Technology Support Specialist Interview Questions and Answers

Testing an application without requirements

• Explore the application to understand its functionality

• Create test cases based on the observed behavior

• Use exploratory testing to uncover any hidden defects

• Collaborate with stakeholders to gather requirements if possible

• Consider industry standards and best practices for similar applications

The OSI (Open Systems Interconnection) model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven distinct layers.

• The OSI model helps in understanding how data is transmitted over a network.

• Each layer has specific functions and interacts with adjacent layers.

• Examples of OSI layers include Physical, Data Link, Network, Transport, Session, Presentation, and Application layers.

Testing without requirements

• Identify the purpose of the system or application

• Create test cases based on common user scenarios

• Use exploratory testing to uncover issues

• Collaborate with stakeholders to gather requirements

• Consider industry standards and best practices

• Document any assumptions made during testing

I am ready to work with Janitri's white-labeled Chinese products, leveraging my tech support skills to ensure seamless integration.

• Familiar with various Chinese tech products and their specifications.

• Experience in troubleshooting and providing support for white-labeled devices.

• Ability to communicate effectively with clients about product features and usage.

• Knowledge of compliance and quality assurance in tech products.