why you want to join give your own revelant point an example :- if you are applying for BPO then you can mention as BPO gives me flexibility and teamwork and it will provide me with opportunity to learn new skills and gain valuable industry knowledge and experience too
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Basic English and speaking test with filling the blanks to choose from the option given

Q1. About yourself mention location and all the details which are asked education background too mention your school/college name
Ans. Briefly describe yourself mention your name age location and highest qualification if 12th then mention I have completed my 12th from name the School if graduated then mention I have completed my graduation from name the college
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Q2. About company background
Ans. Mention some good points about company and give a companys brief description what is the role of the company and how the company works
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Q3. About the job and how it works
Ans. Mention how the job for which you are applying it works and what are the opportunity and skills
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Q4. Where do you see yourself in next 5 years
Ans. I see myself continuing to work hard and progressing in my current role
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Q1. Tell me Something About Your Self
Ans. Tell Your Name, Education Details, Experience if Any & Roles & Responsibility, Skills your Have, Hobbies. They Check Your English Proficiency So Be Prepared This Answer.
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Q2. What is Your Expectations
Ans. Their Salary Range is Different For Different Position & As Well As Depending on Which Company You Select Like you Select Amazon Then Salary As Fresher Minimum 13 to 14k In Hand Salary, As My Experience in Vadodara Location Max they Provide me in 12 to 9 am Job is 16 to 17k in hand Salary they Offer me As Fresher. If you are Experienced but Related to Exact BPO Then They Don't Consider You Can't Expecting Higher Salary
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Q3. In Which Shifts You Want Working
Ans. They Have Different Job Timing For Girls They Prefered Morning Time & For Boy Evening ( 4 pm to 1 Am) & Night (12 pm to 8/9 Am )
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