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Concentrix Corporation Customer Support Executive Interview Questions, Process, and Tips

Updated 31 Jan 2025

Top Concentrix Corporation Customer Support Executive Interview Questions and Answers

  • Q1. How good are you in convincing a customer?
  • Q2. How would you handle a frustrated customer who is expressing anger?
  • Q3. What is your understanding of Business Process Outsourcing (BPO) and customer service?
View all 9 questions

Concentrix Corporation Customer Support Executive Interview Experiences

37 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral

Round 1 - One-on-one 

(2 Questions)

  • Q1. Basics question
  • Q2. Introduction and hobby

Interview Preparation Tips

Interview preparation tips for other job seekers - Acha job tha office 9 hour 8 hour castumbr support and 1 hour break
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jan 2024. There were 3 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. About yourself mention your age location
  • Ans. Give a brief description of yourself For an example :- hi I am Swati I am 25 years old I am from Ranchi Jharkhand
  • Answered Anonymously
  • Q2. Educational background
  • Ans. Mention your school/college name and highest qualification with stream if carrier gaps then mention too
  • Answered Anonymously
  • Q3. Why do you want to join this job or industry
  • Ans. Mention your point that why you want to join give your own revelant point an example :- if you are applying for BPO then you can mention as BPO gives me flexibility and teamwork and it will provide me with opportunity to learn new skills and gain valuable industry knowledge and experience too
  • Answered Anonymously
Round 2 - Assignment 

Basic English and speaking test with filling the blanks to choose from the option given

Round 3 - One-on-one 

(4 Questions)

  • Q1. About yourself mention location and all the details which are asked education background too mention your school/college name
  • Ans. Briefly describe yourself mention your name age location and highest qualification if 12th then mention I have completed my 12th from name the School if graduated then mention I have completed my graduation from name the college
  • Answered Anonymously
  • Q2. About company background
  • Ans. Mention some good points about company and give a companys brief description what is the role of the company and how the company works
  • Answered Anonymously
  • Q3. About the job and how it works
  • Ans. Mention how the job for which you are applying it works and what are the opportunity and skills
  • Answered Anonymously
  • Q4. Where do you see yourself in next 5 years
  • Ans. I see myself continuing to work hard and progressing in my current role
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Support Executive interview:
  • Should know about the job
  • How the company work
  • About company
Interview preparation tips for other job seekers - Always be confident while interview walking or telephonic both
speak boldly don't hesitate while talking
be in a good manner
speak in polite way
try to answer in point

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me Something About Your Self
  • Ans. Tell Your Name, Education Details, Experience if Any & Roles & Responsibility, Skills your Have, Hobbies. They Check Your English Proficiency So Be Prepared This Answer.
  • Answered Anonymously
  • Q2. What is Your Expectations
  • Ans. Their Salary Range is Different For Different Position & As Well As Depending on Which Company You Select Like you Select Amazon Then Salary As Fresher Minimum 13 to 14k In Hand Salary, As My Experience in Vadodara Location Max they Provide me in 12 to 9 am Job is 16 to 17k in hand Salary they Offer me As Fresher. If you are Experienced but Related to Exact BPO Then They Don't Consider You Can't Expecting Higher Salary
  • Answered Anonymously
  • Q3. In Which Shifts You Want Working
  • Ans. They Have Different Job Timing For Girls They Prefered Morning Time & For Boy Evening ( 4 pm to 1 Am) & Night (12 pm to 8/9 Am )
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - if you Are Going for Interview in Vadodara then it may Take your Whole Day Because So Many Candidate Available Their.

Fluent in English, As Hindi Also Available. Common Interview Question They Ask to You Just Answer Them With Confident. before Going to Interview Just See Some Common interview About this Post Questions Videos on YouTube they May Help you Much Better.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

It asked several questions about data interpretation and logical reasoning along with some elementary mathematics questions.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduce yourself
  • Q2. Why do you want to work remotely?

Interview Preparation Tips

Interview preparation tips for other job seekers - Go well prepared just about yourself, be confident about what you say. All the best!

Concentrix Corporation interview questions for designations

 Customer Support

 (1)

 Customer Support Associate

 (10)

 Customer Support Representative

 (4)

 Senior Customer Support Executive

 (3)

 Customer Support Executive Officer

 (1)

 Customer Support Advisor

 (5)

 Global Customer Support

 (3)

 Engineer- Customer Support

 (1)

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - AMCAT 

(1 Question)

  • Q1. Based on English fluency
Round 2 - HR 

(2 Questions)

  • Q1. Are you comfortable to relocate ?
  • Q2. Would you able for rotational shift ?
  • Ans. 

    Yes, I am available for rotational shifts.

    • I am flexible with my working hours and can easily adapt to different shifts.

    • I have previous experience working in rotational shifts and have no issues with it.

    • I understand the importance of providing customer support round the clock and am willing to contribute to that.

    • I am committed to my job and will ensure that I fulfill all my responsibilities regardless of the shift timin

  • Answered by AI
Round 3 - Technical 

(2 Questions)

  • Q1. Are planning for taking leaves in future.
  • Q2. He can take any hobby and will say to explain.

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't answer in negative sense , don't share about any leave holidays

Get interview-ready with Top Concentrix Corporation Interview Questions

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self Introduction
  • Q2. Explain experience profile

Interview Preparation Tips

Interview preparation tips for other job seekers - assesment
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Assignment 

Give one topic and describe that topic

Round 2 - Typing Test 

(2 Questions)

  • Q1. Self introduction
  • Q2. Why should we hire you
  • Ans. 

    I have a strong background in customer service, excellent communication skills, and a passion for helping customers.

    • I have X years of experience in customer support roles

    • I am proficient in handling customer inquiries and resolving issues efficiently

    • I have received positive feedback from previous customers for my excellent service

    • I am a quick learner and can adapt to new systems and processes easily

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good process
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. General topic for 2 minutes in english
  • Q2. Narrate a movie to check English
  • Ans. 

    A young wizard attends a magical school and uncovers a dark secret threatening the wizarding world.

    • The movie follows the journey of a young wizard named Harry Potter.

    • Harry attends Hogwarts School of Witchcraft and Wizardry.

    • He discovers his connection to the dark wizard Lord Voldemort.

    • Harry and his friends must work together to defeat Voldemort and save the wizarding world.

    • The movie is based on the popular book series b

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to speak English without grammatical error and native language influence
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Amcat test 

(1 Question)

  • Q1. Typing test and paragraph writing
Round 2 - Versant round 

(1 Question)

  • Q1. About English and grammar
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Feb 2024. There were 3 interview rounds.

Round 1 - Assignment 

English skills assessment test

Round 2 - HR 

(2 Questions)

  • Q1. Introduction then salary expectations
  • Q2. Tell me yous daily routine
Round 3 - HR 

(2 Questions)

  • Q1. What is your higher qualification
  • Q2. What you like about this company

Interview Preparation Tips

Interview preparation tips for other job seekers - he or she have full confident about this job don't be hesitate

Concentrix Corporation Interview FAQs

How many rounds are there in Concentrix Corporation Customer Support Executive interview?
Concentrix Corporation interview process usually has 2-3 rounds. The most common rounds in the Concentrix Corporation interview process are HR, Resume Shortlist and Aptitude Test.
How to prepare for Concentrix Corporation Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Concentrix Corporation. The most common topics and skills that interviewers at Concentrix Corporation expect are customer support, Hindi, Inbound Calls, Outbound Calling and international bpo.
What are the top questions asked in Concentrix Corporation Customer Support Executive interview?

Some of the top questions asked at the Concentrix Corporation Customer Support Executive interview -

  1. How good are you in convincing a custom...read more
  2. How would you handle a frustrated customer who is expressing ang...read more
  3. What is your understanding of Business Process Outsourcing (BPO) and customer s...read more
How long is the Concentrix Corporation Customer Support Executive interview process?

The duration of Concentrix Corporation Customer Support Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Concentrix Corporation Customer Support Executive Interview Process

based on 42 interviews

4 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
  • Aptitude Test Round
View more
Concentrix Corporation Customer Support Executive Salary
based on 2k salaries
₹0.8 L/yr - ₹6 L/yr
8% more than the average Customer Support Executive Salary in India
View more details

Concentrix Corporation Customer Support Executive Reviews and Ratings

based on 457 reviews

4.0/5

Rating in categories

3.7

Skill development

3.7

Work-life balance

3.4

Salary

4.1

Job security

3.9

Company culture

3.1

Promotions

3.6

Work satisfaction

Explore 457 Reviews and Ratings
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