Concentrix Corporation Customer Support Executive Interview Questions and Answers

I am very good at convincing customers by understanding their needs and providing solutions that meet their requirements.

• I listen carefully to the customer's concerns and empathize with their situation.

• I provide clear and concise explanations of the benefits of our products or services.

• I offer alternative solutions if the customer is not satisfied with the initial proposal.

• I remain calm and professional even in difficult situations.

• I follow up with the customer to ensure thei...read more

I would remain calm, listen actively, empathize with the customer, apologize for the inconvenience, and work towards finding a solution.

• Remain calm and composed to defuse the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's frustration and apologize for the inconvenience

• Offer a solution or escalate the issue to a higher authority if necessary

BPO involves outsourcing non-core business functions to third-party service providers, including customer service.

• BPO allows companies to focus on core business activities while third-party providers handle tasks like customer support.

• Customer service in BPO involves providing assistance and resolving issues for customers through various channels like phone, email, and chat.

• BPO companies often use technology and trained professionals to deliver efficient and effective custome...read more

Customer service is the provision of assistance and support to customers before, during, and after a purchase.

• Customer service involves addressing customer needs and concerns

• It is important to provide timely and effective solutions to customer issues

• Good communication skills are essential in customer service

• Customer service can help build customer loyalty and improve business reputation

• Examples of customer service include answering customer inquiries, resolving complaints, an...read more

Yes, I am skilled in multitasking and can efficiently handle multiple tasks simultaneously.

• I have experience in managing multiple customer inquiries at once

• I am proficient in using various software tools simultaneously to assist customers

• I can prioritize tasks effectively to ensure all customer needs are met in a timely manner

Sure, I can offer you a pen and a notebook to go with it. It's a great combo for jotting down notes or ideas.

• Highlight the benefits of having a pen and notebook combo

• Mention how it can improve productivity and organization

• Offer a discount or bundle deal to sweeten the deal

• Suggest other related products like highlighters or sticky notes

Yes, I am available for rotational shifts.

• I am flexible with my working hours and can easily adapt to different shifts.

• I have previous experience working in rotational shifts and have no issues with it.

• I understand the importance of providing customer support round the clock and am willing to contribute to that.

• I am committed to my job and will ensure that I fulfill all my responsibilities regardless of the shift timings.

A young wizard attends a magical school and uncovers a dark secret threatening the wizarding world.

• The movie follows the journey of a young wizard named Harry Potter.

• Harry attends Hogwarts School of Witchcraft and Wizardry.

• He discovers his connection to the dark wizard Lord Voldemort.

• Harry and his friends must work together to defeat Voldemort and save the wizarding world.

• The movie is based on the popular book series by J.K. Rowling.