Concentrix Corporation Customer Support Executive Interview Questions, Process, and Tips

Conflict of interest refers to a situation where an individual or organization has competing interests that may influence their decision-making.

• It is important to identify and disclose any potential conflicts of interest

• Steps should be taken to mitigate or eliminate conflicts of interest

• Examples include a financial advisor recommending investments in a company they own stock in, or a doctor prescribing medication from ...read more

I can take around 50-60 calls in a day depending on the complexity of the issues.

• I prioritize the urgent calls first

• I take breaks in between calls to avoid burnout

• I ensure that each call is resolved satisfactorily

• I keep track of the number of calls taken and time spent on each call

I am very good at convincing customers by understanding their needs and providing solutions that meet their requirements.

• I listen carefully to the customer's concerns and empathize with their situation.

• I provide clear and concise explanations of the benefits of our products or services.

• I offer alternative solutions if the customer is not satisfied with the initial proposal.

• I remain calm and professional even in difficu...read more

I am very good in de escalation.

• I listen actively and empathetically to the customer's concerns.

• I remain calm and composed, even in difficult situations.

• I offer solutions and alternatives to the customer's problem.

• I apologize for any inconvenience caused and assure the customer that their issue will be resolved.

• I follow up with the customer to ensure their satisfaction.

• For example, when a customer was upset about a del...read more