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Concentrix Corporation Customer Support Executive Interview Questions, Process, and Tips
Top Concentrix Corporation Customer Support Executive Interview Questions and Answers
- Q1. How good are you in convincing a customer?
- Q2. How would you handle a frustrated customer who is expressing anger?
- Q3. What is your understanding of Business Process Outsourcing (BPO) and customer service?
Concentrix Corporation Customer Support Executive Interview Experiences
38 interviews found
Anonymous
Selected
I applied via Company Website and was interviewed before Nov 2023. There was 1 interview round.
(4 Questions)
- Q1. Why do you want to do a job?
- Q2. What are your future plans if you work with us?
- Ans.
My future plans include growing within the company, gaining more experience in customer support, and potentially moving into a leadership role.
Continuously improving my customer service skills through training and feedback
Seeking opportunities for advancement within the company
Developing strong relationships with customers to ensure their satisfaction
Possibly pursuing leadership roles in customer support department
- Q3. Are you good in multi tasking?
- Ans.
Yes, I am skilled in multitasking and can efficiently handle multiple tasks simultaneously.
I have experience in managing multiple customer inquiries at once
I am proficient in using various software tools simultaneously to assist customers
I can prioritize tasks effectively to ensure all customer needs are met in a timely manner
- Q4. How do you react in pressure or how do you handle pressure, it it your weakness or strength?
Interview Preparation Tips
I applied via Walk-in and was interviewed in Oct 2022. There were 4 interview rounds.
(1 Question)
- Q1. Tell me about yourself
It is a test of 25 questions and check your ability
(1 Question)
- Q1. Manager will ask you about yourself and how long will you continue with this company
Interview Preparation Tips
I applied via jopshop and was interviewed in Sep 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Why do you choose customer support?
- Q2. Explain about urself?
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 4 interview rounds.
First of all you have to give Amcat test for second round. Amcat test for only communication check and your pernounation.
If you clear the Amcat test with passing marks.Then you have to give versant round. It is for typing speed test you have to write an email on situation which they are giving.
(3 Questions)
- Q1. 1 In this round manger will ask your last experience and talk about on situation which they is giving. 2 Second is your qualifications.
- Q2. What is your last experience
- Q3. Talk about on giving situation
Interview Preparation Tips
Concentrix Corporation interview questions for designations
Selected
I applied via LinkedIn and was interviewed before Jul 2022. There were 4 interview rounds.
AMCAT where you have to write your point of view on a topic
(1 Question)
- Q1. Is there 5 category questions based on communication
(1 Question)
- Q1. Introduction Educational field left reason Family intro Intrested hobbies About organisation
Interview Preparation Tips
Get interview-ready with Top Concentrix Corporation Interview Questions
Selected
I applied via Walk-in and was interviewed before Jun 2023. There was 1 interview round.
(2 Questions)
- Q1. I was asked to write on my school days
- Q2. I got accesment test paper. It was objective eng crammed. Also was to write 200 words on 3 topic out of 5 topic. I did Then it was Ops round it was very easy, asked about me and family member
Interview Preparation Tips
Asked me to write a details for the given situation
Providing time to check time management
(2 Questions)
- Q1. Self intro has to be given and asked to explain about the past work experience
- Q2. Past work experience and why should we hire you
Interview Preparation Tips
Might get to know about the candidate well
I applied via Referral and was interviewed in Jul 2022. There were 3 interview rounds.
(1 Question)
- Q1. Introduction of the candidate
(2 Questions)
- Q1. About the skills and last experience
- Q2. Will ask to write on given topic
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Dec 2021. There were 4 interview rounds.
Interview Questionnaire
5 Questions
- Q1. In the final ops round the interviewer can ask anything to you like about your family mom dad what they do etc. They just check you communication skills. The questions are just from your previous answers.
- Q2. Tell me about your hometown.
- Q3. Tell something about customer service.
- Ans.
Customer service is the provision of assistance and support to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It is important to provide timely and effective solutions to customer issues
Good communication skills are essential in customer service
Customer service can help build customer loyalty and improve business reputation
Examples of customer service incl...
- Q4. About uber ola
- Q5. Why you want to join.
Interview Preparation Tips
Keep smiling and be confident with your answers.
I applied via Company Website and was interviewed in Jul 2022. There were 2 interview rounds.
Basic English grammar questions.typing test
(2 Questions)
- Q1. Hr will call u and I ask few questions about ur self in English
- Q2. Why u want to join BPO
Interview Preparation Tips
- English Typing
- Spoken English
Top trending discussions
Concentrix Corporation Interview FAQs
Some of the top questions asked at the Concentrix Corporation Customer Support Executive interview -
The duration of Concentrix Corporation Customer Support Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Concentrix Corporation Interviews By Designations
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Interview Questions for Popular Designations
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Concentrix Corporation Customer Support Executive Interview Process
based on 43 interviews
4 Interview rounds
- Resume Shortlist Round
- HR Round - 1
- HR Round - 2
- Aptitude Test Round
Customer Support Executive Interview Questions from Similar Companies
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Concentrix Corporation Customer Support Executive Reviews and Ratings
based on 465 reviews
Rating in categories
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Customer Service Executive
3.7k
salaries
|  ₹0 L/yr - ₹0 L/yr |
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Advisor
3.7k
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| ₹0 L/yr - ₹0 L/yr |
|
Assistant Manager
3.3k
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| ₹0 L/yr - ₹0 L/yr |
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