Infosys BPM Interview Questions, Process, and Tips

I am a dedicated and experienced professional with a strong background in consulting and project management.

• Over 5 years of experience in consulting and project management

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Proven track record of delivering successful projects on time and within budget

My strong analytical skills, attention to detail, and ability to work well in a team make me the best fit for this role.

• Strong analytical skills - able to analyze data and make informed decisions

• Attention to detail - ensures accuracy and quality in work

• Team player - collaborates effectively with colleagues to achieve goals

Value Stream Mapping is a lean management tool used to visualize and analyze the steps involved in delivering a product or service.

• It helps identify waste and inefficiencies in the process.

• It provides a clear picture of the current state and helps in designing a future state for improved flow.

• Commonly used symbols include process steps, inventory, delays, and information flow.

• Example: Mapping the steps involved in manu...read more

CHI-Square Distribution is a probability distribution used in statistical tests to determine the significance of relationships between categorical variables.

• Used in hypothesis testing to determine if there is a significant association between two categorical variables

• Calculates the difference between observed and expected frequencies

• Commonly used in goodness-of-fit tests and tests of independence

• Example: Testing if the...read more

Implemented process improvements in a manufacturing plant to reduce defects and increase efficiency

• Identified key areas of inefficiency in the production process

• Utilized statistical analysis to pinpoint root causes of defects

• Implemented changes such as standardizing work instructions and training operators

• Monitored progress through data collection and analysis

• Achieved a 20% reduction in defects and a 15% increase in ov

I approach problems by breaking them down into smaller components, analyzing each part thoroughly, and then developing a strategic plan to address the issue.

• Identify the root cause of the problem

• Gather relevant data and information

• Brainstorm potential solutions

• Evaluate the pros and cons of each solution

• Develop a strategic plan to address the problem

• Implement the plan and monitor progress

• Adjust the plan as needed based

Identifying potential risks in a process involves thorough analysis and evaluation of each step to anticipate possible issues.

• Conducting a comprehensive risk assessment to identify potential hazards

• Analyzing past data and trends to predict future risks

• Engaging stakeholders to gather insights on potential risks

• Utilizing risk management tools and techniques such as SWOT analysis

• Creating contingency plans to mitigate iden

FMEA stands for Failure Mode and Effects Analysis, a systematic method for identifying and preventing potential failures in a process or product.

• FMEA involves identifying potential failure modes, determining their effects, and prioritizing actions to address them

• It helps in proactively identifying and mitigating risks before they occur

• FMEA is commonly used in industries such as automotive, aerospace, and healthcare to ...read more

Process stability and control can be determined by analyzing variation in data points over time.

• Use statistical process control charts like control charts, run charts, or histograms to monitor variation.

• Look for patterns such as trends, cycles, or shifts in the data that may indicate instability.

• Calculate process capability indices like Cp, Cpk, Pp, or Ppk to assess how well the process meets specifications.

• Perform hyp...read more

Tests for normal distribution include Shapiro-Wilk test, Kolmogorov-Smirnov test, and Anderson-Darling test.

• Shapiro-Wilk test: Tests if a sample comes from a normally distributed population.

• Kolmogorov-Smirnov test: Tests if a sample comes from a specific distribution (e.g., normal).

• Anderson-Darling test: Tests if a sample comes from a particular distribution (e.g., normal).

One of the top challenges I faced in my previous organization was managing a high volume of client requests within tight deadlines.

• Prioritized tasks based on urgency and importance

• Implemented efficient communication channels to streamline client requests

• Collaborated with team members to delegate tasks effectively

• Utilized project management tools to track progress and ensure timely delivery

Managed client relationships, conducted market research, and developed strategic recommendations for business growth.

• Led client meetings to discuss project objectives and deliverables

• Analyzed market trends and competitor data to identify growth opportunities

• Collaborated with cross-functional teams to develop and implement strategic plans

• Prepared and presented client-facing reports and presentations

• Managed project timel

I managed conflicts by actively listening, understanding all perspectives, finding common ground, and proposing solutions.

• Actively listened to all parties involved to understand their perspectives

• Identified common ground and areas of agreement

• Proposed solutions that addressed the concerns of all parties

• Used effective communication and negotiation skills to resolve conflicts peacefully

Implemented Lean Six Sigma initiatives to streamline processes and reduce waste.

• Led a project to map out current processes, identify bottlenecks, and implement solutions to improve efficiency.

• Introduced standardized work instructions to ensure consistency and reduce errors.

• Trained team members on Lean Six Sigma principles to foster a culture of continuous improvement.

• Implemented visual management tools to track progres

TQM stands for Total Quality Management, a management approach focused on continuous improvement of processes and products.

• TQM involves all employees in the organization working together to improve quality

• It emphasizes customer satisfaction and meeting their needs and expectations

• TQM uses tools like Six Sigma, Lean, and PDCA cycle to achieve quality goals

• Examples of companies known for implementing TQM include Toyota a

Seeking new challenges and opportunities for growth in a different environment.

• Looking for new challenges to expand my skill set

• Seeking opportunities for career advancement

• Interested in exploring different industries or sectors

I would conduct a thorough analysis to identify root causes and implement targeted solutions.

• Conduct a comprehensive analysis to identify the root causes of underperformance

• Collaborate with team members to gather insights and perspectives

• Develop a strategic plan to address the identified issues

• Implement targeted solutions and monitor progress closely

• Regularly review and adjust strategies as needed to ensure improvement

• ...read more

I used to publish financial reports using Excel and PowerPoint.

• Used Excel to analyze financial data and create tables and charts

• Utilized PowerPoint to present findings and recommendations

• Collaborated with team members to gather data and ensure accuracy